field technician

transport driver

customer service representative

business services representative

accountant

Coinstar

Worked for this organization for 10 years as a Technician on their kiosks. You will find that , even though you are told one thing, more often than not the truth or reality of the communication path with upper management is poor at best. You must be able to work remotely, independently and efficiently with little to no daily direct supervision.  I excelled at this job for 10 years and had zero opportunity for advancement beyond the position that I was hired for. Compensation for this position was well below the compensation that a less demanding company would pay their Technicians to perform similar duties. Ultimately due to the lack of fair compensation, the reality that nothing I could ever do on this job would ever lead to a promotion and the continuous increases of additional responsibilities, duties and labor without ever getting more than a 3% 'cost of living' wage increase. I finally decided that if I was ever going to expand my Technician career and move up in a company it would have to be with a company that could compensate me fairly and offer advancement opportunities for my career. Those qualities just were not going to come with Coinstar so I left to take a position with a large corporation that offered me a starting wage that exceeded Coinstar by over $4- an hour, required much less travel , shared my vision of what true teamwork looked like in the workplace, provided unlimited growth potential up the corporate ladder if I desired and recognized my strong work ethic and attention to detail. Within 3 months from hire, I was promoted to a Supervisory Management position and I feel like I am appreciated again.

What is the best part of working at the company?
Your an independent worker, and no one is on your back, the freedom of working independently and being trusted to operate alone is awesome 

What is the most stressful part about working at the company?
They don’t have a comprehensive Health care plan, and the pay period is every 2 weeks 

What is the work environment and culture like at the company?
Since you work alone, it’s very relaxing, but their is a time factor, the monies have to be turned into “Brinks” Federal Bank Before 5pm Daily 

What is a typical day like for you at the company?
You start anywhere between 4 & 6 am going to various Financial Institutions collecting money, sometimes the routes are local and sometimes the routes are as far as 100 miles, once finished you return to Brooklyn where “Brinks” is

Coinstar is without question the most demanding, and difficult job I have ever had. The pay and benefits package was pretty good, no question there, however what they expect from an individual is brutal, and quite frankly ridiculous. The responsibilities they place on you is way more than what one person can physically do. When they tell you that you basically have carte blanche with overtime, while every single other person within your district must ask for OT prior to taking it, then you know that you have it harder than everyone else. I lasted over six years with the company, which was way longer than any other technician before me, in this marketplace. This position is geared for a young, and extremely energetic individual.

What is the best part of working at the company?
You get a nice car (Prius) and a bonus twice a year which may or may not happen despite how much work you do.

What is the most stressful part about working at the company?
Getting fired because everyone you work with seems to be (or leaving and going back to their previous job).

What is the work environment and culture like at the company?
My supervisor was an ammosexual with NRA stickers plastered all over the back his company car. I guess he hated having to drive a Prius.

What is a typical day like for you at the company?
There was no typical day. Schedules changed. Stores changed. Routes changes. Area changed. Your workload changed. Only thing that didn't change was your paycheck.

I enjoyed my time working for Coinstar......to a certain extent. They do a lot of talk about "giving back" and how the really care about the individual workers. Unfortunately, after some time working there, I realize that it was just "lip service". I am not sure what they look for in their field management, but in my 3 years we had 3 different managers. All of which caused trouble while there before being let go. Maybe you will have a different experience? I hope so. The company had the potential of being a career instead of being "just another job".

Management lacks the ability to make strategic decisions. The Company promotes based on personal relationships.  Anyone that questions why things are done a certain way will eventually be fired or have their job eliminated. The corporate offices have had 3 layoffs in the past 12 months.  Employees that do no more than follow orders do well within the organization. The is a lot of political game play at corporate.  Only join Coinstar if you really need the paycheck and you are ready to twilight your career.  You will learn no new skills while in this organization.  The exception being how to deal with incompetence and frustration.

Driving from store to store doing repairs and preventative maintenance and upgrades

I learned that excel was more than just adding and subtracting numbers, it was great to do a lot of things- like making a spreadsheet to keep track of who had Capital expenditure and to have them sent back with in 30day.

It was good to see my co-workers since we all worked in different city and towns, but we did communicate every day and we learned from one anther

The hardest part of my job was the day they told me that they were doing a reduction of force and I was on the list after 14 years.


I enjoyed are district annual weekend get together.

My area included all of South Texas for 4 1/2 years. I got consistent annual reviews and pay raises. I worked my 40 hours in 4 days and I had 3 days off. My boss would hold annual employee picnics for all employees at a state park which included camping, fishing, etc. This is a good company if you like to be an independent technician. The equipment maintenance was easy. The company has made many changes since I left. Techs are no longer required to collect coin bins. Wages have gone up.

Workplace culture, specifically management, is degrading and does not give employees the necessary support or training needed to be successful. When voicing concern or struggles, management is quick to dismiss it and does not provide applicable solutions. This lack of structure and leadership leads to poor performance reviews and offensive 'pay raises', when the team is not sufficiently directed or supported to perform their duties accordingly. 

For the most part, I really enjoyed my time at Coinstar. I looked forward to going to work every day. The downside was my interaction with management. I had one of the busier areas in the country but I was expected to have the same numbers as areas with a third of the volume. No consideration or help was given to help meet my numbers. It seemed like if my manager wanted me gone, he was able to work it out that I was not able to meet my numbers.

Top Job Titles	Average Salary
Field technician 42 salaries reported	$23.76 per hour
Transport driver 17 salaries reported	$21.60 per hour
Customer service representative 14 salaries reported	$20.86 per hour
Business services representative 17 salaries reported	$20.72 per hour
Accountant 2 salaries reported	$31.08 per hour

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