surveillance investigator

siu investigator

claims investigator

personnel specialist

receptionist

Command Investigations

I am a current sureveillance investigator. I enjoy the work, company culture and management is excellent. As an investigations professional, you are responsible for working the surveillance cases you're assigned once you accept. However, often you do not know the location of your assignments until 72 to 24 hours before you work. A typical day begins around 5-7 am, sometimes a little later approximately 8-10 am until 2-6 pm. Occasionally until 8 or 9 pm but it is rare.  Occasional half days depending on the case or activity. Command Investigations offers great compensation and benifits package.  I noticed some complaints about this company and it's important to remember the quality of the work turned in really matters.  Investigators constantly losing subjects, missing opportunities to gain footage or constantly getting identified are not going to last and are going to hate the work. Then soon notice not getting work. That is how Investigations is. The work has a high earning potential with overtime and performance incentives. I absolutely learned a lot in training and advanced my technology skills. Having prior law enforcement experience absolutely primed me for private sector work. Management and training are highly effective and supportive. They want you to do well and succeed. The hardest part of the job is having patience working an inactive case and also having little access to a bathroom while working. Time management is essential. The best part of the job is there is no boring or toxic office environment. If you enjoy independent remote work,  you'll enjoy a mobile office. Additionally,  your operations manager gives you time and space to complete your tasks amd doesn't hassle you woth activity updates. BONUS EARNINGS ARE LEGIT! GREAT BENIFITS. GREAT COMPENSATION. They work with integrity and i have never had a poor experience getting paid or reimbursed for work related expenses. I highly recommend Command Investigations as an employer for experienced individuals with prior investigative experience. The company has been very good to me and I enjoy working for them. Don't believe everything in their negative reviews. It sounds like the complaints if ineffective and inexperienced investigators. If you have little to no experience in investigative work I do not recommend this job. Maintaining visual contact and anonymity are critical. Professionalism is top notch with this organization. 

This Company is great for people who dont know any better and with 0 Experience and a CC license. I can only see some one working here perdium or part time. If your a person looking for a full time job this isn't the company for you. I am not writing this review as a disgruntled former employee i am writing this review in hopes that i can help others before they get sucked into this trap. I came into this company with a great hope and a since of wonder because i literally had 0 experience. This company barley pays you and fails to mention in the interview for being hired there is two different extremely low rates. One rate is for your drive time which is a joke and your hourly compensation once your on site is another laughable number.  They cut your day short on almost a daily. The average drive is one hour to your case and one hour home and only 6 hours on site IF i mean IF they don't tell you to go home after only being there for two hours. So its safe to say that you will be missing ALOT of money. And Don't you dare question it and say i thought this was full time? Their response will be "thats apart of the business". Mean while management is nice and cozy in the office getting their full 40 hours and only clicking around a mouse on a computer while you just drove 100+ miles in your own care just to be since home after 2 hours of being on site and MAYBE make 50 bucks after taxes. Last i will point out that in the 4 month stretch of me working for command i put 10,112 miles on my car so if your cool with that by all means i wasn't. The cases that are provided are at a minimum of an hour away from your home and they want you to leave your house as early as 4 AM in some cases just to be sent home by 8 am.  Also i have to add that the leaders and management barley have field experience and merely have their position because of a degree is comical. How can you take advice when your a in the field from some one who acts as if they are the master of the trade with only 6 months of field experience?  Also be ready to have your reports graded as if your in a English class as well.

Came into this company looking for an entry level position to ease my way into the PI world after college. I don’t think I could have picked a worse place to start. 

Extremely poor communication, even when onboarding. Took MONTHS to get me all of equipment that was needed. 3 days of training in person that are a complete joke. In person office was comparable to a high school cafeteria which is insane considering most of your job is making phone calls. 

Once fully remote you’re expected to finish multiple cases a day, which is simply not possible due to the amount of phone calls that you need to make in a day to get them done. Management will not listen to your concerns. They are not helpful after your first couple weeks and will give you passive aggressive comments on your feedback. They do not care about the quality of the actual content of cases, they just care about correct grammar/spelling and formatting!!! If you’re looking for rewarding work, this is not it. Even after finishing a case I would feel drained, not accomplished or fulfilled. 

All you will be doing is phone calls for MONTHS. Absolutely not what I signed up for when I interviewed, I was actually told that it was a very small part of the job. Definitely did not get paid enough to be yelled at over the phone constantly everyday. 

This part is kind of niche: They get upset when work isn’t done, however, they have some staff events that you can be a part of even if you’re remote, which is nice, but the weird part about it is that they won’t really let you not go to them (by spam calling you on teams) even though they’re inconveniently in the middle of your work day. 

Overall, there’s something grimey about working at Command, and your pay doesn’t reflect everything that you do for them. You will be treated like a number not a person. 

They lowball you on pay, lie to you and then get offended when you call them out on it. They’re extremely disorganized and unprofessional. They have metrics to measure your performance and often times they can be skewed, and when you bring that up to them they ignore it. There’s little to no training and they expect you to perform flawlessly. The hourly rate is horrible, and is actually below the average hourly rate you need to live in New Mexico, and on top of that, they expect you to cover 100% of your operating costs, and purchase all of your own equipment. You’ll be driving all over the place and wearing down your car. You can almost never get a minimum of 40 hours in, and you can’t get a job doing anything else because they schedule you to work at the last minute, often times the night before, so you have little time to prepare, and you typically can’t turn down work. If you’re going to work here, give it 6 months to a year if possible, and then move on to something else in this industry. It’s a stepping stone and that’s it. The only realistic way to do this job is if you have some type of pension or high enough disability rating, but even then, it’s still pretty awful. The only way to have a high enough pay is to sell yourself and negotiate in the initial job interview for a high hourly rate - otherwise you will never get a raise, so if you do go to work here, do not accept whatever initial pay they offer because you’re desperate for a job. If you try to get a raise after that, it will not happen. To try and justify bad pay and very few hours, they will always use the line “well this isn’t a 9 to 5 job.” That’s their generic line to make sure you don’t get paid what you’re worth.

