inside sales representative

medicare agent

insurance agent

benefits consultant

inbound sales representative

Clearlink

At Clearlink, the policy is to propose a plan, regardless of the client's current plan (unless PACE, employer, or supplement). This causes rapid disenrollment, and compromising ethics. PDP's do not count as sales, so do not waste your time helping someone with a drug plan.
Because of the ethical dilemma of proposing worse plans often, the low wait time is exhausting. The regret of enrolling someone into a worse plan might eat away at you if you care about your beneficiaries' well-being.
There is no communication after an enrollment is finished. They do have a team which follows up on enrollments when there are issues; the team does drop the ball occasionally, and you will not know until you reach out to the client again, or the client reaches out to you.
Additionally, they do not value their agents. You must meet their unrealistic sales goals, even in off season. As a licensed insurance sales agent, you must follow their specific formula on every call, and if you do not meet sales goals, it is clearly your fault because "The ClearLink process just works" even with the high turnover rate. This clearly cannot be an indicator of the process. Work here if you want to know how disposable you truly are.
Job security bad.
Also expect to get universally micromanaged; when I was there, they required LIVE approval and review on EVERY enrollment for EVERY agent to make sure the agent is following the procedure properly. No trust, minimal individualized coaching. Your supervisor time is for monitoring, not for coaching.
They do not care to fine-tune their agents to help the agent succeed; they care about the agent making them money in a way that the company will not be held responsible for any mistakes.
If you have no sense of ethics, want to take calls nonstop and propose plans that are not a good option for the client, while getting weighed down by ClearLink's supervisor approval process, which slows down the enrollment process, this is absolutely the job for you!

I worked at Clearlink for over 3.5 years. I saw a lot of growth and opportunity. Like any other corporation, it has its pros and cons. I worked in marketing/data science so I can only speak to those departments. For the most part, the people are friendly, professional, and were a joy to work with. Compensation and benefits were fair. However, I believe Clearlink suffers from a few critical problems. 1) Those at the C-level don't fully understand the role of emerging technology. Clearlink's way has been to build almost everything in-house. As a result, Clearlink is 4-5 years behind the technological curve. The IT department is understaffed and has an enormous backlog of projects so programmers beware. 2) I used to think that culture was one of Clearlink's strengths. We enjoyed many company benefits, parties, and perks. However, since being acquired by Sykes International, many of those things have disappeared. They've been replaced with 'inclusivity' trainings, and diversity activities. The culture is hyper-sensitive to issues like LGBTQ+ rights and women's rights. So if those things are important to you, Clearlink is a great place to work. They value diversity of skin color, gender, sexual orientation, etc., but not diversity of opinion. 3) There are some absolutely wonderful people at Clearlink. People who are extremely knowledgable, helpful, and make great friends. However, in my opinion, the top brass have gone bad. They don't listen to those closest to the work, they don't understand the data, and they don't respect differences of opinion. 

Overall, you'll find great people and challenging work. If you're careful about the three things I mentioned, you'll probably be successful working at Clearlink.

All co-workers are 10/10, VERY GOOD PEOPLE.  The job?  leads are superb, no reason why you shouldn't make at least $16/hr.  Managers?  Depends on who you get.  My manager acted like a walking contradiction.  He’s 50% the reason why I left.  I couldn't stand the idea of working under him if he continues to get promoted.  He’s very skilled with words and very clever, be VERY careful with him.  Pay?  If you have a good record of top selling, then you will hit $20/hr.  If you’re hungry for more money, sorry but it will take your absolute “A” game to get any higher than the $20/hr.  The commission structure is the worst I’ve seen for a sales company; to get the big money, you must be perfect on a checklist (things you must say or not say on a call) they give you, and your calls will be scrutinized to the max to the smallest words, which makes it, what seems, impossible to obtain a perfect call.  It is quite obvious the company wants a big % of the money you bring in, just look at the fancy building they’re in, so they make it hard for you to obtain the big bucks.  The worst feeling is working hard and selling a lot, and then getting your hard earned money stripped from you, all because of a mistake.  I really feel most of my calls were very good, but you cant help but feel they keep looking for just that one call where you weren't perfect so they can strip more money off you.  A friend of mine warned me to not work here and told me about the cons of this company, I should have listened to him.  No wonder this company is a 3 star.  If you are a college student happy with getting $16/hr, this job is good for you; If your career is sales, DO NOT WORK HERE, you’re better off finding another company with a fair commission structure.

I’ve been at Clearlink for 2 years now. I spent 4 years before selling security doing door to door. I joined during COVID to have a work from home position. Something I found interesting was they provide all the equipment and are willing to give you a chance. My biggest worry was selling multiple different products on every single call. The leadership taught the process very well and I picked it up quickly. I noticed others who didn’t pick it up as fast got most of the attention. Something that stood out was a lot of the people who didn’t last more than a month or 2 constantly made excuses and were super negative. If not openly in meetings then in private and group chats without leadership included. Whenever leadership or more positive piers heard it, they were quick to respond with positivity through logic but even then some people just won’t let it go. They put a lot of work into development and the people I still work with are always trying to get better which is why we think we stuck around.
Pay wise, the money is pretty good. At 22 I made 70k last year. That doesn’t include the insane amount of Amazon incentives they run weekly. It’s allowed me to buy a house, a new car, and start building my own family. 
For anyone interested in personal growth looking for structure/ accountability in your professional life, Clearlink is an amazing place to be. 
This isn’t an easy job to get away with things but if you are honest and communicate well then they are very flexible. Seems that they want to help people find success and if you’re not invested in trying then they’ll question why you’re even here. I recommend this to anyone who wants to challenge themselves and not do the bare minimums. 

