software engineer

account executive

customer service representative

senior software engineer

sales representative

Comcast

Working for this company was an absolute nightmare. I could literally spend hours and hours talking to a therapist about how awful my experience working here was.

I will start off by saying that the one and only good part of working at Comcast was the benefits. Most companies cannot match or beat Comcast's benefit package. Keep in mind, however, that frontline employees are told that, supposedly, their pay is so low because the great benefits cost the company so much that the company could either pay frontline employees well and not give them good benefits or give them good benefits but not pay them well. They chose the latter (even though employees who worked professional jobs here somehow managed to get high pay but still had the same great benefits as us frontline workers). I will never forget being told, "Yeah, the pay is low but the benefits are worth $50,000," by a manager on my first day, as if we can use our $50,000 worth of benefits as a type of currency to pay all of our bills and expenses lol.

Every single workday involved me doing about 7 different jobs while being paid far less than what someone should be paid to do 1 of those jobs. Keep in mind as you read, these were my daily job responsibilities. Not weekly, biweekly, or monthly.  Daily!  Each of the 7 different jobs required so much of your time, attention, and expertise that they should have each been a separate job on a separate team but we had to do them all daily or else we could be fired for "avoiding doing our work."

The 7 daily job responsibilities consisted of deciding if hundreds to thousands of customer's accounts should be disconnected or if the customer could get more time to pay their balance, making immoral outbound debt collection calls where we had to be the bearer of bad news to customers who had every right to be angry (even though they said we would rarely have to call customers), doing chats with extremely rude and unknowledgeable sales reps who would always try to pull one over on us to get a sale, checking my colleagues work to make sure they weren't breaking company policies (they almost always broke the policies),  deciding if low income customers could get services, debiting and crediting accounts,  and doing B2B debt collections calls. 

On top of all that, sometimes you would have to immediately work on projects that came out of the blue. Sometimes, you would have to do only do 1 task all day long because the team was understaffed and way overworked so there would be a huge backlog of work. You were also expected to stop in the middle of whatever task you were working on to do chats, which regularly took 30 minutes to an hour and required your undivided attention. Yet, somehow you were still expected to hit your super unrealistic productivity metric every single day. There would be weekly and monthly group meetings and individual meetings with your manager twice a month about meeting metrics.  Sometimes these meetings would be tense and hostile because of the extremely low morale.

 As I mentioned before, you were expected to work like a machine to meet extremely unrealistic productivity metrics that kept getting more and more unrealistic as time went on. If you cannot be as productive, efficient, or accurate as a machine, they will constantly threaten to terminate you if you do not improve by the end of the month. However, you also have to meet insane metrics for doing chats to the company's satisfaction, staying at your desk, and doing your work accurately. To pass these metrics, you basically had to stay at your desk for your whole entire shift (unless you don't mind risking your job because you dared to not be at your desk for more than 5 minutes at a time), somehow never make a mistake (even though you are bound to because they have you doing 7 jobs at 1 time),  and pray to the good Lord that you pass your graded chats (yes, they give you grades as though you're a school child) because they are designed for nobody to get a perfect score on them and you are darned if you do and darned if you don't.

Working here, I honestly didn't learn anything. Instead, I got a masterclass of how to not run a company, how to not treat your employees, how to not treat your customers, etc.

Management was awful! I can say with confidence that there is not 1 manager at this company I've encountered that knows how to manage well. It is clear to see that this company thinks the only way to manage employees is to constantly threaten to fire them and to treat them like badly behaved school children that cannot be trusted (especially if you work remotely). There is 1 manager that all the other managers are terrified of and they will go from praising you to throwing you under the bus with a quickness if they think it will impress this boss so they can save their job. They had no problem belittling you in front of everyone if you give negative feedback, claimed that any problems that they cause within the workplace are your responsibility to solve even though they knew this was above our pay grade (especially when it came to low pay), were extremely controlling (micromanaged everything from what you were allowed to eat at your desk to what you could say to a coworker who disrespected you), loved to invade your privacy (repeatedly asked employees to do things that showed their work from home environment) , unprofessional, rude, etc. Again, managers don't even see your humanity. They see you as a resource that they can use to get a promotion if you can meet your metrics. For them to see you as a human, you have to voluntarily ask them to give you even more work (even though you're already doing 7 jobs) and kiss up to them. 

