territory sales

field technician

territory sales manager

business development manager

field representative

ClearCaptions, LLC

A typical day at work consist of scheduling events to educate potential clients on our caption phone and the advantage it offers them to better communicate on the telephone.  I schedule events, install phones, and perform service request for current customers.  

I have learned that I love working with the senior community and helping them with their communication needs.  

Direct management does not provide his 15 reps in his territory with much encouragement to ensure we meet our monthly quotas of phone installations.  

Lately, the culture of ClearCaptions has changed dramatically.  It is a nationwide company and all sales quotas are the same no matter the population of the territory you are assigned.  Since I have started with ClearCaptions, my income has decreased and they deduct monies from your paycheck when a client does not keep a caption phone for at least 90 days.  The deduction is $150 per telephone that is not kept for 90 days.  Also, I initially was paid .55 per mile and they decreased that by only giving employees a $550/month car allowance.  That amount comes no where near covering my car, insurance, and gas that I spend weekly/monthly on car expenses.  

The hardest part of the job is getting seniors to understand that the caption phone is a Federally Funded Program where the phone is provided at no cost.  The only requirements that are needed for a no cost phone are any form of hearing loss, a land phone line, and internet.  

The most enjoyable part of my job is helping seniors communicate with loved ones again when sometimes for years they haven't been able to communicate o their own with family members, relatives, physicians, etc.

1. A typical day at work: 
I log in, check emails, get ready for meetings, look at what didn't get finished last week that carried forward to this week, and what was planned for this week.  Then just Get-R-Done!

2. What you believe you learned:
Uses in the technical products and software and how its utilized to make people's lives better and connect with loved ones and the world really. 

3. Management:
Good management culture, they work together at the managerial level to ensure they are helping their workforce do their best and are plugged into the culture and are mindfl of the vision and mission of the company. The Why are we doing what we are doing and for whom.

4. Workplace culture:
Really good, everybody is chill and relaxed and care about what they are doing and focused on moving the needle and getting things done on-time but right.

5. The hardest part of the job:
Learning the culture, aligning with the vision and mission and GOST framework, and learning and understanding the processes and way that work is done.

6. The most enjoyable part of the job:
The people, you actually like the people you will be working with and will definitely laugh during meetings. You can get so much done when you are in a good team environment.

They can improve on providing flexible and better attainable goals for the Territory Managers in each territory across because there are none two alike.  Too many regional management changes, no local support for coaching time which causes lack of confidence in the company, high pressured unattainable goals,  and dated product that doesn't interest the general public and still pressured to keep on with the pace.   

The culture is not the Richard Branson philosophy "Train people well enough so they can leave, treat them well enough so they don't want to."  They do train and then they leave, and they are not keeping them very long, sad. That can change.

They spend tons of money training new hires and unfortunately the trend shows that those new hires do not last more than a year on average. Very few are still in the company in their 1st year and select few in their 3rd year and beyond. This applies only Territory Managers. I personally believe at the corporate office the turn over rate is much lower and have attainable goals that are set and people are happy.

I personally had a good experience with ClearCaptions all around.  It was a lot of work, but I learned a LOT and their training system is wonderful.  2 weeks in California and then travel with a seasoned rep for 3 more days in the field.   I believe the compensation was great and if you worked hard and didn't slack off at home, you got paid nicely.  They did change the compensation structure about a year into my tenure and this did hurt,a bit.     
 
They are very supportive, spend time on training you, HR seems fair, and I met some of the best people here.  I enjoyed the job very much as it was very gratifying in helping seniors with hearing loss.   I was never micro-managed, worked independently in my territory, but you are held accountable to your goals and this is FAST PACED.  It is truly like running your own business, but they provide all the tools you need.    

This was a great experience for me, personally.   We did not get paid on service calls which took a lot of time and driving,  but I understand they are compensating for this now. 

I worked for Clearcaptions for 1.5 years and  really loved this job and company.  I left for personal reasons.

I have been with this company 5 years now. I love it. Great remote opportunity and they supply you with all the equipment you need as well as reimburse foe your monthly internet cost up to a certain amount. The culture is amazing. Everyone is always so helpful and shows the true meaning of teamwork. Management takes in feedback from employees to enhance processes as well as culture. They make your voice feel heard. They send multiple gifts throughout the year to show their appreciation of employees even for employee appreciation day. The mission of the company definitely makes you feel like you are working for a great cause and that there is meaning behind the work we do. The teamwork within departments is incredible.  Great people within the company. Monthly meetings with the ceo are enjoyable and inviting and full of recognition and celebrating wins. Overall great company that cares for their employees. Good pay, the raises could be better , and the health insurance is a bit pricey, other than that, I have never worked for a company that has had even close to the amount of benefits Clear Captions has for its employees. 

