front office manager

Colwen Hotel Management

At first the work environment was decent, but literally after 2 months everything changed, managers were noticeably sick of their own job and started passing down responsibilities and stress to the hourly wage workers like me, then after giving us their work load we would get penalized for needing to work overtime, so it was damned if you did damned if you didn’t type of situation. BEYOND toxic, calling it toxic is honestly an understatement. 

Worked there for about 3 years so I had to deal with issues for a long enough time to know what I’m talking about. You get no life balance (they always explain cause it’s a hotel) but you don’t get the money either, they’re smart about how much to pay the hourly staff, not only will they cut your hours when they see that production isn’t high, they will increase your work load and stress as if you’re responsible for the amount of people they get into the hotel. 

I would say RUN don’t walk away from Colwen Management. The people that work their aren’t bad, but the stress the higher ups put on the managers gets passed down by ten folds to the staff, I would ask my coworkers if they were happy and they would all either say “nope” or “I’m happy that I’m looking for a new job” trust me from my experience not only will you end up emotionally and physically drained, but you’ll also be broke so get a second job NO MATTER WHAT POSITION YOU HAVE. 

I think your experience with this company can be different depending on the hotel and management, but working for AC Hotel in Portsmouth has been great. They pay more than any other hotel in the area across the board. They encourage cross training if you want more hours or want to learn new things. Management is always getting j1 and h2b visas to help out so the staffing shortage isn’t ever crippling. They fill in the gaps with temporary help which is sometimes annoying cause you have to train them knowing they won’t stay… but it’s better than nothing! And even with all the extra help they still offer overtime to anyone who wants it cause they aren’t afraid to pay people who are worth it. Love working here. Management is all very nice and flexible with scheduling. This is the first hotel I’ve ever worked at that I’ve felt comfortable offering jobs to my friends hahaha. It’s a great place and I recommend everyone work here. 

It's sad to say the only reason I stayed in this dead end job is because my coworkers were amazing. Management however has no problem putting you down infront of guests and coworkers. The pay is awful and not worth the stress they cause. There have been managers and new assistant general manager that have no problem making you cry (will bring up how bad a girls acne is during her shift) and brush it off like nothing was said. Aside from poor treatment the hours are dreadfully long and your pay is so bad it doesn't even help having long hours. Managers also don't like to back you up against angry guests and make you face  all situations alone.

If you are serious about your career and dedicated to the work you do, stay away from Colwen. At Colwen, if you have not mastered the arts of deception, lying, breaking the law and treating others like dirt you will not see success. Colwen is a fledgling corporation that thrives on manipulation of others and you have to be willing to step over some bodies on the way to the top. Even if this means the company loses good people. I simply have no idea how companies like this stay in business. Read the reviews, heed the advise and stay away from this toxic wasteland.

Colwen is on of Marriott's top franchisee hotel owner/operators in the Northeast. They own/manage all of the AC Hotels in MA. The culture, brand, employee support and training are all top notch. Employees are appreciated, valued and well recognized.You are allowed breathing room to complete your tasks and they are always open to suggestions for improvement. They are not afraid to let you present and idea and they run with it. The only draw back is the pay scale. Its very low compared to similar positions in other industries. However that seems to be the case in Hospitality as a whole.

started very excited to grow my career with Colwen. They seemed to care more about the budget than providing guest services. I worked with the housekeepers and we were so under staffed that guest waited up to an hour for a room multiple times. I did love the overtime though my average work day was 7-10 hours that must have not looked good on the budget. Corporate does run the show and managers seem to have little say in decision making.

Worst company I’ve ever worked for in my 15+ years of working experience. Work in the New Hampton Inn  Bridgewater NJ location. GM & AGM, incompetent, lazy, pay is a joke, make employee work long hours, no break, violation of labor laws, they treat you like garbage! Colwen is the worst company to undertake hotel management this company is awful stay far away! They will abuse you and work you like dogs. Recognition is given to managements favorites the ones that are lazy and do no work.

The saddest thing about Colwen corporate is that you can work your butt off, but if you’re not one of the “cool kids” in sales, revenue or HR, no one really values you as an asset. You can be loyal to them for years but it doesn’t matter. Some executives play favorites and it feels like high school all over.
My biggest disappointment comes with the HR department. Lack of confidentiality and the fact that the director of HR doesn’t stand up for what’s right.

Because the job market is what it is, they will keep bad employees around as long as they show up enough and do something. Good employees are basically told to be quite and deal with it. Its a good company at heart but pay to little and will try to convince you it's fair when they screw you over.

I worked at a hotel for almost 3 years, had earned vacation time and sick/personal pay. When Colwen came in and changed everything, they took away all the part-time employees benefits that we earned and worked hard for. If it wasn't for housekeepers, they wouldn't have a business to manage! I refuse to stay where I am not valued or appreciated for my hard work. 

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