Favoritism and nepotism runs wild here. So does being a workaholic. I will never forget one meeting where a manager shamed everyone on their team because we did not work all day and night until we passed out like they did. Managers also do not have the employee's backs. I almost lost my job twice because of the company's incompetence. Each time, a manager was supposed to take steps to solve my issue but when it was time to help, they ghosted me. Whenever there is an issue that they don't want to deal with, no matter how big or small, they ghost you. Upper management is also big on retaliation. They do not train you or communicate important things to you but expect you to be 110% perfect or be fired. They aren't even on the same page with each other.

Due to this, the workplace culture had the lowest morale I had ever seen in my whole entire career. Turnover was the highest of any company I have ever been employed at. It was extremely common to come across employees in our division who had physical and mental health issues due to the extreme stress of the job. Plenty of people took leaves of absences to deal with it. Almost every single person on my team had health issues from the stress of the job. The longer I knew them, the more and more withdrawn, miserable, or angry they became. At least a few times a day, I would interact with employees from all over the company and they would all express to me how much they hated their job and could not wait for their shift to end. At least once a month, one of them would even have mental breakdowns while speaking to me while others would take it on you by being extremely rude and unprofessional to everyone they interacted with. Add pressure to hit insanely high metrics to that and you have people doing all sorts of immoral things to keep their job. They will try to play you and get you caught up in wrongdoing so they can stay employed for another day. 

Every part of the job was the hardest part of the job. Nothing about this job was enjoyable. Not even 1 thing.

Please, please for the love of god pay attention to what I am about to expose here. I wouldn't wish the lifestyle of being an employee for this disgusting shady company on my worst enemy. 

I've worked in the San Jose, Sunnyvale, Bay Area region for 3 years I've received many awards and have been among the highest performing and highest paid reps in California. Our paychecks depend on manipulating our customers into adding and paying for products and services that they do not want or need AND having them sign a 12-24 month contract along with it which also comes with steep termination fees. We do have other means of helping our customers save money but we are allowed to literally not help them in the way that they want, we have the power to give a customer the run around forever. We do this because we don't get paid unless the customer is adding a service and we get penalized if we disconnect or reduce the customers monthly expenses in any way. This is not truly a sales job, its a customer complaint/equipment handling center which pays a pathetic hourly of $16 ( $1 above minimum wage in the Bay Area) yearly raises are about 30 cents or so. Trust me the business practices of this company are borderline criminal. Great benefits and almost free cable/internet are what keep employees around ( which the company is well aware of) but I swear they aren't worth it. You will be told that the commission is uncapped, which is true until the company changes its structure every couple quarters and you end up making half or less than half of what you're used to, your goals are also extremely high so if you do really well one month then the goals will be raised in the following month making it harder to hit or exceed numbers and maximize your paycheck. If you ask about the goals you will be given some random formula to serve as an explanation from a manager that does not even know how to input a service order for a customer or do anything beyond auditing time cards and making work schedules. The company will add responsibilities to your every day work life and call it an "opportunity" to make more money. For example, Comcast decided to become a mobile provider recently and because of this we now have more goals to hit with cell phones and accessories and more job duties with inventory and store closing procedures, but not a penny more is given to us hourly for this. XFINITY mobile is TERRIBLE and there are so many things we have not figured out yet and so many issues that we have no fix for; I recommend that you try out the service to claim the free $200-$500 gift card per line and walk away as soon as possible since there is no contract.

The Director of the retail space will always refer to "Retails Sales Professionals" as Frontline, nothing special just frontline. Which is belittling and demeaning but im sure she's paid too much to care. But honestly it just shows that we are disposable and it shows in the way she addresses us every single time. I have been lied to in my face and manipulated by Market managers and store managers; These are the kinds of people that have power and control the futures of hardworking adults. These are the kinds of people that will give someone a petty warning for an offense or policy violation but give someone else final warning or even termination for that same offense. Of course you could always raise a concern to the HR team ( which consists of elderly women that do not hold college degrees) and wait a few weeks for them to "investigate" the matter but nothing ever gets resolved that way..what a shock. There are managers still working at San Jose stores that have been reported for showing their employees personal content; they walked away with final warnings.

