Comprehensive Healthcare

This company uses a "Golden Handcuffs" strategy. The compensation is above the market average for the area, which is the only reason the seats stay filled. However, once you’re in, you realize you’ve traded your professional autonomy for a paycheck.

The culture is incredibly rigid. Despite the high-level nature of my work, there is a "butts-in-seats" mentality that requires everyone to be physically present in a loud, open cubicle environment from 8 to 5, with no exceptions. Its a very outdated and ineffective practice that will be the end for any company sticking with it out of pride. For roles that require deep concentration the environment is a nightmare. You are expected to hit aggressive, inflexible deadlines while being constantly interrupted by office noise and chatter. It doesn't matter if someone is struggling to perform. No exceptions will be made as there is an unjustifiable level of distrust of employees from upper management.

There is a massive disconnect between the leadership and the staff. It feels like every minor decision is bottlenecked at the very top, leaving direct supervisors powerless to actually help their teams succeed. Because of this rigidity, the office has a very strange energy; most people are physically present but have clearly checked out mentally because they don't feel trusted to manage their own time or work habits.

The turnover is noticeably high, and it’s easy to see why. The company seems more interested in monitoring your physical presence than the quality of your output. It is frustrating to work for an organization that pays for top-tier talent but then creates an environment that prevents that talent from actually performing.

Please reconsider the "one-size-fits-all" approach to office presence. Paying high wages does not compensate for a lack of trust or a distracting work environment. When you refuse to allow for quiet focus time or flexible arrangements for specialized roles, you aren't "maintaining culture"—you’re just ensuring that your most expensive projects will struggle to meet their deadlines. Stop managing by the clock and start managing by results. Otherwise, you will continue to spend a fortune recruiting people only to watch them leave as soon as they realize the "High Pay" comes with a high cost to their productivity.

As a mental health professional, one would think that supervisors and upper management would have the tools and skills needed to be successful. However, this is untrue with the comprehensive staff.  When it comes to the high level management personnel, all but two have ZERO background in mental health. The change in leadership over the last few years has caused many exceptional providers to leave. At the lower level, supervisors have salary expectations for hourly pay.  Do not expect to have a work-life balance because you will not, especially if you are on any sort of crisis or special team. They will distract you in some way for hours, then write you up for your notes not being done. Supervisors lack basic compassion for their employees and only care about administrative things. Having a rough day/week/any amount of time, doesn’t matter.  They preach compassion and empathy for clients, but can’t have the same respect for their workers.  As an employee, I have never felt more disregarded when seeking help than at this agency. They might listen, but they will put whatever they have before any “help” they offer, so don’t expect it to get done. The communication is also horrible. There is none. The main communication I had was cold, pointed, and felt personal. Expect your supervisor to forward all of their emails to the director or HR. HR is not your friend or ally. The only thing that keeps this place running is the dedication of the lowest level workers to the clients they serve and the support we give to each other. I would never recommend this agency to anyone. 

Extreme work load provided little time with my clients. New smart program only made work load more extreme and created a lot of problems not being dealt with. Names of clients being transferred over into the wrong clients documentation, notes being lost. Assessments and treatment plans taking 4-6 hours to complete. No training on how to do the new documents, and the training you received provided no answers because there was no solution. The program was intended to make things easier and has not. Employee's complain but nothing is done and notes and documentation is being piled up due to the time it takes to do anything within the program. Most of what I learned I trained myself how to do it. I did receive feedback from my very supportive CD supervisor. I'm very knowledge from personal and life experiences I have, that were not used to their full potential. Very difficult to receive help  when seeking training or going to HR regarding unsafe condition,  policy being ignored. Overall the agency doesn't value employee's who speak up or stand up for themselves and what is right. Those who have, are either let go or leave the agency and go else where.

What is the best part of working at the company?
Professionalism and common courtesy rates high with this company, and I truly enjoyed working with the team I had been assigned to.

What is the most stressful part about working at the company?
The online training seminars, along with the tests after each chapter.  

What is the work environment and culture like at the company?
At first I kept quiet and just concentrated on my training and tests.  Later, when I became more comfortable, the people were so kind and generous with their concerns.  Never have I ever worked in an atmosphere such as this, people smiling and dedicated to their clientele.

What is a typical day like for you at the company?
Walk into building and greeted by the clinic clerk (smiles), walk upstairs to be greeted by more smiling employees.  Open the door to my office, and turn on my laptop, grab the disinfectant wipes to clean all office surfaces, then get started on my trainings.  When work day was complete, gather my belongings and lock the office door while employees still smiling and saying "good night".

What is the best part of working at the company?
The benefits, paid time off, insurance, regular hours. 

What is the most stressful part about working at the company?
Clients can be challenging at times when they have little buy in for their own recovery. Trying to meet productivity when there are so many no shows. 

What is the work environment and culture like at the company?
Supportive. At least when I was there. There has been some turnover in management, so hopefully it still is. This company mostly works with Medicaid and to some extent that drives the culture. 

What is a typical day like for you at the company?
They want your day to be filled with appointments from 8 to 5 and you can count on there being no shows, but you never know when. They want the front desk to manage he schedule but I don’t think that works very well. When I manage my own schedule, I give myself two free hours for paperwork, and then I fill the other six hours with clients I know to be consistent. When they fill my schedule, I average fewer than four appointments per day. When I manage my own schedule I get four to six shows per day.

Poor overall training, mostly left to figure out and rely on other case managers for support. Little experience or expertise required when working with a very sensitive population. The lack of awareness promoted misunderstanding and an apathetic culture of employees towards clients. As a case manager you spend the most time with clients, can actively make a difference in their lives but you are compensated the worst in the treatment team. Evenings and weekends were a disaster when the rest of the treatment team was off leading to very dangerous, stressful situations. The low importance leadership gave to such an important role promoted poor working conditions. This led to a revolving door situation at the case manager position, where it is easier and cheaper to hire new employees then retain and train excellent staff. If I or a loved one was mentally ill, I would not want them to go to a comprehensive inpatient unit. The quality of care is abysmal.  

We have a rotating schedule at my unit, a REALLY great manager, and I see constant seek for improvement, with good positive feedback. What we do for the clients here is way more than other places I have seen, and the staff is truly passionate. There is a lot of collaborative teamwork that happens, clinical reviews and the boss and providers truly want our input which is rare in nursing. They have pension, 403k, flex and all benefits which are really good and very affordable. Great chance to move around within the company and in my experience they pay the most in the valley for anything I was interested in! I love this company's mission. Days off with notice, ability to take vacations without time off due to rotating schedule and predictable time off. work slightly less than every other weekend.

The office I worked in was a fast paced client oriented operation where things changed on a daily basis.  While working there I learned about Mental Health in a whole new light and came to appreciate those with a willingness to help others.  This company does really good things in the communities it serves and the people it is able to help. 

The hardest part about my job was jumping into new programs or procedures that were not always ready to be up and running.  A little more planning and training usually was needed as the ideas were not always fully thought through before implementing and so you had to figure it out as you went along.  There was always constant change.

The most enjoyable part of the job was the reward you got when you were able to see the difference the office made in peoples lives as they were able to  overcome their battles with their illness.

I appreciate this employer who works closely with the state to provide good services to people in need. Because it is larger they can offer better compensation and even a pension plan. They actively work to maintain a good team atmosphere. I really appreciate that this organization tries to stay ahead of the curve by anticipating in advance how things between medical and mental health care might go, and as a result are experimenting with this new role for me. I love being placed in a medical clinic with a great ethos. We do often work with quite challenging clients but that is what keeps the work interesting!

What is the best part of working at the company?
Learning new EBP and strategies

What is the most stressful part about working at the company?
After 27 years as a teacher learning to be less DIRECTIVE with clients

What is the work environment and culture like at the company?
Clicky there are some helpful moments but mostly people are doing what serves themselves most.

What is a typical day like for you at the company?
Arrive, Log in to the computer, do an Intake or a CANS screen, drive to Juvenile detention center, meet 2-3 clients there, return, see client, write note, staffing or therapist consult or med. Consult meeting, write up Intake assessment or complete CANS results steps, Coaching or supervision meeting, Youth Family Team meeting, write note, Relias Training Coursework, go home.

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