sales associate

retail sales associate

appliance technician

store manager

assistant store manager

Conns Home Plus

Professionally speaking the following company, "Conns Home Plus" should never be thought of as a permanent source of income. I've been employed with this company for over a year.  

The management turn over rate is massive. The regional manager who hired me is gone, the General manager and all other managers who were in my store when I started are gone, and 20 out of the 35 sales staff who were there are now gone. The 40 additional sales staff they have trained to take the place of the 20 that left, only 15 have stayed and 1/2 of them are looking for other work.

The company doesn't have any lockers so you must leave all your personal belongings in a bag on a table in the break room or in your hot/cold car. That goes for cell phones and prescriptions,extra pens or supplies you bring to wk. You must buy your own business cards and if there is a financial mistake (regardless of the amount,,, $50.00 dollars or $500.00 dollars) you pay for the mistake even when the manager signs off and/or corporate signs off.

When items are delivered and the customer decides to re-select an item. If you are not there when the item is re-selected you lose the entire order to whom ever rewrites your order, even if they change the rubber washing machine hoses to stainless steel hoses. I've seen $5,000 and $10,000 orders rewritten by part time employees that just happened to be there when the original sales person was off and the customer re-selected a small item or had a very minor change.  The person who rewrites the order takes all of the sale and that costs good sales people thousands per month.

Management allows sales staff to operate without integrity towards each other because they are totally overburdened with the massive amount of things the regional vice president gives them to do on a daily bases.  I personally knew 4 different Dallas location managers that are gone also. Every week there is a new training class with a massive amount of sales people and many new managers because they burn them out quickly.

They have a rule that no one leaves till the last person leaves the store which puts everyone at risk should someone with the ability to fire a gun raptly (angry customer or disgruntled employee) decide to bring harm. So if you are done with your customer, you will have to clean the store for 2 or 3 hours while waiting until the last sales person finishes with their customer and the cashier finishes with their job and the manager finishes with his or her job (you become a night janitor and a reliable target when you leave).  The store during the normal years operation hours closes at 9:30 pm and you can expect to walk out around 11:30 to 12:00 at night, every single night.  The night shift gets there every day at 12 noon so every day you work a 12 hour shift. And some weeks they schedule you 6 days per week because so many people just leave.

The upper management is so out of touch with what the Dallas market offers real sales people that they have now started employing kids who live at home and part time sales people because they can't keep professional sales people.  I've watched as sales people from other stores have started on the floor and walked off the job their 2nd and 3rd day when they had to load out refrigerators, furniture, and other clearance items due to low levels of housemen because they under pay them too. A houseman for this company is paid less than a cashier at a major food chain.

The company is very top heavy and top heavy paid and this is why they've created a massive training center with rows and rows of computers because of all the sales associates they have to train each week and new managers they have to onboard. I personally have met at least 40 new managers and have seen at least 400 sales people go through this training center in 3 quarters of a year.

I was warned by a former employee before I came to this company. He was a former manager. I was working in sales and they recruited me from where I use to work.  If you are listening (really listening) here are 3 words for you. You are welcome. I just prevented you from really making a poor decision.

In closing, the management has warned every employee at the Mesquite Texas location that they were not to talk negative about the company to the new employees because 5 quit before they finished their training class. But what they didn't understand was that when going through their training class, it's obvious that there is a systemic problem and it is clearly visible. But the people who don't have to depend on commission don't see it because it doesn't effect their world.

Conn's is a decent sized company (1B+ in sales and 4k+ employees) with a small company feel at its headquarters. It has been transforming from a "mom and pop" Beaumont based company with limited benefits and flexibility to a company that can attract and retain talented employees. Benefits have increased notably each of the last few years, with some room still to go in order for the company to be fully competitive with other employers in the area. 

The workplace is dynamic, best suited for individuals that are comfortable being flexible and not always having a road map. Those who can shine in that type of environment where being proactive and figuring things out is a plus are valued, while those who are more comfortable in an established, structured work environment where daily tasks are more defined may not find Conn's HQ to be the best fit depending on their group or job function.

