x-ray technician

physical therapist assistant

surgery scheduler

front desk agent

clinical assistant

Coastal Orthopedics

Working as a scheduler takes a toll on you after a few months. You're on the phone constantly for 8 hours with patients, caregivers, and doctor's offices. You have a lot of support from doctors, nurses, and managers but it's still a task. I felt as though some tasks shouldn't have been a part of scheduling (ie sending out external referrals and contacting patients regarding said referral) and also scheduling PT appointments when there is a separate PT department that has employees that are supposed to schedule the patients. We were able to meet frequently with the doctors to make sure that we were scheduling patients correctly. We were also able to shadow the doctors to see what happens when the patients came in for appointments. Some of the patients were rude, but you encounter that everywhere in healthcare. The hardest part of the job is rescheduling patients when the doctor changes their schedule because lots of patients have had the appointments for months and we often had to reschedule due to one reason or another. Overall it is a good place to work.

This place is awful. Upper management is not capable of handling the practice are no other words for it. Work stress is extremely high. We're expected to get unlimited amount of stuff done with no overtime deal with staff shortage, And managers are nowhere to be found. Upper management is worried about anything but patient care. The doctors are great and supportive of their teams however the either refuse to or choose not to see that their management is failing to provide patient care to their patients insurance department medical records everywhere is dropping the ball as well. It's extremely discouraging. You can work your tail off and still not deserve more than even a $.30-$.50 raise. There's also no growth and you're learning curve will stay flat. Never seen the CEO of the company either!!!!

Coastal is a fast paced busy clinic with patients scheduled every 30 mins leaving little time for documentation. The culture at coastal is to get as many patients in the door as possible and to bill to max while sacrificing quality care. This creates a toxic  work environment and high burn out rate. Over the course of my two years at coastal I watched over 10 therapist leave the company due to these issues. Upper management spends no time in the clinic and  just does not care about the chronic issues that have plagued the PT department. As a clinician with over 8 years of experience in the outpatient setting, I would strongly recommend avoiding coastal orthopedics. 

The doctors rush patients through there.  They ask the MA s to skip or go quickly through important and vital pieces of information to get through each patient so they can get on to the next one.   You are asked to write the entire doctors notes for the patients.  Shouldn't that be the doctors job?  They just want to get through 30-40 patients a day.  They do not care about their patients.  The doctors even make fun of the patients behind their backs before they go in the room to see them.  It's horrible.  It's all about money.  When they give injections in people's backs sometimes the patients can't even walk when they leave.  The injections don't even work on 90% of the patients.   But the doctors get big bucks for doing them.  It's a bad company and ethics are not valued there.

My typical day at work required excellent time management and organizational skills. I spent time developing cash based services and contracts. I managed 33 staff members. I saw patients 25+ hours a week. I did payroll. I ran staff meetings and attended upper management meetings. I worked closely with IT to ensure compliancy in documentation and billing services. I pride myself on excellent customer service and a keen knowledge of physical therapy and all that entails. The hardest part of the job was not getting feedback on timely contracts and working with a supervisor where communication was lacking. My most enjoyable was managing staff with a positive and productive manner.

Did not have a good work culture or job security. There was very little support for employees. Very much the mindset of a private practice all about making money. Business was the priority rather than supporting the staff and bridging the gap between MAs, surgical schedulers, and providers. They have a pyramid structure for leadership from the top down and it is very illogical because a lot of non clinical people oversee the medical providers. 

This place is ridiculous, the amount of work not mentioned at the start is straight up lies. Pay is bad. I was there for two weeks and I got sick and had to be out for a few days with bronchitis, you want to know what they did?? Fired me! I guess they want people to come in sick to a doctors office that’s deals with mostly older people. No respect. All the receptionist hate the job. So if you’re going to be sick expect to be fired!!

This place is full of drama , management is a joke. HR is there for management only. Long days , you might get a lunch . The doctors will not tell you what you did wrong and will hide behind the management. Don’t work here. No one will have your back and people love to snitch on you for everything. Total unprofessional place. Not with it . Don’t do it . They have to replace over 1/2 of there staff every year because most leave.

Managers are always looking for ways to improve processes, to make work flow more efficient. The doctors really care about their patients and their employees. It’s a fast paced environment but patients are so happy when they come back after their surgeries and are pain free. Feels like you are making a difference. Benefits are also really good. 

They will work you to the bone. Your schedule will change at times the day before and they will expect you to be okay with it. No room for growth. The pay is extremely low. Poor management. Very high turnover rate. Patients can be abusive. I saw a patient throw a clipboard at a coworker and the company did nothing about it. 

Top Job Titles	Average Salary
X-ray technician 11 salaries reported	$27.95 per hour
Physical therapist assistant 9 salaries reported	$29.44 per hour
Surgery scheduler 6 salaries reported	$21.00 per hour
Front desk agent 5 salaries reported	$17.40 per hour
Clinical assistant 4 salaries reported	$17.11 per hour

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