licensed practical nurse

registered nurse

nursing assistant

hospice nurse

housekeeper

Concordia Lutheran Ministries

Concordia from a customer experience is good. Residents are happy and generally well treated. The issue at Concordia is the management style and treatment of employees by management and other employees.  The company is a multi-million dollar corporation that struggles to balance mom and pop small business approach with corporate style strategy.  Management often makes promises to employees regarding expectations and advancement that are broken.  They are unwilling to change practices and approaches in certain common sense areas where efficiencies and workload can be improved.  This often leads to employees taking on work and responsibilities that are completely out of their area of expertise and the expectations of management for employees to do this is very high.  Compensation for such expectations is very low and will usually lead to people getting a $15 Giant Eagle gift card on rarer occasions.  They love to use gift cards as a way to try and motivate performance but it is often underwhelming.  The only time you see significant bonuses being given are to physicians and administrators.

The culture is abysmal.  Employees are typically not very friendly especially in administrative departments and dietary.  Again, to residents these people are fine but not in how they treat other employees.  Cliques are very much apart of the atmosphere and the cohesiveness of the departments is extremely minimal.  It's really amazing how people can get anything accomplished with the lack of teamwork.  The prime motivational factor in performing well is so you don't get in trouble.  Mistakes are very much emphasized when management is looking at performance so don't expect too much praise when you do something good or above and beyond if you've made a little mistake along the way.

The last subject to touch on is the executive management.  I attribute everything wrong with the company to the management team at Concordia.  They are very knowledgeable business people and are generally very polite but they are the ones that harbor the atmosphere.  They higher upper/middle management that continually do nothing about the culture that currently exits and in some circumstances the Executives fall into the same habits.  The CEO often promotes internal competition to motivate performance outcome.  Though this isn't entirely a bad thing it often leads to a free for all environment within and between departments/locations.  There are individuals that are entirely focused on ensuring that they aren't getting the short end of the stick and will often bicker within their own team.  The executives have been made aware of everything I've discussed but continue to not acknowledge that a problem exists so long as the company continues to perform well. I expect this philosophy to be common place in most corporate environments but not with a company whose faith based mission is a focus on serving the elderly community.  My previous experience working in this industry has seen companies facilitate environments that do not contain this level of volatility. 

In short a great place to bring your aging parent/grand parent but a terrible place to work at if you hope to grow in any professional capacity.

Typical day. Call your patients the evening prior and let them know when you’re coming. Start your day with a coffee and breakfast after dropping off the littles. Go see your patients(getting most of not all of your charting done in the home or in the driveway when you get out). Call a couple doctors, order some wound supplies, check your messages/emails/voicemails. Enter your time and amount of patients you saw today. Wait for schedules to finalize and call your patients for the next day, sitting on your couch in your pajamas. It depends on what you want, what your home life is like, and what you want out of this job. You work ONE weekend a month. TWO holidays a year and on the holidays, you’ll have a minimal amount of patients. YOU MAKE YOUR SCHEDULE! Want to start at 10am? You can. Want to finish by 3pm for a doctors appointment? You can. Do patients call your work cell after 5pm? Absolutely! Do you have to answer? No. If you’re overwhelmed with the case load, reach out. Running behind? Call your patients and let them know, move them to the next day, or see if another nurse could help. Do you have to do charting at home? Yes, if you didn’t get it done in or after your visit. The branch manager is absolutely amazing and has the sweetest soul. The schedulers truly work wonders to make your daily route reasonable. The clinical supervisors and managers are legit angels who will stretch themselves so thin to help you in anyway that they can. They become family. You really get what you give here. They’re understanding. You aren’t overworked like most facilities. One on one with the patients. Pick up as much as you want. The wages are hard to beat for the cake job. Unless you have no idea what you’re doing, it’s literal cake. Give yourself a few months to adjust and you’re golden. The charting is the hardest part to adjust to. It’s truly an amazing place to work. I’ve been here for 4 years and I absolutely love it. Give it a try! 

I came into Concordia as a temp about six years ago, with very little knowledge about the healthcare industry. I left behind a career I could have pursued that was more in line with my academic background to work here because I believed in their mission and wanted to be a part of a community-minded agency. I was ecstatic when they offered me a permanent position! I've had my fair share of bad days throughout the past six years but you'll have those in any job... and honestly, it's very easy to take a bad day and turn it into something productive at Concordia. 

The Leadership Team has created an employee centric culture and they show a genuine interest in fostering and developing talent. All members of Leadership are approachable and not only do they listen to your ideas, they consider them and will often implement them. For me personally, that is huge... it is nice to know you and your ideas are valued. 

It is also nice to be a part of an agency that is steadily growing and not compromising their mission in the process. The focus remains on delivering quality patient care. The growth has caused some growing pains and some weeks there are just as many not-so-great days as there are good days, but for the most part everyone pulls together to work through it the best way that we can.