 If you have a voice you will be gone quick no matter how good you are at your job, and if they want you gone bad enough they won't even give you a valid reason as to why they're letting you go. My close friend is someone that had an entirely clean record ( minus a small verbal warning given nearly 6 months ago) who was randomly let go because he simply used his employee cell phone to capture customer consent at an outside sales event that he was asked to go to as a favor for his manager. He wasn't accused of falsifying sales or anything they just let him go for simply capturing the consent form on his device and reviewing it with the customer.. no one knew that this was a violation of company policy or that you could be fired let alone written up for such a thing and no one could believe that my friend would ever get fired for shady business; he didn't even have a record for any kind of misconduct or policy violation throughout his entire career. 

The monthly " Anonymous employee satisfaction" surveys are actually made up of the same exact questions as this review forum asks for; this isn't a coincidence, comcast knows where to place its smoke and mirrors. The employee surveys are not truly anonymous and whenever a store has mostly negative survey scores, the store manager is negatively affected which results in an early morning store meeting that usually turns into an unorganized venting spree. 

Comcast PRIDES itself on internal promotions and opportunities for growth within the company. But if you take nothing else away from this please for the love of god trust me when I tell you that YOU WILL BE LIED TO. Once you express interest in a management position you will be told that you need work on your "growth and development" every manager and above has that tired talk track memorized. None of your leaders will activeley help you get promoted; I've seen it first hand many times. They will ask you to drive to outside sales events, meetings, and participate in programs or whatever else they can think of for MONTHS to "build your story" for an interview. Comcast interviews are rigged and managers already pre select who they want to fill positions in their stores before the interviews even take place, Ive had a manager approach me before an interview, telling me who would be receiving the promotion before interviews were completed ; once the interview process was completed it turned out that the information she gave me was true and that the hiring manger did in fact hire someone not because of her skill set and hard work with Comcast but because they used to work together at Verizon wireless, they just went through the entire process because they legally have to give everyone equal opportunity. So unless you kiss a lot of behinds and or used to work for the hiring store manager at another time or with another company you will not be promoted because promotions have nothing to do with your skills at Comcast. Most management positions are easily filled with people from other companies that know nothing about Comcast's products and services, have no leadership or people skills, just years of micromanagement experience. 

I KNOW I SAID ALOT AND MANY MIGHT NOT HAVE READ EVERYTHING BUT I SWEAR THAT ALL INFORMATION GIVEN ABOVE IS 100% accurate. Please be careful, if you have no other options then choose Comcast.

