barista

shift manager

shift leader

store manager

marketing associate

CoCo Fresh Tea & Juice

Compensation Benefits: You are paid based on your state's minimum wage. If you have no work experience or are a high school student, this makes sense, as you won't need a job to foot your bill. If you commit your full availability and have bills to pay, then look elsewhere.   

Management: Several management tiers exist between store managers and corporate management. Store managers were understanding to the employees since they understood that everyone was paid with the bare minimum. Corporate management can be a hassle to deal with. Thanks to the corporate management, our to-do list is ever-expanding with no incentives. They will motivate you to work harder to get a sales bonus, but in reality, they will try to reduce/take away your bonus by all means possible. 

Job/Life Balance: Again, it depends. If you are a regular Part-Time Employee, you aren't required to commit much of your time (That also means they may terminate the employment anytime as they are trying to cut back labor hours). A nightmare for a full-time or store manager. You rotate your life around the store, and you will be working all day during Christmas, New York's Day, etc. Don't expect a day off during the holiday. 

Job Security / Advancement: The top tier is a store manager. That's it. There's no security whatsoever, as explained in the previous point; they are cutting back labor hours right now. Essentially, all employees are disposable and can be terminated if the store is not making enough sales. What's enough is entirely up to the corporate management. Again, they have no problem ending employment if it goes in their favor. Loyalty does not help you in this company. They have no regard for employee's well-being. 

Job Culture: As a continuation of advancement, yes, this is an Asian company. Yet they have no respect for loyalty. Seniority is a joke in this company. Even if you are achieving whatever the benchmark set by the corporation, you don't get a raise. Even with a raise, it doesn't correspond well with today's inflationary environment. Working outside of the clock is a norm in this company, and they will justify the treatment by highlighting the ridiculous incentive you are given. 

Overall, you can work here as a Part-Time employee, coworkers are chill, and local management understands the unrealistic approach of the corporation, so that's a relief. 
Don't work here as a Full-Time Employee, as the expectations list is growing, and you will have to sacrifice your free time for the company, all for the minimal incentive. 

You either have an opening or closing shift, or both, but no in-between. You learn about making drinks ans toppings; sometimes you even learn about you customers. Management isn't that great, lack of communication ans between coworkers as well. You work with pretty young people. There is inconsistent work hours, you don't alway get the same days or hours of work. Schedules are given weekly and you alway have to remind and save proof of calling days off when talking to your manager about days off or emergencies.
Management might change often and when it does you're being relied on for handling the store once you become the 'senior' worker. As for trainees, once you become part of the team, you're alao expected to teach and help the trainees, even as soon as you start. Manager also handles your pay and you might need to keep your own record of your working hours  and schedules  to fight for when you get your pay, because they tend to also steal your hours/accidently give your hours to someone else. Solo shifts for 7+ hours gives you a bonus. You also need to work a certain amount of hrs for a certain amount of weeks in order to change you pay from part-time to full-time (if you are going for full time). Opportunities to get a pay upgrade is only if they need someone to step up and you only get the pay raise a a certain time after you have your new role.

I would like to say it was nice working at coco but it was honestly not. Although I enjoyed working with the people at the company, the overall experience with the company was horrible. They don’t tell you anything. They don’t inform you properly of anything that goes on. From new drinks to events, you always have to hear it from someone else. We do have a official group chat with the bosses and yet we get no information because it’s posted in the chat with only “managers” and then expect us to know. There’s no overtime hours so it’s best you come in on time and leave on the dot. They don’t pay you for any over time. Especially if you open you better hope you finish everything when it’s time to open. Unless you are willingly to come in earlier than the time you are scheduled, it can be a struggle when the closing shift “couldn’t” do anything cause they were busy. More communication would help but there is none. The medical insurance sucks because there is none. There is not much room for growth either. You think you applied for a store manager job but in actuality you are just another worker.  Not to mention how racist they are to workers. Working at coco was just horrible and very toxic. The bosses are very fake too. They pretend to be nice to you but they are actually talking behind your back. They ask you stupid questions and accuse of you things. Also, don’t  drink coco drinks either cause they are diabetic and overly sweet. And how sanitary is everything there? You enjoy having to kill cockroaches every morning; it’s great 👍 it’s a job that I don’t recommend and a drink place I don’t recommend. There’s so many dirty secrets in behind making the drinks. It’s horrible.

