receptionist

front desk receptionist

Clearview Cancer Institute

To much for ONE person to handle, answering multiple calls,  faxing records, working incoming electronic faxes, scheduling all imaging and biopsy procedures, scheduling follow ups, scanning in alot of documents, doing at least 20 plus tasks daily that involves calling patients back, answering their questions and moving their appointments and you have to know the treatment plan they are on. Doing referrals and that was at least 5 a day and you have to send all supporting documentation to get the appointment and then call the patient's back with the appointment information. You also maintain the lobby and bathroom areas such as wiping down everything. Making sure the patients have snacks, drinks, coffee, a warm blanket when they are cold, helping them when they need walking assistance even pushing them in wheelchair to their destination. Cover front desk when that person is out or to lunch so you also have to route patient's to the correct area, give new patient paperwork, assist filing out paperwork if they are unable, scan all insurance 
cards and ID and paperwork once filled out, take copays and apply them to account, and schedule follow up appointments with the doctor and treatments. SOMETIMES COMPLETELY BY YOURSELF. THIS IS ALL ON A DAILY BASIS, I AM SURE I AM LEAVING STUFF OUT. I worked here for 5 DEDICATED years (2 of them doing ALL this by myself) I will say the benefits are great and I absolutely loved "my patients" and I loved my job, I honestly don't think they will find someone that helped the ENTIRE "company" and "ANY department" when asked. HR just walked in and said hand me your badge this is your last day... when I asked why she said oh you should know... #THETRUTHALWAYSCOMESOUT

What is the best part of working at the company?
Fair? NOT!! Training? Hardly any.  Ask questions they say, if you do not understand just ask they say.  Backstabber manager who has got everyone fooled!! The manager treats you like your dumb and reminds you daily that if you do not get it, you will have to go.  You work under a lot of pressure. You are required to be on speaker during training.  You can't even hear because of others in the room as well who are on the phone   The manager lies. No proper training but yet you are expected to know everything in a week or less!!!!! HR has NO clue the way the people are being trained or the way you are treated.  They believe everything the manager says and the manager straight up lies!!!!!!!  I have SOOOO much more to say!!! Ax long as their manager looks good, I guess they could care less!!!!!

What is the most stressful part about working at the company?
Barely any training and the manager shows her annoyance with you and her anger and she loves belittling you on the job!!!!! The manager always reminds you that the job may not be for you.  

What is the work environment and culture like at the company?
HR needs to pay more attention to the manager who is training instead of listening to her lies and twisted version of reality about employees who love their job and work their tail off training and getting things right.  If you are not in their click, just forget it, you will work out with them.  

What is a typical day like for you at the company?
Being stressed and worried ALL DAY!!!!

Working in the scheduling department at Clearview Cancer Institute has shown me just how dedicated this team truly is. Every day, I get to work alongside people who genuinely care about our patients and each other. Even during the busiest days, everyone is willing to step in, offer support, and do whatever it takes to ensure our patients receive the care they need.

Our team understands that every appointment represents someone who may be facing one of the most challenging times in their life. We strive to make each interaction compassionate, respectful, and reassuring while working hard behind the scenes to coordinate care as efficiently as possible.

I am incredibly proud to be part of a department that values teamwork, communication, and patient-centered care. The schedulers work tirelessly to balance the needs of patients, providers, and staff, all while maintaining professionalism and kindness. It isn't always easy, but this team consistently rises to the challenge.

I'm grateful to work alongside such an amazing group of people who make a real difference every single day. Their dedication, compassion, and commitment to excellence are what make the scheduling department at Clearview Cancer Institute such an incredible place to work.

Run for your life from this place. They make it seem like the best place to work during the interview process but once you get hired you find out is horrible.  Gossipy, no training, people constantly saying G*****it, manager listens to and gossips with non managers.  The 6 month promised training time was in reality a couple of weeks. Absolutely No training at all. They expect you to know everything within 2 or 3 weeks from starting the job. If you don't one of the more larger and extremely obese employees who has been there about 7 years will talk to manager and denigrate you and say you are untrainable and useless.  Manager listens to said large woman and forces you out and you will be forced to quit like me or you will be fired. This all happened at the Madison location. Watch out for this group of people and the company itself. It's just not worth your time. I just can't say it enough. Training training training is something this company cares nothing about especially said obese women. You can do better than this. No professionalism in the slightest. They all walk around screaming and saying Boo at people to share them. Just so unprofessional. No caring and once again NO TRAINING!!!!!   Run for your life from this place.

Sadly CCI has lost sight of what's important.  It definitely isn't the staff and sadly, that makes the patients suffer.  Company loyalty, years of service and seniority stands for nothing.  We're just another number and feel disposable unless you go to church with the right people.  Those of us who stay, only stay because we love the patients.  We don't feel heard, respected or like we matter.  You can give them 10 yrs of your life and they will hire in someone with years less experience and they'll make a dollar less than you do.  Only care about expansion, not safe ratios and keeping things balanced and safe.  Management is blind unless they're coming to nitpick and slap hands.  Never encouraged or appreciated.  Told we're replaceable and if we don't like how things are, to find another job.

A typical workday is clock in and log all computers on for physician, go through patients for the day and make sure all records are in patient's chart. Once patients are placed in room, update medications, allergies, vaccines, etc. Go in room with physician and place any orders that he/she request. At end of the day make sure any further testing is ordered, make sure all patient's chart has been updated, scan any new paperwork into patient's chart. Prepare for the next day by looking at all patients on schedule. 

I have learned the difference in cancers as well as how each treatment works for different patients. 
The hardest part of my job is when it is time for a patient to be placed on hospice.
The most enjoyable part of my job is when a patient has been cured from cancer and working alongside my team. 

CCI is patient centered institute where all employees are expected to put the patient first. You can tell this just by walking in the front doors and watching the staff interact with our patients. 

CCI is constantly looking at ways to improve the patient and employee experience.  CCI does expect the employees to remember patient care in every aspect of the job, regardless of job title. 

CCI has an open and collaborative work environment, however it could improve on communication between departments. 

CCI provides a worthwhile purpose for current employees in a safe, respectful environment. 

I would highly recommend to anyone interested in applying.

I thoroughly enjoyed my time as a social work intern at CCI for two semesters of grad school. The entire social work team was very welcoming and accommodating towards me, each taking the time to teach me about various aspects of the job and answer questions for me. This organization offers an incredible amount of support to patients and families experiencing financial hardship during treatment, and it was really rewarding to get to be a part of lessening that burden on people. There are also several different support groups onsite for patients and family members/caregivers and ways to volunteer and give back. I would recommend this company to potential employees or patients.

My day consist of interacting with patient's from various backgrounds and walks of life dealing with their diagnosis.  The hardest part of my job is knowing that some of my patient's are terminally ill and this is never easy, but the rewarding part is getting to know them and their family and sometimes their friends and being able to make them smile, laugh and their making me smile and laugh as well.  I have learned so much in my job and about health issues the only thing is I wish I could have gotten college credits for the knowledge I have been able to acquire because it has been amazing.

Lab manager are very racist and inexperienced. Hate the fact that you may have good ideals to bring to the table til they will just shoot your ideals down while asking you for your opinion.  The management team could really use some management classes on how to be a good and fair manager!! Very inexperienced. They only care about their friends that they brought form the hospital and make sure they don’t get points for being late, calling out. The rules don’t apply to the MLT because they have degrees and some grandfather in.

Top Job Titles	Average Salary
Receptionist 1 salary reported	$20.00 per hour
Front desk receptionist 1 salary reported	$23.80 per hour

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