I worked her some years ago, almost 8yrs, had 5 or 6 differnt supervisors through out time, some were good and some just cared about there numbers, the company didnt understand differnt areas your routed in, have differnt tolls on time, care, customer needs, for example wealthy areas with rude rich customers may have more needs, are picky on the way you run wires and have 5 times more equipment to resolve vs an area with smaller homes and laid back people that were easy going ,but dealing with rude people and on how much they pay on there bill monthly, and will complain to you daily from job to job to job every day, techs will finds ways to squeeze into easier areas, so its a task to get routed in good areas, they took away senority therefore you can have techs with half your yrs over throwing you from a turf you may like more than others. If your a tech that cares and knows telecom theory you will rock, but your expertise may not even reflect your weekly metrics (numbers) one bit, beleive me there are ALOT of non caring technicians there that dont follow NEC codes there or care to deliver service in a correct manner, and there supervisors may just turn a blind eye to it daily, just not knowing how to go about due to no quality control there, I was asked to lie to a customer once due to lightning striking the network system (plant) and smoking the guys TV,which happens from time to time due to a tech in the past that just didnt check his job right. I refused to comply with the supervisor , honestly I dont think the supervisor deserved one bit to even be in ''telecommunications'' granted I had votech training for 2yrs, tons of experience with telecom in my life, and worked hard, but didnt mean one thing, theres alot of faults with in the organization and not much at all for oppurtunity advancement due to corporate penny pinching, I could go on and on, but hey, pros are is you take your company vehicle home, the pay is ''ok'' and in my opinion the vac and pto time were pretty good, but due to stress of '''numbers'' and rude customers was one thing where the time off wasnt enough, some techs would take weeks on weeks of time off unpaid just to rebalance there minds. Funny thing is , is that you can bust your hump like no tommorrow and get rewards and pats on your back, and then do bad on metrics yrs later due to unknown head end or plant issues or bad faulty equipment from there warehouse and get threatened your job, now talk about stress on that, who wants to work for an organization like that, bust your back for yrs and yrs always doing everything as perfect as you can, then get threatened. but ill tell u this, there may be techs there that love there job, and dont even do there job correctly or right, according to specs, some techs will label them and you could imagine the rest. But theres handfuls of techs that love there job there, they may take short cuts, lazy as can be. One thing is you can be a bad tech, and do jobs faster therefore you may make numbers ok, but you will make other techs angry by doing that, when they take the time to clean up your mess due to your own lazyness and poor troubleshooting skills. If ya need a pay check bad, and you dont got much skills or wanna get your foot into the door of the ''telecom world'' its a great place, there human resources are legit and will take action, ive seen a so called bad sup get fired once, granted I like him but his men didnt like him. I dont hate all the supervisors and probably like them as humans, just there job is weird  and thats to read there teams (technicians) there weekly numbers over and over and over till you puke, why not just email them lol. Got to a point were the weekly metrics were just annoying from day one, from day one I got a job there and busted my behind, nothing changed, reading me my numbers were just pointless I had no control of , either way I troubleshooted the same way, treated customers the same way, I really didnt care about there ''numbers'' because I knew how much blood n sweat i put into doing the best I could. I worked as if quality control was trailing right behind me, now days I can just imagine the amount of hacks there, short cut kings poor craftsman ship and judgement but just show up for a pay check and thats it. Never dumped off my work on other guys, Id reschedule jobs and made sure they were in my route and not someone elses, i was responsible. and last of last, its not the supervisors fault or managements either, they are just robots taking it from the higher up, comcast could mellow out the complaints by not jacking up prices due to corporate greed, they could lighten up a bit on there techs, therefore not have much turn over, it could be a great place to work, sad the big wigs in the corp have transformed a great service into a greed factory non caring machine guess thats the result of buying and selling organizations and playing the game on wall street lol, one day to only have an A.I. system over run all humans out the door, its then Id look back and laugh if I still exist. They do have strong infastructure and can deliver a great service though, try it out if your curious, see if you can do the job right and be the best you can, but save your money for college because you may want to move on, the job can burn you out to warn you.

We all know Comcast’s reputation for customer service- and I fully understand why it is the way it is after working here. 

Training is terrible- little to know knowledge passed on to new employees. Training did nothing to prepare reps for the internal processes nor any real telecommunications industry knowledge needed to professionally guide customers through what is right for their business- only what the rep is incentivized to sell. Reps are encouraged to make things up as they go as there is no resource to know what’s correct,  the ONLY goal is getting you to sign a contract.   My claims are substantiated by a 70% attrition rate.  When new employees join your team, you are held to a 100% quota for that rep the moment they join your team although they don’t hit a full quota requirements until their 1 year anniversary has been completed. The company 100% robs their supervisors from the ability to earn money - unless of course your manager likes you and stacks your team with veteran employees which I’ve seen multiple times as favoritism and politics run ramped. Continually employee turnover and full quotas for each one- it doesn’t take a genius to do the math to see Supervisors are robbed of the ability to make money.  A new company compensation plan came out and had negavtily impacted the employee experience but management has made it apparent- they don’t care. 

Reps “Own” the customers relationship for 4 days regardless if that agent is Competent or not. During this 4 days or after your order is submitted- NOONE will help you, including supervisors- for 1 simple reason- they aren’t paid on your deal and you’re doing nothing but wasting that agents time in their eyes and are Jeprodizing their employment as every call answered is a negative mark against them, close rate is the only thing they care about. This attitude is something that has been perpetuated by the Management with their misguided metrics.  I know- because I was one of them telling the rep that due to the Companies Culture and direction given.  

