teller

personal banker

member services representative

retail sales associate

support specialist

CommunityAmerica Credit Union

I've worked here for a while, I've seen the turn over rates & lots of problems within the company itself. No two teams are ever the same, people who work at Corporate are treated completely differently than those working in Branches. Managements loves to question the ability of their employees instead of implementing plans to help their team "succeed". It's a no brainer when you lose hard working peers to one person, and still they can't seem to figure out who the issue is. 

Workplace culture is completely different when given a offer and when you actually see it working.

Talking about Advancement, I've not seen any myself  in all the time I've worked there. They talk about being there for 6 months then moving up internally (which is a complete lie) Instead they would rather hire, take weeks/months on end training a new person than to give the "advancement" job to some one internal who knows the job itself and can perform. Not to mention those new hires also end up leaving within 2-3 weeks after.

Kind of hard to appreciate a good Company and leave a good review, when all you see and dealt with is the bad transparency of the company.  I would tell people invest in yourself and find a GOOD company that will invest in you, not just a temporary careers that will buy you out with gifts but in return treat you badly that entire year. 

Work day varies based on your scheduled shift and job duties. We’ve gone through many changes some for the better. CommunityAmerica Credit Union always tries to be proactive not reactive some things you have to react to unfortunately. The workplace culture is extremely inclusive and it stems right from the top. The hardest part about my job is that I’m moving out of state and can’t stay working for this company. The most enjoyable parts of my job is the interaction with members who have been with us for a long time not only that the team really is amazing. CommunityAmerica Credit Union gives me the autonomy to make certain decisions without need to consult my manager every single time. We will go over some decisions if they are needed but you are empowered. They’re always making improvements to the benefits that you receive as a team member. This is an ever changing environment. Your day is never the same. You will definitely get out of this job what you put into it. Everyone from leadership down is super top-notch! 
Sam would say I’m biased. But I have come from a position where these things were not the case. 
I have felt truly supported and truly included!

​The core problem lies in severely deficient training for new hires, which is placing an unsustainable burden on tenured staff. Experienced employees are constantly forced to "pick up the slack," leading to rapid burnout, despite a great team dynamic.
​The Member Service Representative position has evolved into an unrealistic catch-all role. We are now expected to manage the duties of multiple specialized departments—specifically, handling online banking support, fraud cases, and all high-level escalations—without the appropriate support or staffing in those specialized areas.
​Compounding this issue is the strain on leadership. Highly dependable managers are either completely overworked or too new to offer the necessary guidance.
​The company's continuous expansion is outpacing its ability to staff and train properly. While the company culture and benefits are strong, the lack of a clear, merit-based path for internal growth and promotion—with opportunities sometimes going to less-qualified or under-trained individuals—is a significant driver of dissatisfaction and turnover.

I highly recommend working at CommunityAmerica. The feeling when you first start is such that you would find it hard to believe that everyone is so enthusiastic about working for the credit union equally. Working in this not-for-profit environment creates a culture of "for the member" because, in the end, that's exactly what it is. You help better the financial lives and needs of each member through education, lending, coaching, etc. I have learned an immense amount of valuable skills in Customer Service, Financial, and Relationship Management. The hardest part of the job in this type of culture would be on an individual peer basis, and it is incredibly rare to find someone you wouldn't get along with. The most enjoyable part of the job is the amazing feeling I get at the end of most days where I KNOW I have changed someone's outlook even if it was only just a simple conversation, and it only gets better from there.

On a typical day you would spend the majority of your time conducting simple cash transactions. This was an opportunity to discover areas in which a member might benefit from our range of products and services including loans and personal accounts.
Management followed an open door policy however there was limited career path development. 
Co-workers would change based on the turn over factor however most everyone I ever worked with were great people. CommunityAmerica really focused on hiring good people by offering competitive pay and excellent benefits. The main downfall would likely be in their retention efforts. 
The most enjoyable part of my job has to be the relationships I had formed over the years with co-workers and members.

They tell one thing in the interview and then do another after you get hired,this is not a good practice, there is high turn over at this branch because of the behavior and unwelcoming attitude of the employees, be prepared to be insulted and belittled. Poor management, favoritism and it should not be called “best place to work” it’s a lie . During orientation they boast about how they care about their employees but the fact is they don’t. My complaint fell on deaf ears of the management therefore I am writing my review here so that others are aware of what they are walking into. Life is about happiness and  not deal with low people who love to gossip instead of doing their job. 

I worked here for 6 months. There are many benefits and overall it seems like a good place to work. When I was hired they had employees under me training me which was no problem except they did not want to show me how to do anything. They basically had me making cookies and coffee for the branch. After a while, one of them upfront told me that they did not like me because everyone had been there for about 10 years and they were turned down for a promotion because they hired me instead. The same employees were constantly telling me that I was doing everything wrong, but didn’t care to show me the right way to do things so I ended up leaving. 

I came to work for CACU through a sister company of theirs.  The Management in that sister company was poor and many promises of promotion were made early on that were not kept (despite exceptional annual reviews with all goals set being met).  The transfer to CACU was seamless, but still, there were no promotions as promised, but there was a significant increase in responsibilities.  In comparison to other similar institutions, CACU's pay is significantly lower, but Executive Management seems to be the only jobs with pay congruent with responsibilities. Benefits are good, and the environment is awesome!

I'm happy with the company, just not my current position. The company has a great work environment and they are team oriented. They match up to 6% for your 401K contributions, starting frontline positions are usually $13 and $15 an hour. You earn 4.92 hours of PTO each pay period and begin benefits the day you start work. Decent insurance coverage for low bi-weekly amount. They typically promote from within, but usually hire to begin a basic position from outside the company.

Good place to work, but very political. It's definitely not what you know, but who you know.
The branches never had enough coverage. If the teller line was too busy the people on the floor we either unable or unwilling to come help.
They wanted to cut people even though they clearly needed better converage.
They gave more backing to whoever was there longest, depsite who was full time or part time. In that case they catered to the what the part time people wanted then full time filled in. Very backwards system.

Top Job Titles	Average Salary
Teller 59 salaries reported	$22.35 per hour
Personal banker 31 salaries reported	$25.87 per hour
Member services representative 20 salaries reported	$21.56 per hour
Retail sales associate 1 salary reported	$17.00 per hour
Support specialist 1 salary reported	$22.00 per hour

Working at CommunityAmerica Credit Union: Company Overview and Reviews

CommunityAmerica Credit Union

CommunityAmerica Credit Union Ratings

Popular jobs at CommunityAmerica Credit Union

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected