registered nurse - medical / surgical

registered nurse

progressive care nurse

travel nurse

registered nurse - emergency room

Cone Health

For the position you work, the job is pretty much the same as anywhere else. Same demographic of patients, same duties and job expectations to be performed. However, Poor interpersonal skills from scheduling "manager:" plays favorites and if you're on their "bad side," as other co-workers put it, this person will not answer phone calls or text messages from you when attempting to contact about work conflicts, needing to call out, or even if a staff member on the schedule has not arrived for their shift and the previous shift is trying to figure out if there has been a call-out made or any contact of any kind. Staff on previous shifts will leave at their end of shift, whether or not relief is there to report off to. This is not the norm, but there are core "team" members who will refuse to stay past when they're required to, and give no care or concern to the idea of patients being unsupervised/patient abandonment. Likewise, nothing is done by management to curb this behavior, despite reporting by the oncoming shift team, who will arrive to find no tech staff on the floor to receive shift report from. Techs who dislike one hall over another will absolutely refuse to work where they don't want to, and will essentially bulldoze other staff into working the less desirable areas because of personal preference; again, the scheduling "manager" will say straight-up that they will NOT assign staff posts on a rotating basis to then alleviate staff/team tensions. Benefits are poor for working for such a large healthcare organization. If you have a doctor with whom you have an extensive history but it's outside Cone's extremely narrow umbrella, you're out of luck, and forced to pay out of pocket for your own continued care. Benefits are touted as United Healthcare, but is actually UMR, which is basically the cheap, saving-employers-money-because-they're-required-to-offer-insurance-to-everyone version of Obamacare. Pay is higher here than previous employers, yes, but it's all going back out of your pocket to compensate for the lousy insurance. 403B matching is great at 4% after being with Cone for a year, no matching before. Nurse techs work 8s in facilities other than hospitals and nurses still get their 12s. Techs who are "preferred," however, are specially worked with to somehow get 12 hour shifts while the same isn't offered to others and you will be told isn't an option for you. Basically, go to work, keep your head down, do your job, and go home. The less waves you make, the less mess you'll hopefully catch.

Provide oversight of denials team on daily basis Supervise Denial Specialists; includes maintaining Kronos attendance-productivity records. Offer counseling, coaching and training as needed; includes serving as a Patient Accounting resource for Care Management and other departments. Maintain ongoing access to ProviderLink and Midas programs used to review/research clinical and care management-related denials. Provided denials setup trending tool input. Identify root causes through facilitation of daily reviews.  Provide feedback to Cone Health departments relating to denial and payer trends; partake in process refinement discussions to develop ways to prevent denials. Collaborate with senior leadership and Information Technology services to refine the team and its internal processes in order to handle appeals internally. Initiate appeals and attend monthly payer/provider meetings to resolve issues and denials. Review claims with status or length-of-stay errors and make adjustments to allow for timely and accurate filing. Coordinate second-level reviews with doctors in instances of status concern or medical necessity; move cases along to next course of action upon reviews completion. Contact payers regarding complex cases where information is difficult to obtain or isn’t received. Send retro-clinical cases to payers and allow patient accounting to follow up on previously billed cases. Act as a radiologists’ contact for any Medicaid authorization issues.

Reviewed cases denied by insurance companies on a concurrent basis and determined need for appeal; submitted appeals and additional clinical information as needed; monitored the same cases for record responses. Efficiently entered all case data for reporting purposes. Reviewed cases for observation status when requested by payer. Teamed with Patient Accounting to review retro cases to aid in appeals or submission of clinical information for claim payment/resolution. Work with Care Management Leadership and personnel on extended length-of-stay reports for complex patients dealing with discharge barriers. Review and research cases for medical necessity, and for the RAC Coordinator and Compliance Officer as needed.

You'll see a lot of good to great reviews about Cone Health because it completely depends on who you are and where you are in the "food chain" as to how well you are treated.

Imaging technologists are literally treated as disposable products by Cone Health. Doctors, nurses, office staff, "higher ups" etc. will tell a completely different story because they are treated completely differently.

Management plays favorites, bends the rules for one employee but not another and justifies it by, and I quote: "Director's discretion".

Attractive, young, white females are the status quo across all campuses as far as the imaging depts. are concerned. If you are non-white, male or not an attractive enough white female, you're out of luck. If you don't believe me ask any GTCC graduate that's been through the Cone system. The only white females over 30 in the imaging depts. are the ones who've been there SINCE they were young and attractive 10 to 20-something years ago.

Prejudicial practices are openly practiced against male and/or non-white applicants. They have a "diversity program" which, by their definition, must mean non-whites may occupy any and every kind of lower tier, manual labor job, but the further you go up the skill and pay scale, the whiter and more female the staff gets. 

I've been here long enough to see dozens of students come and go, the only ones that seem to get decent hours / positions in the imaging depts. just happen to always be young, white, female and attractive, with the occasional white male thrown in for "diversity's" sake.

A great place to find yourself a girlfriend or wife if you're a young, single guy...not so much if you're non-white, male and/or unattractive.

From about the fourth week of full time employment, I noticed something was wrong. From charging you a small fee each pay period to cover your spouse on your health insurance (despite already paying the increased premium) to cashing in your PAL at fractioned amounts, this company does not give a HOOT about its employees. They preach transparency, but lie at every turn. They are so busy trying to look good to the public that they are cheating and abusing their employees. Upper management is completely removed from day to day operations. They allow Nurse managers to 'rule with an iron fist' and they do. There are seldom written warnings, they just fire you. They are allowed to fire you for insubordination, no questions asked. They tell you in staff meetings daily that you should be thankful you have a job and that if you don't like it, you can leave. They boldly intimidate you. They do not extend your benefits. They try not to pay your vacation time. They constantly make mistakes on payroll. Benefits don't start for almost two months (antiquated!!) They got rid of weekend option nurses to save money, then put in new fountains, landscaping and computer systems. Alamance Regional has no idea what they are in for... I wish they could have been warned and joined another system. I read these reviews before I went FT and thought that a few disgruntled employees were over- reacting. I wish I had NEVER worked for this hospital system. Just commute somewhere else where you don't have to be worried about being boldly treated like you are disposable. Hit I-40 in either direction and keep going until you find another healthcare system. ANY other healthcare system but Cone.

On A daily basis we will work on windows XP to windows 7 in different departments of 6 different hospital sites. We would first go to the department and document Serial number, asset tag and any SPECIAL software they will need after the windows 7 migration takes place. Such as doctors will need Dragon software which we would go install, the front desk they will need all the printers mapped,  install topaz scanner/digital signature pads, LifeCam for the patients picture and information and label scanners. IF we need to replace the computer will get the old serial number, document that and the model of the old and new PC. I always had a co-worker with me and it would be good experience because you learn something new everyday it seemed like and you always have a helping hand. We will also work on Tickets on SERVICENOW on a daily basis towards the end of our contract. Our management was phenomenal because they worked as hard as we did, talking to directors, meeting with CEOs to discuss what else we can do to help and always trying to get us to do something with EUD information Technology department at cone health. The best thing about my job was i did not know where my days went, we always had something to and there were always tickets to be resolved. The hardest part of the job was going to each individual site and if they need to be replaced and getting the new versions of the old software they had already purchased product keys for and re-installing after the deployment of the computers have taken place.

What is the best part of working at the company?
Coworkers were amazing and supportive. As far as the company it was close to my house.

What is the most stressful part about working at the company?
When short staffed it was rare for management to come in and help. In my particular unit the director was friends with all of her shift managers and there was no privacy. Managers talked about employees to other employees and everyone knew your business. May get luck and get a 4% raise every few years that came out to about $1 but don’t expect any more even for being certified.

What is the work environment and culture like at the company?
Very unprofessional. Director and managers talked about employees in front of other employees and you had no privacy. If you needed to be out of work for a personal reason then the managers would let everyone on the unit know what was going on without your permission. They would beg you to pick up shift in high census then FORCE you to take mandatory call for one of your scheduled shifts so that you wouldn’t be allowed any overtime. 

