personal trainer

operations manager

general manager

shift manager

member experience associate

Club Fitness

The executive team at this organization was consistently misaligned, making decisions based on emotion rather than strategy, with little regard for operational impact.

Frequent organizational changes were implemented without sufficient planning, creating a reactive and unstable work environment. Leadership support was inconsistent, and employee feedback was often ignored, leaving staff unsure of expectations and accountable for shifting directives. 

Clear roles and decision-making authority were poorly defined, limiting managers’ ability to lead effectively. 

Workplace culture lacked psychological safety, and raising concerns or offering alternative perspectives was discouraged. 

Employees who challenged leadership or provided constructive feedback risked marginalization or termination. In particular, the COO frequently resorted to verbal harassment rather than coaching or supporting employees, threatening their jobs, undermining morale, and demanding excessive work for minimal pay. 

Inappropriate or unprofessional behaviors were not addressed, fostering a culture of avoidance and eroding trust and engagement across the organization.

If you're looking for a long term career I'd take a hard pass, unless you are going to be the 1% (with favoritism) this is not the place to invest your energy in.

Club level is fun and energetic with like-minded managers and employees. When it comes to upper management and corporate? Not so much.  Restructuring at least twice a year, district/area managers have a shelf life of 1-2 years, no matter if they're doing great or poorly,. Club managers constantly leaving monthly due to stress, hours and just never being good enough for higher ups. 

Company is ran by two men who have banking experience, not fitness. They have never worked on a club level before and never will understand club managers, often "listening" to concerns/suggestions but rarely acting on it, if they do, they find a way to take credit and make the idea and execution worse. 

As a manager you are expected to handle staffing even on weekends, expected to go in or handle situations even while you're on PTO because you're "exempt". Salary is decent but you're practically going to be living in the club putting 48-60+ hours a week, thus you will never have work-life balance or even have the time to spend with family/friends/hobbies even if you wanted to. 

During my employment at Club Fitness I worked on average 55-60 hrs per week. If you value a work life balance then this is not the place for you. There is no such thing as leaving your work at work and not bringing it home with you. When you are scheduled off on the weekends after working 55 hrs. that week, you are still expected to stop in the gym and make sure memberships are being sold and constantly check in with employees and management on your gym numbers for the day. If you are working at one of their smaller gyms the management does not really care about getting any equipment fixed or really taking any complaints very seriously. Only the big and more money making gyms are the ones they care about and probably the only ones worth working at. Also the only times that make working that many hours even close to worth it are the months of December, January and February as you have all the people who are trying to do their new years resolution. The commission structure is alright unless you work at a gym that isnt very busy. Then you have to grind hard by cold calling random people or referrals since there are not very many new customers who walk in the door.

•Management leaves/changes all of the time
•Corporate keeps taking away members benefits and not informing them so that the front desk gets bullied by mad people
•I was lied to when I first started that Club Fitness would pay for me to get my personal training certificate and then I found out after I started that they don't do that
•Hired secret shoppers and more people to watch the cameras to make sure we are doing our job but refuses to pay the front desk more (you start out at min wage and you get a .25c raise every 3 months)
•You're not allowed to work more than 30 hours a week because they don't want to spend money on payroll
•They spend more money on flex wipes than they do paying the front desk staff
•Be ready to clean the most unholy bodily fluids
•The employee discounts you get are laughable


All in all super unenjoyable, I was bored every day, the work is unfulfilling, you can't live off of it, corporate sucks and is always implementing new rules/policies, the only thing I enjoyed was getting to stand around for 4 hours straight talking to my coworkers.