They expect you to drive up to 4 hours a day just to get to/from, work 12+ hours some days in miserable conditions except for in the Fall, absolutely destroy your personal vehicle, and be extremely flexible with last minute scheduling changes including rescheduling events in your personal life. That being said, unfortunately that’s pretty standard for being a surveillance investigator but here’s why it’s worse at Command:

This would all be fine IF THEY PAID A FAIR WAGE. Between gas and car expenses you’ll easily be spending over $800 monthly on your own vehicle. Additionally, COMMAND MAKES MORE MONEY THE MORE MILES YOU DRIVE AND YOU LOSE MONEY THE MORE MILES YOU DRIVE. Sounds like a conflict of interests huh? The managers are nice and understanding but their hands are tied in making your life better which just leads to more frustration. 

If you love being overworked, under appreciated, and severely underpaid in miserable conditions while upper management works from home while parading around at company sponsored golf outings and luncheons, then this company is perfect for you. FIND A COMPANY THAT PAYS DOOR TO DOOR, OFFERS A COMPANY VEHICLE, OR PAYS YOU FOR RUINING YOUR CAR. 

Working with Command had been one of the best opportunities, iI have been given as an entry level employee. I enjoy working with the company, the office personnel, the managers, presidents of the company, and the owners are all enjoyable, fair, hard working people. A typical day involves me receiving subject information the evening before, researching the person, then following them the next day documenting their activities, once done with that, I return home then type a written chronological report of their activities, and edit video I obtained of these activities. Co-workers are all fair, regardless of tenure, everyone is helpful, inquisitive, and all around friendly. The hardest part of the job is paying for your own expenses (i.e. driving, gas, tolls, etc) and being reimbursed a month in delay. Another hard part of the job is often your day dependent on the subject, and if they are active that day, and the wait until they naturally decide to do anything. The most enjoyable part is the freedom of working on my own, no micromanagement, the freedom to be creative, and do surveillance my own way, and the opportunity to make mistakes, and learn from them without major consequence.

I started out doing twice the amount of work of co-workers who were getting paid a lot more. Management is very unprofessional and do not help guide nor teach you how to do your job. They prefer personal relationships over quality hard work. When they would lose a worker in a management position they would place an inexperienced worker in that position to fill it, giving them barely any training at all. If the person wasn't up to par even with the given circumstances, instead of demoting them they would just fire them and joke about it after. They fired a lot of amazing investigators who gave a lot of good results, so they could hire new people who just came out of the investigation academy so they could pay less for investigators. Do not expect to get any type of raise or to be awarded for hard work. They will ask you to do a lot more then what is on your job description so they don't have to hire more people. Not speaking to bash the company, simply giving a review of past experiences to help people looking into getting a job here.

I have been with Command for nearly 2 years in the admin department.  I am not a supervisor but a regular worker.  My core responsibilities have been report Q&A, working with surveillance video and closing out reports to be sent off to customers.  I am 32 years old and this is my third professional job post college graduation.  My wage is decent, I have full health benefits, just enrolled in 401k (no company match) and have a week of vacation.  I am a mom.  I LOVE my job here.  I have been given time when needed to care of my sick children with no issues.  I don't work OT, which I like.  My co-workers are cool and my managers (seems like I have two) are consistent, friendly and fair.  The  owners are engaged and very busy.  They randomly buy the entire office Starbucks.  They brought in a professional to give everyone massages.  At Christmas, they walked around with a bag a CASH and handed people $50 bills.  It is cool and very much appreciated.  Everyone is dedicated about quality.  I recommend working here and gave 5 stars for every category, even though I am an hourly paid employee I still do OK financially.

Command Investigations started for me as a great opportunity. The first year that I worked for them was great. It had some bumps and changes but overall was a good experience. After that year ended, changes in management style were implemented, and the longer I've stayed with the company, the worse it has gotten. Promotions are based on favoritism. Recently, a promotion was given to someone with less than a year of experience with the company because she turned over messages from her colleagues discussing their frustrations with management. Many employees want to leave, but their job offers from other companies are being taken away by a non-compete clause in their contract. This work environment is very well marketed as a great opportunity for up and coming investigators, but it's the worst trap I have ever fallen into.

TL,DR: if you want any type of career for yourself, run in the opposite direction of this company as fast as you can.

I have never before written a review on anything...

I have worked for Command for a couple years now.  Full-time employment as an Investigator.

They really are first rate.  Very professional, consistent and busy.  They seem to be the real deal...no politics, no pay issues, no micro-management.  Really solid, which is uncommon in this industry.

They hold you accountable and a professional investigator.  If you don't want to be held to your work product and operate as a professional (report writing, communication, surveillance skills, etc.) don't waste your time.  They will weed you out and terminate your employment.

I have attended two company events and met their owners and all the managers.  Surprisingly cool and easy-going people who are serious about work.  No pretenders, they have all done this for a career's worth time. I don't see them compromising for the short-term either.

Top Job Titles	Average Salary
Surveillance investigator 303 salaries reported	$24.64 per hour
Siu investigator 63 salaries reported	$29.94 per hour
Claims investigator 17 salaries reported	$30.00 per hour
Personnel specialist 4 salaries reported	$18.94 per hour
Receptionist 3 salaries reported	$18.00 per hour

Working at Command Investigations: Company Overview and Reviews

Command Investigations

Command Investigations Ratings

Popular jobs at Command Investigations

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected