correctional officer

equipment operator

dispatcher

deputy sheriff

fire marshall

Collin County

Typical day is routine calls for fire, police, and/or ambulance. Routine for police would be calls not in-progress such as but not limited to theft,harassment,scams, barking dogs, civil complaints, etc.  In the midst of the routine calls would come calls in-progress such as but not limited to domestic disturbances, fights, burglary, fires, traffic accidents, etc.   Once you receive a call and determine the nature, information is entered into CAD system and queued for dispatch.  The person working the radio channel to dispatch calls then gives out details to appropriate agency.  If call was for fire or ambulance, call taker then dispatches via radio to perspective FD or amb. There were 3 main positions and we rotate daily.  3rd position other that call taker and dispatcher was working radio channel where officers would run checks on drivers license, warrant checks on persons, and check vehicles and/or items for stolen.     During my 20+ yrs of employment I learned how to deal with many types of people and situations.  There were at least 2 other people working with me as a team at all times, sometimes 3 or 4. We may not have always agreed with each other on a personal level but when it came to getting through the day, we were a team that relied on each other to carry out our services to the public and responsibilities to citizens as well as our officers on the street.  The hardest part of the job was trying to please everyone.  :)   People call during a crises that are sometimes hysterical and hard to understand.  Many callers couldn't tell you where they were.  Those issues along with language barriers make it very difficult to get help to people in a timely manner and therefore would add stress to my end of the situation as I took pride in providing help as quick as possible.  The most enjoyable part of the job, for me, was knowing that there were times I helped save a life. There were times when someone was in a crisis and I was there to help calm them and send help.  At any time during my shift things could turn into utter chaos and we would have to be ready and able to handle whatever came our way.  I loved my job!

What was once a decent entry level position has turned into the worst career move one can possibly make. Mandatory overtime and low morale has plagued any motivation that you'll have for working here. County wide benefits are very good but as a detention officer you'll never have the opportunity to take time off, practically every jailer is topped out in PTO and Comp Time. Not to mention the reform to promotions within the agency, there was a time where any position outside of being a entry level jailer was a peace officer position this including jail supervisors and jail support positions. Now supervisors and support positions such as court house officer are no longer LEOs leaving the only way to be certified is to compete with nearly 100 other jailers for 2 or 3 deputy positions that are announced throughout the year. On a typical week you'll be slotted in for 5 days 8 hours a shift, however expect to be covering shortages both before and after you assigned shift that are 4 hour instances. And dues to shortages on every shift its not uncommon to work 16 hours on all of your days. If you're considering getting experience in a corrections environment I would look to other agencies, more than likely you'll make more money and the amount of work you'll be doing is significantly less than what is done at the county level. There's a reason why they are short nearly 40 officers and lose people faster than they can replace them.

Collin County encompasses all local government operations at the County level.  This includes the Sheriff's Office, Juvenile Services, Adult Probation, Healthcare, District, County and Justice of the Peace Courts, District Attorney's Office, Road & Bridge, Elections, Constables, District and County Clerk, Emergency Management, Medical Examiner, Tax Assessor, and your typical company departments to support operations (Purchasing, HR, Audit/Accounting, Budget, Facilities, IT, etc.)  Experiences will vary widely by department, especially since many of them are headed up by Elected Officials who all have their own idea of how things should be done.  

Overall, the benefits and pay are comparable to other public sector agencies in the area.  Most departments have a good atmosphere and leadership, though culture, work demands, schedules, etc will vary widely depending on your department and role (i.e. Law Enforcement is more likely to be asked to work extra hours; a clerical employee is unlikely to have to work outside their set schedule.)

Working in the Jail is like doing time yourself. you go in and wait for the clock to strike 2/10/6. Then you get relieved by the next shift and get to come back to jail the next day. When fully staffed it is possible to get time off. A new employee earns 5 weeks of PTO (paid time off) in the first year and you can hold up to 200 hours in your PTO bank. Once topped out you cannot save any more and just lose it. (Hint: they will never be fully staffed) . Also there is lots of overtime!
 As for working with Inmates . The Jail has 4 clusters. Each Cluster has 4 pods. Each pod holds 72 inmates. Each pod has 1 pod officer who stays in the pod and runs the pod. Get used to talking to people. people who do not like you or the uniform you wear. People who are there against their will. you will get cussed at and insulted. no matter how much they hate you , you must remain fair and neutral in dealing with inmates as well as punishing rule infractions. Time management is also key for any post in the jail. Rounds must be made, lunch relief conducted, forms printed, services done. 


good luck

Collin County is a great place to work. If I could get a permanent position I would be very happy. However at this moment in time I do not think that will happen. Therefore, I must look for a forever home.

I'm really not sure what you want me to say. I am a temp with Collin County. My position and pay is quite different from the people who have permanent positions. The attitude is different for them. They are treated different than others. The rating above is because I do not make what I should as a full time permanent position. I would be making more that what I am making. There is no overtime therefore life balance is good, I have not job security due to the fact it is a temp position. I don't know much about management and Culture is still one more thing I do not know. That is why I am looking for another job.

What is the best part of working at the company?
The holidays 

What is the most stressful part about working at the company?
Everything including the top supervisors  for the District Clerk and all other supervisors. Very very controlling and no consideration for their workers. Constantly demeaning and misrepresentation at interviews. The supervisors only promote their favorite people and overpass the actual employees ready for promotion.  Always making excuses and two face supervisors.

What is the work environment and culture like at the company?
Extremely micromanaging and very controlling of their employees daily work.  Supervisors don’t respect their employees.

What is a typical day like for you at the company?
Very Stressful and very busy

I love working here, love the people I work with, BUT the pay raises are a joke. I'm talking about 1 to 2% after a year. Also, the pay raises are based on time not performance, so even if you stand out and help out, your raise will not reflect it. There is no cost of living increase and any and all raises have to go through Commissioner's Court, which fun fact, they give themselves raises all the time. Another knock is, the county just can't create a position if it needs it, it has to go through the Commissioners Court, which will never happen. Great people to work with, but much like any government agency....it's crushed in red tape.

They posted my job online one month before I was fired. If you are a young college grad like me you may be looking for a place where you can work your way up and this is definitely not it. The people in this office have been there longer than you have been alive and will take every chance they get to tear you down. Management doesn’t get involved much they run things according to office gossip from the staff they play favorites with. The position is very similar to cashiering you will have long lines of customers every day. You will be held accountable for every single mistake you make even in training despite the fact you are learning.

When you think government positions it is not always the best of thoughts. I loved my environment due to the managers always asking our input and always looking for a better way to save money or workflow. 

My coworkers and I worked hard and all the hours of the day which made it go fast. It was a highly visible position with interaction with the public. Sometimes great appreciation, anger, and dealing with probationers every walk of life. 

Great benefits and managers.

Don’t waste your time, energy, or skills on their cashier “deputy clerk” position. The “training” is just bunch of rambling from one of the many elderly people working in the office who will give you an overload of information they expect you to learn in a matter of days. You definitely need a strong backbone for this position as you will be surrounded by gossip queens who jump on the first chance to make you look bad for their own personal gain. Although I’m overqualified for the position I was desperate for any job after the pandemic but after my experience I’m here to tell you this is not worth it. 

Top Job Titles	Average Salary
Correctional officer 21 salaries reported	$67,968 per year
Equipment operator 4 salaries reported	$47,233 per year
Dispatcher 6 salaries reported	$64,006 per year
Deputy sheriff 1 salary reported	$94,097 per year
Fire marshall 2 salaries reported	$69,223 per year

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