lead driver

packer

mover/driver

warehouse associate

driver

Clutter

I wouldn’t recommend this company to anyone looking for full time work. 
Typical day at work starts with clocking in on a company phone that may not always be updated. So, give yourself time to load the app and let it do its thing. I’ve been written up for having a late clock in due to the application messing up. You’re only allowed so many late clock ins, even if it’s  seconds after clocking it, before your terminated. 

There’s not always gonna be a supervisor on site to help out or answer questions. Emailing doesn’t always work but they’ve gotten better since I’ve started a year ago. You’ll have to do a run around to get answers & sometimes it can take a while.

Keep watch of your bonuses and make sure they don’t miss any.

You’re uniform isn’t going to be anything more than a shirt even tho they say they’re going to provide a full uniform.

You’ve gotta understand that almost everyone hates/dislike their job greatly but deal with because they need the money rn. 

Being a field guy isn’t ideal. You do waaaaay more than your job title asks. You’re put in some real dirty situations that can get you sick. Not every job is clean & sales fails to prep customers. We’ve cancelled on jobs because of that then they’ll call asking us to do the job anyways 

I can’t count how many times I’ve had to cover for sales mess ups & explain tons of hidden fees. I’ve had to leave customers with half their stuff packed & the other half not either from receiving a small truck, having to do 5 jobs in one day or having under quoted jobs. You then gotta tell the customer sorry & move on. Do you realize how stressful that is? Telling a customer sorry, but we can’t finish moving your stuff because we have other jobs even if your final notice is today. Smh. 

 If dispatch asks, dispatch will want you to work faster or “try to wrap it up as quick as possible” to get to the other jobs. You get left picking up pieces more than you need. If you’re not a lead, you’re gonna get paid enough to survive for a few days considering other expenses . If you’re under 21, you’re not going to be a lead until then. Your days are mandatory 8 hours wether you’re part time or full time. If you have school or a second job , tough luck, you’re stuck. There’s rare occasions they’ll let you go. If they do, you’ve gotta Uber yourself back to the Depot & theres no way  theyre paying for it. 

Watch your scheduling very closely. You’ll get constent email updates of your schedule so be aware. They also have a “master schedule” which means THAT if you submit 7days of availability, then that’s what your entire month is going to be, 7days working. You can ask for a recovery day if you’ve had a hard day or if you’re sick but good luck . It’s pretty tough to get that approved during a busy month. It’ll force you to use call outs or PTO if your situation is bad.

Sales really needs work & needs to be put in the field so they know how to schedule the job properly. If you’re a field guy, 6/10 jobs are gonna be picking up the pieces ..

Enroll in medical as soon as you’re hired so you don’t get the ring around later when you ask to enroll in medical. 

All in all, it’s a moving company trying its best to be the best but you’re def gonna be breaking your back if your a field guy. 

They’ll send all these pics and stuff about lunch events or company activities about everyone In the office but field guys won’t ever get that love. Ask about company bonus given to office people. As for field guys, in order to get your bonus, You’ll have to ask a customer to leave a review that may or may not be seen in order to get a bonus of $25 or so. I think $15 for every review plus additional $10 with a pic. Ask how much sales makes off commission for jobs. It’s ridiculous.  

If you think about it, a good review for the company can book them a job ranging from $200-$700. I remember signing someone out for a $2,000 bill. Imagine the commission off that.. & all the field guys get is a measly $25 for a review ? A job like that takes about 8-12 hour plus & is usually a 2day job? Come on now.. 

There’s a lot of cons 
The pros are working with a solid bunch of guys who make the best of the day... if youre a lead then you get paid well...& that’s about it.

On a typical day you'll arrive at the yard at anytime between 6am and 9am to begin your shift. Your day will consist of a series of drop-offs and pick-ups of customer items. During a pick-up, you'll photograph and categorize items and wrap/package them carefully to be transported to our warehouse for storage. On a return, you'll scan the items out and return them to the customer's home, business or storage facility. As you'd expect in the moving and storage industry, summers are hectic and winters are slow. 
The concept that sets Clutter apart from any other moving and storage company is their platform that allows customers to login and request individual items back and also to self-schedule pick-ups. This is a fantastic product for the right customer, which is maybe about 10% of their customer base. The other 90% would be much better off going with a typical moving and storage company because they will be requesting all of their items back at once and have little to no need for Clutter's platform. 
Shortly after you begin working here, you'll be able to identify several key points about the M&P role. 

1) Communication all around is AWFUL. You'll rarely see your supervisor, and often times he won't even be able to explain new policy clearly, nor answer your questions about them. No meetings, nobody operates in sync.

2) Employee satisfaction is extremely low. There are no raises, ever. You're nothing but a warm body to anybody in management. You can excel in your position and strive for perfection but to them, you're just a mover. The only time you'll be recognized for anything is if you make a mistake.  

3) Management will not only not consider feedback, they will barely even listen to it. Expect to hear "I'll take a look into it" and to never hear back. This holds true for feedback on issues from safety to customer concerns to operational bottlenecks and procedural changes that harm the company. It sounds harsh, but the only conclusion I can come to is that they simply don't care about what you have to say. 

4) The sales team purposely misleads customers. Whether it be about estimated job time, storage size or labor costs, this is a normal occurrence. But since you're the only physical people they meet, you'll be responsible to make excuses without being able to flat out say they've been misled.

5) You'll become a class act apologizer. At least twice a week (conservatively) you'll be apologizing to a customer for broken items upon return or for a misleading sales pitch.  

6) Management and supervisors here are never straight forward. Getting a straight answer from them about anything is like pulling teeth. They will lie to you when they need you to get the work done. 

If you enjoy working hard, find satisfaction in doing your best without any recognition and can separate you and your team's work from the company's shortcomings, then you can make it here for awhile. But if you need progression and expect anything other than a mover position with extra steps, you'll be extremely disappointed. The company doesn't care about you and the way you'll be treated here shows this explicitly. 

With a huge turnover rate for employees not only in operations but also in upper management, the red flags pop up repeatedly. This is not a fulfilling environment to work in. If you're here, you try to make the best of it. I've met some really intelligent, dedicated people working here and sadly their attitudes begin to sour after they realize how the poor employee treatment and ineffective management just worsens over time. It really is sad, because it could be SO much better.

Move and Pack Associate (M&P)

Typical days begin early AM. Dispatches are generated that dictate arrival to depot, estimated job start times, team members, etc. Upon arrival at the depot, we use company phones to clock in and review the job inventories. We then depart from the depot to customer locations and proceed with the job order. Usually less than 45 minute in transit to any location.

After arriving at the customer location we find parking then notify the customer and the company that we are onsite and prepared to begin working. We then greet the customer and assess the work location for hazards/obstacles (rare occurrences) and for estimate accuracy. This is, generally, where the process breaks down. Often, customers are misquoted or misled about company procedures; equally frequent are customers that have not reviewed company documentation regarding those policies. Items designated for return may be damaged with no accountability for the damage. Internal estimates regarding job size/duration are frequently wrong. There is little accounting for extenuating circumstances such as number of floors in an apartment complex, proximity to available parking, item carry distances, etc. The internal app/system is slick and shiny but purely algorithmic; this creates inefficiencies in field labor.

Barring any technical or personnel issues, when jobs go well, they go very well. Field personnel are knowledgeable and competent. We work hard and effectively. Customer interactions are mostly positive. Essentially, I like the work, but not who I work for.

Regarding the company and its structure, I can't really say beyond the people with whom I work directly. We are essentially detached from the company with no direct (in-person) manager. Company policies/practices change often and are implemented via email with no training or in-depth explanation. Management is opaque to field personnel beyond basic direction and assignments.

Compensation is tiered between M&P Associate (13.50) and M&P Lead (18.50). There are no incremental raises nor are there performance reviews. I doubt anyone in HQ would be able put my name to my face. I'm not sure if the field managers (based in San Diego) could either. There is no opportunity to advance. There is no one to recommend me for advancement. I was stripped of a raise (+$3.00) in October because the company decided to narrow M&P workers to one of two categories. I have worked weeks back-to-back of 40+ hours but have not been elevated to full-time status for the purpose of benefits/healthcare. The work is seasonal (not the companies fault).

The hardest part of the job is apologizing to the customers on behalf of the company.  M&P's are the only members of the company that interact with customers in-person. When things go wrong we are the first to know and the first to act; as such, we are forced to fulfill multiple roles beyond those of just M&P. We serve as customer service representatives, we discuss policies omitted by sales reps, we schedule additional work and coordinate with other teams for resupply and team allocation. But to the company, we serve in our designated roles.

The best part of the job: the people with whom I work everyday. They are honest, hard working, amicable. We have (individually and collectively) developed best practices and procedures for the work that we do. We are efficient insofar as the job and environment allow. We do our best to represent ourselves and the company in the best light possible.

Typical day at work: 
Arrive around 6 AM, leave the depot around 6:30 or 7:00 PM, spend an hour or two on the road, work for any number of hours loading and/or unloading furniture, appliances, boxes, containers, etc. at residential and commercial locations, spend an hour or two on the road, arrive at the depot and sign out, then go home.

