customer service representative

senior developer

senior accountant

sales

inventory specialist

Connect America

It’s a shame that I had to select a star for this company, which I found poorly managed and operated and its very unfortunate because I was very misinformed of their business, when I joined. I was looking forward of being part of their growing business. From my 1st day I knew it was bad when my seat was a actual wawa milk crate. This company is enduring some growing pains and I don’t believe they have the right people. I’ve been part of growing pains before with the pains comes job security, team building and experience. Not in this environment, it comes to finger pointing, bad business practices, bad communication and flat out ignorance. I’m very happy to be long gone from this organization. It was the most uncomfortable, unpleasant work environment. One of these reviews I just read said steady growth over 3 years, but also include your turnover rate of employees actually leaving or being terminated, which is highly due to the lack of training your company provides. The turnover rate is ridiculous, that reflects on HR and direct management on poor decision making when they hire. They obviously not are finding the "right candidates" to perform that job or could be a poor recruiting staff. The company does NOT offer good benefits (very expensive); the PTO is awful (5 days or 20 hours after 90 days) after your year anniversary extra 5 days or 20 hours or it depends of when HR feels they are ready to give them to you. Have to be with the company 5 years to get an extra week. They offer 401 plans after a year. Hey bright side they will give you off day after Thanksgiving, Christmas Eve and New Year's Eve. Those reviewing this company who say it’s a good company to work for, well thanks for your opinion and just like us who didn’t like working at Connect America, we have an opinion and the people who read these reviews should know there work environment and choose if it’s helpful to them or not. We are all providing insight on the business so new candidates can make the right career choices.

I feel compelled to share my disappointing experience with Connect America. While they may boast about saving money and increasing profits, it comes at the expense of their employees. The company regularly conducts random layoffs, primarily to ensure hefty bonuses for their management, VPs, and CEOs. This practice creates an environment of uncertainty and instability, making it difficult to build a long-term career within the company.

Although the allure of remote work may initially attract you, don't be fooled. Any position you acquire at Connect America offers no guarantee of longevity beyond a year. If you find yourself accepting a job here, I strongly advise you to continuously seek alternative employment opportunities. Investing in 401(k)s or benefit packages is futile, as you won't remain with the company long enough to reap any substantial benefits.

The lack of transparency from the VPs and CEOs regarding the company's productivity is disheartening. They will mislead you about the stability of your employment, leaving you in a constant state of uncertainty. Unfortunately, Connect America is just one of many companies adopting such practices nowadays, but they have been implementing these tactics for an extended period, resulting in an extremely toxic work culture.

Mental health is severely impacted within the company, with many individuals suffering from the unhealthy environment. Upward mobility and opportunities for advancement are virtually nonexistent. I wouldn't even recommend a recent graduate to consider a position with Connect America. Instead, prioritize companies that offer stability and provide a conducive work environment. Only consider Connect America as an absolute last resort.

In conclusion, Connect America's work culture is toxic, characterized by layoffs, lack of transparency, and limited career prospects. Save yourself the frustration and seek opportunities elsewhere. Your time and energy are better invested elsewhere.

I work with this company for a few years. When I first started from the time I decided it was best to pry ways was complete day and night. When I first started working they were awesome. Started part time and was offered the almost perfect full time schedule. Typical call center environment fast paced high call volume. Upside is we had 1 hour lunches. Red flags always go up when the sudden management changes start happening at least 2-3 per year. They cut lunches down to a half hour. Pretty much gave the “favorite employees” preferred schedules. Other employees were forced into a new schedule with little to no notice.  So I Finally was promoted and that’s when the dream turned to a nightmare. When you are promoted no real training is given you are supposed to pretty much figure out the position and be an expert at is. Which I managed to do. After continuing to pick up me task along with the positions I was given they all of a sudden tell you no you are doing it wrong do it  this way. Tried reaching out for additional help or training they tell you to shadow another employee in another department in the same position. Don’t want to say that many of the management and leadership team are borderline racist but they are if not completely. Raises are based off of metrics that are unrealistic and often times reported incorrectly so an agents true performance metrics are not given. When it comes to pay your raise is  based off of those metrics so if the metrics don’t reflect than you will not receive your raise. Escalated calls requiring a sup are hardly ever handled by the actual supervisor but employees that Can’t approve supervisor request and offers. If you try to request and use your pto most likely it will be denied because “the slot was already requested”. Don’t get sick or have an actual emergency you will be penalized for it. They nit pick at anything they can. And if you get on someone’s bad side now you are forever a target.

