Clearway Pain Solutions Institute

I feel that Clearway pain solutions could benefit greatly by having a structured and consistent work environment for all locations, and provide role specific training.  I believe it would beneficial to all the new hires, especially site managers.  I’m a strong believer in cross training, and to be set up for success.   Site Managers play a crucial role in making sure the practice is running efficiently, and I believe they need to be trained to be able to work as a MA, procedure tech, front desk scheduler and a lab tech so that if there ever comes a time where one of their employees is out they will be able to fill in and support their staff and have the clinic continue to operate in a timely manner.  Also, it will set up the clinic for success with by having the site manager understand of all the roles and responsibilities of each position. 

My experience at Clearway Pain Soultions while working as a Site Manager was very poor, and not having a overall lack of support was one of my biggest challenges along with the lack of communication, avoidance of issues that needed to be addressed regarding patient safety/staff safety especially in the procedure rooms.  

Clearway Pain Solutions in Maryland is a terrible company to work for. After the Clearway Pain Solutions company absorbed a similar company based in Maryland, Clearway in the Maryland region is still run but the negative management the previous company was run by. Management is run by a "who do I like the most" system rather than an objective merit approach. There is an ever changing clique within this company decided by management; The majority of my time I felt as if I was being bullied by my superiors because l wasn't in the "clique". Management was very quick to pass blame without claiming any sort of personal responsibility. You will repeatedly work well beyond your scheduled hours weekly without any proper recognition. I advise any medical professional to seek other employment as this company is currently run by a management team that does not value employee wellbeing whatsoever.

● Work-life balance
Work-life balance at Clearway Pain Solutions Institute is non-existent unless you are a low level employee

● Pay & benefits
My pay and benefits at Clearway Pain Solutions Institute are underpaid and if you sign up for benefits you will work just to have those benefits

● Job security and advancement
In terms of job security at Clearway Pain Solutions Institute, I think the turnover rate is so high they rarely fire anyone and there’s always other positions opening up.

● Management
In general, managers at Clearway Pain Solutions Institute are miserable, angry, overworked or don’t care

● Culture
Collaboration with my colleagues at Clearway Pain Solutions Institute is irrelevant. You have no say if you aren’t high up.

● Overall
My experience working at Clearway Pain Solutions Institute worst place I ever worked.

What is the best part of working at the company?
Smiling staff and patients are very satisfied with front desk workers. Very comfortable place to work when you are focused on working only.

What is the most stressful part about working at the company?
We have an awesome office manager. She provides us excellent feedback in a positive manner even if it comes from above in a stressful way.

What is the work environment and culture like at the company?
Very well understood and we feel welcomed and we all get along.

What is a typical day like for you at the company?
Making sure patients are happy and checked in and out.

I love working with my patient and drivers, I am very much a people person. Very outgoing loud, happy and friendly! I check patients in, prep charts for upcoming appts. Vertify insurance, calculate amt due if any. Input correct Demographic info for new patients. Update insurance changes for current patients. File backs, sort mail, medical records requests, reconcile daily overt he counter payments.

What is the best part of working at the company?
It wasn’t a great part about working for them.

What is the most stressful part about working at the company?
Higher authority had a way of belittling employees


What is the work environment and culture like at the company?
Very hostile environment to work in

What is a typical day like for you at the company?
Triaging, sending prescriptions, giving injections, urinalysis, referrals

I have been here for a few years and we have had our ups and downs but at the end of the day there is no place I would rather be. The people I work with are a team and make each day bearable. Our patients, for the most past, are great and appreciate what we are trying to accomplish. The new management team asks for our opinions and seems to value to input. I would definitely recommend!

I absolutely love what I do, but what I have learned we all are unpaid while management makes 46 and hour the front desk staff and ma are over worked and underpaid. 96 hours for pto hours for a whole year God forbidd you have kids . I would never tell anyone to apply here. Starts out nice but it's definitely a front. 

What is the best part of working at the company?
meeting patients daily and being to help them out

What is the most stressful part about working at the company?
there was no stress. it was a happy place to work

What is a typical day like for you at the company?
busy and getting patients checked in

No matter where you work there are going to be things you don't like. Clearway has relatively good pay, coworkers are nice. You need to adapt well to change because it always happening. Pain is not a speciality for everyone so adjust your expectations of your patients and really care about helping their pain and you will do fine.

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