member services representative

business services representative

Consumers Credit Union

The department itself started out great, awesome coworkers, felt like the higher-ups cared about each employee, the work load wasn't horrible - at first. The longer I was there, profit and numbers were put before the wellbeing of their employees. The virtual teller department in specific became so goal-oriented that employees were burnt out every single week. We were only seen as a number. I saw that the company was recently awarded an award for bringing wait times down with their teller system, but they failed to mention how they achieved such low wait times. Tellers are expected to take back to back calls and answer the next incoming call within 10 seconds. If they missed a call, many felt like they were awaiting punishment for missing one single call or letting a call sit for more than 10 seconds. Again, the employees were some of the best I've worked with but the department clearly prioritizes profit over their people, especially in member facing rolls such as this. Great coworkers, pay was great with opportunity for raises and benefits were the best I've seen, but at what cost to you because you will be worked to the bone. 

I’ve worked for Consumers for 2 years and still enjoy going to work. Big shocker, I know. They have a 10% 401k match. Health Insurance. PTO galore. Understanding management. Awesome work atmosphere. I just love being employed by a company who actually cares and doesn’t just say they do. Empowerment is the motto here and I love that. The position I’m in is customer service based/retail. However, there’s so much opportunity to go to other departments down the line that you don’t feel stuck. I have personally seen multiple promotions from within when any other company would’ve outsourced. My only gripe is I wish they paid employees up to par of market value. The roles they play in making Consumers a reputable and good place to bank and work deserve more compensation. However, annual raises are percentage based so when those times come around, it is a nice bump in pay when you’re good at what you do. 4 out of 5 stars for that. 

A typical day at work for an MSR includes credit analysis and underwriting for loans, basic and advanced teller transactions, filling out HE and HELOC apps, gathering basic info for mortgages, providing CD and money market rates, etc... Everything that you can do at a big bank. Management is fantastic, and I have only seen two bad hiring decisions in the couple of years that I have been here. That means the people are also very easy to work with. The most annoying part of the job is making calls when it is slow. The best part of the job is that we have great members and a great management team that make the job easy. The CEO and all the high level managers are very easy-going and extremely knowledgeable about their specific departments.  The pay will never really be enough at the position I am in, but you can make a pretty penny by moving up in the company. There will be plenty of opportunities to do so.

Everyone is very friendly and have many passionate employees. However, in the office they run very thin. Offices constantly need help and upper management expects you to be flexible to help. They don't compensate properly for the work being performed. Ex: assistant managers running and office for years not getting adequate pay. They are very conservative on giving the title office manager. Some MSRs get promoted quickly but others are in the role for years. Promotions are mainly decided if upper management likes you and performance performed. The culture overall feels great and provides many freedoms but be ready for a chaotic environment in the retail workplace. Communication in most cases is the biggest culprit.

I enjoyed my time with Consumers Credit Union, good benefits and advancement is there. I think I started at a bad time and their awesome Culture had not fully set into the office I worked at until later on. If I had started in the last few years I would have been more compelled to seek out advancement in the larger communities where they are growing. What I did would be a great job for a second household income. Banks pay what they pay and I feel CCU is one of the best.  I really needed to find a job that would allow me to make primary bread winner earnings based on how hard I worked.  I've taken the summer off and advanced my MS Office 2016 knowledge and started preparing for my new career of Auto Sales with online sales lectures and books. Wish me luck!!

I worked in the Member Service Center, which is the call center. My manager was AMAZING! Management really cares about you as a person and where you want your career to go. However, like all good jobs, it's hard to advance because everyone stays in their roles. The call center life was not for me, so I chose to pursue another job with a different company. The hardest part of the job would be trying to educate members on fees and products and the member getting upset at you when they overspent their account. Would I go back to Consumers Credit Union if a different position opened up? Absolutely.

They were good with my school schedule, the Christmas party was unreal, and I got PTO as a part-time student employee, so that was great. Branch manager was  a nut. Couldn't stand for tupperware to be in the kitchen for more than 24 hours, made you hunt for hours for a $20 offage (which is inevitable for a teller that helps almost 100 people a day. However I was able to do an almost full time school schedule, so fairly flexible. I honestly was planning to continue here until I got my degree, but my job was essentially eliminated to make way for fancy ATM's.

Consumers has a very positive work environment, with many unique paths to grow your career. Management is proactive in offering guidance and feedback on being promoted. The company also provides opportunities for exposure in other departments. Having worked for several financial institutions, I can safely say that their benefits are unmatched, and they STILL want to better them, talking to each employee one-on-one on how they can exceed expectations. The company obviously cares about employee wellbeing and maintaining a superior culture as they grow. It’s a breath of fresh air. 

I love my job and every day is different. I enjoy the job and the members. Of all the places I have worked the compensation and raises have been the best of them. I definitely feel as though my performance is recognized and rewarded. I do find that there can tend to be a little bit of a discrepancy though between back office and retail relationships as far as treatment and there is a hint of them vs us mentality which can cause a little bit of a rift. Overall I am happy though in my position.

If you wanna be micro managed and told your not living up to the consumers standard and have co-workers critique everything you do wrong, this is the place for you. There's no room for mistakes. I never once felt Consumers was a safe space to be who you are. They definitely want you to fit a mold, and if you don't, you're out. Everyday I'd go in terrified of making a mistake. I'm glad I'm out. Proceed with caution and don't take the smiling faces at face value. Maybe you'll get paired with a better manager and have better luck. 

Top Job Titles	Average Salary
Member services representative 3 salaries reported	$24.38 per hour
Business services representative 3 salaries reported	$16.67 per hour

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