What is a typical day like for you at the company?
Stressful. No lunches were typical but rest assured directors and managers had their full lunches every shift. Staff to bare minimum to keep their numbers good for their end of year bonuses

I left Wake Forest Baptist to come to work for Cone. I was tired of driving 2+hrs round-trip to work and was even willing to take a pay cut to be closer to home. Not only did I land a position within Cone that was only 15mins from my home, I was offered more per hr right out of the gate!! Honestly, that really surprised me... a large educational organization like Baptist paying considerably less to their support staff than a smaller healthcare organization. Then, less than 6 months after I started, I received two additional raises! One for performance, and one because Cone was raising their CNA base pay across the board. I was extremely impressed. I had to leave for medical reasons, but am currently seeking to return because I was very happy working for Cone Health. The culture and management is very fair, the pay is obviously much better than other healthcare systems in the area, and you won't have any issues finding a job with Cone anywhere around the Greensboro/Burlington/Reidsville/Mebane areas!! Jobs are plentiful and the pay is awesome, so get on the ball and apply!! CNA work is busy and can be hard anywhere you go, so that's not really a problem for me. If you're averse to hard work and getting your hands dirty (figuratively, of course!), being a CNA (or being in any aspect of healthcare!) isn't going to be a good fit for you.

Worked for Patient Accounts for 4 years, Managers we're great but upper Management well to be nuce SUCKED!  They are not approachable and if you approach them they be little you, all about them selves have people in higher up like assistant directors that are nit qualified but because higher ups knew them well we will leave it at that, pay was terrible, refused to give raise and new people being hired making way more money, not fair at all, they require a degree for Patient Accounts, a joke there are managers there that only gave high school diplomas, I've tried to get back on with my old position and gave been rejected twice, I trained the team there no write ups, disciplinary actions always excellent reviews and eligible for rehire but can't get back on, that department hires a lot of Novant people, as management came from Novant not a fair management team, Cone really needs to look at this Talent Aquestrian team they have managing their employment, they are horrible denying well qualified people jobs!!  My direct Managers were awesome but their managers are horrible!!

From the time I submitted my resume to the 1st day of work, was 3 months. I really liked the position, the atmosphere, etc. After about a year, I was told I was moving to a different part of the office/job while still maintaining control over position I interviewed for. They never asked me how I felt about it, would I want to, they just did it. Also I do a lot of things that were not discussed during interview. Learning is good but doing 3 jobs at once and not being compensated isn't cool. They give offices/ depts raises all at one time - a percentage, like 2 % as a group instead of individuals getting raises for their job performance. It's almost an insult that I can't ask my manager to consider me for a yearly review/ raise. 
At this rate there is no room for job growth and for that I'm disappointed at Cone for not wanting to keep their employees happy in a competitive industry. Instead, we are looking for other companies that pay better to work for. Do you risk the chance of losing good co-workers and atmosphere for better pay or cross our fingers and hope for the best? Things are expensive, so I'll take my chances.

Typical day at work - back to back patients. Frustrating to work as a team in my clinic as workload is not delegated evenly. Often times a few overachievers carry more work than others. No incentives by management to be involved in additional committees thus those who are involved are often “rewarded” with more work compared to those who aren’t.

Management - upper management currently undergoing changes. Good ideas are brought up but implementation of ideas not very great. Need to emphasize more quality improvement when new processes are put into place. However pharmacy management does invest in professional growth opportunities for employees. 

Workplace culture - mindset can be “this is always the way it has been done” rather than let’s focus on improving the care we provide. Can be frustrating to bring up feedback to management. Pharmacy department is valued and respected by other professions thus allowing you to practice at the top of your license. 

Benefits - if you live outside of the Greensboro area the insurance benefits are horrible even if you pay additional for more insurance coverage.  Cone Health is not transparent about anticipated changes to upcoming healthcare benefit options. 





Top Job Titles	Average Salary
Registered nurse - medical / surgical 116 salaries reported	$64.46 per hour
Registered nurse 9 salaries reported	$43.44 per hour
Progressive care nurse 88 salaries reported	$65.00 per hour
Travel nurse 68 salaries reported	$65.00 per hour
Registered nurse - emergency room 18 salaries reported	$66.11 per hour

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