What I have learned thus far: 
Every coworker has a different way of packaging and wrapping items and furniture. 
Drink one bottle of water for every two and a half hours of outdoor work.
Steel-toed boots, in fact, do not protect the heels.
Do not let anyone see that you're tired, if you can help it. 

Management: 
Aside from the occasional visit from Iron Mountain employees, there are only two managers/ supervisors at the depot. One to manage teams on the road, and one in the warehouse.

Workplace culture: 
New employees tend to be accepted fairly easily; however, several of them don't stay for more than a few weeks. Those who stay beyond that point sometimes learn to mix and bond with their coworkers, with reverse-ageism and a bit of racism between coworkers occasionally showing through.

The hardest part of the job: 
The toughest aspect I’ve found is maneuvering and packing bulky furniture through narrow, stair-access-only spaces in hot conditions when customers leave their heaters on, though that scenario only happens a few times over several months.

The most enjoyable part of the job: 
The most enjoyable part of being a mover and packing assistant is the opportunity to interact with a wide range of customers, each with unique backgrounds and circumstances. Many customers express genuine gratitude and emotion during stressful or long moves, and it is usually rewarding to provide support and reassurance as they navigate significant life transitions. Whether it’s helping families settle into new homes or assisting small business owners with filling their future workplaces, these interactions bring a sense of purpose and show we’re not just working for the money alone.

What makes you a good fit for this company?:
To be a good mover and packer, and an occasional driver, for Clutter, you must be comfortable carrying at least seventy pounds of furniture, appliances, boxes, and containers of varying sizes, up and down narrow staircases, as most urban locations lack a functional elevator large enough for more than two people at a time. Good cardiovascular ability and endurance are a must. 

Caution: 
Do not push yourself more than you can safely do, just to fit in with your coworkers and the company's needs. It will result in someone getting hurt, physically or mentally. The same can be said about laziness.

Worked here for a summer. The main guys I worked with were all great, my area manager was very easy to get along with and went to bat for our team when we needed him to, even if it wasn't what the people above him wanted. I've got nothing but good things to say about the ground team.

Moving jobs are hard work, that's expected, no complaints there. I found the work itself pretty enjoyable.

However, work was extremely inconsistent. Sometimes it was too much, usually it was too little, and there was no stability. Start times change, end times change. It's hard to plan your life around a job that changes hours on the daily basis. I worked 15 hours shifts, I worked 2 hour shifts. Overall I wasn't making enough money.

During my time here the company kept adding rules that did nobody on the ground any favors. Oversight that felt invasive and counterproductive, demands that didn't really make any sense. Small things that added up.

My main issue with the company is how it handles jobs and customers. The people that set up the jobs give the customers some lowball number to get them on the hook, then we have to go out there and explain that no, this job will not take a few hours, it will take all day, and no, we can't do it with 2 people, this is at least a 4 person job. We charge per worker, obviously. Customer asks for 2 people, we send 4 without actually telling them before we show up. Angry customers all the time, told one thing on the phone, and another thing by us. We, the people that actually have to do the work and interact with the customers in-person are always the bearers of bad news. "BUT THE PERSON ON THE PHONE SAID..." Yeah, sorry, the person on the phone didn't know what they were talking about.

On top of wildly inaccurate price estimates, the "support" team also builds your schedule for the day and sets time estimates for each job. These estimates are hilariously wrong. Every time. This results in us not being able to finish some jobs or flat out not making it out to others because one job may take twice as long as the estimate, if not longer. Then they call you saying "we estimate you should be done with that job by now." 

Overall I think the company has a lot of potential and there are definitely some great people working here, but they're still having growing pains and it was often frustrating.

If you want a job where you won’t move up, then this company is for you. Was hired several years ago, promising advancement, but when questions of advancement came up, we were always given the runaround. It led to a huge exodus of workers. They don’t have the answers to how you move up in the company, but they definitely have the answer on how to keep you in the same spot. Because of that, it feels stagnant.

Change is always happening, which isn’t bad. However, management likes to use “We’re a start-up company” as the reason why policy changes are always so rapid.

Also, when it comes to voicing your opinion, don’t. Management will either say you don’t understand business (if criticizing), or that they’ll take a look into it (if giving an idea), and you’ll never hear from them again. When new changes happen to the company, you’ll hear about it on the day of, without any warning, and any objections will be met with a huge “if you have a better idea, then let’s hear it.” It’s best to keep your nose to the dirt at this job.

On the point of management, they lead through fear. Any little thing you do could get you written up or fired. They have a crazy attendance policy, and if you are late...let’s just say don’t be late. They have a “team” mentality, rather than a “family” mentality. Results are everything in this company, and they will push you to your limit to get them out of you. Because of that, work/life balance isn’t balanced. Turnover rate isn’t the best.

