nursing assistant

floor nurse

licensed practical nurse

housekeeper

server

CommCare Corporation

Management does not adhere to ethical guidelines. Many state surveys occurred during my employment and staff forged documents that were non existent, but requested by surveyors. Administration adheres to a good ol boy system, there’s no rhyme or reason as to why they do things, otherwise. The lack of professionalism and organization creates chaos and at time of hire, there were no clearly stated roles and responsibilities leaving ALL staff to complete tasks that were not related to their direct roles. Many people are treated with favoritism or preference over others and while there’s a new facility, because the same staff members are employed with the organization, little is expected to change. Also, during COVID - HIPAA was breached and little information about residents and staff members was kept confidential as people in the community shared that staff were directly informing them of people’s names, conditions, and their own experiences within the organization. Human Resources also requires more training, as they are not up to date on the policies, procedures, and guidelines themselves and often have been known to share personal information about residents and staff members, such as the rate of pay for employees. When the outbreak initially occurred, administration chose to say that it wasn’t “that” serious and while they were given guidelines to follow by corporate, they chose to ignore them. Residents were gathering for meals, roaming halls, and continuing to have activities despite guidelines that stated gatherings should not occur. Many staff members are overworked, burnt out and due to this, friction often occurs and residents concerns, at times, brushed off and considered to be irrational or over the top. As a former nursing home administrator, best practice is to listen to residents and take each concern into consideration vs making the resident feel invalidated and as if their requests are too big/concerns are too ludicrous. Overall, I feel that this facility along with the others within the Commcare Corporation have a long way to to be considered 5 star facilities, but for the residents, I would hope that this could be achieved. 

As a Regional Supervisor, each morning brought a "check in" phone call to my facilities. Offering my advice, guidance, experience, or strong back - reaching out with support in anyway possible to ensure at all costs that my Administrators and their teams were provided with the resources necessary for operational success. Being a brand new management company and all eager to be relevant, the lead by committee philosophy was the order of the day. All meant well and had good intentions, but un-intended confusion was created. I am all about leading with a mindset of inserting positive reinforcement with every decision. When condemnation or corrective action was necessary in addressing problems, I always made it a point to find two productive/positive contributions to compliment them on to boost morale. Morale boosting, a real key to operational success. The most difficult dimension of my Regional role was cutting the cord and allowing my Administrators to flurish. My instincts to provide an instant solution to problems sometimes hindered the leadership progression of my young gun Admininstrators, and that was hard for me. Most enjoyable - watching the young guns evolve, gain confidence and transform into world class Administrators and Directors of Nursing, and I have created many. Very proud of that fact.

What is the best part of working at the company?
At this time, I am unable to identify a positive aspect of my experience, as concerns regarding workplace safety and the handling of a workplace violence incident significantly impacted my overall perception of the organization.

What is the most stressful part about working at the company?
The most stressful part was the workplace environment, which at times involved hostility and unprofessional behavior among staff, combined with a lack of support when concerns were raised.

What is the work environment and culture like at the company?
The workplace culture felt inconsistent, with periods of professionalism but also instances of hostility and lack of support. Overall, the environment did not consistently promote a sense of safety, respect, or accountability among staff.

What is the best part of working at the company?
One of the best places I’ve worked. Nice people all managers are understanding and caring. I enjoy working at Southbrook it’s nice to see how they care so much about the residents. 

What is the most stressful part about working at the company?
It’s very busy but to me that’s a good stress because your day flys by and I like being busy. 

What is the work environment and culture like at the company?
Absolutely amazing they are one of the few nursing homes that really cares about their patients. I’ve seen staff crying when someone goes on to be with the lord. That’s something you don’t see at other nursing homes. 

What is a typical day like for you at the company?
Very very busy doing multiple task but again that’s something I enjoy it makes a difference when you love your job. I really can’t say anything bad about the company or the job.

The people who worked with me at CommCare were awesome..  We were like a family.  However, when the 2 men who founded CommCare as a non-profit retired and a new CEO & COO were brought on, things changed.  It was changed to a 'for profit' company in the facilities.  It no longer was about the residents in the facilities or the employees - it was about the money and how much could be made.  The Marketing Director (who is the COO's wife) basically ran the company.  The new VP of Nursing was no where near her predecessor.  Job performance as it relates to taking care of the residents did not matter - it only mattered that a lot of money was made for the company.

What is the best part of working at the company?
Advocating and taking care of seniors

What is the most stressful part about working at the company?
Working long hours ( more than 14), no staff, and the unrealistic expectations, everyone that works here is always on edge they are going to lose their jobs on a daily basis 

What is the work environment and culture like at the company?
Very on edge and stressful at all times! 

What is a typical day like for you at the company?
As the DON you are passing medications, on meeting calls, attending to residents needs, receiving calls all night by staff with multiple falls and incidents, keeping up with daily task,  making schedules, dealing with the cna conflicts all day, etc

What is the best part of working at the company?
The only good part I encountered was becoming real good friends with one nurse  

What is the most stressful part about working at the company?
Working day shift as a Cna and you’re litterally killing yourself but upper management doesn’t care like at all!! You’re not worth two dead flies to them!! 

What is the work environment and culture like at the company?
Horrible work environment!! It’s stressful it’s a constant rush all day long!! They expect so much out of one person and team work doesn’t exist at all 

What is a typical day like for you at the company?
I go home crying most days along with a huge migraine! It’s never peaceful at all!

Travel to various areas to teach and train.
Adjust pre-set training requirements of software to meet the needs of each facility. It is important to maintain the integrity of what is taught to all facilities with emphasis on adult learning styles.

Knowledge of computer software is essential for position.
Ability to interact with others on various levels of duties sets tone for training to be receptive.
Creativity and initiative are a plus when there is a lack of space to train.
The ability to assess the training needs and provide guidance to administrative staff to meet those needs is expected with this position.

The residents were always a joy to get to know during their stay and you really become attached. The management however could really use some work, they don't repremend everyone equally and play favoritism. There are some good people to work with but it's very few and far between and the good ones usually get worked to the ground and when they request time off it's met with annoyance and excuses as to why they should still come in. Pay isnt really worth all the work you do either but it's better than some other places. 

To say that I simply enjoy working for CommCare Corporation would be an understatement. With a family feel and a team that is always ready to lend a helping hand or offer support, CommCare has been able to accomplish many notable achievements in growth while maintaining a superior level of quality care. Being able to play even a small role within the organization's mission is rewarding in itself where resident choice, dignity and satisfaction are always forging the path. 

Top Job Titles	Average Salary
Nursing assistant 89 salaries reported	$16.15 per hour
Floor nurse 61 salaries reported	$28.51 per hour
Licensed practical nurse 40 salaries reported	$27.88 per hour
Housekeeper 20 salaries reported	$12.16 per hour
Server 31 salaries reported	$12.16 per hour

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