Conn's experienced high turnover throughout management over the past few years as senior management worked to put the right talent in place that was needed for the company to grow. Understandably, there was quite a bit of skepticism among the rank and file that comes with significant personnel changes, but Conn's now appears to have the right expertise in place to move the company forward. When individuals don't perform as expected, at any level, the company continues to not be afraid to find a more suitable fit. That's a positive if you're looking for performance based work environment where talent is valued, but otherwise can be unsettling.

Management is focused on growing the business, and downward communication is good with upper management communicating directly to employees both in person and in writing. The CEO is a hard charger, which is what you want for a business to succeed in a tough industry, but that can also be intimidating to some. 

Retail is a segment not as well known in the Houston area, and the direct credit side of Conn's business is even less known. That creates a learning curve for new employees, but also an opportunity to experience something new. The credit aspect of the company makes the Conn's unique from other retailers and provides a buffer against direct competition. Retail is tough, and credit is tough. No other retailer of Conn's size competes in both spaces. Conn's has taken on that challenge, and while it was touch and go under prior management, the fundamentals of the company have become much stronger these last few years. Conn's is growing, and online commerce (Amazon) isn't much of a threat. But it can be hard to get that message out to potential employees, especially given Houston's large oil and gas workforce

Across the various groups at HQ there seems to be good working relationships, with frequent employee focused events. Christmas decorating and Halloween costume contests, opportunities for company sponsored charity volunteering, diversity events, bring food to work socials, etc. For the most part, the work environment is friendly and laid back, while at the same time with a focus on getting the job done. Employees don't seem afraid to take prudent risks, and management is hard working. Like any work place, who an individual reports to is a primary driver to their happiness, but overall it seems most bosses (there's always a few exceptions) do a good job of making Conn's a desirable work place for their staff. Staffing has improved in recent years, though there is need for additional headcount in some groups.

The company is still evolving. It's in its infancy with formal performance reviews, job advancement and merit increases, though it has recently invested in systems upgrades. There's a tad too much micro managing by upper management, with layers of sign-offs required for some items that don't seem to warrant that level of review. Ask a dozen employees what the culture of HQ is, and you'll get a dozen different responses. Good if you want to be a part of defining what Conn's is becoming. Not good if you want to join a company with a strong, established culture.

THIS WAS THE ABSOLUTE WORST I MEAN THE WORRRRST PLACE TO WORK.

THE MANAGER MAKES FUN AND PUNCHES/HORSE PLAYS WITH THE EMPLOYEES. PUTS THEM DOWN. CALLS THEM NAMES.

THEY CRACK THE WHIP ONLY WHEN THEY DECIDE TO ONLY ON THE LOWER WRITERS OR THE ONES THAT ARE NOT IN THEIR CLICK.THEY SOMEHOW LET OTHERS SLIDE.

THE WORK SCHEDULE IS ALL WORK AND NO LIFE WITH YOUR FAMILY.

FORGET GOING TO CHURCH OR HAVING A RELIGOUS LIFE. YOU WILL NEVER BE OFF FOR CHURCH.

THE PRICES ARE TOO HIGH THEREFORE NOONE WANTS TO BUY FROM THERE UNLESS THEY ARE BROKE AND HAVE TO FINANCE!

YOUR SALES OPPORTUNITES ARE LIMITED DUE TO BEING "CLOSED FLOOR" IN OTHER WORDS SOME PEOPLE CAN SALE ANYTHING IN THE STORE DUE TO TENURE WHILE THE NEW PEOPLE CAN ONLY SALE CERTAIN THINGS BUT YOU ARE STILL REQUIRED TO MEET THE SAME GOAL AS OTHERS WHO ARE "OPEN FLOOR."

THIS JOB IS A JOKE!

EXTREMEMLY LOW PAY. THE MONEY IS NOTHING LIKE THEY TELL YOU IT WILL BE.

THEY CONSTANTLY PUSH FOR THE NUMBERS. THEY ARE OVERSTAFFED. THEY ARE ALREADY SATURATED WITH HUNDRED+ THOUSAND $/MONTH WRITERS WHO MAKEUP FOR MOST OF THE STORE PROFIT.