I have spent 2 years trying to fight for the customer & employee experience- when I spoke up too much for that cause, I have been targeted and micro managed. They say “Customer service is Comcast’s # 1 product”  but when I  brought this up in a meeting on how we needed to improve or customer experience, -a senior manager scoffed and said “ this is Sales, not customer service”. That attitude and disregard of the company values is a direct representation on the care taken for our customers and employees in the Horsham and Miramar locations which spans the entire mid west and south eastern states.  

As a customer, if you need help - the availability of any real information is either Nonexistent or by the time the information is made available, the business has already suffered such a detriment of loss of productivity that they’ve gone ahead and severed ties and moved on to a competitor with a lesser quality of service who will take the time to answer the customers questions in a timely fashion and service them.  Comcast Business is 100% a quantity over quality company- as long as Wall Street reports of net add subscribers and market share increases- they don’t care of the fall out NOR the impact that has on our small/medium sized businesses- something I find completely unacceptable.  After trying to fight the good fight and loosing- you either get with the program or get fired.

The culture is a a nasty one. I’ve never worked anywhere where self centeredneas and self serving superceedess the managements care to run the business correctly. As a member of management (really just a team lead disguised as an inside sales supervisor position )  myself or my peers have never had meetings on how we can improve the customer and employees experiences nor processes that negatively impact them. The ONLY meetings we had was how we could get the employees to sell more triple plays. 

I feel for the front line BSR employees which is why I would never recommend anyone I cared about, or to that point, anyone I know to work for Comcast business.  I’ve fired many great employees whereas unethical slime is praised for their output without any care of how they do it and make $150k+.

A typical day would be coming in 15-30 minutes early to get prepared and sort through the numerous emails that don't pertain to you. Then clock into a system that frequently boots you out and shuts down for no apparent reason. The fun part being while on the phone with a customer and having to restart your computer multiple times as they scream in your ear because we can't help them.

 Supervisors never want to answer calls or talk to irate customers and would pass it off onto the "escalations team" which are just more experienced representatives that are more firm with the word "no". The supervisors never really care. It was like in high school where the teachers had a teachers pet the supervisor also had a select few that could get away with anything and could do no wrong. Supervisors' pet can use their cell phone and talk to other co-workers and slack off and the supervisors do the same but if you aren't the pet, don't you dare even charge your phone because you're stealing electricity!

 Co-workers try to help each other out as much as possible but hate being on the phones and dealing with customers. When I was hired I was told it would be about bill reviews and taking payments and such when all they really cared about was sales. I am horrible with sales and they kept pushing me on it though, and I received no help. The 8 week training was just for order entry and not learning how to talk to customers or to be prepared for being criticized on everything you do. Essentially the motto when out on the floor was "Fake it till you make it". 

 They recently added a new program to make it even more difficult to advance in your career after making it so you have to be in your current position for a year from it previously being 6 months.

 The most enjoyable part of the job was when the company would have cook outs or order pizza on special occasions. They also had team meetings where it was goofing off for 40 minutes and talking about products for 20. They also had a program called "dash" and if it was slow people who had certain shift schedules could get out early. It was never offered to the late crew and the location I worked at rarely received it because other centers were of higher importance. If you are lucky and live in a Comcast area you can receive free cable, internet and phone. You also get a Comcast technician to install it and not one of the out source people who are very disrespectful to the customers, both on the phone and in person.

When in training you get an hour lunch which is perfect. You get to relax and destress and actually be able to have warm food. Once you get out on the floor that changes. You get a half hour break and have to wait in line to use the microwave and maybe half of the microwaves in the break room work so you stand in a long line for most of your lunch waiting to heat up your food. You are lucky to have your food when you get there too because people steal others' lunches. You get no time to de-stress or relax after dealing with a lot of unruly customers. Unfortunately, there is a lot of thievery there as well. Many times I have had things stolen from my desk. If you're lucky enough to have a key for your desk then you have to lock everything up before you leave because people will take things from your desk and will go through your desk if unlocked. 

Your breaks can be used against you. If you end up going on break late because of a long call you could get in trouble or if you have to go to the bathroom you get in trouble. You even have to ask a supervisor to be able to go to the bathroom to approve the time. It's like being in middle school. 

