seasonal associate

summer associate

crew member

account executive

director of partnerships

Cleveland Cavaliers

At the Q, you can expect great things coming from both guest and employees. You could be having the worst day of your life but when you step foot into that building, either a guest, once the doors open,  or employee will brighten your day. Trust me, I am a witness.  I learned that its a fun place to be, enjoy and make money. Management is outstandingly wonderful, we have a boss but our boss is like our co-worker. The hardest part about this job can be the very few mean guest. Not all are mean but I have come across about 1 or 2 each event, most of the time none. But overall, the most enjoyable part about this job is being able to be yourself, laugh, interact with the guest, establish great customer service and most importantly, to me, be apart of the Cleveland Cavalier guest services family.

I enjoyed my time working for the Cavs. You also got to work concerts which were fun. However, you have to work for awhile to be considered to work during concerts, which was fair considering the cash involved. Great teamwork aspect, but was very fast paced during games to the point it would difficult to move around the store. Very fun at times but the long nights would get draining after awhile. Management was changing often, which was difficult to gain trust of new management. Management would encourage you to go against your availability to work more hours due to understaffing/high turnover. 

Meeting fans was the best part, as was seeing your hard work be worth it with a good sales number. The atmosphere of the Q when the Cavs were winning was unique and fun to be a part of.

What is the best part of working at the company?
Great environment to work at, friendly atmosphere,  great communication and team work,  turnover seems very low, you see the long tenured employees with the same positive approach to their duties and responsibilities 


What is the most stressful part about working at the company?
In my particular field,  executive protection,  law enforcement,  the bar was high, margin of error very low, we had to be on high alertness,  and move ownership and executives efficiently with little to no errors 

What is the work environment and culture like at the company?
Great teamwork,  friendly staff from top to bottom 

What is a typical day like for you at the company?
Planning/coordinating and adapting to unexpected changes

This is without a doubt the worst place to work ever. Management is horrible, the hours are equally awful and the pay is worse than working at McDonalds. Disorganized, schedules never posted in a timely manner, knee jerk decisions without any thought. No training and no support. They put you out there to figure it out yourself. If you are looking for a job that will kill your career by working 18 hour days for a wage that you cannot even support your family on, then this is the place for you. Zero work/life balance.

The job itself was amazing but the Cavs were just transitioning to take over the merchandising department so I was required to work 6 days a week, open to close hours and was not able to take a vacation during the season. I also had a terrible experience with my supervisor and not only would I work a lot of hours but he would send me so many emails that I was required to review during my off time. The atmosphere was amazing if you love sports and do not have a family. I was told things have changed once the supervisor was fired after I left.

Working here seems cool from the outside. Pay is extremely low, leadership is inconsistent, people have weird motives and the only focus is how much profit the company makes. You have a multi million dollar company that celebrates its employees (which are working way over 50 hours a week) with a pizza party. I don't have enough bad things to say. This is only a good job if you buy into the delusion that they work hard sell you. Prepare to be overworked, underpaid and unappreciated. But hey! you get to work for and NBA team! 

They don't care about the Monsters or the Charge. Shoestring budgets, no support systems and a toxic work culture. People are either phoning it in, waiting till they can leave in a year for a better gig...or they work with an intensity that isn't matched by organizational support. I can't do XYZ for you because the budget is $4 and Fozzy's Lint Roller, please stop glaring at me. 

No mentorship or support system. I felt like I was on an island. 

Pros
All the perks of an NBA team. Playoff games, merch, discounts etc.

Cons
"You're on your own kid."

Worked with organization from it's early days at the former Richfield Coliseum through it's relocation to the original GUND arena in downtown Cleveland. On management team when the team and facility was purchased into the Quicken Loan family of companies and renamed Quicken Loans Arena, In each instance the ownership group and operations were extraordinarily top class and committed to  quality service. My employment experience was exceptional.

Although we did not get discounted tickets, team attendants sat right with the players from any given team. Of course during that time your were on the clock and there to cater to the NBA players, you had lots of fun being court side. All access pass got you any where in the arena as if you were like security. Tons of free food, with one lunch break and several moments to relax in between the needs of players.

-Sales representatives work 8-6, which usually ends up being 7:30-7:30.
-Learned the fundamentals on how to be a successful sales representative.
-Develop friendships with clients and co-workers.
-most difficult task is hitting metrics.
-most enjoyable part of the job is game day and building lasting relationships with clients which helps in retention process.

Top Job Titles	Average Salary
Seasonal associate 8 salaries reported	$15.00 per hour
Summer associate 5 salaries reported	$15.00 per hour
Crew member 3 salaries reported	$15.83 per hour
Account executive 6 salaries reported	$30,000 per year
Director of partnerships 4 salaries reported	$80,000 per year

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