veterinarian

owner/partner

veterinary technician

practice manager

animal caretaker

CityVet

What is the best part of working at the company?
The people, the purpose, and the culture. I feel that CityVet has separated itself from other vet clinics in a way that cannot be easily replicated. They put a major focus on hiring the right people to make sure the clinics are supported. At the clinic level, they have people who truly care about the patients and clients coming in the door, as well as the team members they work with. CityVet has a work culture that feels positive, productive, and warm. I truly believe working with pets is my purpose, and I couldn't be happier to be with CityVet. 

What is the most stressful part about working at the company?
Anyone who has worked for any length of time in this industry knows that it can be very mentally, emotionally, and even physically stressful at times. We have to treat every situation as its own unique experience. We could be in a room where we need to help a client say goodbye to their best friend, and our next room could be an excited person with their new puppy. We need to adjust our energy to match whatever the situation may be, so we can be who our clients need us to be. This field can also feel thankless at times due to inaccurate assumptions made towards the vet field. None of these stressful parts are reflections of the company, but more accurately an expectation in this field.

What is the work environment and culture like at the company?
Inclusive, warm, positive, and hard-working. There is an emphasis on hiring the right people for the role, rather than just a "warm body". CityVet also does a great job of promoting within, which creates an environment where people have the opportunity to grow professionally, which is usually difficult to find in the vet industry. All of this creates an environment where people are friendly, helpful, and people who can work together to reach a common goal, which is caring for our patients and making clients feel confident in our level of care. 

What is a typical day like for you at the company?
Helping out in any department that needs a hand, whether it's helping in rooms, surgery, grooming, reception, or doing laundry/dishes. Anything that can make the day go smoother, I try to do so the rest of the staff can focus on what they do best. When I'm not helping, I'm usually placing orders, making schedules, and performing other managerial duties.

CityVet hired me without any experience & trained me from the kennel up to front desk & vet tech. Now I get to train other new people. I almost gave up on finding a job at a vet when I moved to Dallas. I found CityVet online & emailed them with my resume. The District Manager emailed me back the same day & asked me what my career goals were & then she sent me the links of 3 locations to apply at. She also emailed the managers to introduce me. This is my second career & I have never had someone do that. I interviewed at the two locations closest to my house & one of them offered me a job at the end of my interview. I have worked here for almost 2 years now & it really is like a family. The other staff helps each other & we all learn how to do each others jobs. I started in the kennel but now I work at the front desk as a receptionist & I am training in the back to be a vet tech. The doctors explain things & look for me when something cool comes in. The best part of this job is who I work with & what I learn. The worst part of the job might be the euthanasia or the rude customers. It would also be nice to make more money but when I compare to the same job at other places, its fair. I knew when I changed careers that working in veterinary medicine would not pay like human medicine. It was worth it to me. I highly recommend CityVet to everyone I know. They really do care. 

Pros: If anything personal happens in your life that keeps you from going to work like your car breaks down or something they're very understanding and will work with you on it.

Taking care of the dogs.

Cons:
Although the management is understanding and friendly they don't know how to manage their employees. They'd rather be friends with them then punish them for anything.

When it comes to meds they allow any and all employees no matter their experience give dogs meds and I'm talking heart meds and insulin for diabetic dogs. Luckily the year I worked no dogs died from their mistakes and they made them a lot. The managers excuse was that it didn't happen all the time. It shouldn't happen AT ALL. 

If you're having a problem with an employee the managers won't help you solve it. If you can't solve it on your own they don't know what to do to help you. They expect you to solve the problem on your own when the employees don't want to talk to you about it to begin with. 

They rarely take any of your suggestions when you make them. They always have an excuse for not taking the suggestions. This also includes the owner. I did notice after several employees suggestioned a lead in the back they finally added a lead position on Indeed, but it looks like it's just for training new employees. Funny how they finally do it after I left. I wouldn't suggest anyone to work here let alone leave your dogs here. The chances of them taking good care of them is small. They also allow any dogs into their facility no matter how aggressive or anxious they are. 

Everyone in corporate is AMAZING.  They actually care about their employees and want to make it an amazing place to work.  However, my vet made it a not so great place.  I generally believe he’s a great, sweet guy for the most part but did not listen to his employees burn out and concerns.  This led to his frustration and in return, his employees. I had to listen to employees threatening to quit and be the mediator at least daily.   The team we assembled was amazing and when it was a slower day he was a great boss which is why everyone, including myself, stayed so long.  I left when I found out I was severely underpaid.  Being unappreciated by the vet I could take but not the company.  I got another offer and simply asked the partner to match it, I laid out my exact pay structure included in my offer letter and he came back 20 CENTS less an hour.  That to me was a slap in the face, I wasn’t even worth the extra 20 cents to him.  He claims he didn’t know what he was trying to match which also means he didn’t bother to listen to my 10 minute explanation of what I was offered in terms of pay.  

It was for the better and I truly wish him all the best and I think he deserves to have someone that matches his leadership style, if that was not me then parting ways was best for both of us.  I truly believe if you match styles and personality with your vet partner then this is honestly an absolutely amazing company!!