If you don't like working somewhere that has a lot of internal issues then I'd suggest passing. I've worked at Club for only 2 years and in that time they made horrible changes such as:

-MAJOR pay cuts for the front desk associate (underpaid position)
-Unprofessional business practices, will quickly make changes that only favor their situations, IE: changing features on memberships so that you must pay them more, then when members are upset you get to deal with it
-Your manager, in Personal Training or at the front, will be moved around extremely frequently. I have had the best and worst managers of my life there. There's no consistency.
-Fire whole departments of people, with no forewarning
-Extremely high turnover, especially for a lot of the management positions 

Ever since the change in ownership, after the owner died, Club has seen a slow degradation in quality. I've worked out at this gym for 10 years and they went from handing you a free towel when you entered to their hand in your pocket when you walk through the door. 

A typical shift for me would be to come clock in and immediately start helping where its needed. We recently moved to a new location so it has been non-stop busy which is good. I tend to the front desk as well as taking potential members to sit down to discuss buying a membership. I will give them a tour of the gym and answer any questions they may have. Once everything has calmed down and it reaches the end of the night I start my closing duties of locking up and counting the resister down and balancing the money for the end of the night. I like my co-workers they all are nice don't have anything bad to say about them we all help each other out real well. I have learned how to really put my people skills to the test by selling memberships. I have really good managers they don't make anything hard and create a relaxed environment to work in. There really is not a hard part of my job its more so just keeping up with how busy it can get at one time and really multitasking. I enjoy seeing new faces and then getting to know the regulars.

*I'm a health and fitness trainer so I come in and take my clients through 30-60 minute training sessions and help them with workouts and nutritional habits!

*I've learned all kinds of things in the health, fitness, and nutrition field!

*Management couldn't be better!  Very friendly and all about customer service!

*Workplace is very motivated and driven by healthy habits and a healthy lifestyle!

*The hardest part of the job is getting clients to realize what a great investment in their health, personal fitness training is!  That in getting healthier and stronger in the gym will benefit their everyday life in just about every way possible!

*The most enjoyable part of the job is working with clients and making the workouts enjoyable and fun for them!

I worked as an instructor for over 10 years, mainly because it was convenient, I could pick up extra hours if needed, and I love my students.  What I've experienced over these years is poor management that negatively affects instructors, and members from avoiding paying payroll taxes, no raises in the entire time I've worked there, to recently firing key fitness veterans. Its disgraceful that new  "junior fitness workers" have taken positions of Professional fitness veterans who have shaped the entire metro area fitness industry over the last 30 years, all in the name of "we all know change is hard it still gives us the chance to make improvements."  Your so called improvements have planted a terrible disease in the body of this company. There are many good companies to work for....run away.

Manage the Clubs day to day operation by upholding Club Fitness’s Code of Ethics and Professionalism through Excellent Customer Service Skills Leading a dedicated team which provides important information to perspective members regarding club facilities, programs, memberships and personal training options to meet the individual’s personal goals and needs.

•	Ensure my Team lives up to our mission of “Proudly serving our community by improving the health and fitness of our citizens, one person at a time.” 
•	Operate and oversee all aspects of  the facility including but not limited to employment, training, management, budget oversight, marketing, sales, team building and motivation, employee relations and excellence in customer service
•	Meet and exceed Club sales goals in area of memberships, referrals, jumpstarts, generated  leads and corporate programs

*Meeting daily expectations- phones calls, sales, inventory counts, auditing the facility, managing employees to ensure they have met your expectation's of what you ask them to do on a daily basis.

*I have learned a lot in the business world. How to manage people to be successful, learned how to interview people, take charge, be a leader, organization and time management skills, conduct monthly meetings; hosted by me. I don't have a degree in business, I can assure I have more knowledge on how to run a business than someone who graduates with a degree in business. 

* Hardest part of the job is really not getting to caught up in all your projects, take it a step at a time. Its very easy too get distracted!

*What I enjoy most- Helping people, meeting new people every day.

Top Job Titles	Average Salary
Personal trainer 23 salaries reported	$36.07 per hour
Operations manager 10 salaries reported	$19.83 per hour
General manager 16 salaries reported	$59,688 per year
Shift manager 16 salaries reported	$16.42 per hour
Member experience associate 25 salaries reported	$18.36 per hour

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