retail sales associate

sales representative

bilingual sales representative

retail assistant manager

retail store manager

Connectivity Source

Working for Connectivity Source was not a good experience or even an average experience. I have worked for multiple retailers and have never seen one that operates in this manner. The "training" provided is some of the worst in the industry and does not prepare anyone starting in sales. The hourly pay is slightly above minimum wage which brings commission into the discussion. The commission structure actively works against employees, the more hours you work the less commision you make and the accelerators which provide a bonus or takes away a percentage you are getting paid are terrible, why have store goals if only some people are performing, this was very frustrating as I was one of the top salesman in 2 districts for several months and top salesman in the store since I got hired because other employees did not want to sell or didnt know how to. Working at CS, you will be constantly micromanaged, that have live camera feeds with audio devices where your managers and district manager will constantly watch your every move and listen to every single thing you are saying. Getting time off is a hassle they didn't even want to give me time off for my finances pregnancy stating 3 days should be enough. Being top in sales your expected to do more and more regardless of what's best for the customer expect to sell subpar products such as the sprint drive and tracker with every person that upgrades if not you must call your DM or store manager and explain why you didnt sell one. If you work at a slow location expect to do tons of cold calling and posting on your personal social media to advertise every single day and once that's done do go hand out flyers to people at walmart. After reaching the requirement to get a .50 cent raise my manager said nothing and did nothing and my DM did nothing as well. After 8 months of this job I was burn out, tired of my manager constantly criticizing anything I did or didnt do or other staff did or didnt do while he left early from all his shifts but says I cant leave 5 minutes early after closing the store ( the store closes at 8 but your scheduled until 815) due to me having to open the store the very next day, I knew at that point it didnt matter how much I sold or did this company did not care. I left once my manager started complaining once I wanted to take my lunch as he again was leaving early and all I wanted to do was go get gas on my break and smokes. He said if I'm so unhappy here just quit and I did and have no regrets. No one from HR or even the DM bothered to call me only another store manager. I then texted my manager multiple reasons and issues on why I was leaving and simply states good luck. There are dozens of retailers out there but avoid this one at all cost.

The first and by far biggest issue is pay. From the hourly to the commission and commission structure. The whole thing is bad. They advertise close to $20 per hour and it is possible to get that. But they do whatever they can to make it impossible to achieve that mark. The hourly pay starts at $12 which you can make more from McDonald’s but the real pain comes from commission. They are only willing to shell out money if you meet arbitrary standards that change literally all the time for no reason. I’ve worked here for less than a year and in that time the requirements have shifted 4 times. How they get you though is they’ll change the ways they accelerate and decelerate your pay. As well as changing the payouts on commissionable items like upgrades going from $5 to 50 cents for example. They use metrics of the whole store as well as individual, so if someone’s not doing well in an area the whole team takes a hit despite how they individually are doing. Leading to months where sales were good but now you’re still losing from 5-20% of your bonus not including the other purely store based metric. With both of those there’s potential to lose up to 35% or more of your check and most if it is out of your hands individually. And the bonus is always lower than  you’d think it’s supposed to be. The worst part of all is that you still have to deal with the dumb issues of retail while not getting paid for it. So there’s no incentive to help people with general problems. If customers come in with trouble shooting issues or questions then it becomes a gamble of should I help them or should I not and most times you don’t because you can spend hours on a single issues that ultimately pays you nothing extra in a sales job all while you lose out on sales that could help improve the pathetic salary. 

Workplace culture was overall relaxed, uniform consisted of company T-shirts, dark jeans, and tennis shoes. Three week training followed by another one month training and multiple product/promotion trainings after and in between. Required work is not too difficult, but can become a drag and overwhelming if not provided with the proper support system. Job is definitely not worth it if placed in a location/situation where there is low traffic and/or customers with no/low credit unless you really need the benefits. 
I was excited to work here at first, but my store was in a difficult position and it ended up being an extremely draining job with responsibilities a new hire should not have been given right out of training. I was stuck working open to close most of my time here, often taking care of the store completely on my own due to not having enough coworkers or management. The only compensation was overtime pay, but nothing for being one of the few bilingual employees (a requirement for my location). Overall not worth pretty much running the store on my own for $10/hr.
I would possibly consider working for the company again if I had to at a location with a better support system and more traffic (more chance of commission and personal growth).

Working for Connectivity Source is a tiring job. I'm not saying any job is any different but this one ate my entire personal life up and I wasn't even close to being a manager. Everyday whether I worked or not I received a phone call regarding either a customer issue or asking me to work. I was there an entire year and I did not receive any time off nor was I allowed to have a peaceful sick day when I was actually sick the rare days I was. Not to say this was an entirely negative experience, working with the public and being able to laugh and joke with them is a rare experience these days indeed. My teammates and I delivered a customer experience unlike any other and customers thanked us almost daily for what we did for them. It wasn't always just about sales, a lot of the time I spent here I was fixing issues other sales rep across the city made for customers. It was tough and demanding but it taught me how to be confident not only in sales but in my own decisions as well. The discounted phone service didn't hurt, nor did the occasional free case or other phone accessory. Overall, working here was fun but not for me. I am not sales shark and that is the only way to make some real money working for connectivity source other than trying to move up in a glass ceiling environment.

