crew member

shift leader

cake decorator

assistant manager

store manager

Cold Stone Creamery

The managers at my location were completely unprofessional and rude. They would talk smack about customers and employees behind their backs all the time and then claimed to have an "accepting" and "collaborative" environment. The people I met there were some of the rudest people I have ever seen in my life. To continue, there was little to no training. The managers, assistant managers, and store leaders treated trainees like a burden. I can not emphasis how horrible the management was at my location. They were wildly and comically underqualified and did not possess the soft skills or personality required for the job. They also established a habit of blaming lower level associates for THEIR mistakes. In addition, they would overwork their employees and even made them work on days they specifically said they could not. Unfortunately, experienced coworkers and store leaders WERE NOT any better. They made it a point to show that they did not care about the new hires and even made fun of their level of training. They are extremely cliquey and mean. I have witnessed them making fun of new hires on multiple separate occasions as well as CONSTANTLY complaining about being at their job. I have also seen them deliberately trip/bump into fellow coworkers as well as refuse to help them with certain tasks. Experienced coworkers literally made fun of and laughed at newer hires RIGHT IN FRONT OF THEM and even in front of customers. It was an extremely infuriating experience and the amount of times this happened to me and others is completely unacceptable. Entirely too much gossiping goes on in that store. It is safe to say that the older employees are completely unprofessional and honestly need to be weeded out if Cold Stone has any care for its longevity. Managers and experienced employees did a great job of making new hires feel incompetent. Do not apply here if you don't want to deal with high school drama. HR seriously needs to do a better job at hiring and they NEED to weed out the experienced workers because they are doing nothing but adding to the store's toxic workplace culture. There was a reason that new hires were constantly quitting and leaving for better opportunities as quickly as a couple weeks. Cold Stone needs to stop prioritizing and protecting older employees who are doing nothing but bringing down the company with their negative attitudes and dispositions and begin focusing on newer hires who actually care about the future success of their business. Further, I dreaded going to work everyday because everyone else did. "You need to like work" was something a shift leader actually said to me on my second day of the job as if I was supposed to know what to do. Mind you, I was being extremely proactive in my training: asking questions about my responsibilities and whatnot to absolutely no avail. It took me absolutely forever to learn how to use the register because no one was willing to teach me despite me constantly asking for help. Coworkers would much rather complain about you to higher ups than to confront you about the problem face to face. Yes you heard that correctly, older employees have absolutely no problem ruining your reputation in the company by constantly complaining about you to higher ups the SECOND WEEK ON THE JOB. I wonder how those same employees performed on THEIR first day. Though, it's likely that they were poorly managed as well considering the fact that abuse begets abuse. Older employees would much rather talk about how bad they want to engage in intercourse than assisting the newer hires. There was NO collaboration among staff. I constantly took over the shifts of other employees and not only was I never given any incentive for the amount of additional work I was taking on, it was never reciprocated. It seemed like whenever I needed a shift covered, my coworkers always had a colorful excuse as to why they couldn't. Further, I constantly felt at war with my colleagues as opposed to feeling unified. Everyday I walked into work I was afraid that a new untrue rumor would be spread about me and I ultimately grew extremely sick of feeling so isolated and vulnerable at my job.  For example, as touched upon before, if a coworker saw something that was amiss based on very minimal evidence they would IMMEDIATELY contact a higher up in an attempt to get you in trouble. This was a tactic that was commonly employed so that colleagues could appear better and to improve their standing in the company while destroying yours; they didn't care. Additionally, Managers and store leaders would literally let out loud bombastic sighs if new hires dared to burden and inconvenience them with a question. I remember the time my manager yelled at me for having the nerve to ask her a question. Clearly, the managers here have extremely poor communication skills and quite frankly were not fit to be in the positions that they were in. To continue, it seemed like no one enjoyed their job, and just to put the icing on the cake. I heard multiple racist remarks come from management and other employees. Notably, when a store leader angrily said the n word in response to a box being in his way (he ultimately kicked the box). This happened literally right next to me. Also, the time where the same shift manager and a few other coworkers gathered to make make fun of the way Asian people talk. I could not be any more ashamed to have worked for such a dreadful miserable company. It's absolutely ridiculous that this behavior was tolerated with absolutely no repercussions. Moreover, the managers created such a STRESSFUL working environment. They honestly made it seem like we were working in the ER or about to perform a high risk surgery instead of scooping and serving ice cream. The toxic atmosphere that the managers created was not at all conducive to employee success and I don't think they really cared. In addition, managers had a habit of micromanaging which was just plain annoying. There's a difference between being observative and overbearing. The managers at Cold Stone in Springfield certainly need to learn the difference. Also the pay was horrendous. They paid a mere $8 an hour; and with all the abuse that comes with it, it was not worth it AT ALL. There were little to no benefits and no incentive for the hard work that they would make you do. Without benefits, it's extremely hard for employees to feel appreciated and that actually leads me to another BIG PROBLEM I had with working at Cold Stone: feeling unappreciated. Further, it's especially difficult to feel appreciated when a tremendous amount of favoritism occurs and you're not the ones who are favored. Well who IS favored you may ask? Those who are favored are ones who have been employed at the store for a long time, putting new hires completely on the back burner. This discriminatory practice enables old employees to get away with anything while newer employees ALWAYS get the short end of the stick. This is exactly why newer hires NO NOT STAY. They are simply VASTY UNDERAPPRECIATED, and the managers do not even try to hide it. I promise you, if you begin working at this institution in the Springfield area you WILL be cast out and ostracized. It's like moving to a new high school where everyone already have their designated cliques and completely unwilling to socially expand and this cruel reality can be debilitating at times. At the end of the day, this company does not care about their employees and do not pay close enough attention to how their employees are being treated under their "watchful" eye. This is extremely ironic and humorous considering all the micromanaging that goes on. You would expect that manager would be able to see everything and whether they just not to see it does a great job of supporting my point. The manager at Cold Stone in Springfield, PA couldn't care less about their employees and choose to see what they want to see. To conclude, this company DOES NOT care about its employees. I urge you guys to not apply to this location. I honestly do not have any good things to say about the location that I worked for. I hated going to work everyday (because that's how often they had me work even though it was a part time job). All-in-all, it was the worst job I ever had in my life and is probably the worst job I ever will have.

