front desk agent

housekeeper

night auditor

breakfast attendant

hotel housekeeper

Comfort Suites

If I would've known that the staff members would be like this, I wouldn't have applied for the job. My first two weeks working with them was okay. After that I started to notice the lack of work that the staff members had. Especially the supervisors, and the manager is right there with them. 
They always telling the housekeepers to stay off their phones but you can clearly see them walking around with their phones out in their hands texting, on social media, and even on calls. When on a call the phone is on speaker and they are speaking really loudly through the halls. Personally I think that's very rude, just because the walls in the hotel are then and if I was a guess trying to get some sleep, I would've been very upset.
 I strongly believe that the manager and supervisors pick favorites between the staff member, because some staff members do get treated better than others. If something goes wrong or if it's something they don't like, they will blame and pick on those staff members they don't like, even if that staff member had nothing to do with it. They just want someone to blame it on and accuse. 
The rooms are poorly inspected for bugs. They have very badly bed bugs and other insects. If asked for my opinion, I would suggest to shut down the whole hotel for properly inspection, because of the insanely complaints we get about bed bugs. 
I've had people come to me and asked if the hotel was hiring and honestly I would tell them, "you don't want to work there,"  and I would tell them why not. I've had friends ask me how much is a room and again I would honestly tell them " you do not want to stay there", and I would also tell them why not. 
Since I've been working there, so many people would quit. I've spoke to most of the one who quit, and they would tell me the reasons why they were going to leave the hotel. Number one reason was the supervisors and how they would go to the manager about them and the manager does nothing about it.
I do remember letting them know at the beginning that I need a specific kind of gloves to wear cause of my sensitive skin and nothing has been done about it. I was told to buy some. I wasn't going to continually to buy the gloves I told them in the beginning I needed and everyone else doesn't have to. I find myself going to the doctor more than usual and paying for my medicine more than usual because of my skin keeps getting agitated with the chemicals in the cleaning bottles, and the chemicals they use to wash the lining with.
Back in November 2018 a real nice lady, she was a guess, stops me from working, asking for gloves for a project she was working on in her room. I told her I would be glad to go look for some for her and that I'm sorry I don't have any on my cart because i'm allergic to the ones they offer. She waited for me to come back and when I did with the gloves, she handed me $20 and told me it's really strange they don't have the proper gloves for me knowing so many people in the world has allergies, she thanked me again for the gloves and walked back to her room.

My issue is with the Comfort Suites in Florence KY, not the company as a whole. The owners of this hotel have 2 other hotels they run in the area. Avoid the ones under Seva Hospitality.

The only good thing about this job was the former GM, but she no longer works there. The management here is money hungry, but the new GM is the worst of all of them. She is the owner's mother. I have personally witnessed/been told by coworkers of these things:
- The new GM will change the guests rate AFTER they have already consented to the rate they were given WITHOUT their permission.
- She will argue with guests when they catch her increasing their rates.
- She will blame the front desk clerk for HER wrongdoing in front of the guest.
- She does not know the computer system whatsoever, and will make mistakes that the front desk agents need to (& hopefully can) fix.
- If you work overtime, you will not be paid your proper overtime amount - if you do work here check & keep ALL of your paystubs. 
- The owner has asked a female coworker of mine to essentially flirt with someone into increasing their rate by $20-30 on multiple rooms.
- They have scheduled my coworkers OUTSIDE of their availability and then punish them for not working those shifts.
- Said coworkers have been punished by having their hours cut to very few hours during a global pandemic.
- Management as a whole is very manipulative, disrespectful, and will cross your boundaries.
- The new GM will make the front desk agent take the blame and apologize for HER mistakes so she doesn't get screamed at.
- She will lie to guests about her involvement in the company - she will claim she isn't a part of management and is 'just a team member,' she will expect her staff to do the same.
- She will try and force you come into work if you're sick, even during the COVID pandemic - I have worked multiple shifts while having the flu.
- The hotel is NOT being cleaned/sanitized the way it should for a virus this severe.

There are honestly probably MANY more reasons why working for them is a bad choice. This is an easy job for sure, but it will be very hard for you if you're an honest person. This job will most likely make you feel gross and dishonest, and it is NOT worth $10 an hour. If your experience is anything like mine, you'll be punished for things out of your control while watching your coworkers clip their nails at the front desk and take inappropriate phone calls in front of guests.

This is a horrible soul sucking job, and I can't wait until I find another place of employment and can leave this place & the other hotels.

A typical day at work is just like you would imagine as a front desk agent. Check ins and check outs, helping guest, staying organized and doing odd jobs that are designated to you.