Do not shop there and do not work there. They are hands down the worst company I've ever been a part of. They will give you a negative check and fire you for petty  reasons. Do not work or go to any store that's mark connectivity source. Without a doubt the most horrible company I've ever worked for. They act and make it seem like they care about you (employees and customers) but they really really really don't they will take advantage of you on your pay check/bills then try and twist as if it's right and that's what you deserve. Forget this company. if I were to rank the top five worst companies I have ever worked for connectivity source would be number one and it wouldn't even be close it would be a landslide victory I'm talking about if it was put to a vote it would legitimately have 96 of the votes as the worst place I've worked forget this company. do not shop or work here. they are backstabbers they are liars they are manipulators they are con artists they skip go people and they will try to make it seem like you were the one in the wrong forget them and when they go under I will take great joy in it. oh and if you don't believe I got a negative check

A typical day at work is getting hammered to do checklist after checklist. You learn that if you don't do the paper tasks handed down by upper management you end up on a report and in the hot seat. DM of the area is great, but all other management from CS is unseen and never heard from. When you have a question concern or issue, you've got a mailbox to e-mail and most times don't even get a response. Culture at my store? Great. I love my employees and my customers, best part of the day. But do we ever get recognized from higher up CS? Nope, we are invisible. Hardest part of the job is being charged for system errors with phones, a system that CS is having us use, being taken out of our personal checks, some of which are easily solved errors but instead of solving them lets just take $1000 from an issue their system caused. No holiday pay, medical benefits are terrible, and you only get paid 2x a month. Number one thing I love about this job is the customers and my employees 100%, they keep me here. Which of course CS doesn't care because if we all left they would just replace us, they have too many stores to even notice. 

After 21 months with the company,  I can safely say the majority of people that work here are decent human beings. Ones who will motivate and create positive energy in the workplace. 
Then there are the numbers-driven, type-A, individuals who would rather step on you, or over you, than stop and help you up. I had the misfortune of meeting this person and came away worse for the experience. I doubt that corporate knows that they have an alleged, against and biased person running one of their districts. I loved my job and did it well. That never seemed to matter to this person.  Only numbers and servitude.  As, this person stated one day, " I don't need them, they need me" and "they should be grateful I don't fire their (expletive)! 
This was said about an employee that put their notice in, had some family issues and need to miss work. No compassion,  just termination. 3 of the 5 employee quit soon after this person took over the district.make that 4 now. Although I was unexpectedly let go, for write-ups 4 months prior. Wow!!!


Pay is horrible, and they find reasons to take money from you (commission) your bonus pay is not only based on you it’s as a store. One month a store may have to hit a goal others may be something stupid like if the store is below a certain percentage on  training videos  no one will get paid bonus . Hours are long you will be there from open to close most days. People are snakes they are out for themselves and will make it seem like they are you family worker but will stab you in the back or take advantage of you the moment they can. I have been in this industry for 5 years and have manager experience in the field and they were paying me the same as an entry level person when approaching bosses about a raise after I showed my ability I was told sell more. Oh their raise is you make the company 50k in gross profit we will give you 50 cents what a joke. One of the worst company’s I have worked for.  Oh and they will flood the sales floor and cut your hours. Apply for a different T-Mobile stay away from CS 

Our district manager and regional or CEO do not take care of simple issues and builds a buddy buddy system that is designed to protect those inside it and not let others in it. Punishes those doing actions that those inside the circle do as well. A simple solution to a problem could have been taken but there actions have caused both top performing employees to leave. When one of your management positions is costing your staff money they shouldn't be in that position especially when they have said they don't have the drive for the position anymore. This crew and store team was excellent. However upper management has proven they do not value me as a top performer with my history in store and other jobs. I'm out this place is trash. You make them 50k you get 50 cents raise....woooo like for real this is trash.

I worked for this company  for 3 years and was a manager for 1 year and 3 months.  This company  is one of the most uncaring and deceitful  companies  I've ever worked for. When hiring people they advertise  commissions  and raise potential  to be far beyond what you will see. The company  also pays employees  of the same position  differently even going as far to pay new employees  more than old ones just to entice new people. I could write an essay about all the awful things of this company . I have seen their Greed,disregard  and incompetence first hand in so many ways. Support is non existent and they write up their lowest  performers to get them out asap with no intention  to actually  improve employees. I would go homeless  before working for them again. I've have never worked for a more incompetent and greedy company and hopefully  I never will again.

Top Job Titles	Average Salary
Retail sales associate 1075 salaries reported	$12.82 per hour
Sales representative 101 salaries reported	$17.27 per hour
Bilingual sales representative 33 salaries reported	$18.86 per hour
Retail assistant manager 3 salaries reported	$40,000 per year
Retail store manager 29 salaries reported	$44,138 per year

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