Cold Stone employees are usually teenagers or young adults. Working here gave me all the experience that I need if I ever want to get another job in the food serving/barista-type jobs. I think that a lot of people, outside of the store, do not realize how much work really goes into being a crew member here. It can be hard job and it is physically demanding. I wanted to begin with talking about the things that I enjoyed about working here, but in the midst of writing about it I started to realize all of the negatives, so let's just start with the negatives. I hated co-workers who texted all the time and sat around doing nothing -- there is always something to do even if its scrapping chocolate shavings off of the floor. The initial training process is bad. My first day working was on a Saturday and I was thrown out to work in the front because my co-workers assumed that I knew how to do things. After that day I went home crying because that was my first job ever, and I felt like I couldn't do it, but I stuck with it and I got better by teaching myself and asking the right questions. Everyone has their own way of doing things.What I also hated was telling customers that we were out of something. It SUCKS. We would be missing one thing or the other and we would have to explain to customers about alternatives even though they were upset. It sucked when I had to run to the back freezer (because no one had back-ups prepared) rush and get everything ready while there were customers waiting. When it gets busy, and I mean BUSY, running to the back so often made me so tired. This happened a lot because we were low on staff. There were days when the line would be out the door and there would only be 3 people working. one of my worst experiences was when the was BUSY and I was literally the ONLY one working. I had to make cakes and help customers, which may not seem like a lot to you, but my god. it was so physically demanding. Pulling the ice cream is physically demanding as well. Ask anyone who works here -- their arms and wrists are in pain. I had carpel tunnel (or have it). Pulling ice cream customer after customer on a low staff team is hard. I decorated over 30 mother's day cakes in a single night while we were low on staff and busy. After busy days we would have to close the store and the store had to be spotless. It was hard labor. The store would be wrecked so hard after busy days and we would have to clean it up while so tired and worn. If the store looked messy to the opening person the next day, then expect a lecture of phone call about the failures you had done. Night shifts are so hard and the morning shifts are so pleasant at times because they get to go home and relax. I was  able to do opening shifts but I HARDLY EVER got them. Morning shifts were for the lucky ones who got to go home at 4 or 5. Night shifters work their ***** off for longer hours. The schedule for working here was awful. Why can't management or SOMEBODY give us more people to help night shift close the store?? Or why can't closing be a shift of itself?? I know I may be complaining now, but this is what my co-cowkers and I have discussed a lot. I know that a lot of other places are similar to this. There is something about this company and the way that they treat their employees that has to change for the better. There is no employee rewards or recognition. On another note, there were three things that I enjoyed from working here. Firstly I enjoyed working as a team. Working in a fast pace environment with a lot of people is exciting and makes time go by fast. It's great to be working with co-workers who know what they are doing and co-workers who give off a positive vibe. Secondly, most of the customers were great, mind you I said most of them not all of them. Serving ice cream makes people smile, so I liked that. Lastly, working here allowed me to be creative. Decorating cakes and creating ice cream combos by mixing it on the stone was cool. It was like making an art piece. I think that this company needs to work on keeping their employees happy has much as employees try to keep customers happy. What are the ethics or believes that this company stands for? What image are they trying to create? What impact are they making? So many students work here, but there are no rewards. Opportunities?

I have worked at Cold stone for several summers now. When I first got hired, our location was under Corporate. We had some issues still, but they treated us nice and we always had what we needed. 

This Summer, we were switched to a franchise. I had heard horrible things about becoming a franchise from previous co-workers, and only heard bad things. It's safe to say that I can agree with them. 

In my own opinion, the owners are jipping the customers. We have switched from buying a good portion of our food product from Sysco and are now purchasing from Wal-mart. We run out of things quite frequently and it's really frustrating. we now get "fun size" candy bars and are requested to put only one to two in every size (depending on the size of the candy). The worst one is that we can only put one Reese's in each size. A "Got-to-have-it" size should not have one Reese's in it. It needs at least 2 in order to satisfy the cutomer. Then, on top of that, if the customer wants another Reese's to go with their lonely one, they have to pay almost a dollar for another one. This typically does not make for a happy customer.
We also have it set where you now get a "free" mix-in with your ice cream. This isn't really true. You're technically paying for the mix-in, so if you don't want anything in your ice cream, then you're getting way over-charged. 

Working at Cold Stone is no easy task. We have huge lines all night, and not enough man power to handle it. It took several us workers and customer complaints for the owners to realize we needed more people on each shift. Under Corporate, we would have about 5 to 6 people working a night shift, now we only have 4. I also want to point out that you're lucky if you get a break. I know it's only for about 5 to 6 hours, but when you have a line to the door consistently for more than half of your shift, it's really hard on your mind and body. The ice cream is really hard to get out anyway, but when you're trying to please the customers and go as fast as you can, it can take it's toll. You can run out of energy really fast, and that doesn't help employee morale at all.

The owners have also been telling us that because of their budget, they can't afford for us to stay longer than 30 minutes to close the store. For 4 people to close the store PROPERLY, it takes at least an hour. They decided about a month earlier that they were going to start opening the store an hour earlier. I opened the store yesterday (Friday), and I only had one customer for that hour. It has been a huge waste of budget. I would rather us open at our normal time, so that I can use that time to close the store properly. 

Another problem I've seen with the new owners is that sometimes one of us employees will be jipped money on our paycheck. One of my co-workers 2 paychecks ago was missing at least 5 hours from his check and I was missing an hour. 5 hours is equivalent to not being payed for a whole shift. He felt like he couldn't fight them on it because he had no proof and they'd probably sweep it under the rug, anyway.

Another thing to keep in mind is that our general manager is never there. He has to work between 3 stores in our area. This puts a lot of stress on him and he can be hard to get a hold of sometimes. 

My last input is that you shouldn't work here if you are expecting to live off of this money. The fact that my location just hired 2 new people and that our budget is really low from opening an hour sooner, is not making it easy to make a lot of money. On average, everyone works only 3 days a week. Most of the employees are having to find another job on top of this one.

I started at a different location then where I am now, my starting pay was about $9 an hour without tips taken out. I go to another location because my store was closed down .. Anyway, to get back on topic, At this location, we make about $6.50 an hour, the prices are a dollar more than all of our items at the other location, and taxes are taken out of all credit card tips. So if it says you got about $80 in tips through credit card, you're getting half of that.

The other store we took out all of the money from the register from CC tips. So I guess it depends on the location of which you work. Always check like Google reviews and yelp reviews because customers will always tell you what's up.

