account executive

technical support representative

construction project manager

customer service representative

quality control inspector

Conexon

In technical support, you are expected to sit online in the call queue and be ready to accept calls like any other call center/helpdesk job. The call volume can be quite high, especially with recent weather events. Management is somewhat supportive but good luck trying to get ahold of a supervisor if a customer asks for one. There is very little communication between departments and I see customers bouncing back and forth between technical support and customer service/billing daily. Taking tickets down can be a nightmare as the company is more focused on saving money by rolling out the least amount of trucks rather than assisting customers. If a tier 1 technician does not troubleshoot and eliminate every possible outcome in a ticket it is usually sent back down for callback to continue troubleshooting which delays customer turnaround times. Often all that needs to happen when a tier 1 forgets a detail in a ticket is a quick call between a tier 2 tech and a customer to resolve the issue, but tier 2s rarely reach out to customers themselves as they favor putting the busy work onto the tier 1s plates  (who are always taking calls in queue). Conexon is good about promoting from within but management seems to pick favorites or make flat-out poor decisions when promoting tier 1 technicians up to tier 2. Recent hurricanes took out large pieces of Conexons infrastructure and the company's response was to provide customers ETAs that should not have been provided. All the time but especially during the hurricane you could expect very poor communication between field techs and tech support which only makes our job harder. The benefits are not bad and PTO is pretty good for a 365 call center environment. I can see the company going in a very corporate direction and the customer service/general attentiveness towards customer issues from management seems to be lackluster.

What is the best part of working at the company?
There is nothing good about working for this company.

What is the most stressful part about working at the company?
If management doesn't like you, they will find an excuse to fire you. As a specific example, somebody requested a month PTO for their child's birth. They were approved. Management then ignored internal policy to fast track write-ups and fired him 5 business days before his PTO began and 7 days before his child was born. He was replaced the next day.

What is the work environment and culture like at the company?
Terrible office politics. The only consideration for employee morale is essentially pizza parties. Quality employees capable of doing their job are fired for having concerns, and employees that can barely answer the phone or work the computer are never trained to do their job and are never fired.

What is a typical day like for you at the company?
Every day you are overworked by the call queue and management, management's solution is to fire more people and give you additional responsibilities. They will ignore all of your concerns.

The only con I’ve seen so far are the few cynical people I meet from time to time. One review above mentioned a lack of leadership and another mentioned nepotism, but I’ve seen little of that. Note that Conexon has doubled in size every year since its inception and it is, mostly, a consulting company expanding into the labor it started out simply consulting. Consulting is management. Consultancy companies are companies FULL of managers. That means if you get hired here you are expected to lead yourself. If there is a lack of leadership … Now, communication can be an issue. Self starters and those who can plan and implement their own plans do very well here. At least in my division. Obviously that’s a limited perspective. It’s hard to imagine anyone with a history of having autonomy at work doing poorly with Conexon. And the pay is well above market average for the industry. If you get a job offer from us you’ll do well to take it. If you don’t like it, you will certainly have a higher baseline for your next salary negotiation. 

Did super well learned the most I could and took the most amount of calls I could until I was burnt out. I had been adamant from beginning I wanted to advance and be promoted to tier 2 but when push came to shove everyone else who was favored above the tier 1 got promoted. Outside of the fact half the time tier 2 reps are just out messing around rather than doing their jobs. Created a special channel in teams to answer questions they hardly monitor in the first place then get mad at you when you reach out directly rather than escalating a ticket and making the customer wait 10x longer for an answer and you get in trouble for sending a ticket up to be reviewed in the first place. 

There appears to be a fine line that is being crossed, and it highlights the need for additional leadership training in partnership with HR. Sensitive information is being shared on the floor that should remain confidential, particularly matters originating from HR.

Currently, there is excessive mingling between leadership, training, and non-management staff, which has led to inappropriate discussions. Gossip regarding potential terminations and departmental staffing reductions is circulating, and such information should only be communicated within senior leadership and HR.

I honestly love my job at Conexon.  I have been there a little over 2 years and I think that my efforts have always been recognized.  Being a company that is relatively young, there is tons of room for advancement, and jobs are always posted internally for anyone to apply to before opening up to the public.  The pay is competitive, there is lots of flexibility in our work schedules, and then benefits could be better, but they are solid.  I really enjoy everyone I work with and feel like there is a genuine respect and appreciation for each other.   Overall, great company and truly enjoy my place there!

I have worked for Conexon for almost 3 years and I have nothing but great things to say about them. This truly is the best company and organization I’ve ever worked for. They truly do strive for a good work/life balance while still making sure the customers and clients get the best service possible. I’ve never once felt I couldn’t talk to my manager for anything. Never once micromanaged. They expect you to do what you’re hired for and let you do it. If you need help or extra training they will make sure you get it, 

The job itself is very rewarding. Getting to help people who live in very rural areas connect to the internet, sometimes for the first time ever. Knowing that we're doing something good just makes you feel good! Also, this is the first job I have worked at where everyone (for the most part) gets along. There aren't any catty women at this job. 

Overall I enjoy working for Conexon. Very flexible with personal time and great benefits. Unfortunately leadership does not promote personal development and only seems to care about increasing work output for charging clients. There's a clear lack in leadership and professionalism.


Was treated like an outsider, not given a lot of direction then and critical of the work I did. Was pigeon holed into a role I was not hired to do then told I was not doing what I needed to do learn the job I was hired to do. Was let go with no warning or explanation. Poor HR, management and no regards for people. Was lied to and not given work in my home area, forced to travel 100%, like it or not. 

Top Job Titles	Average Salary
Account executive 24 salaries reported	$97,500 per year
Technical support representative 4 salaries reported	$18.25 per hour
Construction project manager 1 salary reported	$80,000 per year
Customer service representative 8 salaries reported	$17.31 per hour
Quality control inspector 1 salary reported	$31.00 per hour

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