The management changes things every day, sometimes a few times a day. The communication is not good amongst departments. You are expected to meet extremely unrealistic expectations out of the gate with poor training. The pay does not add up with your responsibilities, there is no grace period to clock in, no grace with being sick unexpectedly even with a doctors note or family tragedy, you will still accrue points on your record that take 6 months to fall off. The resources for doing your job are inaccurate most of time no matter who you speak to. You are definitely just a number here and that is pretty clear out of training as well. The atmosphere at first seems very inviting and promising but soon you will see the truth, it won't take long! I wouldn't refer my worst enemy to work here,  the level of toxicity amongst departments is just insane and I would say more but it wouldn't be nice. I am stressed out daily by this job me and many others that I work with who are all actively seeking new employment, please don't waste your time! You complain about things and nothing changes, they openly admit this as well that it just is what it is, per management. Great place to be...

I’ve been proud to be part of ClearCaptions since 2016, and over the past nearly 10 years, this company has played a huge role in both my professional and personal growth. I started in an entry-level role and, through continuous support, mentorship, and trust in my abilities, I’ve had the opportunity to grow into a manager and now an operations supervisor.

ClearCaptions truly invests in its people. Leadership encourages development, values internal promotions, and creates an environment where hard work and dedication are recognized. Along the way, I’ve built lasting friendships and strong professional connections that I know will stay with me throughout my career.

What sets ClearCaptions apart is the genuine care for employees and the meaningful mission behind the work. Every role contributes to making a real difference, and that purpose creates a positive, collaborative culture where people feel proud of what they do.

I’m incredibly grateful for the opportunities, growth, and relationships I’ve gained here. ClearCaptions has helped shape who I am today, and I’m proud to continue growing with a company that truly values its people.


Previously Clearcaptions was a fun and engaging place to work. It was challenging and the work we did was valuable and provided a sense of satisfaction knowing that I was helping users communicate and live fulfilling lives. It is no longer that. Employees are no longer treated as valuable members of the team, but only numbers earners. Furthermore when those numbers are met, we are insulted by trinkets rather than actual changes to the environment which would return it to a positive place to be. Due to these changes the job no longer stays at the job and has become a negative, if not toxic, environment. Management has made it abundantly clear that no matter how hard we work and meet company guidelines, we are not valuable and are in fact easily replaceable assets. Lunches are given late in shifts and often breaks are skipped all together simply so numbers can be met. Rather then being treated like adults, we have to request to use the restroom and are often denied the privilege. I am an adult and a good worker. Employees everywhere deserve better.

•	Establish relationships with retirement communities and groups in your local market.
•	Create, attend and educate consumers in Senior Events and other events.
•	Educate Audiologist on Caption Telephone Services options in your local market.
•	Install the ClearCaptions Phone and/or other ClearCaptions products, routers, switches and cables necessary to connect the customer to the Internet and ClearCaptions Caption Telephone Service. You will be trained to do this.
•	Educate customers on how to use the phone and its features.
•	Maintain adequate inventory of equipment and supplies in order to service customers
•	Create lead-generation activities and generate referrals.
•	Adapt to new responsibilities and opportunities as necessary.
•	Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.
•	Be actively involved local Senior Citizens & Hard of Hearing organizations and events, & trade shows in your local community.
•	Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.

This company provides a great service for the hearing impaired but it expects too much from their workers on a daily basis. Micromanagement is prevalent, no growth opportunities, no product development, field workplace culture doesn't match the corporate. Management doesn't care about culture in each territory creating high turnover ratios. There are no road maps for growth in their TM positions. Position requires marketing, operations and service in each territory on a daily basis which also generates high turnovers ratios as expectations become unrealistic. The one great benefit is the reaction from helping people previously unable to talk on the phone, talk on the phone when the service is completed. Unfortunately, that doesn't outweigh ALL the management challenges, and unrealistic expectations presented before even the opportunity to get to that experience from the customer.

Top Job Titles	Average Salary
Territory sales 13 salaries reported	$50,577 per year
Field technician 1 salary reported	$18.00 per hour
Territory sales manager 1 salary reported	$22.00 per hour
Business development manager 5 salaries reported	$71,900 per year
Field representative 4 salaries reported	$18.00 per hour

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