And places like this kill me because it's usually mostly women that they hire for customer service type jobs. Both locations had major problems with laziness and coworkers at each others throats, jealousy, back stabbing.. 

I'm mostly mad at myself for letting my friend talk me into working at a cold stone again, and yes, I know, every workplace has it's problems, but this is just silly.. Who hires maids to clean the store instead of just having your employees do it? It's our job. Not to mention all the product that is getting stolen daily from one of our more dishonest employees.There's no proper training regiment for new employees. I had to show an employee, who's been here for about a year mind you, the cold stone songs, how to make ice cream, how to store product and when things expire. It was ridiculous. And there's such a large turnover in employees and just no one wants to work, and no one does their job.I think they have it in their heads that minimum wage means minimum work, and that's definitely not the case..

I've had entirely too many employers who run a small company in the side for a little extra cash in their pockets and not care enough about the smaller locations. The last two Cold Stones I worked were just that. At least my last manager prided herself and her store, you could literally eat off of the floors and I had such pride in that store. That was MY store, and I took care of that like my baby. I had such a passion working and taking care of that place. But here, I'm afraid to eat anything from here. I'll admit that it's much better than when I started here. My first day here was when the health inspector from my store was here. There was black mold on everything, 12 cakes were out of date, there were black flies and traps everywhere. There was no excuse for a store to be run like that. 

That's just my experience from the job, and by no means don't let it detour you from working at your own local cold stone, just be weary and talk to the employees to get a rundown of the place. My first experience was rocky at the start, but this is a very easy job, most employees just can't be bothered to do it. It's definitely a weekend job and you make bank on cash tips. Cold Stone PREFERS that you sing, no one does of course, but you should always know all of the songs. 
People are going to call out, and if someone can't cover their shift, they have to be there. Usually understaffed..

But I'm only here temporarily, till my own company sets off.

Making Ice cream creations at Coldstone was the best part. Getting to see people amazed by the process of how we make their Ice cream on the actual cold stone was awesome and made people happy once they saw you start. They got excited and it made what you did feel special each time. 

Management was not good. They were nice at times but did not treat even the best of people there fairly with pay or their attitude. I don't believe there were any benefits even for full time people. 

My co-workers were the second best part. They were fun to be around and that made everything much better. If you're excited to work with people at your job, it changes even the worse of things into a pretty good work day.

The actual part of scooping out cold most times really stuck to the pan ice cream and preparing to make the customers creation will definitely take some getting used to. Getting the hang of scooping out the right size without it being too much  and mixing/crushing in different pieces of candies and treats is also part of the learning but It was fun to do so it made it less stressful in the long run.

And with many jobs, you'll always have customers complain and come to you intentionally trying to ruin your day. 
Being the most extra they can to find a reason why what you made them was not right or didn't meet their expectations. We worked in a mall and oh boy, there was a lot of people at times and that can be very intimidating to see so many people at once right in front of you making the food item they paid way too much for who some never even came into the mall to get ice cream, but you can bet they're gonna walk out with some once they walk past and get a glance at all the delicious looking Ice cream photos posted on the walls. 

So yeah, customer interaction is something that takes time to get the rhythm of too. With any job. So don't let people scare you too bad, easier said than done but once you get familiar with the job/have someone helping you out and taking some pressure off, you'll feel much better about everything. 

And yes, there's more than just making Ice cream creations. 
Like shakes, smoothies and sometimes holiday specials like certain Ice cream creations for a limited time, caramel dripped apples and chocolate dripped strawberries. But The Ice cream part is the main task at hand. If you close, prepare to mop, sweep, count cash, clean out the ice cream pans which I found easy cause the hot water sprayer gets rid of it pretty instantly. And putting away/ taking out Ice cream pans from the freezer that need to be restocked out in the case where all the Ice cream is used for customers. Cleaning the cold stone itself is something to get better at too but pretty straight forward for most closing tasks.

