board certified behavior analyst

registered behavior technician

behavior technician

patient advocate

speech language pathologist

Compleat-Kidz

Starting off with a positive, the other techs I worked with were very nice and easy to work with. And I really loved the kids I got to work with. I really gave my best effort to do my job to the best of my ability. However, things I was told during my interview were not true, such as I could work from 8-5. Not a big deal seemingly except that I needed to be done no later than 5:30, otherwise I would not have accepted the job. Turned out I had to stay til 6:30. I was also told that we would be paid even if clients canceled and that cancellations were very rare. That was not the case. Cancellations happened every day and I was sent home without being paid for those instances several times. Clinical time was never offered to me.  Granted there were times I was happy for the break because the job was also more physically demanding then what I was lead to believe as I was averaging 10-12k steps per day. I just had no idea how physically demanding the job was. These things would not be so bad its just that one of the people who hired me led me down a different path of beliefs about the job prior to me starting then what was actually true. Training was also a joke. The online training they had us complete was terrible. I felt like I knew less after it was over than I did prior to starting it. I learned more just by asking questions of my peers that I worked with. I hope that the online training has been addressed since I left. One final thing that really got to me was we had a practice manager that was very strict about wearing masks. When I started the masks were not really enforced but soon after I started we got a new practice manager that was a stickler for that in that she made sure that masks were worn at all times and worn properly. Again, would not have been so bad but I asked about that prior to starting and was told that was no longer an issue but only a month after I started it was clearly an issue. If thats what others want to do I have no problem with that but I could not do that all day long. It would have made a difference in me accepting a position with the company had I known that going into to it. It just seemed like I was told what I wanted to hear just to get me in the door and I prefer honesty up front to be able to make informed decisions about my future and for the benefit of the company as well because I am not interested in wasting their time either. 

What is the best part of working at the company?
The children are so great to work with but this company has no organization. Their therapists are poorly trained and put in leadership and not knowing themselves. Current Practice Manager is a bully. The company has potential but not as it is now. Mature applicants should beware. 

What is the most stressful part about working at the company?
The needs of the children are very diverse and there is often no Equiptment/activities for engagement with them. There is no responsibility and accountability for lost and broken toys, so everyone suffers including children.
Too many reactive programs instead of proactive ones. 

What is the work environment and culture like at the company?
There is good variety in the type of technicians hired. The current practice manager is a bully though and forces her way and needs on therapists or threaten their job. Previous PM was untrained but had potential. 

What is a typical day like for you at the company?
A typical day starts with a schedule that may be changed without alerting the technician. Many days if you are in early and prepared, you may have someone ask you why you haven’t gotten your learner, when you were not alerted. There is often late pickup and with a 30 minute break, it’s on the technician to figure it out. There is often no soap for hand washing or toilet paper and paper towels. Making a report, gets you targeted etc. if you are not in the clique you basically are unsure of almost everything etc.

This is a rewarding field but unfortunately this company LIES about most things to get you in the door. They promise a full schedule of 40- hours or more if you want and can’t fill your schedule, meaning you don’t get paid. You end up with multiple hour long gaps in your day. You have to be available during your “rostered hours” even if you don’t have any clients scheduled- making it very hard to have a life or even a second job that you’ll need if you work for this company. The management is allowed to treat employees with as little respect as they want. HR doesn’t do anything when you contact them. They are continually hiring new BTs/ RBTs when they can’t even fill the schedules of the therapists they currently have. They lie about insurance. Saying you’re eligible for insurance once you pass the RBT exam and are a full-time employee but then blindside you when you have to wait an additional 30 days. Workplace culture at the clinic is great among clinical staff but not administrative staff. Administrative staff is very unprofessional and will gossip about other RBTs to other staff members. The hardest part of the job is not feeling supported by management. The best part of the job is the time you actually get to spend with a learner, which is not a lot as there are too many employees and not enough kids. Like I said, if you want to work here as your full time job, you’ll most likely need a second job to make ends meet.

I started Compleat Kidz with a Master’s degree in another field, really unsure what I wanted to do next. Upon joining the CH location as a BT,  I knew this place was exactly where I wanted to be! The Lead BCBA of Chapel Hill was extremely supportive in teaching me the ropes of ABA, which I grew to love. So much so that I decided to pursue a Master’s in Psychology so that I can become a BCBA myself. Fast forward to almost two years later and I am soon to be able to sit for the certification! In my time here, I’ve been promoted to Lead RBT, which afforded me more job responsibilities. Maintaining the clinic’s culture has always been a priority for CK management! The clinical team has truly worked hard to ensure that the staff is supported in regards to treatment needs; we offer additional training, proctoring, and on the floors assistance. We also ensure that the kiddos are happy and being encouraged to engage with peers to enhance their social skills and that their treatment is child lead and play motivated! We also have virtual BCBA‘s which allows us to maintain program integrity and makes sure the learners and technicians are receiving their supervision. This is why CH is amazing! Our parent’s love the support they receive from the Lead BCBA and myself and that shows in their continued commitment to CK-CH. 