If you miss a day of work you expect to not get paid right? WRONG! You HAVE to pay yourself using your sick time or flex pay. If you are 10 minutes late you HAVE to pay yourself. They pay you by the minute at this company and if you are a minute late you have to cover that. It never made sense and still doesn't.

Positives:

-You do get an Iphone and I pad to take home
-If you live within 30 miles of the location you work, you can take a company vehicle home. 
-Was only required to visit the office for 1, maybe 2 am meetings per week, or unless you needed to restock your van supplies. 
-Great benefits (cable, internet, universal studios, 401k, etc.


Negatives:

-Starting out techs first have to go through 3 months of schooling, I normally wouldn't consider this an issue- but it immediately showed me that they have a hard time retaining employees for an extended period (and this is because the tenured employees  usually don't leave.)  As a new employee I was talked down to multiple times by management and felt about as invisible as a person could feel in pretty much every regard.

-The location I worked at had a few strong leaders, but for the most part they majority were unmotivated and seemed to do very little work outside of taking a phonecall or doing a random inspection at a job you're currently at or have done.

-On many occasions there wasn't enough equipment or supplies to go around. which would result in us having to force lower end boxes or modems, cameras, etc.  

-They will immediately drug test you if you cause the slightest damage to anything, regardless if your work vehicle is fitted with the proper equipment to see properly (broken back up alarms, overhanging ladders, being required to back in to parking spaces). 

     In the end, I wasn't happy with the culture or general environment and despite base pay seeming high to start, you definitely don't get compensated for the work you do.   Most of the management team were very aggressive and obviously stressed from the management teams above them, despite being one of the strongest regions in the company in almost every metric.   Jobs were sometimes very simple, but often times you would get stuck as well (loose connector in the back of an attic that was spliced years ago).  Then the managers will begin to call you and text you and ask, "what's taking so long?"  Number of jobs per day needed to be kept up on. 
   

  We were told that we wouldn't have to spend too much time in attics, but if the job didn't get done, it was on you. I once spent too much time in an attic that had to have been well over 100 degrees, and I almost passed out,  the customer was happy- but not me or my management. (despite the cable being bad from split point to the living room. (not a common issue). 
     

   Job routing seemed nice at first (ipad and iphone app with live dispatcher que) but the dispatchers were not familiar with our area so many times we would get sent many miles from our assigned area to work a job where another tech could have done when he/she was a half mile away.   Highly metric driven, I personally performed pretty well, and was late zero times and missed one day of work (due to said back pain).  You will climb ladders and go 10-20 feet off the ground onto tension lines, and you never know what you're going to get as far as the house you're going to (and the disasters and smells therein.)  In the end, I wouldn't say it was a really bad job; but don't be out of shape before you start and expect to have your job on your mind, even on your day off.   
    

     If you're new, you'll be working x-mas, thanksgiving etc- until you're considered tenured.  The cable package and benefits are great, but lack of innovation and modern ideals leaves the company flatfooted in a market they have cornered, which gives them no reason to innovate (especially here in sunny south Florida.)

Sometimes it was smooth, and sometimes it was not.  As a company however, they still need a lot of fixing within.  (here's looking to you out-sourced customer and technician service.)

