customer service representative

customer support representative

collection representative

customer service collections representative

Coast Professional, Inc.

Coast professional inc offers great benefits and opportunities for those who a fit to handle the environment. Although my time there left me with a bad taste for the location I held my position, I want this review to be informative to those whom wish to apply for a position at Coast Professional Inc.

Pro's and commentary:
*Great pay *Flexible scheduling *Commission's *Opportunities to move up 
The pay is excellent with opportunity to bring home anywhere from $40,000 to $60,0000 a year. Furthermore, if you an outstanding employee, there are many opportunities to move up in the company

Cons and commentary:
*Bad management *Strict rules and regulations *Demanding *Cannot have any paper copies of your signed agreements with the company which includes written warnings, policies, and scheduling.

Now the part I've been anticipating to share, my experience at Coast Professional. This is a job for self starters, although the training was extensive there's very little support once you start taking calls. When asking questions or getting feedback on your progress, you can expect brief answers with little coaching on how to make the required improvements. The environment is fastpaced, loud, and chaotic. Although I enjoyed the job itself, I felt uncomfortable during my time at Coast Professional Inc, I often heard management talking about certain employees badly. Furthermore management had a very unwelcoming and belittling attitude towards the new hires that struggled. 

Overall if your someone who is very clean cut with self starter skills and a very outgoing personality, this may be the job for you. However, if your quiet, conservative, akward, or nervesouly anxious person this is not the environment for you because you will not get the help you need to excel.

I’ve been with Coast for almost 14 years and have worked in the industry for more than 23, and I can sincerely say Coast has been the most rewarding place I’ve ever worked. During my time here, I’ve had the opportunity to grow my career in ways I never expected — starting as a consumer care representative and advancing through roles including Manager, Administrative Manager, Senior Manager of Operations Support, and now Director of Operations.

What truly sets Coast apart is the leadership team. They genuinely care about their staff, support professional growth, and prioritize a positive work environment. I’ve always felt supported, valued, and encouraged to keep developing my skills. The company fosters a strong culture of teamwork and open communication, and leaders regularly engage with employees to support both their work and career goals.

Work–life balance is also a real priority here. Expectations are clear, the workload is manageable, and leadership is flexible and understanding when life happens. Coast is a place where hard work is recognized, dedication is appreciated, and employees are given the opportunity to thrive.

If you’re looking for a company where you can build a long-term career, grow professionally, and work with people who genuinely care, Coast is an excellent place to be.

I was hired on with Coast five years ago, and I am so glad I got the opportunity. Coast is growing rapidly, with unlimited opportunities for growth and advancement. The office culture is amazing, there are several ongoing training opportunities and all the resources needed to succeed are provided to you.  
I started at Coast Professional Inc. as a Consumer Care representative. As a Consumer Care Representative I had ongoing training by a good group of management to help me learn and succeed every step of the way. In this position you have a competitive bonus plan and great benefits like flex scheduling, PTO, 401k, health insurance, no weekends, and paid holidays off all in all a very rewarding position. 
Once I was promoted to a Consumer Care Manager, the benefits and experience both grew from there. As a manager, I oversee a team to help them learn, grow and be successful with Coast. The leaders of Coast are very positive, provide tools for success and have created a great work environment. Managers are rewarded for all their hard work with a competitive bonus plan, additional PTO and special functions including but not limited to team building events like going bowling, company picnics, and group lunches. 
This has been the most rewarding company that I have worked for, where your hard work and dedication never go unnoticed. I love the money, I love the position, I love the people I get to work with, and I love learning and growing with the company. I would highly recommend Coast to anyone seeking a rewarding career.

Beginning my job at coast i was excited for the opportunity and heard so much positive feedback from both old and current employees, and it delivered just as i was told. Great pay for what we do, great bonuses, free food for whatever and for holidays we got free hams and turkey(full sized ham and turkeys). However, with the advancement of a certain supervisor to the roll of director over my department everything crumbled away. As a testament to his reign employees left almost immediately after his promotion. Somehow he turned a great thing to absolute garbage. He stressed the managers out by being way too overbearing and calling people out on their faults from across the room and in front of everyone. Doing so made the managers angry and we all know it trickles downstream. Oh, and lets not skip over the fact that he will give any petite woman his "special treatment" with talks of "moving up." To cap this off, if not for this unnamed individual many people would still look at Coast Professional as a place to make a career but instead see it as a place that gives you all of those great benefits just so you won't give it a terrible review. Don't let this rant turn you away from the company. To be frank, I'll still recommend it to almost anyone but only if they can do something with the man managing the managers.

Working at Coast  for the past 1.5 years has been fantastic. Right from the start, I've felt valued and heard. Coast truly supports personal growth and professional development. There's great access to leadership, and they're genuinely interested in your ideas and career goals.

The company's commitment to diversity is impressive, especially seeing women in leadership roles. They offer mentoring and clear paths for advancement based on merit. They also understand the importance of work-life balance, always accommodating personal needs and goals with scheduling.

The benefits are top-notch, with excellent healthcare, dental, and life insurance coverage. Plus, after your first year, the amount of paid time off is really generous.