THEY SET YOU UP FOR FAILURE. THEY MAKE YOU CALL 20 CALLS A DAY. BY THE TIME YOU DO THAT, THERE IS NO TIME TO TAKE ANY UPS, OR YOUR COWORKER HAS ALREADY CAUGHT THE BIG FISH OF THE DAY WHILE YOU WERE SITTING DOWN MAKING CALLS.
IF YOU TAKE ALL UPS AND DO NO CALLS, THOSE UPS MAY BE BLANK UPS AND YOU MAY GET NOTHING FROM IT. SAME WAY GOES WITH THE MILLION CALLS. IF YOU MAKE A MILLION CALLS, THAT DOESNT MEAN YOU WILL GET EVEN 1 PROMISE TO BUY. YOU ARE BASICALLY FISHING IN A HOLE THAT HAS ALREADY BEEN FISHED OUT OF AND IS NOT PRODUCING ANY NEW FISH. THE ELDERS OF THE COMPANY ALREADY HAVE THEIR CLIENTELE. NEW CLIENTS THAT COME IN LEAVE VERY UNHAPPY AND DO NOT RETURN.WHICH LEAVES YOU WITH NO ACTUALL CLIENTELE BASE TO BUILD

SAVE YOUR TIME LOOK FOR A BETTER JOB THAT WILL GIVE YOU A DECENT WORK SCHEDULE, TIME WITH YOUR FAMILY AND WHAT I CALL REEEEEEAAAALLLL HEALTH INSURANCE. THEIR INSURANCE PLANS ARE A JOKE!!

OHHH AND MIGHT I MENTION YOU WILL PROBABLY WORK 50 HOURS A WEEK AND YOU WILL ONLY GET PAID FOR 40 OF THEM WHEN YOU DON'T SURPASS THE COMMISION BORDER. (80*10.88=870.40=732 AFTER TAX BIWEEKLY WITH NO DEDUTIONS) WHICH HAPPENS MOST ALWAYS!!! THEY SOMEHOW MAGICALLY CLOCK YOU OUT!

CAUCASIONS ARE THE MINORITY. THIS IS A CLICKISH COMPANY WITH A GOOBER OF A DISTRICT MANAGER!

IF YOU DON'T MAKE YOUR SALES GOALS THEY WILL FIRE YOU.

THEY PUT (KIDS) IN MANAGER POSITONS.

THEIR MENTOR PROGRAM IS A JOKE. ONCE YOU GET BACK FROM TRAINING THEY ASSIGN YOU A MENTOR. THIS MENTOR GETS PAID TO TRAIN YOU, BUT THEY DON'T TRAIN YOU AT ALL. THEY SPEND MAYBE 3-4 HOURS WITH YOU ON THE FIRST DAY AND AFTER THAT THEY CUT THE AMBILICLE CORD. YOU ARE ON YOUR OWN TO A VERY DIFFICULT EXTREMELY DIFFICULT USER UN-FRIENDLY COMPUTER SYSTEM AND OVERCOMMING OBJECTIONS ABOUT PRODUCTS YOU HAVE NO CLUE ABOUT. THE MENTOR VANISHES IN THIN AIR AND GOES BACK TO PUSHING FOR THIER SALES GOAL.

THEIR COMPUTERS RODE OVER ON THE MAYFLOWER! THEY ARE STILL OPERATING DOS.
YOU GET STUCK AND NOONE AROUND TO HELP YOU. WITH 1 BUTTON YOU ACCIDENTALY TOUCH. GAME OVER! YOU HAVE TO START ALL OVER FROM SCRATCH. CUSTOMERS BECOME VERY FRUSTRATED BC THEY HAVE TO WAIT FOR LONG PERIODS OF TIME WHILE YOU MANUALLY TYPE A TICKET AND THEN SOMETHING GOES CAPUT AND THEY ARE GETTING MORE ANTSY AND YOU HAVE TO START OVER OR LOOSE THE SALE AND YOUR VOLUME WILL GO EVEN LOWER.

THE RIGHT HAND DOESN'T KNOW WHAT THE LEFT HAND IS DOING. THE DELIVERY TEAM AND THE REPAIR TEAM ARE NOT DEPENDABLE. THE CUSTOMERS GET MAD AT YOU FOR SOMETHING THAT IS NOT YOUR FAULT. DELIVERY TEAM DROPS THE BALL OR RESCHEDULES THE DELIVERY, THE CUSTOMER HAS TAKEN OFF FROM WORK, AND THEN YOUR CUSTOMER IS CALL ING YOU CURSNG YOU OUT. REPAIR TEAM DOESN'T RESPOND TO THE BROKEN PRODUCT FOR 2-3 MONTHS AND CUSTOMER IS PAYING MONTHLY FOR THE PRODUCT THAT THEY CANT EVEN USE NOT TO MENTION THE $300-$500 WARENTY THEY PURCHASED TO COVER IN THE EVENT THAT IT BROKE.

IM TELLING YOU DON'T WORK FOR THIS PLACE!! SAVE YOUR TIME! IT IS TOO STRESSFULL! NOTE THE NAME!!

CONNS!!!!!!!!! THATS WHAT THEY ARE!!!!!! CONN'S!!!!!!!

I -know- that retail jobs like this are heavily dependent on the who you work with aspect. But, that being said, you also need to have a system that works, and a vision that can keep up with the times too. As it stands though Conn's manages to fail spectacularly at all three. 

We will start with the location I am currently at. I can not trust my coworkers at all, there's a lot of drama and back stabbing. Which makes it really hard to have any cohesion with them. It's a bit sad that it happens because elsewise they'd all be really cool. Management however is just a dumpster fire going down a flooded street. They've cycled through at least four managers in the time that most have been there [less than six months] and four since I joined. The experience level of said management is basically non existent. The store manager has six months, the new assistant is claimed to have a year, though that's only defined as with the company, not necessarily in a management position. This has generated the effect of having a manager that is completely inflexible, and quite easily, frustrated, angry, and fairly aggressive. Jobs have been threatened all under the very thinly veiled guise of "group meetings" which is basically nothing more than being talked down about everything you "dont" do regardless of if that is true or not. The end all of it is that nearly no one actually wants to be there.

As far as Conns' systems and modus operandi. If you want to work somewhere that hasn't had an original thought since the 90s then this is certainly your place. You get to cold call people constantly, including ones that have previously stated do not call. Depending on your store that may be the most of anything you do. They have three different computer systems none of which can communicate with the others, one that still runs on ms dos. Most people have never even heard of conns [mostly cause their advertising is pretty much non existent] and [this may change depending on location] and finally most of your clients are gonna be those without much to spend assuming they get approved at all while they set pretty unrealistic goals for everyone. 

What this all boils down to is a job and Im using that term loosely that is ran by the blind out of touch and horribly dated and until it burns to the ground like so many companies that have done this before itll keep just bleeding out while taking everyone down with it in a slow endless spiral of boredom, frustration, and endless questions with no answers. 

Typical Day: U have to be to work earlier than scheduled to write your monthly sales, goals, what u sold the day before, customer service satisfaction  percentage, etc. Then u have a daily meeting. After the meeting u make 10 of the 20 calls u are required to call per day. (The other 5 before u go to break, and the next 5 after lunch). When u sale u must be in positions (locations throughout the store to sale to customers). The have 4 positions. The 1 position is near the front door and if a customer does not come in u stand there until someone do. Which can leave there for over 45 minutes sometimes. After a customer comes in you get them to sit down to run their credit for 3 programs. Then if approved for one show them around and push them towards the items they currently have in stock or what's gonna get u commission. Then tell the customer all the items they need to add to their ticket with a personal story so they buy. You all add on hidden warranties without the customer knowing and max their ticket out and just give them monthly payments instead of their balance. The warranties are high. I've seen warranties cost more than the product on some occasions. You also have 5 steps to the sale you have to follow. You have to know the 6 reasons to shop there at all times. Even on your days off you have to show up to meetings and training. You only have one to two days off per week. Your day can start as early as 8 am and be as late as 11 pm. You  never work a certain shift. So, you can work as late as 11 pm and be back the next morning at 8 am. Even as a top sales associate the only ones making the money is Conn's Home Plus. I truly believe after all the sales I've sold my check should show more. However, there are items that don't offer spiffs (xtra cash). Many of the items is only 1 - 3 % commission. Your beginning pay is $9.00 during training. Then it becomes $10.88 + commission an hour. They sale u a dream to get you in the door and offer you pennies afterwards. Also, upper management and managers are not professional: During meetings they use profanity and make rude remarks. Also, if you discuss something one on one with them, everyone knows about it. Which should be kept confidential. No business is personal or confidential to them. They tell everyone about personal affairs, why another employee called out, and talk bad about each employee to other employees that does. So glad I left from there.

Conn's. Where do I start. I've been here for a little while so I've had time to observe the trends within this company. In terms of trying to get a job from within at one of the jobs at headquarters (The Woodlands), you can forget about it. There is very little room for growth despite what they want you to believe on that front. If you know the right people, as always, then you're good. Otherwise a college education and professional certifications mean very little at this company from my experience. 

The leadership/management at this company is absolutely horrible. I never understood how a department of no more than 35 people at a time could see so many people quit or leave for other jobs within a span of two months or so, yet there are never any changes made regarding management personnel. As a result, you'll see the same reoccurring problems that never get corrected due to poor leadership from team leads, supervisors and managers. The turnover rate within this company has to be through the roof considering my department is one of the smaller ones at my location and I've seen plenty of people leave. Some departments are managed better than others but each have their own leadership styles. Unfortunately a lot of the leadership styles fall under the autocratic category. Autocratic leadership. Regular employees have no voice or opinion and are dictated to the majority of the time. Micromanagement is a serious burden which leads a lot of people to walk out the door or go to work everyday feeling miserable which has a negative effect on production. What management fails to realize is that THEY are usually the driving force behind negative worker production when production issues come about. It's ridiculous. The best time to speak up about these issues is when one of the newly hired executives comes down from The Woodlands and wants to speak to everyone (very rare). 


Conn's management would make a good case study. As I tell a few new hires and here and there, if you need the experience, work here. Don't stay any longer than you have to. Get in and get out. Thankfully my time is coming up soon. As I stated in the title, there are many reasons why this company has always had a horrible reputation. One of the main reasons internally is, of course, management. Externally....the business model, their business practices, etc...that's an entirely different beast.

I worked as part of a contract labor delivery team for two weekends out of the distribution center.  The liason for contract deliverers is a shady jerk who lied to me and threw me under the bus for wanting Conn's to have their business together and not taking an extra load after the truck was packed and ready to roll.  He then lied to the Conns employee siding with my team, and then threw me under the bus afterwards.  This job is a RAW DEAL and I wouldn't recommend anyone with any sense of good practices to work there.

For example, Conns shifts the liability for anything that may go wrong during a delivery entirely on the driver/crew.  While they do ok on routing, they overload their delivery crews constantly and we are expected to inspect every piece and every corner of merchandise while ending up working ridiculous hours because of it.  Since I was paid per day and not per hour, it was not uncommon to be at the last customers house around 9pm.   

Also, Conns wants 5's across the board from the customer during surveys, however, it is often for the deliverers to take bad hits due to defective merchandise, unreasonable loads, and routes and setups/installations/assemblies.   We are not trained to be installation technicians or furniture assemblers, we are deliverers, however we were expected to do all of that even starting off.

Conn's gets away with doing things like this because it is contract labor and therefore they don't have to be liable for anything that may go wrong or damage that may result from their own employees making mistakes and/or being unreasonable.  I delivered to a couple on the weekend who couldn't get an undamaged table after FOUR different delivery teams went there.  This is not a uncommon occurrence since the seller's from Conn's only care about making their commission even if its the wrong item, the item is isn't even in stock, or there are only damaged items available.

The people in charge lie and so you are expected to lie in order to appease customers.  They throw anyone standing for honesty and integrity and fair work practices under the bus.  It is a slave system since so much is put on the employees shoulders by ridiculous policies that are implemented to take money out of your check while Conn's banks those extra pennies of profit away.

I enjoyed working for Conn's as far as management and co-workers are concerned. Everyone was nice (within reason) and the training was informative (yet not thorough computer training). I learned a lot about the sales process and they have an effective, foolproof process.    

I didn't like the long retail hours or the scheduling. I would close at 10 pm one night and then open the very next morning at 8:00. Lousy scheduling! Also, I didn't get 2 Sundays off a month as promised AND the  earnings potential didn't pan out for ME as promised in training.The store volume was low and few people had the required down payments.Most customers had marginal credit and were cash poor so I lost a lot of sales because people just couldn't make the down payment. The few customers who were approved at higher credit limits of 4 - 9,000 were savvy and only spent a small portion of that amount and many declined to use it altogether. 

You can make lots of money but ONLY if you live at the store and are cut-throat to get sales. You also have to PUSH the warranty plan and optional insurances and max out the ticket with add-ons and up-sales to get a higher ticket value. This can be problematic because if the customer over-buys in this way and then doesn't make the first payment, you get a charge back and lose your commission. If the customer later makes the payment, it's up to you to follow up and pursue the company for commission reimbursement (another loose end). Also, if you make a mistake on a contract and cannot get it rectified, you end up paying for the transaction through payroll deductions and the customer walks away with free merchandise.  

The only thing I disliked about working at Conn's, other than scheduling, was it was impossible to forecast your check for the upcoming pay period. We would go into the system and check earnings the Wednesday before payday - Friday. It could be more or MUCH less than you anticipated. And everybody can see what you earned in the system. I could see what reps in other states were making. NOT cool if you like your privacy about such matters.

If you can follow their program you will move up in the company. They are looking for people who can duplicate their system and tow the company line. It just wasn't for me at the time.

Honestly there’s so much to be said about this job that I’m not even sure where to start but don’t EVER work for this company ever in your life. I went here with the intent to stay for awhile because they were very welcoming and nice in the beginning but as time went on true colors were shown. Now mind you this was something needed because of COVID financial issues etc but I’d actually rather struggle than work at this place! All They’re gonna be paying you to do is lie to customers for their own benefit, management is going to be all up on you all day every day about unnecessary time quotas that they want to be met as well as them acting like they care so much about their employees but they honestly do not give a dang about their employees all they care about is money. And they make us lie for them because they’re actually selling people used products that don’t even work making customers pay high retail prices then when it breaks the same week of purchase even sometimes same day !! they don’t replace it , they make a technician come out several times to not even fix the unit the customer just spent thousands of dollars on. On top of that the breaks/lunches and scheduling are TERRIBLE!!! And don’t let you be late coming back when you’re not even on their time!! Overall working for this company and it’s call center has made the TOP of my list for worst work experience ever and I’ve worked in restaurants with crazy environments but this???? Worst job experience ever. Underpaid and overworked. They don’t give a care in the world about your well-being or life that you have outside of work but they’ll sell you that to get you hired in. They have this bull of a chat that nobody answers in when help is needed and if you go ask a pier they’ll tell you no wait for help WHILE having a customer on the phone! Do NOT work here ! Call off with a doctors note and you’ll still get written up and pointed for it. It’s not worth the pay nor the stress AT ALL! This company doesn’t care about its employees or the customers all they care about is time quotas and themselves. Highly NOT recommended!!!! Forget this job to the fullest degree.

This company tries to force service technicians to train themselves on new skills and purchase thier own tools and equipment without any kind of compensation. The management is strictly reactive and seem to have no technical or management experience. All blame for management disfunction is laid onto the technicians. This seems to come from the top since the mid and lower management exhibit the same approach to managing. Policy changes every time a manager deems it so. Each manager seems to have thier own policy. The most prominent theme here is CYA. If you have to CYA , then someone is doing something wrong. The major focus of this company is the customer survey.  This survey is useless since management changes email addresses on customers who are upset so they don't receive a survey. The survey is worded in such a confusing way, they ask technicians to explain it to the customer. Management takes no responsibility for calling customers to ask about thier experience.  They take no responsibility for anything especially mistakes. There is no forward thinking, only reacting to problems which are easily foreseen. With every new skill they expect you to learn there are specialized tools you must purchase without even a raise or training. When tools wear out, there is no reimbursement for those expenses. Survey bonuses any close to impossible to receive due to the survey wording and delivery method. Safety and security of the technicians are a low priority to management. The only satisfaction I get from this job is helping people with thier service issues and successfully repairing thier appliances. None of the different departments work with each other and the communication is horrible. Only top down communication is allowed not bottom up. No guaranteed hours and any covered expenses can take weeks or months for reimbursement due to poor management. Overall I  wouldn't recommend working for this company on the service end unless  I enjoyed stress , arguements, management without common sense, and low pay. 

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