human resources generalist

Computer World Services

Overall it's not a horrible place to work. The money, for what you do, isn't bad, and as a company they're working on improving the pay. It's a stable job, and a good introduction especially if you're coming from retail and wanting to work in IT. The biggest issue that comes up tends to be with management and HR.

CWS has many contracts that it works with, so I can only speak to what I've observed in relation to the contract I work. The company itself doesn't seem to know what to do with a Tier 1 call center. The management of the call center is very hands-off, so the middle management kind of runs wild. There's issues with middle management that's basically ignored or endorsed by upper management. And HR does a lot of nothing as far as what you'd expect HR to actually do. It makes for a very toxic environment on the floor, and everyone has to watch what they say/do around middle management, because if you're not a favorite you basically get targeted and your life becomes pretty miserable.

Again, overall, if you're coming from retail or something similar, it's a job and not a horrible place to work. The work itself is easy and the hours are 24/7 so it works pretty well for those having to go to school if you're willing to work weekends, evenings, etc. However if you're looking for a home, a healthy work environment, a place you actually enjoy coming to every day? I would advise you look elsewhere.

Hostile work environment to say the least. People given leadership positions after threatening employees and absolutely no opportunity to advance yourself. Private one on one meetings with team leads that turn hostile quickly, especially after name dropping other employees and using some very choice language. Job is filled with the same mundane tasks over, and over, and over again. No opportunities for further training for anything career advancement related in the company. High Turnover rate for a reason and nobody on the floor with any sort of leadership is willing to do anything about it. Frequent policy changes that do not improve work flow or morale, in fact, decrease it heavily. Treated as children, punishment by the masses, micromanagement are just the beginning. Several employees being threatened by team leads both with job security and physically threatened. Low pay and "raises" are a joke. Supervision is managed via a metrics system that does not track properly, which means more hostile one on one meetings with team leads for things that are not your fault. 

I would not recommend this job to anyone.

This medium-small company has a well-developed policy handbook with a strong benefits package and very fair compensation. My manager is only as hands-on as he has to be, and does not involve himself in the day to day work that I do. Management here is very responsive and supportive.  Tuition assistance was offered immediately when they heard that I was pursuing additional education, I didn't have to ask for it. CWS is also military friendly.  They fully support reservists and National Guard members, and pay gap pay for up to cover the difference between the company salary and military pay.

During my interview process, they asked a number of technical questions relevant to the position to verify that I knew what I was doing before they hired me. So, expect the people that you are working with to be knowledgeable professionals.

My work is challenging, but valuable.  The work I do supports multiple governmental agencies (especially the DOD) and is meaningful and rewarding.


Been at this company for over a year now. I come in, do the work assigned to me during my 8 hours, and have gotten recognized for additional efforts, but no there promotional growth for me left here at all. They have "groomed" multiple employees for promotions that they essentially get. This last round they put the position out there for others to apply, even though they were "grooming" someone for the role. In turn also, this person made multiple critical errors while being "tested" for the position not to mention a consistent issue of terrible interpersonal skills within the office, that border on being an HR complaint. The multiple critical errors made, lack of knowledge on grasping their current role, and poor interpersonal skills ultimately still got this individual the position even though they said the opportunity was open to all eligable to apply. Tactics such as these are what makes a good and what was a seemingly loyal employee to the company look to seek employment elsewhere.

Over all the work isn't to bad however the particulate office I work in don't expect management to help with any issues you may have. When a particular lead is in the office the tension is so tight it could be cut with a dull knife. Reports have been filed on this lead for various things she has done however nothing is ever done about it. She has been caught falsifying numbers to get people fired however no action was taken other then a warning. Some of the people that work here are easy to get along with. The hardest part of the job is working the same shift as the lead mentioned before as she makes the entire office uncomfortable. She quite often says inappropriate things to get a reaction out of the people she speaks to. She has been reported several times for starting rumors around the office. Over all the job would be fantastic if she were to be retrained about office edict and was constantly under a watchful eye by HR or if actions would be taken when reports are made.

This company views a contracts as a cash-cow and tries everything possible not to reinvest in its employees.  The company has some good people, but upper management is horrible and is only concerned with the bottom line.  If you obtain employment with this company get EVERYTHING in writing that you negotiate in the offer letter, but be warned evening doing so the company won't honor it.  This company will definitely not honor anything stated verbally.  Should you speak up about any concern management will either not respond to emails or state "Your employment is at will". 

Definitely not developer friendly and has a very high attrition rate.  Pay attention to how long the positions this companies has are vacant (hint: years).

The companies core values, mission, and policies are just words and meaning nothing unless the CWS bottom line is effected.

 The absolute worst decision I ever made joining this company.

CWS was a hidden gem of a company. Although not knowing this when I started, I have discovered that the people and work here are amazing and I'm really glad I gave them a look when I started to consider new opportunities as was contacted for a position. 

Management team at CWS has also been incredible. As the company has grown some of my colleagues have been promoted and its great to see the company looks inside before bringing anyone from outside. 

My position allows me to have flexibility which allows me to telework or adjust hours as I need so long as I am getting the work done and management has always worked with me when it came to personal or family emergencies where I needed to be away.  

I really like the familiarity with everyone I work with as we act more like a enterprising start-up with everyone contributing to our success and that is shared by the culture here.

I would get to work at 6am, log onto my computer and get my programs set up. Access the network's email box and log onto my phone and start the day. Taking calls to help people with their problems on the site they were using. Having good laughs with my fellow co-workers and Leads. If a system problem came up we all jump in to help get it solved. Close to the end of the shift I would fill out our check list, punch in my hour on our time cards. Then do a system clean on my computer before logging off for the day.

CWS is a Great place to work with several education, experience and advancement opportunities. They have been growing rapidly since i started which has opened up quite a few jobs for several contracts. As they grow they are having to evolve to handle being a larger and larger business.  

They generally look to promote from within if they can(which is very respectable in my book) and they do invest in their employees with training and education opportunities. I would say i have enjoyed my time with the company and would definitely recommend it to colleagues.

Telephone technical support jobs can be difficult and rough on a person. This is compounded by a disorganized management team. There were groups of people who would stand around and chat, while the call waits were getting longer. Some management members would jump in and help the workers; others would not. The workplace culture was toxic. Employees who would not meet minimum standards were not spoken to separately; emails were sent out to the entire office and everyone was reprimanded. Hard working employees were expected to pick up the slack.

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