Currently, as a Technician I work four days a week for ten hours each day with some days lasting a little longer than ten hours. Most of the time I can take a break to eat lunch so i can continue to work a sometimes physically demanding shift. The pay is decent, although sometimes making your progression every six months for a small raise can be difficult. Often times it's due to things that are out of your control like outside maintenance issues, a customer's lack technical understanding, or sometimes even bad equipment. Overall al though, I would still probably choose to work for Comcast over other companies because of better benefits and no traveling outside of just a few cities. The company gives you plenty of vacation and PTO with a good working schedule which is really important to me and pretty much everyone else. I have to admit that I have a lot of distrust when it comes to the company... at least in the Comm. Tech. department as I can't speak for other departments. The reason being is that there have been man issues for years that were never resolved like regularly being over routed for the day and missing timeframes because of it even though making it to appointments on time is one of our metrics that we have to meet. What I'm about to say next I'll admit, for the most part, doesn't happen as often anymore, but it will explain my distrust for the company.
 When I first started as a Comm. Tech for Comcast I was CONSTANTLY forced to over extend myself by running to 8-10 jobs a day (installs and trouble calls). That might not seem like many to some technicians, but we had a lot of technical issues with equipment and even more issues with customer service and work order accuracy so much of my time was consumed by that. I regularly worked several hours of overtime a day and had to work through lunch in order to make timeframes (we were never given enough time to complete work orders). Since I was constantly running around and not eating enough calories due to so many skipped lunches I went from a fit 210lbs at 6'2" to a boney 160lbs. Trust me when I say that I felt awful all the time. Everyone complained about this issue because not only is it unhealthy to skip meals while working yourself hard physically, it's also dangerous to do in the heat of the Summer. One time during a meeting our HR representative told all of us that she didn't want to hear about us not being able to take a break for lunch anymore. Pretty shocking coming from HR. The worst part was probably constantly having to hold off on using the bathroom because I was constantly trying to make up for time from being overloaded with work. I found out that when you regularly hold off on restroom breaks your brain shuts off the uncomfortable feeling that you have from holding it in. If a company really cared about you then they wouldn't let this happen. I hope that if you pursue this career that you never have to face these issues. I apologize if this seemed to be a negative rant, but I feel that people should know this before applying.

I have been a service & maintenance supervisor for the last 6 years and have managed 21 employees. In the training and hiring processes, I have evaluated the candidates for employment in the following areas: promptness, eagerness to learn new products and procedures, valid driver’s license and driver’s history, and for no excuses to come to work their regular shift. In the area of setting goals and expectations, I am responsible for daily & monthly feedback. I am required to have five weekly evaluations done on five different people. I am required to be in the field with my employees 60% of the time in order to achieve these goals. I also do 10 field observations quarterly. My techs are called in monthly to go over their metrics so they’re aware of areas of improvement and areas they’re exceeding in. I also rate my techs semiannual reviews and go over them with each technician. I coordinate work with the local police departments on getting big cable wire and equipment across busy highways. In conjunction with coordinating this project, I am responsible for overseeing the payroll of the law enforcement. I’ve also overseen night projects with my technicians. Lastly, I am responsible for presenting the weekly safety topic to all of the service and maintenance unit technicians. At our location, I interact and play a role with 372 technicians and 30 upper management personnel.
I’ve received Sensitivity training via the human resources unit to handle work-life balance of our employees. I am over my technicians putting in their time daily otherwise corrective action takes place. I oversee the DOT paperwork and registration of each technician’s vehicle. I help to make sure we are in compliance with FCC paperwork and flyover leakage (cable or damaged cable). I train all of my techs on new tools, software, and equipment from vendors. I also train my techs on ladder certification and defensive driving. As far as purchasing, I am responsible for repairing and purchasing new inventory for all 74 maintenance techs. I verify all equipment going out and coming in within our maintenance unit. I manage records from my monthly and annual truck inspections as well as my DOT files annually. I oversee my budget of 10% for overtime weekly and my parts and labor within $30, 000 biweekly. Lastly for administrative roles, I make sure all my purchase orders are signed for upper management approval.
Safety meetings are conducted by me every Wednesday of every month for the entire maintenance unit. I negotiate with vendors on equipment that has been repaired, but still not working after repair. As supervisor, I enforce the policies and procedures of the company and reiterate them to the employee, it not followed corrective action is taken or termination follows. If there is an employee not performing, I am required to sit down with them every 30 days for positive and negative reinforcement. This information is presented to management and human resources. I always use a positive approach and presentation with my employees to motivate them. I express to them that I’ve experienced what they maybe encountering and it can be done. My positive approach with all my technicians usually prevails.

The day starts the moment you set foot on the property. Many times I would be addressing issues as I put my lunch away and while my computer was loading.

This company does not cross train people. It is a waste of people and talent to not cross train those that want to learn. I aggressively sought out others who would teach me so that I would not be held back. They do offer NCTI course you can take to increase knowledge. However, you are restricted to what you can take based on your current job. This too is a waste. Just because someone is a tech, a warehouse worker or a front counter person does not mean that will be the only job they will have within the company. This company does not think ahead when it comes to their greatest asset - their people.