Overall, a fun job. Probably a better starter job than anything, but free ice cream was always a nice perk too. Wasn't always a given we could take some for free each time but you can bet we did anyways. Strawberry Blonde was my favorite. It was all really good :) 


I really enjoyed working at Cold Stone. My coworkers were fun and compared to the job I'd had before, the facility was nicer (more clean), the managers were nicer, and I was getting more hours and better pay ($6.50/hr compared  to $3). At the time I thought that I was making good money but when I think back I was really used up there. They got away with only giving me $6.50/hr because we also get tips--shared tips, among the three workers per shift. I was 17 with a restricted license, which meant legally I was supposed to be home by 10 pm. I was at work until about 11 or 12 pm, six nights a week. Still, I was happy to stay because it was hard, stimulating work and I genuinely enjoyed being around my coworkers (who were mostly "crew shift leads"). 

So, I'd had experience handling money before this job, but they were very particular at CSC so I had to go through some training for the register--which they didn't introduce until a few months into the job...and they never granted me permission to actually work the register during a rush. I don't know why. I know I only made a couple errors during training but I am good at math and a welcoming person and all I needed was a little practice, which they didn't allow. Okay...so during a huge rush one day a shift lead asked me to go to the register and I told them I would be happy to, except that our GM told me not to. (This made me feel so sad and helpless but we knew that the GM regularly watches the store and would be angry if we defied his orders.) That night the shift lead wrote me up for not being trained on the register...and for sassing a manager (which I know I would have never done, even in the midst of a rush). That led me to be dismissed by the GM at my next shift. I tried to explain this situation and how it was unfair, but the GM just dismissed me without even considering what I was saying. I left with tears in my eyes and formally apologised to the shift lead who was claimed to have been "sassed" by me.

Of course this situation is a unicorn in the world of Cold Stone so I do not hold resentment towards the company at all. I would still highly recommend this job to first-timers or anybody who wants a light-hearted yet stimulating job with decent pay and good hours. I only wish to tell my story because I have experienced similar situations in more than one workplace and I want to emphasize that I know I am a good worker and I do not deserve to be crumpled up and thrown out like a used rag when new hires start coming around or you get bored of me, or whatever the case may be. 

Apologies for the short novel of a review but I hope that this message comes across as intended.

Working as a general manager for Cold Stone Creamery was extremely rewarding when it came to the relationships I was able to build with my employees, some of whom I still speak to, and the skills I gained as a new person in the workforce. I worked at a Cold Stone that was owned by a franchise. It was my first job out of college. I learned great team building, leadership, and operational skills while employed there and built some genuinely precious memories. My managers, CEO, and upper-management were wonderful people heart and soul. They, and my employees, were the reason I loved the work. As the general manager, you get to be a part of many teens' and young adults' first work experiences and make real impacts. It's rewarding, and the spirit of 'Cold Stone' is still very much there.

Company culture, however, and company expectations as a whole, tended to focus more on driving numbers than on store health, employee wellness, and overall performance. As a result, I was running a store whose hiring wages could not compete in the job market, whose employees consisted almost entirely of fourteen year-olds in their first jobs, whose building and services were constantly falling apart due to inability to receive repairs and maintenance, and whose workers had to juggle not only the duties of their jobs, but the overwhelming number of other problems and challenges created by these systemic failures.  Suffice to say, retention was also a huge challenge, which made the other challenges all the more challenging. 

Never mind that Park City is very much a high-brow, upper-middle to upper-class tourist area. Tourist flow plays a huge role in this location's economy. There are many nights with lines that go out both doors and down the streets during busy seasons. On the other hand, the workforce pool in Park City consists of seasonal workers or young, first-time employees whose families can, and will decide to go on months-long vacations on a whim. This is a factor unique to the Park City location that one should be prepared for. Coworkers of employees in these situations deal with incredibly frequent needs for shift coverage and shift juggling. It can be chaotic.

This is not everyone's Cold Stone experience. But at this particular location, this could be yours. The spirit of Cold Stone is alive and well, but depending on who owns your store, it may be harder to feel it.

