front desk agent

line cook

camarero de piso

night auditor

hotel housekeeper

Concord Hospitality

Don't bother working for Concord Hospitality as they will give up on you.  If your property is failing, they will ensure that you sink and drown than provide a life jacket to help you keep afloat.  Hotel management and corporate office have completely asinine work ethics and rules.  I was injured on the job and was told that I have ruined management's and sales' bonuses when workmans comp was filed. Prepare yourself to be thrown around, over, under, and through a bus AND train if working under the most toxic and incompetent chef turned F&B director. I am astonished that Concord Hospitality continuously allowed this individual to purposefully create a hostile work environment by fabricating lies to terminate peoples employment there at any Concord property that this person works at.

Should you decide to take a chance to work for Concord, take note that the only way to climb up in rank is to kiss someone's behind and stay silent than the old fashion way of proving yourself to be a hard working, loyal, and reliable worker.  There will never be any guidance to progress your career for Concord as you will consistently be overlooked for a position that you are more than qualified and fit for.  Annual and quarterly raises/bonuses are unheard of and forget about being recognized for being an outstanding employee when going above and beyond your normal duties.  

Overall, please do yourself a favor and find a respectable company that will ensure you are appreciated and taken care of.  I spent over 5 years slaving for Concord whom does not appreciate their employees.  The only reason why I stayed so long is simply for the benefits as it is fairly decent and affordable for this 20+ year hospitality veteran.

Concord is a terrific company with great values and excellent leaders!  I am proud to work here and would recommend it to anyone who enjoys a challenging work environment and opportunities to grow & gain experience!  Concord operates with integrity and truly lives by the company cornerstones of Integrity, Quality, Profitability & Community.  

I have been with Concord for almost 7 years.  In the hotel business, every day is different.  The hotel portfolio includes multiple brands and price points, so you gain a great perspective of the industry working here.  We have a range of clients, from corporate travelers, to pilots, to tourists, to families celebrating special occasions.  

The sales culture is very proactive.  This is not for everyone, but if you like to work in a dynamic environment it is very rewarding.  Concord stresses face-to-face client interactions, so outside appointments are an important part of every sales person's day.  

Concord has been investing more in food & beverage and creating memorable experiences for guests, so it is a nice time to be with the company, as the level of service keeps growing.  In addition, the portfolio is expanding in 1st tier cities - such as NYC - so there are more opportunities for growth.

The job itself is great. You meet interesting people every single day, the staff memebers are fun and easy to work with. The management is a PROBLEM. Management plays favouritism, while ignoring the needs of other staff memebers. When it is brought to the attention of higher management they do not do anything about it. HR does not keep things confidential when you ask them too. If you bring an issue with management to thier attention, they tell the manager and you are punished and in some cases fired for getting them in trouble. There is no accountability and a lack of training. Someone can "accidentally" charge a guest thousands of dollars multiple and because they are friends with management receive no consequences but will threaten to fire someone over a hair policy that doesnt exist. When you are new and ask too many questions or they feel like you are in the way they will not train you or help you, they will send you to sit in the back office on phones, never giving you a chance to learn the systems and then will tell higher management that the reason you arent performing well is because you arent catching on, when really you havent been trained.

Very set in their ways at property level, due to amount of employees that were there pre-Concord.  Very hard to get changes accomplished because "we have never done it that way" or "that's not how we do it here".  Slowly, as Concord continues to replace the employees with that attitude, its getting better, but can be frustrating.  High turnover is directly connected to lazy management that has been in place too long and other "line level" employees that used to be management, but took lower positions to stay at hotel - but still act like upper management and are treated like such.  Upside-down heirarchy. 
As Concord continues with the management of hotel, eventually the balance of pre-Concord to tenured employees will tip in Concords favor and it will truly be one of the best places to work.  Great people, fun and upbeat, just too many people riding out years to retirement or too comfortable with the way things used to be - creating stress and unnecessary drama.