There are lot of  smart, knowledgeable, friendly yet unrewarded people at the bottom but those who shine are not rewarded for their efforts. Hard work won't get you too far here. Just more pats on the back if you're lucky. The culture is very high school as well. Nepotism, quid pro quo, lie on your back for a buck (or stomach) are what comprises management. Positions are created out of thin air for those folks. At the same time, people are being laid off. Many of their best people from department to department also leave due to a pay structure that is very unrewarding. So in other words, you can get a raise but you just have to be in the right clique to get one, e.g., HR. There have been multiple streams of layoffs within the last few years. The clique people survive while others disappear.
The company is run by a bunch of amateurs pretending to be serious professionals. Read the reviews. They are on the verge of running the company into the ground. I wouldn't be surprised if they closed the doors in the next year or so. The management are not cohesive, the company has no real strategy for customer retention. Take the job if you need it to pad your resume but otherwise it isn't a serious place and you won't be working for serious people. You'll surely be asking yourself a lot, "How did he/she get this job?"
The benefits are disgraceful. Honestly, I'd keep them a secret just to keep people from outright laughing at how bad they are.
A lot of 'diversity' at the bottom. None at the top. No growth opportunities either unless your in a clique or don't mind getting your tonsils dirty.

This place is the absolute worst. Was told that we could make a huge amount of money per week, which was just an outright lie. Night shift gets an average of 12 calls a night, 10 of which were customer service calls that needed to be transferred, and maybe 1 of the remaining 2 would be a sale. We were told to use the reasons they gave for needing a system to our advantage and to hark on that when they simply wanted information. Trying to pressure them into buying one no less than three times, then constantly bugging them until they told us not to call them anymore. 

Unless you part of the elite team leader crew, you never got leads or good leads for that matter. Only leads that were already customers and we're never properly filed or leads where no one called these people for months and now they are no longer interested or purchased a different system. 

The sales managers were nice people, and some of the team leaders, but upper management was a joke.  We were told to hit weekly goals and if we didn't hit them, you were talked to. It's impossible to hit numbers when the phone didn't ring. 

I just couldn't take this place anymore and they way they conduct business. It was impossible to make a living and wound up costing now to travel there everyday. If you're that hard up for a job, apply at McDonalds, they at least treat their employees a customers with a bit or respect.

I should have taken to heart what I read in the above reviews as they were spot on. The positive reviews are obviously from people who are higher ups in the company and don't want to scare possible employees away. The turn around in this place was staggering. I didn't meet anyone who was there longer than 2 years, with most being there 6 months or less.

By far the worst job i ever work for... They based there interviewing on how the person looks and not on there skills and if you dont fit in with there likes you dont get a call back. Previous manager have said out there mouth after a interview. The communication is poorly and one person doesn’t know what the next is talking about. When asking for help it always put it in a email or ask a co worker because a supervisor can’t NEVER be found. ( thats because they be outside smoking cigarettes and claim that there in a meeting) or Let alone when a customer asks to speak to a supervisor no one wants to take the call and it’s always we will call them back and never call back. Or send a email and someone will reach out to them within 24-48 hours It’s a bunch of favoritism within the company doesn’t give raises but work you like a dog and expect you to follow a quota that is unrealistic.   Every one wants to be a supervisor but doesn’t wanna do the work!! Not compassionate to there employees and not a standard employee policy it just made up as the day go by. You have to request meetings with HR or email them and never get back to you in a timely matter or when you get a response no one seems to know the answer or have to look it up. 

