sales representative

account executive

proofreader

editor

project manager

CivicPlus

I don’t think I have ever worked in a more toxic environment, and I didn’t think that was even possible working remotely. While the unlimited time off and ability to work remotely was fantastic, I think that’s what they offer to get people to stay.  If you aren’t one of the employees directly putting money into the company’s pockets, you are literally nothing, and will be treated as such. The pay (which is comparable to less than what some Walmart employees make) does not reflect the amount and quality of work management expects from you. Instead of paying employees more, or adding employees to teams to help with the workload, we got a small amount of money to use at the employee store or Starbucks.  It does not matter if you stay late or work on weekends, if you don’t live up to their extremely high expectations, you are reprimanded and don’t get so much as a ‘thank you’ for putting in the extra time..They promote a “work life balance”, but it is all smoke and mirrors. They want you to crank the hundreds of daily tasks out like robots with a 5 minute turnaround time, but blame you if mistakes are made or you have to pick and choose between taking the time on what MIGHT (but probably not) end in a sale, or completing as much work at the unattainable speed they require.

This company began as a great place to work and I can't argue with the ability to work remotely. However, over the years, the company has become cliquish. The management simply pass the buck and regurgitate what they have been fed from above. There are no clear processes in place and suggestions or concerns are often responded to with lip-service. Those who are recognized as stellar employees are often not the ones who really pour their best selves into the job, but the ones who are the most willing to accommodate the unrealistic expectations set out. Those who provide an "alternate" philosophy or methodology are disregarded in favor of the Group Think that has run rampant throughout the company thus far. Over the last several years there has been frequent turnover in the leadership team due to the hive mind mentality and micromanaging. If you are unlucky enough to be targeted as someone they want to get rid of, you will be provided just enough rope to hang yourself before they Perp Walk you out of the building. Sorely disappointed at what this company has turned into over the years. 

A typical day at work involves flexible hours, goal-oriented/numbers-driven work and a great team and environment. Employees are encouraged to excel and given every opportunity to improve their performance and advance themselves.

Management learns quickly from any mistakes, driven to not only make the company succeed but to make working there the best possible environment available; they strive to live up to the company's core values in everything they do and make great examples for employees.

The hardest part of the job is meeting goals and making numbers, but this is not particularly challenging with the tools provided by CivicPlus.

The most enjoyable part of the job is the culture; the teamwork, camaraderie and sense of belonging make coming to work a treat rather than a chore.

CivicPlus offers a nice amenities but their lack of coherent and cohesive leadership is their biggest issue. They lack process and direction. Turn over was a huge problem with employees leaving because of poor salary or being overworked. Also, it was no unheard of for employees to be fired for little to no reason at all and completely out of left field - this included managers. They are an extremely unorganized company as well with no concrete systems or processes in place. For two years they didn't even have a project management tool. The leadership circle gets too caught up in the bureaucratic nonsense and egos that influence the company. If you're a designer a would definitely suggest against this company as they don't value design and view their design team as essentially easily replaceable cogs in their machine.

There is always more to learn here, while challenging I am always given assistance when I ask for it.  Everyone celebrates your successes, and truly wants you to succeed while giving honest feedback to help you improve.  

It you want a great place to work and grow, this is a wonderful place.  I have worked for a lot of different companies, and generally speaking, they say "the door is always open" but in most of the jobs I worked in the past, coming in to address an issue rarely resolved an issue.  CivicPlus takes your happiness into account and wants you to succeed and WANT to come to work.  They actually make changes when you find an issue that needs to be addressed, or offer ways to work around the issue if it is a change that will take time to resolve.

Management is unprofessional and immature. Their ethical consistency is questionable, and it makes you not want to trust anyone there. Processes are weak and the workers get penalized for poor performance, even though processes aren't setup to work efficiently. They are a young company that doesn't know how to gauge growth and bites off more than they can chew, leading to overworked and stressed employees. Management set workers up to fail and knowingly do so. With the people that leave, management always says they weren't a "good fit" or they were incompetent, but management fails to look in the mirror and own up to their mistakes. They want you to conform and not think for yourself.

CivicPlus is a highly motivating and fast-paced place to work. Definitely a lot of information to take in for a new-hire, no matter which department you join. However, once hired you are provided with the necessary support and training to bring you up to speed. There is a high expectation to work hard to meet & exceed goals, but this is accompanied with the expectation that you will also play hard! The amenities and perks are second to NONE. Because of the collaborative culture of the office space, there is room to work with other departments and grow as an individual without feeling "stuck" in your role. I would highly recommend any job at CivicPlus!

While I've only been on the team a little under a year, this year has been great! Being a extroverted introvert, the ability to work from home and only needing to talk to people when I NEED to talk to people is fantastic. Our team is encouraged by our managers to take time off for ourselves, make sure that we have a work/life balance, and are given help when it's needed. While there wasn't much training during the onboarding process, I was always able to find the right people to help answer my questions, and doing so without making it seem like they were being bothered. I hope to remain a part of the CP team for a long time to come.

Things start out great (think rose-colored glasses) but you turn into a number and eventually the environment turns toxic and your mental health and work/life balance are in the toilet. They say they encourage innovation and want you to "challenge the process" to make things better but that's a lie. Don't ask questions or challenge anything or you'll be targeted as a troublemaker. Leadership is immature and gaslighting. Company goals are pushing to be the biggest and best while leaving existing clients to fend for themselves. No processes in place to support the kind of growth they're wanting and leadership at all levels is a joke.

I loved the people I worked with.  They were and some still are like family to me.  Some of the perks are free donuts on Friday's, the 1st Friday of every month a company wide gathering that includes food, games and drinks.  They just moved into an amazing new building.  My only complaint with the job was that job security wasn't that great.  While I know everyone has a goal that they have to reach, sometimes the goal in the call center wasn't that realistic.  Upper management is great, however there are a few people in positions that will make you wonder how they got there.

Top Job Titles	Average Salary
Sales representative 14 salaries reported	$48,036 per year
Account executive 5 salaries reported	$77,400 per year
Proofreader 1 salary reported	$37,100 per year
Editor 1 salary reported	$37,100 per year
Project manager 4 salaries reported	$64,750 per year

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