Let's start with how terrible training was. There were so many se*ual remarks blurted out in training. Right in front of management and they did nothing. This company is not for single moms. They have absolutely no respect or care towards family issues and family emergencies. Fired on the spot because my son had an emergency that was completely out of my control. Although I have a doctor's note for my son's emergency they showed me no mercy for being a struggling single mom. Would I ever reccomend this company to anyone.. nope. I was the only female on the night crew for a while and the guys would all make se*ual remarks, and they all literally would have their cell phones out at night but they're "supposed to be PCNI compliant". Management doesn't care about anybody but themselves and their numbers. I have a recording saying me missing a day would be able to be made up over two weeks... And got fired the next couple of days later. I never remember signing anything that said you can't miss work within the first thirty days... And yet they can't show any mercy for a single mother struggling to survive. Even when the child had a legit medical emergency. I have no family to watch my child and I told them that as well. They have a high turn over rate and this is why. The management is completely greedy for their commissions and don't actually care about their employees.

You come into work immediately jump on calls. You can’t have 5 minutes to come in or talk to your manager, straight to work. You get micromanaged while you’re on calls, how long you’re taking, what you’re saying, what you’re doing, your attitude, your audio, your fan noise in the background. Quality dings you for everything! Quality says do NOT specifically say POA, then you get dinged again because quality doesn’t think you’re asking directly enough for POA but still can’t say it nor tells you how to say it! If you click in one minute early some manager somewhere will be in your DMs in the next two seconds asking you what you’re doing. You can’t only have rewards if you sell 20+ plans, yet all calls are customer service, employer, or don’t care. Don’t sell easily turnover plans, but you can’t just not sell anything. So you’re stuck making uncomfortable decisions putting people in plans that don’t matter. I quit back in May 2025 and as of July 2025 they completely laid off their entire Medicare department. The entire floor, managers, trainers, upper management, everything, was called into one meeting and fired all at once. No warning, nothing. That’s not a place to work at, especially when they hire agents under the disguise you’ll have a permanent position even after AEP.

Little upward mobility in the company. Software crashes daily during order entries which is frustrating. Miscommunication is common between departments. Call center burnout factor is high as well. The boss right above me was amazing and kept me here longer than I probably would have been otherwise, but mid-level management is awful. Not quite nepotism, but definitely very cliquey managers above my boss.

Coworkers were cool, benefits were great, still some cool remnants from before Sykes took over and ruined stuff but definitely trending in the wrong direction. They cut pay in our department lately which was highly demotivating. There is also not much room for advancement here. The job can net you a decent middle-class income of $40k-$65k a year and if you're good at sales you'll do well, but even as a top sales agent I can't help but think I could make more money selling elsewhere.  It's an okay job, but certainly not a career destination. Decent way for people in their late teens and early 20s to rack up some quick money though.

Clearlink can be a great place to work if you like being told to not use your actual real world knowledge about the product and if you constantly like being told the sales process. Plus you get the great bonus of being sold on the idea of your job being great and that you can make great money when only the top 10% do and the company practically steals the rest's paychecks and happily comes up with the longest nonsensical answers for it.
Pros of working at clearlink:
- Free soda
- Slide
- no dress code if you are female 
- Great choice of food trucks
- Great colleagues ( about half of them)
- Free stuff (nice cup day one, Coffee cup and 3 months, Really comfortable shirt for 6 months)
- Great incentives

Cons of working at clearlink:
- Constantly taught how to commit fraud
- Constantly taught how to avoid telling customers valuable information and how to make a contract seem awesome 
- Barely there HR department that rarely seems to know what is going on 
- Every decision made is an "HR Decision"
- Constantly changing script
- Paycheck that depends on how well you follow your script
- Management is about as mature as a 15 year old in a locker room
- Poor training
- Getting written up for being poorly trained
- Very little opportunity for advancement

I interviewed and was hired with Clearlink on 03/07/2019. Passed a drug screen and was given a start date of 03/19/2019. On 03/12/2019, I received an email stating my employment was "temporarily suspended" in regards to information contained in my background check.

Reviewing my background check, there are no convictions newer than 11 years old. None are felonies, and none are financial convictions or deceptive in nature. When I followed up with HR regarding my position, I was told that an "unresolved court matter from 2014" was preventing my employment. In response, I illuminated the fact that an "unresolved court case" does not constitute a conviction. If this was the case, I'd recommend anyone with traffic citations that they are contesting to not apply with Clearlink...obviously something doesn't add up here.

In short - terrible pay, awful schedule, an MLM/pyramid scheme-esque atmosphere and clear lack of advancement weren't enough to deter me from giving this place a shot. Outright discrimination and unclear hiring practices and policies were. AVOID.

I love how nice it is to see a call center be so much fun but serious at the same time. I love how everyone can be themselves and not be judged about it. Everyone also help others when they have questions or want to become better at their job. I have learned how to over come many objections, how to help my customers to the fullest I can, and how the systems work. The management there is great. They are usually on top of everything and fix problems when they need to be fixed. My co-workers are all very unique in personality and looks. They love to try and have fun with everyone and even their customers on the phone. They are all very hard workers as well. I think the hardest part of the job is when a customer calls in trying to get services but the service they want are not available so they have to go with someone else. I hate hearing how disappointed they are when they find out. The most enjoyable part would be when the floors have competitions going on. Everyone gets all pumped up and excited! We all try to do our best and not going to lie we also get competitive but in a good way.

Top Job Titles	Average Salary
Inside sales representative 17 salaries reported	$16.03 per hour
Medicare agent 10 salaries reported	$61,500 per year
Insurance agent 3 salaries reported	$61,000 per year
Benefits consultant 4 salaries reported	$61,000 per year
Inbound sales representative 1 salary reported	$1,000 per week

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