I started out as a food server and made my way up to shift manager which included being in charge of the daily intake, the till, opening and closing the store, restocking food, making food products, cleaning and making sure my fellow employees worked thoroughly as well. At first I thought this was going to be a good job because of the fact that I loved the franchise and the product as well but I was sorely disappointed. The store was in shambles, wires hung down from the ceiling, dirty water dripped into the ice cream product and was ignored (my manager just told me to scrape off the frozen area ignoring all health code violations). There was mold collecting in the vents where we kept the ice cream products to serve, the supervisor just shrugged this off when I addressed him with it. One of the daily requirements was to empty the outside trash bin that was right in front of the store, but with no health insurance or proper cleaning equipment a worker was liable to become infected with the random trash that was thrown away. I, the shift manager always took care of this job because I had more responsibility than my co-workers but I believe that if the employers do not want to give out health insurance then they should provide the proper safety measures. However, this was not the only time that lack of care was seen at this store, a customer asked for some extra ice to keep his purchases cold on his trip home. When I provided the ice (I didn't give the customer the whole gallon bag) I was told that I was wasting money and to put most of the ice back. The most insulting thing though was that, when I was promoted to manager I was give a thirty cent increase, not that much for a part time job but I didn't complain. But when my supervisor told me not to speak of how much I got compared to others (male) shift managers I got suspicious. I asked a fellow co-worker and found out that he got over a dollar more in his raise when he made manager. I never planned on staying at this job forever but I would really think three times before encouraging anyone else to work there also. I don't think that cold stone creamery stores are bad in general but this one had several serious flaws. In my opinion, this store should be shut down, be warned.

A morning shift was "luck of the draw" on any given day. There was only one store opener on weekdays and on weekends another employee would arrive 3 hours into the shift. I'd come in an hour before the store opened to start the daily pre-opening routine. I'd call the manager before I opened the store and update on how the closing crew had left the store. Once the store was open, I was responsible for making a batch of waffle cones, greeting, taking and preparing orders, and cashiering. On slow days the responsibilities were manageable, but on regular days the responsibilities were difficult to complete while maintaining quality service. The most difficult part was completing your mandatory 30 minute break while being the only employee in the store and hoping no customers came in during that time. If customers came in I needed to remember how much time i had left on my break and fit my break during periods in which there were no customers arriving to order. 
The other shifts were more bearable since the employees were able to manage the work in between 2-3 people. The most enjoyable part of the job was the customer service that I was able to provide, along with gaining new useful experience as a person and employee. 
Management would usually arrive and leave before the morning shift employee arrived. This meant that there was little communication with employees and would result in management relaying information through employees. I was one of the few employees that was directly trained by management with the majority of employees trained by other employees, including myself. Often times a complaint would come from the management involving something we should have learned from training. As an employee that was personally trained by management, I knew that the information they were now providing was not provided for me during my training which meant that I was not able to provide that information to the people I trained. Furthermore, the information was provided months after I began working which meant that any inconsistencies in service were either unnoticed by management until then or not communicated until that point.

A typical day at Cold Stone Creamery was me going in to work usually for about 4-6 hours maybe at times less. I would be assigned to a task depending on how busy the creamery was or the time I would go into work. If I had a morning shift I usually res-stocked all the ice creams as well as the ingredients used on the ice cream. I then would prepare waffle cones which were pretty fun to make. I also attended a person with customer service so I prepared their order and charged them. At noon it was mostly cleaning the floor, windows, the ice cream display, dishes etc. If I had an afternoon to closing shift that was the busiest especially during weekends. It was non-stop walking around preparing orders charging and more customer service, at some points it would get super busy that more team crew members would get called in to help and their would be five crew members at the same time taking orders, it was busy,busy busy. 

I had an excellent group of shift leaders they were very understanding and very helpful, especially if you were new and learning they would correct you in a polite manner and encourage you to do better next time. 

What I learned working for Cold Stone was that you always have to have a positive mind set because some customers will come in expecting you to be perfect and give them all they need even when the store was lacking products. Some customers demanded a lot and would get angry or upset fast so we as employees had to keep a positive outlook on all this. Also a lot of patience! 

The hardest part of the job was meeting daily numbers or sales demanded by the head manager, because at times I would work for 3 hours and I was not able to finish everything. 

The most enjoyable part of the job was making friends with the crew members, all the crew members I worked with were excellent people and it was always fun to relate to each other and encourage one another. Oh and having your Ice cream breaks (super perks of working at cold stone).

Top Job Titles	Average Salary
Crew member 216 salaries reported	$14.21 per hour
Shift leader 62 salaries reported	$15.67 per hour
Cake decorator 64 salaries reported	$15.91 per hour
Assistant manager 28 salaries reported	$16.15 per hour
Store manager 14 salaries reported	$18.11 per hour

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