I want to acknowledge that working at Coco is a cozy job if your manager is onboard. The regional manager and headquarters can be a hassle to deal with, but your mileage varies depending on your store manager. 
That said, Coco does have a tendency of trapping workers there because the work culture is cozy (if your store is not making huge sales). You are surrounded by HS students and college dropouts. You get assimilated easily and you won't want to leave, despite the unsustainable pay scale they are using. 
Word of advice, this is only a transitional job. You should never, ever, stay here for more than a year unless this job supplements your income from another source. There are no real benefits to this job. You drink sugary drinks that contribute to diabetes for free. Maybe there's paid sick leave as mandated by the government. Beyond that, the only perks are your coworkers, which again, can be hit or miss. My general feeling is that despite having super cooperative coworkers, they have a tendency of trapping you there because everyone hates change and favors stability, you will quickly shift towards the mentality if you stay there too long. So please do yourself a favor, treat this as a transition if you need a job quickly, take the time to learn whatever you could, and move on. Coco does not deserve the respect or loyalty of any of their employees. If you are efficient, hard worker, you deserve more than what Coco is offering. 

During my time working here, I did enjoy it for the most part. My coworkers were always a joy to work with, creating a fun and positive environment. You are also allowed to drink the bubble tea as much as you want while on shift. It is laidback although constantly working long hours was taxing and it does get overwhelming during the fall and winter semesters. As for the pay, it is what you would expect in the general area. Not that it was a lot of money but it wasn’t anything out of the ordinary compared to other shops. 

However, there were some areas that I believe need improvement. Communication is one problem that always came up. Also when it comes to holidays or transitions between school and vacation, there were moments when an assumption was made about availability without any prior communication. The management does also pick favorites among their employees, which was disappointing to see. As for feedback, oftentimes it felt like we were not heard or it would take the management a long time to finally take action on what was said. Finally, because this location is unfortunately understaffed, this resulted in some overworked employees who were not compensated for their extra efforts. 

i enjoy making drinks, drinking boba, and my location is busy but manageable. that's pretty much it for pros. minumum wage pay for having to do an incredible amount of work. boba is not actually free even for employees. management check cameras and often make random visits to scrutinize everything and try to fire someone to make a statement.  they make changes to drink recipes or work expectations without informing part timers beforehand. you get assigned cleaning and sanitizing tasks without any instructions and are given long tests with threats to cut hours if you don't do them. most shifts are 6 hours to avoid giving breaks. randomly given 11 -12 hours shifts with only 30 minute break without prior notice. good for your first job but sucks the life out of you. glad i left!

As said in the summary, company representatives sometimes come from every few months to once a year. Not only do they point out little details but a lot of the time, they stand in the kitchen which is already small to begin with and prevents me from doing my job. In my first three months here, I've seen 3-5 people leave / quit from disrespect from higher management. From what I have seen, some of the managers are not qualified, disrespect employees and are passive aggressive. You only get 30 minutes of unpaid lunch and some shifts can extend 10-12 hours if they can't find people to work that day. In the store that I worked at, you either open, close or are assigned to midshift on the weekends. Rules have gotten stricter here and while they raise the prices of their drinks, employees are compensated at a minimum wage.

Working at Coco was an easy job, however, management has a massive communication problem and treats their employees unfairly. I witnessed special treatment to certain workers who do not do their job well all because they’ve worked there longer or they’re a “yes-man” even if what the managers are telling them to do is wrong. The owner doesn’t want other managers to be actual bosses, he wants people who will have that title and just play along with whatever he says. Any attempts to try and suggest improvements is met with pettiness or no responses at all.  I do not recommend working here if you are looking for a higher position. 

I am a barista with almost 7 yrs of experience, and the amount or harassment and unfair treatment I have experienced in this job is not worth anything. This company doesn’t appreciate anything you do for them and will justify their poor treatment of you. Management has favorites and are very unprofessional. If you are looking for a part time job, just look somewhere else. The customers you have to deal with also have no respect for you and management doesn’t care. No room for growth within the company either because even if you are more than qualified, they give promotions to people they only like who aren’t even qualified. 

It's your basic barista job, complete with interchangeable cash register duties, ingredient preparation, inventory management, cleaning duties, and store openings and/or closings. Training was done in about a week, which teaches you at least most of what you should learn regarding recipes, duties, and time management. Good if you're able to keep up with the usual fast-paced service role, and you will need to be skilled and speedy. Good if you have some camaraderie with coworkers. Keep alert for any bonus duties, or if you are asked to go to different store locations across the city - it's part of the job.

Top Job Titles	Average Salary
Barista 18 salaries reported	$16.99 per hour
Shift manager 2 salaries reported	$19.75 per hour
Shift leader 9 salaries reported	$17.94 per hour
Store manager 9 salaries reported	$21.89 per hour
Marketing associate 3 salaries reported	$45,000 per year

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