The hardest part of the job was cycle cut offs which occurred every week. The most important cutoff date was the 21st. The information collected for the 21st contributed to the financial statements put forth by the company. No matter what day of the week the 21st landed on, you were "unofficially" required to work a three day stretch (20th, 21st & 22nd) until all work was done. This applied to not just your area. When you finished with your area, you were required to report to the Supervisor that you were done so that you could be assigned to help others. This was the one time were helping others was allowed. On these three days, you stayed as long as it took to clear the entire region. These days would typically be 10 -16 hours long. You were never given permission to take vacation time, personal time or sick time anywhere near the 21st of the month. You are forced to give up far more that you ever gain. There were “indirect” punishments for taking any time off (vac & personal time).

What I enjoyed most was helping people - internal and external customers. I had several external customers that counted on me. One was my Insurance Agent. She had her personal home, vacation home and business all serviced by Comcast. After I learned how the business department could not get her help for two days, I told her to contact me directly the next time she needed help. As for internal customers, department supervisors frequently would come to me. They knew that I would treat them fairly. I would not belittle them for asking for help. Plus I was very good at understanding the billing so I frequently would be asked to decode a complicated account. I went out of my way every day to help people because it is of my nature to help and it is the right thing to do. My superiors did not like or appreciate that I would help anyone who asked for it. If I could help and had the knowledge to assist - I would. This company claimed to be a team; however certain middle & upper management actively discouraged people from seeking help.

I worked for Comcast for nearly 7 years (one month shy). I watched the upper-management rip people apart that were trying to make things better for the people - both internal and external. So when my position was eliminated, I deceied not to elect for another post within the company. I do not recommend Comcast as a good or even decent place to work. Comcast Cares Day - don't make me laugh.

When I initially joined the Comcast, I was eager to start my career and was an outstanding leader while employed for comcast.  After a while, I realized that the company was terrible and didn't want to waste my talents on such a terrible company.  

Comcast is a very stressful job.  Not only do you have to deal with the stresses from the customers but you have to deal with management breathing down your neck about every little thing.  You have to meet monthly metrics (which I had no problem meeting) but the metric system causes a lot of stress.  For example, when you have a 6 minute average call handle time and you've been on the phone for 15 minutes with an irate customer and then you receive an instant message from you're supervisor telling you to basically hurry up and end the call...that's stressful because you're already stressed because you have some crazy person yelling in your ear and then you have your supervisor who thought it would be a brilliant idea to send you an IM offering NO assistance but reminding you that you've been on the call too long.  

Ya know, if the company wasn't so terrible, maybe I wouldn't of had to spend 15 minutes or more on the phone with an irate customer.

Comcast was draining me.  It was making me dislike people. It was making me into a nasty person who didn't genuinely care about the customer.  Comcast turned me into a greedy salesperson, whose focus was on selling new products instead of offering superior customer service. 

Comcast has outgrown themselves.  Comcast has to keep hiring new reps because there is a high turnover rate.  The new hires are poorly trained and not provided with ongoing support after training and because the reps are poorly trained or no longer give a care, the customers receive poor customer service which causes the customers to become irate.  Then the customer takes it out on the reps.  And because the call volume is so high, Comcast can't afford to pull their reps off the phones to have weekly coaching sessions and team meetings so in result, the customer continues to receive poor customer service.  Then it gets worst and worst.  More customers upset.  Not enough employees because everyone quits.  More customers call in need of customer service.  Not enough employees.  Customers on hold for 45 minutes to one hour.  The customer is irate. Oh and you are expected to sell news products to these customers. It's an ongoing cycle that can't be fixed.  

When 95% of the reps state (in an annual anonymous survey) that they are actively seeking new employment...that says a lot about the company

The supervisors (not all, but most) don't do anything but sit in their little cubicle all day and look at metrics, send emails and micromanage ALL DAY.  There were so many times when I needed assistance with little things and even the little things were ignored. I still never received 6 hrs of pay because the supervisor failed to their job.  But hey, they're on salary, why should they care.  They are guaranteed a paycheck every two weeks.  

Anyways...I could go on and on but I won't...

Since I've quit comcast, I'm no longer upset every time I leave work, I'm no longer stressed, I'm happy and working at my new job is like a breath of fresh air.

IM FREE!!!!!!!

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