surveillance operator

cage cashier

attendant

stocking associate

internal auditor

Commerce Casino

I worked there for a few years. I started off in a restaurant and transferred to security. it wasn't a good idea since the security department has no control over their employees. they do not know how to treat people. they are judgmental, gossip, harass and lie. supervisors are the same as well. people are labeled, stigmatized and called names. I endured a lot of hard times, harassment and stress while employed there. I also knew a lot of woman and men in other departments that went through the same deal but were to afraid to say. never, in any of my past jobs had I encountered such treatment. not everyone there is like this, there were some nice people with manners who were kind and minded their business and just did their jobs. there were some supervisors I knew in other departments who demonstrated good work ethics and did not take sides and just wanted to resolve matters the right way. also, there were supervisors who dated other workers there and I found that quite unprofessional. also, there were supervisors I worked with in my beginning employment who were snobby and rude, and who gossiped as much as employees. it was just like a soap opera there. even the real high up executives, (some) were rude and talked a lot  about people. how sad. still, the casino is a beautiful sight to see, very exciting with karaoke night in the arena, basketball and football game nights as well in the arena, the food in the arena and deli are fantastic. the casino is open 24hours and a lot of the porters and food servers there are the nicest, hard working people you will ever meet. but work wise, for a woman who's even slightly attractive.. she will be talked about because woman there are jealous, especially in the security department and cocktail waitress dept. they are unfriendly and cannot get along with anyone. it's so sad to see people have been run out because they do not want to have to deal with that kind of treatment every day. speaking from personal experience, I do not recommend it. however, that is just my experience, everyone has a different one and may see things from a different and better perspective. with that being said, I can say what I loved about the place was you can always transfer, you can advance, you get all of your benefits and you are taken care of if you are hurt on the job. it's full time and part time there so it's a great establishment if you want the whole package. lots of positions to choose from and it's fun to meet new patrons and employees as long as you keep your personal business to yourself and watch what you say because everyone knows everyone there and they tend to take sides when it comes to an employee they are friends with versus someone new. also, they don't like people who speak up for themselves or make complaints, they just see it as "a problem" instead of seeing an opportunity to do what's right. so be careful and watch your step there. but give it a try...

My experience working at Commerce Casino was extremely disappointing and stressful. The overall work environment felt toxic and poorly managed. Employees are often treated unfairly, and there is a clear lack of respect for workers at many levels. Supervisors and management seem indifferent to employee concerns, even when issues are serious or ongoing. Instead of offering support, problems are frequently ignored or dismissed.

Rules and policies change constantly without clear communication, making it difficult to do your job confidently or feel secure. Employees are expected to adapt instantly, and mistakes—often caused by these sudden changes—are used against them. There is a constant fear of being disciplined or terminated, sometimes without clear explanation or warning.

Overall, the workplace culture feels unstable and unsupportive. Rather than valuing employees, management relies on strict control and punishment, which creates low morale and high turnover. I would not recommend this workplace to anyone seeking a respectful or stable working environment.

The worst possible place you could work at unless you plan on never moving up and just sticking to a basic job that pays dog you know what.This place is only worth something if you’re a chip runner or dealer (because of tips). Other than that don’t expect to ever get a raise or recognition because it’s all about who you know there. Favoritism and nepotism is what gets you a little raise or acknowledgement and even then it takes years. You can get paid more else where for doing way less. During covid until now they have never respected the regulations. They don’t even sanitize chips they are very dirty goes to show how disgusting this place really is. There has never been social distancing and they don’t tell you if someone in your department has covid unless you were in contact with them for more than 15 min. Trust me don’t work here. 

Working in a casino provided experience in a fast-paced, highly regulated environment that required strong attention to detail and professionalism under pressure. The role involved following strict procedures, managing multiple tasks simultaneously, and interacting with a diverse range of guests on a daily basis. Handling high-stress situations helped develop strong communication skills, emotional control, and the ability to remain calm and focused. Through close collaboration with team members and supervisors, I gained valuable experience in teamwork, problem-solving, and operational efficiency. This position offered continuous learning opportunities and supported rapid personal and professional growth, building a strong foundation for roles that demand accuracy, responsibility, and excellent customer service.

Culture and moral is horrible. Way underpaid for this type of wannabe cop job. Security here are all wannabe reject cops who are out of shape and half brain dead. The supervisors and captains have a 5th grade education. Favoritism and nepotism are out of control. The directors are old white republicans who play politics with constant lies. Even the staff and supervisors hate the directors and captains. HR department is a joke knowing the corruption in security and doing nothing about it. Good luck advancing unless you are black or an islander. Nothing here is based on merit. Managers and employees all look at security as trash. Security secretary and dispatchers spread gossip and talk about what happens behind closed doors. Nothing is done to stop it either. Very ugly environment. 

The years (5 years) I worked for Commerce Casino, I have learned more about Customer Service. It's such a busy place and I love working there it kept me busy, interacting with the customers, make the customers feel welcome so they can experience a wonderful time where I worked. I then transfer to the Cage Dept. and worked in the office and I really enjoyed it, I have learned a lot from my boss, supervisors, and co-workers. It's wise to pass on what you have learned to others, because everyone has been there when you are just starting a new job or anything. Make everyone feel secure, treat everyone nice and respect your authorities.

What is the best part of working at the company?
None, the management is terrible.  Leadership only cares about their bonus. There is no consideration for employees or customers.  Employee success/retention is non existent . 

What is the most stressful part about working at the company?
Trying to jump through hoops because management has no clue how to efficiently and effectively manage 

What is the work environment and culture like at the company?
Work environment is stressful, dull, tense, everyone is always upset, mad or angry.  There is no trust or loyalty amongst coworkers 

What is a typical day like for you at the company?
Aside from worrying if you are going to get written up, suspended or fired, there is nothing exciting to look forward to

The so called food & beverage audit Manager was the worst I have ever worked for. She would come in at her leisure, not train and make up issues that were not as they would appear. The worst part was by the time these false issues were brought to your attention you would be sitting there being handed a write up that was already signed off by her buddy in human resources. If you refused to sign it she would refuse to give you a copy so that you couldn't even contest it. The team on the other hand was a pretty good group of gals. There was one bad apple but there's always one. Luckily, a new supervisor from downstairs was brought in and seemed to revamp what was lacking.

I attended pre-shift meetings and then went to my assigned area to supervise the games and other employees in the section. I also handled all customer problems within the area. I learned all aspects of card gaming. Management was helpful and supportive. I had no problems with any co-workers--worked well with everyone and was told they enjoyed working with me. The most difficult part of the job was dealing with angry, drunk customers. I found paying off a big jackpot to a customer was the most enjoyable part of the job. I truly enjoyed working with most of the customers.

Poor management. They dont care about the people that work there. Even if they find out the worker isn't worng. They fire them. Supervisor plays for there worker they like. And you don't got a chance. There it is eye for an eye. And everone  is on there toes day by day not to make a mistake, or there going to get fire. Just one misttake you are out, no but about it. I know customer come first. But In a casino you have people that drink, on  durgs. And the manager take there side. Not the worker. And a lot of good people loss there job. Its to bad for then and the family. And they dont want to give unemployment and have to go to court. That to bad. I know it doesn't matter what people say. It just go in one ear, and out the other. To bad.    

Top Job Titles	Average Salary
Surveillance operator 2 salaries reported	$23.00 per hour
Cage cashier 3 salaries reported	$20.72 per hour
Attendant 3 salaries reported	$17.27 per hour
Stocking associate 1 salary reported	$20.00 per hour
Internal auditor 7 salaries reported	$86,040 per year

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