I had a blast working with Concord while I was there and can say the people I met there was a great experience; the benefits that were offered were nice too. At my location the people there were kind and fun to be around, but underpaid. While at both the front desk and housekeeping turnover rates were poor with people coming and going in the years I was there. The desk isn't too hard, but learning the system will take some time to grasp. After a month or two, management let me manage the desk by myself. Which was intimidating at first, but quickly became apart of my daily routine. Though breaks were a nightmare to take if I was the only one there, couldn't clock out, and had to be at the desk at all times. Requesting time off, or using PTO, wasn't too hard to redeem, but since we were short staffed if someone requested that time, its harder for you to get it. Work times vary from mornings (7-3), evenings (3-11), and night audit (11-7); when choosing from these times pick something that'll fit your life schedule.

This was honestly my least favorite job of my entire life. Like many others, I was thrown into a leadership position with little to no training or mentoring from upper leadership. Management is all over the place and the turnover percentage is very high. Many staff members have worked there so long they are complacent in their low paying positions and/or refuse to adapt to changes; especially not without giving leadership complete heck about it. Save yourself the constant migraine, because the lack of accountability across the board left a lot to be desired. Departments blame other departments, employees deflect onto other staff members, etc. Communication was like speaking Japanese to someone who only speaks Italian. Pay was the only decent aspect for me.

I moved over to a Raleigh property managed by Concord with the thought it would be a great opportunity for advancement and growth being Concord is headquartered in Raleigh. The compensation was good, but on-property upper management was the issue. They delivered a lot of "lip-service" but were disingenuous. Middle management was held responsible for everything while upper management was hardly present, unavailable to accept accountability and just passed blame to others. Department managers not supported and used team member against department managers. From experience, I know this is a way of the "work-life" but it was more so apparent here than any other location I have been employed as a manager. Low morale was prevalent but they need to realize everything results from the top.
I would not recommend this organization to anyone in a middle-management role.

I really loved Concord when I first started. The company culture is amazing, very collaborative, associate-focused, and promotes a good work-life balance. Most of my colleagues and managers were just like that, very nice and helpful and friendly. The GM at my location, however, is an EXTREME micromanager who will not leave his subordinate managers alone or trust them to do their jobs. He criticizes everything they do, ruins their confidence in themselves, and is so rude and mean that he has driven multiple other managers away, and hourly associates refuse to be promoted because they don’t want to be under his management.  I am a current employee furloughed due to COVID-19 and am looking for other permanent employment so I do not have to return to this position when/if am called back to work.

AC Hotels with Concord Hospitality was a great job! My manager was one of the coolest people I knew and was genuinely there to help his crew. I learned so much from this company and the only reason that I left was because I was moving and even then they offered to get me into another hotel so that I could stay with this company. They go very in detail on how to properly fold, clean & organize the rooms and the training is very hands-on. It was my first time doing anything like this and it went very well I couldn't have been more happier. I have a crippling fear of elevators and this job helped me get over my fears and thrive harder than I ever thought I could. If you are thinking about working for this company please do you will not regret this experience!

I enjoyed my time working with Concord.  The pay was substandard; however, I am sure that has or is changing now, especially after the pandemic.  My team was excellent, wonderful managers (mostly) and every day was an adventure.  For the most part, no two days were the same in regard to how we interacted with our guest.
For the amount of work we needed to do, I was not paid what I was worth, which prompted my leave.  Benefits were pretty decent, short and long term disability, 401K matching Insurance, FSA.  The hours were long, and you were on call, which was about the worst part.  But overall I would recommend Concord Hospitality.  They really do shine!  Just make sure you negotiate your salary and enjoy the ride.

Top Job Titles	Average Salary
Front desk agent 90 salaries reported	$17.55 per hour
Line cook 91 salaries reported	$19.54 per hour
Camarero de piso 58 salaries reported	$16.13 per hour
Night auditor 64 salaries reported	$18.47 per hour
Hotel housekeeper 85 salaries reported	$16.88 per hour

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