I think Concordia of Cabot is definitely the best long term care facility in the area. I love taking care of the residents as it is very rewarding. The company has stepped it up a little recently in terms of wages. However, I think they could probably pay more or give more bonuses when we are each doing the job of 2 people almost daily. Many days we are working with half of the amount of staff that our company is BUDGETED to pay and it has been that way for 2 years now. Where does the extra money go that would pay these employees that we dont have? Certainly not to the people on the floor doing the extra work to keep the residents and their families happy and keeping the company afloat while taking on double the patient/resident load.  That aspect can be very frustrating. People that have been there for years aren't making much more than new employees and were told that it's because we get a better Christmas bonus but that is a BONUS...Not a bi-weekly check which we need. New employees have to work 3 out of 4 weekends a month for an entire year...only the nursing assistants though. No other position! Other departments (kitchen, activities, housekeeping) are getting less work by pushing it off onto us and getting away with it because our management is very entry level and doesn't know how to handle situations where things don't get done so they push it off to people that will do the work.

The culture of the organization is one that does not care about nurses, lots of passing the buck from office folks to field folks. Technology is decent, but has its flaws. Communication is non-existent. Management tells you one thing, but then changes their mind, and the expectations are way to high; typically drive 100+ miles, they cut their reimbursement for mileage about 18 cents below the federal level of 56cents/mile. Basically expected to work on a voluntary basis for many hours in order to get all of the charting and follow ups done.  Pay is not commensurate with similar jobs in the region. Health insurance is good. The training is pretty good. A nonprofit that is all about the bottom line, and achieving financial results at the cost of a huge turnover of nurses.  The company needs a major overhaul. It is unfair to not say that reimbursement for home health care by our wonderful government has decreased, and so most HH agencies are "struggling", but the folks at the top still have their high pay and perks. Typical American business philosophy.

Middle management harassed workers, named called, belittled and humiliated workers in front of coworkers.  No privacy, the entire building knew if you were promoted, demoted, transferred etc. before you were informed. One female manager befriends certain employees in the building and gives them raises for snitching on others.  Employee turnover rate is outrageous!  Constant chaos and numerous changes in job requirements without letting the workers know the changes then disciplining the employee for not completing work properly.  Managers start fights between workers constantly and make fun of the workers to others in the workplace.

I stay a short time at Concordia to finished my education, I was very reliable at my job never mist a day it was a pleasure of working with the people and learning from them. I had them laughing, responding very well and learning to help themselves as well. They loved me I didn't have any problem with none of them, they respected me as I gave respect to them, I cared for them the best I know how, show you how they cared: If I didn't stay working with them they wanted to quick the service because of me they said I was the best one of them all that made me feel very good about myself and made them more important to me. What I learn about peoples is the way they respond to other just like a child you can't treat them anyway you want, you have to learn to respect them as you do yourself and I learn that you have to have more patience with people's some need more attention then others because of their condition. So the key word is Love for one another this is what people fail to realize.

What is the best part of working at the company?
The benefits aren't terrible and that's it.

What is the most stressful part about working at the company?
Nearly everything.
Administration cares about nothing but company image, which they amount to nothing more the mere ascetic. Every department is understaffed, over worked and unhappy. There is no one to voice concerns to. Both HR and the builds Administrator do not care one little bit for their employees.

What is the work environment and culture like at the company?
Horrible. Management is a joke. Unless you are in an upper Management position they do not care how Horribly you, your fellow co-workers or the overall department is doing.  Below barely minimum staffing is considered ok. And Management does not see it as their job to help cover shifts if there are call offs, which are frequent 

What is a typical day like for you at the company?
Stressful. 
Unorganized by complete fault of management.

It’s a great job to get experience in serving and caring for residents. The staff is the best I’ve ever worked with. The residents are the friendliest people you’ll ever meet. It’s a super simple job. Along with it being a super simple job brings the only downside and that is the hours. It’s a very short shift resulting in a small paycheck. It’s a great job for people in high school and college to get some money in the bank account to spend here and there but other then that it’s going to take a good while for someone with this job to save up for a car or college. Don’t get me wrong you can but it will take a decent amount of time to do so. Just make sure you do your math and know what kind of hours and pay you’ll get before accepting the job offer. Other then that you’ll love this job it’s great. Starting out can be a tad nerve wracking but once your a couple weeks in you’ll start to get in a easy routine.

Concordia Visiting Nurses is a growing company with lots of room for advancement.  Being a nurse is not an easy job but in home health you have the ability to provide one on one care.  You have to be flexible as your schedule does change.  But if you are focused and flexible this is the job for you. There is always enough work and the management team is willing to help when there are issues or concerns.  In addition, the more visits you do the more vacation and money you earn.  They put in 6.5 % into your 403B and is the best around of any home health agency.  There are sign on bonuses and bonuses for working extra.  The organization stresses quality work.  If you want an easy slow paced job do not work here but if you want to be challenged as a nurse and improve  your nursing skills and make a lot of money doing it, then this is the company for you.

Top Job Titles	Average Salary
Licensed practical nurse 16 salaries reported	$32.15 per hour
Registered nurse 13 salaries reported	$40.67 per hour
Nursing assistant 4 salaries reported	$20.71 per hour
Hospice nurse 13 salaries reported	$79,717 per year
Housekeeper 1 salary reported	$17.75 per hour

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