empalmador/fusionador de fibra óptica

promotor de ventas

personal para estacionamiento

representante de ventas

tecnico electricista

Claro

What is the best part of working at the company?
A horrid experience! The colleagues were great but the boss was a pain in the a&& everyday. Unreasonable and unreachable goals and just sucks the life out of you in the cubicle. 

What is the most stressful part about working at the company?
The management and the boss were horrible people treating you unfairly, felt like your were wasting your life in a cubicle and stuff they were supposed to give you weren’t given or given months later. I received the safety boots 8 months after I joined them and I was supposed to have a work mobile phone which never gave it to me. And the access to work on the computer were delayed so much and the management couldn’t bother to speed up the process and the work had to be done in a colleague’s computer when he wasn’t using it. 

What is the work environment and culture like at the company?
Among the colleagues, very professional and good. The management were another story, the only days we felt peace and “enjoyable work environment “ were when the boss was away in a reunion in the central office and wasn’t in the office the whole day. 

What is a typical day like for you at the company?
Boring and stressful when you weren’t with the colleagues on a work trip to the construction site.

I opened the call center in Hampton, Va back in August 1999 as one of 24 employees.  During my time in Virginia I was promoted into several different positions over the years.  My last position in Virginia was as a Retention Supervisor where it was based on my employees ability to retain customers and reduce churn and make commission. I relocated to Charlotte, NC once Sprint and Nextel merged back in 2005.  It was after the merger that I decided to relocate in order to learn more about the telecommunications side of Sprint after my time with Nextel so that it could open more doors for me and my career and my family.  The most enjoyable part of my job was the interaction I had with people that I interviewed, hired and saw grow over an eight year timeframe.  It wasn't always easy working for the company but it was an experience I will never forget and I am grateful to have had.  I relocated with the company twice in over 15 years with them.  I regret that I was laid off after my 15 years with the company and wish I could work for them again.

I enjoyed every aspect of my job. As an employee of Claro Communications (formerly known as The Puerto Rico Telephone Company) I had many advancement opportunities, From being a Long Distance Telephone Operator to a Customer Service Representative and up to my last and final job as a Phone Line Repair Technician. What I liked most about the company: direct contact with the customer. Listening to their worries and doubts and being able to find the best solution. Team work and cooperation between coworkers was on a day to day basis. Whether you watched for oncoming traffic, placed road signs or helped installing long phone lines. I learned many technical skills with regular company training updates and hands on training. My supervisor was very professional and knew how to handle situations and relied on employee feedback to compliment their work. The hardest part of my my job would most probably be the physical aspect. It's very demanding but rewarding at the end of the day.

It's simple.  Claro's salaries policies and levels doesn't encourage the employee to bring the best every day, .  The company work offer is reasonable for a no experience worker or professional but not when you are an experience one because the earns remain equal no matter how many years of experience do you have.  In other words, the opportunities of progression are pretty much nothing, you will always earn as a no experience new income employee.  If you are the best in what you do here you will receive an increase but in your work to do list, not in your bank account because here doesn't exist a production bonus either.  In addition, at present (2018) new employee benefits are almost nothing.  Retire plan or 401k (or similar) 0, health plan around $80 monthly and 5 holidays a year.  Working condition are not the best, as an example meanwhile similar companies had boom truck to work with aerial cable, Claro gives to the workers a ladder and a harness.

A typical day would be to review yesterdays work, make sure all my deals were completed.. I would then (if I wasn't manning the store on my shift), would start looking for new business, calling clients for referrals, and businesses as well.

I also would handle any customer issues, and follow up with all customer complaints.

The job wasn't hard, it was challenging and fun, I really think maybe the hard part was the frustration on how long it would take to get an approval. Corporate companies would take months before I could finalize the deal.

The most enjoyable part was selling something I believed in to my customers, and the reward of word of mouth referral would make my day.

A typical day at work was easy going and fun even though we were some what busy. I learned majority of my customer service values from this company. Also learned that attendence was valued and do the best you possibly could when needed. Management was good, was a friend and understood all values of employees needs. Co-workers when we had them were great and friendly and they helped out when needed. The hardest part of my job was staying late after closing when needed, it wasn't a issue but it happened a lot. Most enjoyable part of my job was meeting and helping the clients that came into the shop... they made are business strive till it was closed down due to economic issues.

Review the entries of employees in charge. call the technical manager to give me report you are doing and will make you during the day. Call my boss to coordinate tasks that is will be carried out and meetings are planned on the day. Visit the different sites on surprise inspections and check the work they are doing. of emergency calls and coordinating with technicians that treats them as soon as. At the end of the day... be oncall the night rest until the other day, as if a coordianar emergency repair.

Start at 9 a.m. take inbound calls, resolving customer's issues
with billing, phone problems and dropped calls. Research and
return customer's call back. I learned how to manage and fix
Nextel phones. Our management team was good in answering
hard to handle customer's. My co-worker's were good in assisting
with any problems you might have. The hardest part of the job
was assisting with 9-11, helping the FBI with setting up cell phones
services. Everyone helped with billing problems and customers
issues related with 9-11. Our phones was the only ones working
at that time. After it was over, it was the most rewarding experience.

Claro is the number one provider of mobile plans in PR. They bought the previous government own PR telephone company and not only the service declined but the way the company treats their employees decline. I understand the money aspects of the business, I was a manager for more than 15 years at other companies but enforce the sales in a way that the employees fight each other over a client and mislead the customers to acquire services that their not gonna use with the sole purpose of gain a few extra bucks  that's not ethical. All that encourage by the Management.

A typical day is driving to communications sites to troubleshoot, configure, and inventory equipment in 40+ differnt sites. You are mostly by yourself on your own which makes you very independent and self motivated. Manager and co-workers communicate with me on cell phones to report tasks or call in meetings.
The hardest part of the job are the on-call duty weeks. Getting a call 2 in the morning and drive about 40 miles to reset a piece of equipment can wear you a bit. The most enjoyable part is your independence. I rarely see my bosses (but talk to them occasionally) and plan my own day. My boss only care about my progress.

Top Job Titles	Average Salary
Empalmador/fusionador de fibra óptica 6 salaries reported	$11.00 per hour
Promotor de ventas 12 salaries reported	$15.72 per hour
Personal para estacionamiento 2 salaries reported	$10.50 per hour
Representante de ventas 7 salaries reported	$11.87 per hour
Tecnico electricista 14 salaries reported	$37,500 per year

Working at Claro: Company Overview and Reviews

Claro

Claro Ratings

Popular jobs at Claro

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected