line cook

front desk agent

server

housekeeper

bartender

Columbia Hospitality

Working at Columbia Hospitality has been an absolute game-changer for me. This company is truly special, and I couldn’t be prouder to be part of the team. What makes Columbia Hospitality stand out is its incredible values, the entrepreneurial vibe, and an unscripted culture of hospitality that makes every day exciting and rewarding.

First off, the values here are rock solid. Integrity, respect, and a real commitment to service are not just buzzwords—they’re the foundation of everything we do. It’s awesome to work in a place where everyone genuinely cares about doing the right thing and making guests feel special. This creates such a positive environment, both for us as employees and for the guests we serve.

The entrepreneurial spirit at Columbia Hospitality is something I haven’t seen anywhere else. Innovation and creativity are encouraged, and we’re always looking for new ways to wow our guests. The leadership really trusts us to come up with ideas and make things happen, which is incredibly empowering. It’s a place where you can really make an impact and see your ideas come to life.

What I love most is the unscripted culture of hospitality. We’re not tied down by rigid protocols; instead, we’re encouraged to use our judgment and intuition to create genuine, personalized experiences for our guests. This makes every interaction feel natural and heartfelt. It’s not just about following a script; it’s about connecting with people and making their stay truly memorable.

Columbia Hospitality also gives us a lot of autonomy. We’re trusted to make decisions and take ownership of our roles, which makes the job so much more fulfilling. It’s great to work in a place where you feel valued and empowered to do your best.

And let’s talk about the locations—we get to work in some of the most stunning places in the U.S. and Canada! Whether it’s a luxurious resort, a boutique hotel, or a charming inn, every property is unique and beautiful. These amazing locations are the perfect backdrop for the exceptional service we provide, and it’s a real treat to work in such breathtaking settings.

In a nutshell, Columbia Hospitality is an incredible company that truly cares about its people and its guests. The values, the entrepreneurial spirit, the freedom to be yourself, and the beautiful locations all make it a fantastic place to work. I’m so glad to be part of this team and can’t wait to see what the future holds!

The worst experience I have ever had with a company and their management which starts at the top. Culture is far from what they tout on their website and job descriptions.

The hardest parts of the job:
*Toxic management and managers
* Impossible workload
*No support
*Being told lies
* Ever changing goals that are extremely unrealistic and not forecasted based on prior metrics or reality
*Treating employees differently based on how much manager likes you vs. the job you are doing
* Besides managers favorite, employees never given any acknowledgement, appreciation, not even a simple thank you.
* No autonomy to actually do your job successfully, micromanaged to the point of not being able to make a single decision, even small ones without asking if it is ok
*Having no say in poor decisions being made that you know will have a negative impact and then having to deal with the aftermath with no support
*Workload as such that even with very long hours you can never catch up and feeling reprimanded because you are a little behind
* Being talked down to by management 
-I could probably list at least 15 more things but will stop here


this company is all talk, they promise a team culture of values and inclusion but don't follow through at the management level. Managers dictate rather than lead, and push their employees to the limit with very little appreciation in return - a very "what have you done for me lately" attitude when it comes to professional development with no appreciation for time served. They will run you into the ground, use you up, and toss you aside when they've gotten all they can out of you. They ruined me for hospitality, and I'll never go back to it after they showed me the worst, ugliest side of the corporate stoogery. Their founder/CEO, President and VPs are totally detached from reality and what does on at the ground level, living in their mansions of the hill. They are all about image rather than substance, so if you want to work where you're appreciated for who you are and what you contribute to the whole, you should stay as far away from this company as possible. 

The company frequently hires for seasonal positions in housekeeping and laundry, which may initially seem like a flexible short-term job. Based on my experience, however, the high turnover appears to be linked to internal challenges.

The position was paid at minimum wage, which is standard for this role. The main difficulties were related to how the work environment was structured. Management style was highly involved, with supervisors maintaining constant presence and engaging in frequent informal commentary intended to motivate, but which some employees found distracting.

The workplace culture prioritizes energy and enthusiasm, but this approach may not align with everyone's preferences, especially for those who value a calm, task-focused environment. Clear boundaries and quiet work were difficult to maintain.

Those considering this role should be aware that while the tasks themselves are routine, the interpersonal dynamics and management style may significantly impact the overall experience.

Toxic. The crew was great, till the new management decided to cut the tip pool by about 30%. Moral was further diminished by favoritism and cronyism, even when the staff member was caught stealing from the rest of the staff and the company. A typical day would be putting out fires because of lack of consideration and communication or a propensity to give the clients everything they want, so chaotic and unprofessional from the top down  The hardest part of working there was the managements level of expectation versus the rewards, while the work load got more intense and a sacrifice for good service was implicit, the tip point shrunk. We were either so understaffed it was impossible to do a proper job or or so overstaffed the tip point would shrink to coffee shop proportions, people do on call catering because of the promise of fast cash for hard work, but the current management team has taken this to the degree of depressing,

When I started working with Columbia everything was great. I had no problems and everything was so much fun. I grew quickly at one property and then when it came time to transfer to a different property things just went down hill painfully fast. It is a very young management staff and while they are nice and out going they don’t always have their teams best interests at heart. They allow other team members to bully each other and blame the victim. They allow the managers to talk down and treat staff poorly, but the minute a team member steps out of line we get yelled at or written up. The managers can do wrong. If they don’t like you there are two things that happen they try to force you out or they find a way to fire you. They don’t want to sit down and make a plan to help you and figure out what’s going on. Every property is a different experience. Some are positive and some are negative. 

The company is okay, there are many at the executive level who are good people. There are several who flaunted their wealth buying new cars, and other luxury items during a pandemic while everyone was laid off and struggling. Executives on-site wouldn't even speak with line staff creating a sense of being inferior. There is little recognition for work. There is freedom, but that freedom comes with no oversight or help. If you're "in the club", it seems great, if you ask for help in a constructive way, you don't get it. 

Columbia hospitality is one of best companies I've worked for. They care about the success of every one of their employees and they go out of there way to make sure each individual is getting what they need from management and there job as a whole. The values that they live by are ones ive always appreciated. Its okay to make it fun for the guests and employees and when we do this our guests have a better experience with us as well. It obvious right away that they care about all employees and its obvious that they go out of their way to make sure that we know that we can be open and will always be treated with respect and compassion. Thank you columbia hospitality for a great work environment and a great experience every day when coming into work.

What is the best part of working at the company?
I was going to work one summer. That was 5 years ago.
I absolutely love the contact with the golfers and the employees are like family.
My manager does all he can do,  within his power to provide us with the tools we need to perform our duties, and is quick to reply with the help we need.

What is the most stressful part about working at the company?
There is none, well if the I Pad don’t want to cooperate, it can be stressful 

What is the work environment and culture like at the company?
It’s the happiest place to be. Literally get excited on my way to work. 

What is a typical day like for you at the company?
Happy, happy, happy. Everyone is happy .
Show up, prepare for your day of serving golfers, get side work done at closing.

They totally lied in my interview about the job description and duties. My first day on the job they gave me no information about how to dress, who I was training with, and where it was appropriate to park.  The person training me was nice but overworked and stressed and leaving because the work conditions were horrible. She made it clear that there was not going to be enough time to fully train me before she was leaving and I would have to figure it out on my own. Their computer programs for auditing were from the 90's and made the work harder than it needed to be. On top of all this they expected the night auditor to act as security for their multiple break-ins and guest issues due to the rooms being so old and the fireplaces causing fire hazards for the guests.

Top Job Titles	Average Salary
Line cook 265 salaries reported	$22.94 per hour
Front desk agent 215 salaries reported	$20.98 per hour
Server 250 salaries reported	$17.50 per hour
Housekeeper 142 salaries reported	$20.25 per hour
Bartender 232 salaries reported	$17.99 per hour

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