Coast's culture is welcoming and inclusive, celebrating diversity and making everyone feel appreciated. They make work fun with events like donut and pizza days, and they even give out hams and turkeys for the holidays, which is a nice touch. I also love how Coast gives back to the community. Employees get to vote on local charities to support, which shows their commitment to making a positive impact beyond the office.

In my time here, I've found that Coast is not just a job but a supportive environment where you can thrive personally and professionally. 

What is the best part of working at the company?
The best part of working at Coast Professional, Inc. is the exceptional company culture that prioritizes employee growth and work-life balance. Management empowers staff, making it a highly supportive and rewarding place to build a long-term career.

What is the most stressful part about working at the company?
Working at Coast Professional, Inc. can be highly demanding due to the intense nature of debt collection. The most stressful part of this job is some of the calls you can be on.  It is debt collection so it is expected. Although it can be stressful, it does help strengthen your communication skills, and learn to slow down and just listen. 

What is the work environment and culture like at the company?
Coast Professional, Inc. fosters a supportive, team-oriented work culture. I have made many friends here that are friends outside of work as well. Everyone shares the same goals here, and that is to succeed and be better people than we were the day before. 

What is a typical day like for you at the company?
For me a typical day is getting here at 8, checking emails and chats, and then logging into our systems. Once in our systems I will make outbound calls and also take inbound calls. We work hard to contact people to resolve their debts in a manageable way for them.

The management was awesome.  Since we were work at home employees (for the time being) it was challenging in the beginning.  Since most of my career life I have been self employed I feel like the most important thing I learned was how to be an effective team player.  My team was my family.  A typical day was pulling Positive cases from the queue until they were all worked and then moving to the Contact queue.  Educating both the Positive case and the Contact in Covid 19, the guidelines, and providing support for the duration of their isolation/quarantine.  The work load could be VERY heavy however the work in general was rewarding. My two complaints about the contract were:  1) when we had power outages due to bad weather, i.e. hurricanes, our down time, often 4-5 days came out of our PTO not leaving any time for R&R which was really needed to prevent burnout and 2) Contact Tracers never got 2 days in a row off unless they used their PTO. CT's work from 8 am to 8 pm 6 days a week and 6 hours on Sunday, 365 days a year, with only Thanksgiving and Christmas Days off (not paid).  But that was my only complaint and I feel that was based on the Louisiana Department of Health contract.

For the past 4+ yrs, I have been just a number. There is no empathy or humanity that come from the direct managers and supervisors. We are expected to meet goals currently (2020 -2021) that we have no control over, so it doesn't matter how consistent or hard working you are. If you want to be valued and assessed by your hard work, rather than sucking up, then this is not the place for you. They haven't bothered to find out why they have such a high turnover rate cause they simply do not care... or it's covered up by the floor managers and directors. I and several of my coworkers, present and past, do not trust our HR dept. With good reason. I asked my HR a question this week but hadn't officially put in any requests that needed action, and by lunch I was in my boss's office being confronted about it which was not necessary cause I ended up not needing to request anything at all. This place has its ups and downs. I honestly don't think the higher ups are aware of the energy or problems on the floor and if they are then shame on them. If you can work like a robot and put a fake smile on then this is for you. If you have opinions, suggestions, or a family-oriented lifestyle then this is not for you. 

Management does not treat you good. Following orders from the president and vice president to be mean to collectors. Advice managers they are not there to make friends and that collectors should be scared of management. 

Job its self is good. It is nice to have a challenge and get paid based on your performance, but if you make to,much money they will find away to take your bonus check.


Bennifits are not good

H/r dept. Are very rude and not easy to talk to or go to about problems at the workplace. 

Management prances around thinking they are better than everyone just looking for something to publicly embarrass or harass collectors that stand up to them, trying to push them out the door.

If you speak up there is a target on your back. 

Want you to clock in up to 5 minutes early but expect you to be at work no matter if sick, have a sick child or death in the family. 

Not able to take the handbook home, but will get yelled at if you take the time while on the clock to look at it. And your not aloud on the floor unless you are clocked in.

Training is horrible. You basically have to do something wrong in order to learn the right way.. And even then you are getting yelled at. Managers act like they do not have time to help you understand process. 


Overall worst experience with a company.

A typical day at work would include making cold calls to borrowers of the department of education. trying to settle their debt by a means that is comfortable for the borrower. I learned how to skiptrace borrowers and be able to come up with reasonable solutions to debts.  Management is the core of why this company fails to succeed in providing a friendly environment for workers and future workers. the companies turn over rate is probably the highest that i have ever heard of. Managers are always hounding you to do things differently or to collect money because if you dont they don't get their bonus checks every month. you dont get to knowyour co workers very much due to the fact that there is no talking while working. the hardest part of the job is trying to get borrowers to answer their phones. probably 5% of the time someone will answer the phone so other than that you sit their for 8 hours making cold calls with managers hounding you for something you have no power over. If their was an enjoyable part of the job i would post it but knowing the company well and how it works they make your experience surely one to remember!

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$34.50 per hour
Customer support representative 1 salary reported	$17.48 per hour
Collection representative 3 salaries reported	$17.48 per hour
Customer service collections representative 2 salaries reported	$17.20 per hour

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