If there is a pro, they are starting to take the side of the movers now, rather than bending over backwards for the customer. They are in a good position to take the storage industry by storm, but the fact they rarely (and I mean rarely) promote anybody from within is a huge red flag. If you’re product, and you don’t mind the cons, then you’ve got solid job security.

When this place is good, it’s great. When it’s bad, it’s worse. Helping customers is still a great thing, and many customers are thankful for the movers, but absolutely despise talking to sales and customer service. But the customers are mainly what makes me come back.

The only thing good about this job is the starting salary of $20/per hr.
They lied at the interview stating work hours will be from 8pm-2am. During spring and summer Every work day was no short of 11 hours. Most employees had to quit there day job just to accommodate the heavy schedule. They bring in loads of staff members to drive from LA to Fontana (1hr), work in a warehouse with no fans for hours, then try to drive back from Fontana to LA (2hrs with traffic). Alot of employees confirmed being in or just missed accidents just from the drive back to LA and the drive home. Nobody trains you when you first arrive, instead you have to sit around and ask other employees if its anything you can help with until you fully grasp the concept. At the end of summer as the workload starts to settle down, that's when Firing season starts. They cut your hours from 5 days to 3 days, 12 hour shifts to 6 hours. Or just flat out tell you less than an hour before your shift starts "they do not need you to come in today." Multiple people started losing their only job for random reasons (ie stealing company time, too many points compared to another employee, pulling over clocking out for 2nd lunch (after the 10th hour) and taking a nap on the drive back. And multiple other reasons that made them want to use the word TERMINATION loosely). The confirmed reason behind the Firings is to drop multiple employees from LA that are paid $20/phr and hire Fontana workers at $14/phr. If you absolutely need the money do as you please. But if you are looking for a job that's long term, with benefits, and the ability to grow, this is not the job for you. Absolutely terrible employer and how they handled things.

They hire you, make you sign a form that gives them permission to fire you at any time without a given reason. They train you for 2 1/2 - 3 days then make you get on the phones to sell. They compliment you, are super fake to your face and act really nice. They turn around and audit every single call and nit pick everything almost as if they’re looking for something to find wrong to write on your “feedback sheet.” Major micro managing. They use scare tactics saying that they’ll let you go if you don’t meet their high requirements even if you’re brand spanking new within the first 2 weeks. They basically expect you to be perfect coming out of your “3” day training!!! If you make a few mistakes (as all new people do and is expected,) they will fire you without any warnings. They can care less about the employees and they set their employees up for failure. Instead of developing them, they make them feel small for making a minor mistake or not having enough sales. Their turnover rate is HUGE. They also play favoritism, if they don’t personally like you and you’re doing well on your numvers, they will constantly be on your case to fire you. The “vets” aka the people that have been there the longest in sales including the managers/ trainers have been there for only a FEW MONTHS. That should tell you something! The absolute worst job any one can ever encounter!!!!! Poor management as well. Super unprofessional and belittle you. Don’t waste your time here, don’t lose out on other stable job opportunities.

Be on time ( meaning EARLY ) they do not tolerate tardiness. Don’t trust management they will listen and take notes of things to change and will not implement it- it may come back to haunt you. They have a point based system 3 and you are fired. You can get a point for a wrong objection ( ex wrong number when it should be pricing objective etc ). If a customer has a hard time with their move- they will listen to your call and blame you for any error ( point ). The “people” team will want you to communicate with them about any issues- they will hold it against you not to be trusted. Free food everyday and good benefits. The people you work with ( sales crew, care crew etc ) will be friends for life- misery breeds company- we bond over the impossible perfection quest the company strives for while firing, mistreating and disregarding their employees over and over again- while saying they will get better.

1. I meet my team at the truck yard and wait for instructions before driving to the main warehouse in Tracy California. Once at Tracy warehouse, we unload the trucks while instructing the warehouse associates on what we need them to do (bring pallets, separate customer items, wrap pallets, etc.). After the items are loaded I inventory all items and annotate any problems that may or may not have occurred (missing items, items with no barcode, broken items, etc.). After the pallets are wiped and ready for put-up, I pull any outbound items for for customer returns and load the truck using the same inventory process, and load the truck with materials for the next day.

2. I learned to quickly solve any issues to prevent creating a work stoppage and to lead my team using clear communication to prevent mistakes and enhance job accountability.

3. Management is a bit new to being management so there's lots for them to learn as far as management goes.

4. Great workplace culture until management goes overboard with rules that make no sense.

5. Hardest part of the job is being stuck in the warehouse for lunch.

6. Being able to help/train others and give and receive constructive criticism is a big plus. The work environment is just great.

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