Based on my experience, Complete Kidz is not a supportive or well-structured company for ABA services, particularly when it comes to management and overall workplace culture. The environment often feels forced rather than collaborative, with employees expected to comply with decisions without adequate communication, feedback, or consideration for staff well-being. Many policies and expectations appear to be enforced rigidly, leaving little room for flexibility, growth, or professional input from technicians who work directly with clients.
Management has shown consistent issues with organization, transparency, and accountability. Concerns raised by staff are frequently overlooked or dismissed, creating a sense that employee voices do not matter. This lack of support directly impacts morale and can ultimately affect the quality of care provided to clients. Instead of fostering a positive, ethical ABA environment focused on learning and development, the company culture feels driven by pressure and compliance rather than compassion and understanding.
Overall, the structure at Complete Kidz does not reflect best practices in ABA or effective leadership. A more supportive, communicative, and employee-centered approach would be necessary for meaningful improvement.

I took the position because of the salary, benefits, and location to home, knowing there were plenty of red flags regarding Operations Management. Although there are individuals within the organization with strong work ethics and respectful and accommodating natures, the overarching mentality of the ABA aspect of the clinic was all about numbers. New hires were rushed through training to be on the floor to allow for more clients to begin services. Clinically untrained office personnel were responsible for scheduling with no regards to best client/staff fit, no consistency with client/staff pairing, with a Practice Manager stating that was not the way CK did things. The results: decrease in client progress in skill acquisition and an increase in maladaptive behaviors, parents reporting concern with the constant rotation of technicians with their children, frustrated technicians working towards burnout, and BCBAs attempting to provide clinical rationale for the need for consistency for the learners that was being met with unprofessional attitudes from Operations Management. Ethically, I could no longer provide my services for a company with subpar standards in quality care. 

The clinic is dirty, often we lack the basic necessities to provide adequate care for our learners. This includes but is not limited to tissue, wipes, paper, and paper towels. 
Managment does not support techs. When parents complain or come to them with issues they WILL throw techs under the bus. Managment acts like thy are scared of parents and refuse to implement rules with the parents. They allow learners to be dropped off over 30 minutes late, but techs are not allowed to be 5 minutes late without repercussions. Rules are made up on a case-by-case basis whatever fits management's needs. PTO is earned not given. The base pay is $20.15 as a RBT and only goes above that if you are on the leadership board. 
You WILL get hours but there is no consistency with the kids. There is not an assigned "case load" you will get random kids each day of the week. The schedule is 8-6;30, 1-6;30, or 8-1, there are no 8-hour shifts. 
The other techs are great and willing to help you learn and assist with high behaviors. Great place to gain experience but management is horrible making the clinic horrible. 
Great place to if you dont mind an unorganzied environemnt, you will likely reach 40 hrs each week if you pick up kids. 

If helping kids is your passion, you will find minimal satisfaction here. This company, especially this clinic is about numbers. Higher behavior children run a 50/50 chance of having helpful programs and supports depending on if they are a staff favorite or not. You will not be taught how to deal with a behavior beyond "ignore it and redirect." Management also tends to pick favorites as well and will give certain people first pick on kids for the schedule. My biggest gripe was the constant illness passing because management wanted to keep kids in therapy despite them having 99°-100° fevers, coughs and lethargy. Child abuse is also overlooked and under reported. We had children who's parents would over tighten shoes over feet braces and cut of circulation to their childrens feet, people who sent in clorox wipes to clean their childrens bottoms, children that would reenact their parents fights at home and call themselves "bad" while insisting that you call them bad as well. It was heartbreaking. For all of the grime, you will have a few golden moments where you know youve made a lasting impact on a child. All of that being said, if you are in a pinch, it is a paycheck. 

My work as a remote BCBA has been extraordinarily flexible which is such a benefit as someone who also juggles my own private practice. I can change my working hours each week if needed as long as I can meet my minimum set hours. For contracted BCBA work, the hourly rate is on the lower end and less than what I make with my in-person work. 

The in-person BCBAs and RBTs I have worked with have been fantastic and I enjoy my interactions with them. Like with many ABA companies, staff turn over can be high so developing collaborative relationships with so many new staff can be a barrier, especially remotely. During peak times, the centre can be quite loud which can make it difficult to hear each other online.
 CK has great online platforms that make communicating with the in-person team straightforward, and they work hard to rebook you if you have cancellations. 
I can see a general trend towards more trauma informed ABA practices at this centre as well, and although there is still a while to go I appreciate the compassion and empathy I see demonstrated by the in person staff. Overall, I have really enjoyed my work here. 

I will say this up front. This is a hard job. There are bad days that are difficult. Childcare is a major portion of what we do. Be prepared to be hit, scratched, bitten, and screamed at. 
Also, be prepared for a rewarding job that allows you to make a significant difference on a child’s development. Be prepared for the great days, where a difficult client smiles and holds your hand, then runs to play with other children. Be prepared for the day you watch a silent student speak their first sentence without prompting. Be prepared to watch a child blossom, grow, and learn with you. This job is hard, but it is so, so, worth it. 

I will applaud Compleat Kidz’s willingness to work through scheduling complications. I fell sick with covid, and had to take an extensive leave in order to recover. The staff and my coworkers were very understanding, and many of my coworkers checked on me regularly. It meant so much knowing I work with people who genuinely care about my wellbeing, and the well-being of our learners. 

Top Job Titles	Average Salary
Board certified behavior analyst 499 salaries reported	$106,886 per year
Registered behavior technician 35 salaries reported	$20.96 per hour
Behavior technician 62 salaries reported	$16.61 per hour
Patient advocate 48 salaries reported	$18.00 per hour
Speech language pathologist 17 salaries reported	$800 per week

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