I have been working at this City Vet location for almost 2 years now and it is by FAR the best work environment I have ever been in. The staff is always very welcoming and friendly and the management takes the time to listen to us with no judgement. It's honestly the first place I've worked where I've felt so comfortable going to management with any problems and I feel confident that there would be a resolution to whatever concern I had, whether work related or not. This is a very fast paced clinic, no matter which position you work. If you don't like being on the go all the time, this probably isn't going to be a good fit for you. There is also a lot of room for advancements in the job as long as you work hard and show that you want the to move up. It happens often here and we have quite a few people who have been here several years because of job advancement opportunities. The pay is what is to be expected in this field, the vet industry as a whole doesn't pay as much as I think they should. This is an industry problem, not just this company. That's really the only true downside I can think of because even with long hours and very very busy/tiring days, I still leave knowing that I wouldn't want to work any where else. The people and environment really make this job worth it all!

Management was not supportive at all. The hospital manager and the assistant HM did not demonstrate teamwork or care for their team. We would get reprimanded for leaving at our designated shift end time instead of staying late to help teammates but once the managers end shift came around they would run out the door even if we were swamped and needed help. They would tell us “good luck!” And leave. They would expect us to work late but leave on time themselves. They would also complain if we weren’t “moving quick enough” stating there would be no reason to have clients waiting even though we are understaffed and overbooked, if we said so they would say that just simply isn’t true; they wouldn’t know because they’re not in the back treatment area to see just how hard we’re working and how busy we are. When I would have issues and seek management help, they would always try to put it back on me ie if I had a difficult client they would tell me what to say to the client even if I would tell them I wasn’t comfortable continuing the conversation with said client they would be very reluctant to actually step up and speak to the client themselves. 

City Vet over promises and under delivered. The interview process was informal and casual and just getting to know one another, no standard/ typical interview style questions were asked. Got offered the job the day after. "Training" was a joke. So informal and was basically told "you'll just have to see what's it like when you're in there." Then came "store front" week of basically being a glorfied unboxer and professional organizer and setting up the clinic based on what the owner/ vet wanted it to be like. Then came the actual job which was a nightmare. Completley chaotic and disorganized. No policies or procedures were established beforehand and we were left completley unprepared and looked dumb in front of clients. Management was constantly gone on "vacations" or just took random "personal time" so they were never a help or reliable resource when you needed them. No work/ life balance, they expect you to be there way past your shift to get everything done and will call you in on your day off to come help. Pay was not worth the mental and physical toll this place takes on you. Avoid this place if you can. 

The Westminster location suffers from a persistent lack of accountability and professionalism in its leadership. The practice manager routinely avoids essential managerial responsibilities, often redirecting these tasks to already overburdened staff. Her communication style is consistently condescending, which fosters a hostile and demoralizing work environment.

The medical lead, who is also a partial owner, maintains a minimal presence—both in terms of ensuring quality of care and staff engagement. This hands-off approach from both leaders has created a culture of disengagement and frustration. Unsurprisingly, the result is a revolving door of employees and an unstable workplace dynamic.

Despite these ongoing issues, corporate has shown little interest in addressing the dysfunction. Until there is a meaningful change in leadership at this location, I would strongly advise against working at or seeking care from the Westminster CityVet office.

I love all aspects of my job, I love that each clinic gets to operate as its own entity while having the backing of the corporate structure. I get to work  closely with my managing DVM (who actually runs two locations) and the company truly lives up to the core values unlike so many others. We get to build on the "we are family" value and build a relationship with our co-workers, managers and home office personnel. Whenever I have questions or I'm not sure what to do I have a full network I can reach out to whether it be other practice managers, the regional manager, the HR department (who are all amazing BTW) or anyone in between and we can brainstorm things together. I love that this company's metrics are rated on client satisfaction, employee satisfaction and THEN financial metrics. They truly understand that with happy employees comes happy clients and everything else falls in to place behind that. The growth potential is outstanding and absolutely achievable as well as I have witnessed multiple promotions within the company which prove that you get out of it what you put in!

I appreciated the opportunity to gain hands-on experience and initially enjoyed working with the technicians and the lead tech. However, the work environment quickly became difficult due to poor management.

The lead veterinarian was overly critical, micromanaging to the point that it hindered learning and created a hostile atmosphere. Her frequent emotional outbursts were unprofessional, and staff were expected to manage her behavior instead of the other way around.

The manager showed clear favoritism, protecting certain employees while issuing warnings to others for similar issues. When concerns were brought to her attention, they were consistently dismissed or ignored.

There was also a pattern of assigning responsibilities outside of job descriptions without promotion or fair compensation. This blurred roles and placed unfair expectations on staff.

Overall, while I’m thankful for the chance to start in the field, the toxic leadership made it unsustainable to stay.

Top Job Titles	Average Salary
Veterinarian 7 salaries reported	$198,539 per year
Owner/partner 28 salaries reported	$459,000 per year
Veterinary technician 4 salaries reported	$20.25 per hour
Practice manager 3 salaries reported	$65,667 per year
Animal caretaker 1 salary reported	$14.00 per hour

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