I learned that nepotism is alive an well in the workplace still to the day and that many of the individually owned hotels have a major fault in there employee relations department.

Management needs some serious updating. After working there reading medallia reviews and getting a first hand taste of it its not an opinion that management could be better its a fact. Current manger is not very hands on and work bankers hours even though it's a 24/7 facility. There is a very brief training that leaves you unprepared for the bigger issues. Playing favorites is a big thing with the management. The only thing it could be described as is tyrannical if you disagree with anything you will most likely be harassed by your higher ups. The HR department is all but invisible and will not help you with concerns about other employees or management.
You've been warned.

Workplace culture is pretty laid back the other employees are a good bunch for the most part. You occasionally have that one bad apple but they drop off quickly.

The job is not a very strenuous one its perfect for someone just starting off in the hospitality industry. The only thing that is slightly difficult is group check ins. If you are looking for a change in your field and enjoy customer service relation and are very good at dealing with people i'd suggest making this your first step before going to a more high end hotel chain.

So I work 2nd and 3rd shift as a Night Auditor. I come in, and usually if there is communication, it's that something broke down with the computer system we use to check people in. The owner recently decided we were going paperless, which meant our checks to confirm who had signed in were no longer streamlined.

The people are typically pretty alright to work with. Especially the night auditor crew with one exception that I shall not get into.

The management team curates a culture of backstabbing and talking behind everyone else's back. It is a frequent thing to hear that a problem only exists because of x shift, or that this shift is the only one that does anything.

The system is confusing to say the least, and not streamlined very well at this location. The process to sign in guests is convoluted if there is anything unique about the process that they request, and the Incidentals we put on hold far exceeds all other hotels in the area, being $150 dollars.

While I am thankful to have learned data entry skills from this establishment, I do not like this kind of hostile work culture that micromanages your work, always points out your mistakes but never where you went above and beyond, and ultimately treats everyone as expendable.

The fact not everyone is paid the same who works the same job is also not okay. I am a new hire, why am I paid more than the people training me?

They do not care about your problems at home or do not care about your private issues with your health. I went to the hospital multiple times and had excuses and still got wrote up. They constantly change the clock in time from 8:30 to 9 whenever they please. I got wrote up for trying to contact a corporate manager through email when I was using the open door policy..... every time you come in the morning you have a full list of 15 to 20 check out everyday. I had recently dyed my hair while on furlough and I came back and they were mad about it and told me if I didn't change it back I would be fired that it had to be natural colors which I was unaware of. The manager is extremely rude and doesn't care about your personal doctors appointments. If you call in sick you can only call in about two or three times a year which is crazy impossible but that's what I was told. They rush you to move so quickly and don't take into consideration that it takes a while to get so many queen beds made at once. There's never enough towels or washcloth or sheets on the Shelf when you come in the building. They want you to throw linen down at a certain time but you're supposed to have 5 rooms done by 11 while getting your cart together and still Gathering your sheets that you don't have and Gathering towels that you don't have and getting your liquids in your bottles. While I was on furlough three of my payments never came through and when I was called back to work I asked the manager and he said that the money was just late it was the unemployment offices fault. But when I checked into it my payments for those weeks had not been certified for at all so I had to certify for them myself. I could go on and on.

I was recruited to the night audit position by the Front Desk Manager from another Choice hotel. Huge mistake on my part. Upon my interview, I was promised $9.50/hour. Upon starting, I was told I was getting $9.25/hour even though I have over 3 years of experience in the travel industry. That was the first strike. I was told repeatedly by the Front Desk Manager that the General Manager is extremely picky about how things are done. This was a second strike as I am not fond of being micromanaged. Third strike: From what I can tell the turnover rate for this audit position is high because of the sheer amount of work involved in the audit process. In particular the market and tracking reports were the biggest headaches I've ever encountered working at any hotel, and I've worked at several. The process for these reports are so stressful I nearly quit the first night - but I pushed through it. The owners apparently demand these to be done, but given the fact that I've worked with Choice's Property Management system for 2 years now, I can tell you they aren't necessary. It's a bunch of BS the owners and management want the auditor to do to stay busy since the overnight shift is slow. The audit process at other Choice hotels is so simple that you literally press a button, print off reports and file them - that's about it. If you want a night audit job that isn't a whole lot of work, THIS POSITION IS NOT FOR YOU. BEWARE. Final strike was the fact that they don't even offer free breakfast to the employees... a "discounted" full breakfast is about $9.. ridiculous. Avoid!

Recruitment: The hiring process was straightforward as I filled out an online application and was hired on the spot after showing up for the interview. I started working within the same week.

Training: The online training courses were well-structured and consisted of step-by-step assignments. After that, I received hands-on training from a more experienced colleague. However, my co-workers did not provide adequate training, and on my third day alone, I had to rely on an employee handbook/guide and the online courses. This happened during the busy spring and summer traveling season, and I had to learn quickly. Nevertheless, I was later tasked with training a new hire one month later.

Job Responsibilities: Overall, the job was relatively relaxed, and I actually miss it! I worked at the front desk assisting guests in making reservations in-person and over the phone, familiarizing them with the area, and addressing minor maintenance and billing issues. I sometimes had to collaborate with third-party companies for billing matters. I also assisted with laundry and breakfast and occasionally worked long shifts due to staff shortages. I enjoyed building relationships with regular guests, and I became the go-to person for the General Manager. My colleagues were pleasant to work with.

Training and Supervision: Despite some initial challenges with training, I eventually became proficient and was entrusted to train new hires. I trained eight people during my tenure, and I always enjoyed helping others settle into the role.

Being a Night Auditor at a small hotel like Comfort Suites is the easiest thing ever. 

My typical day at work is checking guests in if they're late arrivals (if any) and answering the phone is anyone calls or needs assistance. But for mostly the entire shift I just sit on my laptop, watch Netflix, do my online School Work, watch my anime or Youtube, and just chill until a guest comes in and needs to check in or answer the phone accordingly. Around 4 am is when I run the nightly audit which is literally just a simple button press. I then continue to print out stacks of reports and scan them to corporate every night and then paper clip them to a folder and put them in the cabinet. This process when you get it down only takes like 30 minutes at most. Then you set up the breakfast, just make the coffee and stock things like silverware, plates and bowls. That's pretty much it. If you want to be technical, this shift is only like an hour of work. The other 7 hours of your shift you just chill and do nothing because there's nothing going on, it's the middle of the night and guests are asleep. 

This job is great for students like me and you can take advantage of the downtime to get work done. Your the only person there at night and the quiet environment is nice because you don't have to deal with the nonsense that goes on during the day.Night Auditor is definitely the best shift to work and you get paid an extra dollar higher than everyone else because you work overnight and get that differential pay. ;)

When I first started working for this hotel I loved it. We had a great GM who actually cared about the workers. I looked forward to going to work everyday. After he left things went down hill fast. We were without a general manager for a while. Things continued to go okay until the new GM came. EVERYBODY that were current employees were fired with short notice. There were no warnings. Things came up missing from some of the employees and other areas. Rooms were not cleaned very well. Customers were angry about rooms, front desk agents, and managers. It was a big mess. I saw more than 15 people come and go in the few months I worked there, including myself. Not only that, they have cameras not only to watch for guest purposes, but even in private areas where the staff occupy. There is no privacy here. They listen to everything you say via camera audio. The pay is terrible. The owners are inconsiderate of their staff.

Best thing is they really took in consideration when you needed to be off. Just let them know 30 days in advanced what days you needed off and they would adjust the schedules to fit what was needed for the crew. The same for vacations days. If you need to call out just make sure you do an hour before time.

Let me start off with the good:
Great for flexible schedules
Great first job
Great job if you want spare time.
Good about time off requests.
Employees are mostly kind, but be weary of night audit as of 8/27/22.
Now the bad:
Faulty hours. Unreliable/inconsistent schedules for part time workers. If you request certain days, you may only get them for a week at a time before the schedule does a 180 and you are now working all the days you wanted off or vice versa. 
The pay is not nearly what it should be. Front desk is often left with the 'mess' of the hotel and 3-11pm has no manager. Broken rooms, miscommunication, and slacking on other shifts. This makes the job more work than it should be. This location is currently lacking a repair man and enough housekeepers to keep it going. Housekeeping is AMAZING for what they have.
No second agent on shift. No two workers are allowed to work together which makes getting extra hours like pulling teeth. It is a safety concern as well, as there is no way to contact authorities if you are busy with an issue. There are also no locking rooms should something get violent.
They respect time asked off but won't even try to give you a shift to make up for it and if you need to cut your hours down temporarily, they will not get them back to how they were. Management is horrid with care for the employees. The manager here is perfect. Great person...but the higher ups allow no room for growth and pick favourites.

Top Job Titles	Average Salary
Front desk agent 269 salaries reported	$13.55 per hour
Housekeeper 195 salaries reported	$12.64 per hour
Night auditor 93 salaries reported	$13.79 per hour
Breakfast attendant 72 salaries reported	$12.13 per hour
Hotel housekeeper 66 salaries reported	$13.43 per hour

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