direct sales representative

residential sales

installation technician

sales representative

account executive

Consolidated Communications

Consolidated is the worst company I have ever worked for. The training was very short and unorganized, it was not even close to enough education to be ready to work on your own. I have never worked for such an inconsistent company as this. If you have any questions necessary to assist a caller its a total roll of the dice as to how long you get an answer, sometimes not getting a solid answer at all. The turnover is VERY high. New hires are trained in small groups, five or so, and by the time training is complete at least one person never comes back. Consolidated is nothing more than a monopoly, they have absorbed smaller companies too many to mention and are not able to provide adequate service to their newly acquired territories. In a given work week I speak with one, maybe two, customers that have never had issues with the company. Most callers are always very dissatisfied with their service to the point where they file complaints with their local utilities commission and their states attorney general. Consolidated’s service and product: absolute garbage. One of my paychecks was not issued correctly due to clerical error and it was deposited over four days later than it was supposed to. This overdrafted my account and Consolidated refused to compensate me regardless of the fact that it was their fault. As a former employee and very brief account holder I can say with full confidence: stay away from this company. Do not work here. Do not do business with this company.

On a typical work day I will install and repair telephone, dsl, or t.v. service to residential homes and some businesses.I also install and repair fiber optics in residences and businesses I am home dispatched which means I take my company truck home every night and start my day from my home instead of going into the office every day. I repair cut copper or fiber optic cables. I interact with customers on a daily basis. Informing them on the nature of their problem and how I repaired the problem. I speak with engineers and network services to resolve customer issues. I have a great supervisor, and for the most part the management team is top notch. There are 30+ technicians in my department, but we work as one man out. Meaning we work alone and are trained to do all the services we provide. I rarely work with another technician except when one of us has a job that requires help. We do work together on splicing jobs, such as after hours fiber splicing.The most enjoyable part of my job is the diversity in what I do every day. And sometimes that can be the hardest part of my job..

Job security? Yes.
A healthy work environment? NO
The place is riddled with caddy women who just love to gossip and do not focus on training you properly. My FTO spent more time talking to sergeants, co workers and others than she did properly training me. when I brought this to the deputy chief's attention I was assured he would address it and help change the culutre and that I would not be mentioned as the one who brought the issues to him....that was a lie. The next shift I worked with my trainer all of the sudden she gave me horrible reviews on my training review sheet. I was tossed under the bus, which I was warned if I said anything I would be. I was told that people will smile in your face and then toss you under. This is true and if you like that type of work place then you'll fit in. There is an ever revolving door at this place, which should cause the management to take notice, they don't care.

This company has a million managers who all have different ways of doing things. You are not an employee - you are just a number to this company. Beware of recruiting stating permanent position. This anything but permanent. No security here. YOU WILL WORK ALL DAY EVERY SATURDAY AND HAVE 2 DAYS OFF A WEEK BUT THEY CANNOT BE TWO DAYS TOGETHER.   The most negative work environment I have ever experienced. The constant interruptions and never-ending “pass the buck” support will leave you defeated and exhausted each day. You are brutalized for asking questions and made to feel useless each day by both the customers and all of the micro- managing entity’s. You can only do wrong here. No positive feedback at all 

15 months, no raise, they ignore that, quick to criticize, diff rules for am vs pm shift; people do leave jobs due to poor mgmt, working from home was the only plus. If you happen to get kicked off line and was not able to get back on until they reset you, you get docked, but if you're in the office and it happens, you still get paid.

PA group/calls are a joke, no one knows who is handling what group unless you use google chat and you're lucky if you get a response because of all the PA idle chit chat in hangouts. Different set a rules for that group.

I tried to quit once before and was told, "you will be ineligible for rehire if you don't finish out your two weeks." I'm ineligible anyhow.  Since I quit, let's see if I get my 6 days vacation time due to me.

I asked about a raise and was told  "your attendance is ok". I missed 2 days in almost a year. When wanting to switch with someone, it has to be approved and good luck getting a timely response with that one.

A typical day at work for me starts with reviewing my calendar checking for and preparing for meetings. I review the technicians routes and work with our local dispatch to make sure all technicians are busy. I have leaned to be patient since being in management. I have leaned all people are different and have their own unique styles, quirks and personalities.The culture at work has changed. We have some good talent leaving the company seeking other opportunities that better fits them and their families. The hardest part of my job is terminating someone no matter what the circumstances are. But I am a big believer people terminate themselves. It is still hard. The most enjoyable part of my job is the team work that I have on my crew. We seem to have fun doing what we do and seeing our customers smile is an added bonus.

The training for this position is almost non existent.  Eventually they decide you’ve had enough training and just throw you on the phones and figure it out. This happens even if you express concern that you don’t feel ready to start taking calls.  There aren’t any team monthly meetings. An email is sent out if there are any changes or updates but that’s all. There is never any discussion about anything. 
At all previous jobs when it was time for open enrollment they would schedule a time during the work day to go to the presentation in person or if it was online, etc. that’s not how it is here. They send out an email about a week before and then its on you to read the new info. There’s no scheduled meetings or anything. Take a look at everything not during work time though. 
 There’s so many other things but too much to write on here 

they lied and said there was 5 weeks of training there was only 1 then 1 week of monitored phone calls. The leads don't ask you anything just immediately jump to accusing you of wrong doing and write you up when the issue was due to poor training. They do not care if you have a disability only that you you meet there required dnd which means percent of time on the phones if you get sick allot due to a disability such as diabetes like i have stay far away. I felt like i was walking on eggshells and when i got trained for there other client it was only 2 hours of training and they don't even teach you to use the tools or even grant you access to use the tools needed to work with customers you have to ask a team lead and you could end up waiting for 5 to 15 mins before they would even respond.

If you have doctor appointments quite often for example your monthly check ups with your baby or you had surgery or are preparing for a surgery and have appointments. There customer service management does not care what your out for even medical it will all count against your attendance and they will let you go. Oh your baby is getting rushed to the E.R. they dont care it will still count. They have no sympathy and unless your management they dont give a care about you. They are constantly firing people and so many people quitting because of there ridiculous attendance ever since they switched to Consolidated from surewest

A typical day at work consist in answering calls for Directory Assistance and toll calls.  It's constantly busy and that makes times fly faster.

I learned a new platform "Intellis", which is a combination of DA and toll calls.  It works better, since it's only one platform and not two different ones.

Their is no culture variety, most of the people working there are Caucasians, only one African American, and one Hispanic agents working there.  I guess the place need more advertisement for bilingual agents.

The hardest part of the job is not being able to provide a correct search, when the system isn't working properly or we don't have the listing in our directory.

I enjoy working with two friends, who I met long time ago in my other job. I like to see familiar faces.

Top Job Titles	Average Salary
Direct sales representative 19 salaries reported	$46,626 per year
Residential sales 9 salaries reported	$65,000 per year
Installation technician 5 salaries reported	$24.50 per hour
Sales representative 3 salaries reported	$89,500 per year
Account executive 4 salaries reported	$75,672 per year

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