I suggest if you applied for a job here when they call you back for a interview decline and look for something else because one of these days OSHA OR THE BBB is going to shut this place down.

After the first week of being hired,you are told if you do not make quota you will be fired.That would not normally be a problem at most call center positions except the software systems normally shut down or " freeze" everyday and all day,which makes it quite difficult,unless you are a favorite and are given leads.There is no training on software systems and the so- called trainer (training consists of one day) is probably the most unprofessional person I have ever worked with.The job is part time and if you ever work above 32 hrs you are considered fulltime (what a joke).The actual products (medical alert products)according to customers don't work and these products are considered life saving.You are encouraged to lie, everyone does.If employees were honest the company would not exist.The turnover is extremely high so they are always hiring and firing.

By and large in the retention department if you have no morals and can lie to senior citizens,explain to seniors why they are being double and triple billed each month as well as why when an emergency occurs they get no response then you will probably last awhile.For decent people,be careful unless you like a totally unprofessional environment.

NEVER go to an interview with these people . The lady who does the interviews has a nasty disposition. The job looks nice inside but when you go in the conference room it’s distracting . People are loud having ghetto unprofessional conversations . How can someone focus? The lady who gives the interviews is constantly shifting her eyes outside of the conference room and that’s extremely distracting .How  could someone keep their train of thought ? She was looking outside the conference room as if she was embarrassed that the current employees were acting out and as if she wanted to get out of character but had company(sort of the way adults do children when there is company. There is also a Guy who interviews you who is also nasty . May I add that the gap in his mouth is bigger than Texas . Anyway they had disgusting attitudes and I wouldn’t recommend anyone try to get into this job . I’m happy I saw their true colors . The best thing was the furniture and how it looked. Looks can be deceiving .

When I remotely sign on, I go directly to the 3 separate email boxes and start my day answering customer questions, clarifications, calling to resolve technical issues or update customer's records in 3 different programs.  The day is extremely busy.  When needed, I am responsible for taking live calls if the call volume increases.
Management (in the beginning) was extremely supportive and training was complete with support monitoring.  Since the management has changed, the focus is not on training but how fast the phones can be answered which makes the information we are giving less then correct.
The coworkers are wonderful and hard workers.  I am honored to be part of that team.
Hardest part of the job is taking calls when I am trying to complete record updates for customers.  The fast past of the job creates issues for completion.
Best part of the job are the customers.  Most of the customer are older people and when I am able to assist and resolve an issue, the customer are very appreciative.  Its a good feeling.

The company has been around for over 20 years but there has been recent upheaval in management.  Things change day by day and everything is a knee jerk reaction with an incredible amount of head scratching decisions being made. Reps are made to feel that they never are doing well enough and the metric system used to judge the reps is badly flawed and biased. While many of the reps have done nicely over the years, its very hard for new people to come in and thrive. There is constant hiring with few able to stick due to not enough opportunity to make a living. Last year there were 3 reductions in commission rates and the chargebacks to the reps for returned systems are at an all time high. The chosen few reps are given a cushy amount of good opportunities and the rest of the reps are on a yo-yo going up and down with their opportunities. There has been a recent large influx of new reps hired and sales call volume is down in the office. All in all its making most of the reps uneasy and feeling quite vulnerable.

Top Job Titles	Average Salary
Customer service representative 13 salaries reported	$19.75 per hour
Senior developer 1 salary reported	$110,000 per year
Senior accountant 1 salary reported	$61,500 per year
Sales 1 salary reported	$34,000 per year
Inventory specialist 1 salary reported	$19.00 per hour

Working at Connect America: Company Overview and Reviews

Connect America

Connect America Ratings

Popular jobs at Connect America

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected