sales associate

retail assistant manager

stylist

assistant manager

retail sales associate

Club Monaco

I have not been at Club Monaco for a year yet, but have been able to objectively see it in front of me.
In April, a lot of our team was furloughed. The remaining team members were given a pay-cut equitable to a 3-day work week (which leadership, to our knowledge, also is experiencing), but given the reduced staff has begun working far more than 40 hours a week. While a pay cut like this may not mean much to a CEO or SVP, someone at my level would feel this more significantly. I can't fathom why a company with so much wealth (and an alarming salary disparity) and so many resources would prioritize the "leaders" over the "doers" especially when it comes to pay.
With that said, before my furlough, I found the company to have an electric energy: the team chemistry was fantastic and the collaboration was not like anything I've seen. I will admit that there is some reticence to challenge things as they have been, regardless of effectiveness of productivity, which has always left me confused. Upward mobility also seems a difficult and strangled process that involved a restructuring and inheritance of responsibilities, but this is never fully expressed in any concrete terms, nor is it addressed during evaluations.

On a typical day, we begin by having a meeting that is supposed to drive the energy before we open the store for customers. During the day, managers check up to see how you're performing. I learned that communication is the most important thing, small things that are failed to be communicated might have a big impact on the experience of your shift or of a customer. The workplace culture at Club Monaco is pretty chill, dress-code is very important. The managers will always be looking at you, if you're out of dress code they will talk to you and you might even feel discouraged if you're out of dress code. So if you work for the company make sure to dress the part, to avoid anyone looking down at you or making a comment you might not like. The most challenging of the job has to be meeting the expectations, sometimes there will be slow days where you might not be able to sale $3000. The most enjoyable part of the job is the coworkers. You're going to work with a diverse group of people that come from all over, some are students, some are parents. Overall, I would recommend this job to a friend, just make sure you're acknowledging that you're signing up for a job where there will be ups and downs.

My typical day at work would consist of arriving 60-30 prior to scheduling to scan the floor for early releases, new releases. re-merchandized items. check what's low in inventory and look for similar options, as well as scan back of house for items suitable for clients needs and/or appointment. One of the many things i've learned with Club Monaco is great social skills. understanding of fabrics (the way they are treated, created and/or maintain) awareness of similarities of fits and styles, how to optimize sales on high volumed days by assisting associates on closing their sales while running a fitting room. Management is amazing. They allowed me to produce new ideas to generate sales and deliver results, as well as giving input on how things should be merchandised. Great coworkers, they grew to be like family. The hardest part of the job is a client determined to find a outfit for an occasion and not being able to provide due to no inventory and/or style. The personal connection is by far the best part of the job but also getting a client to step out of her comfort zone to try something new and different

A day at wrk was a very pleseant one u never no who's gonna walk in ur store during the day. It could be tourist it could be a celebrity,you just really never knew but it is always an interesting field because u get to converse wit some people and get to no some of their cultures languages as well just being nice and making someone smile threw out their day. There are so many things to learn in this field not only do u learn to work at a quick pace but u also learn how to deal with customers on a one on one basis and customer service is always a must with a plus thas when u no they will b back again. My manager was very appreciative and humble and cared a great deal of his associates and the customers. I was very comfortable and I must say it was a great work experience. The hardest part of the job in my experince was if someone was trying to steal and u think they are and u dont want to make it obvious and they could be the nicest customer but they are doing the wrong thing. The most enjoyable part of this job in my experince was just meeting new people everyday and seeing my co workers and dealing with beautiful clothes and people everyday.

The company itself was unrealistic in their under-compensation all around for the work they expected out of each and every employee. That being said, I stepped up and accepted the challenge and ran with that. My time at Club Monaco was definitely one if not the most challenging job i've had. The fact that I was able to watch an amazing team like we ended up with was all the more reason that I stepped up and took the challenges head on and I look back fondly because the team was one of the best i've had the pleasure of working with. 

Corporate culture was a mess of mean girls and boys who judge all below and that only trickled down to the manager during my time. She was unlike anyone I've ever met and I still to this day have not a clue how she got away with the things she did & how we all just felt that was life at the time. The pure fact that the DM was not willing to even look into anything we would divulge shows you culture& don't expect HR nor should you expect ANY overtime for the things they expect you complete in a day. Clock out and take it with you or hang out.

I loved working for Club Monaco/Ralph Lauren... it was actually the first job in years that I managed to stay longer than 6 months at. I was on stock, where the workloads fluctuate, so there's always an element of surprise, which I liked. The managers are superrr cool, not  like the usual snobby retail upper echelon. I was at the Flatiron location [21st&5th], and everyone is helpful and fun.

My only cringe was constantly inquiring about raises and/or a promotion since I had years worth of retail experience and previously held a managerial position at another company, so I was far from "entry level" and knew I deserved more. I guess because I didn't want to look and play the "role" of the company culture, I wasn't worthy. But I wasn't willing to conform to being a corporate robot so I decided to leave and continue building my own business.

Greeting customers who enter the shop. Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Balancing cash registers with receipts. Dealing with customer refunds. Keeping the store tidy and clean, this includes hovering and mopping. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. Receiving and storing the delivery of large amounts of stock Keeping up to date with special promotions and putting up displays

it was a great crew over there, the stock team got along well and worked diligently as a team. we would open the store restock the floor and then start working on any shipment that's left from the day before . 

the hardest part of the job was the fact that the stock team did all the work. we didn't mind but we just felt alienated for the fact that if the store had a bad we were to blame. we were to blame for anything actually and it just wasn't fair because we worked the hardest out of all teams in the company. and coming from companies where the stock team was always praised it was just something hard to get to use to.

the best part of the job was the discount and team there at club Monaco. hr did a great job at putting a really close knit group of people to work together because it was like a real family there

I learned how to keep my moral up regardless of how bad a situation is. I learn how to work in a team and have fun doing it at the same time

The Club Monaco store I work in is a sale consolidation store so I think I have a more laid back work environment than a store in a more high end mall.  That being said, I really like my job.  The people I work with are all very friendly, it's basically like being apart of a family.  The managers are very accommodating and such nice people.  

One thing I have to say is that (in my store specifically) the pay SUCKS.  Stylists are pushed to reach their sales goals by selling expensive clothing, and there are no payoffs for reaching or exceeding sales goals.  Stylists are also pressured to care about metrics like conversion, ADP, and items per transaction, without any incentives. I understand that selling is the top responsibility of stylists, but when you're raking in huge sales, a pat on the back isn't all that motivating.

The clothes are pretty expensive and the discount is good, but it's kind of a catch 22 because if you need the job you probably don't have $70 to spend on a shirt, or $90 to spend on a dress.

Honestly retail in general sucks
But working here was half n half. The higher up managers were chill because they were younger and weren’t as demanding. The floor managers were the worst because they were older and micromanaged like crazy. The higher up managers knew they were irritating but couldn’t do anything because they’ve “been there for so long”.
I wouldn’t get taught anything by the floor managers because they didn’t like me for some reason and never allowed me to work the register or cash handle. Then they would get angry if I was put at the register and mess up…obviously because I wasn’t taught anything.
There isnt room for growth unless you somehow get in with the higher up managers and can get you a position in corporate. 
They overwork you for little pay and have you break your back during holidays/weekends etc. 
Overall, this place isn’t the best.

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