customer service representative

customer experience specialist

entry level customer service representative

home manager

dispatch manager

Contractor In Charge

I have never felt so supported and respected at any other company. The pay is much higher than comparable positions elsewhere. They have gone through a lot of expansion and growing pains over the last year, but sticking through it has resulted in a much more efficient and less stressful work day. The leadership here genuinely cares and checks in to make sure you're supported. I receive bonuses for exceeding goals. There are great benefits and holiday pay too. To be able to work from home and save so much money commuting to an office and get paid so well, it's honestly where I plan to be long term!

The company is extremely poorly managed. There is no room to move up in the company, there is little to no support from managers and higher ups. The company has a revolving door of employees who quit right after training, and instead of addressing the issues that have arisen, they ignore and degrade valuable employees and just keep hiring new people. The company will not be in business much longer if it does not make sweeping changes in the way it manages its employees and clients. Terrible pay with no benefits and no time off. Workload increases with no pay raise and you only hear from management when you've done something wrong. Strongly recommend seeking employment elsewhere  

A typical day at work
Working from home remote using web browser to answer phones.

What you learned
How to deal with all kinds of customers and work remotely.  

Management
Team leads and then upper management. Typically deal with lead for the most part.  Lead manager actually helps with work when overloaded. 

Workplace culture
Online chatting and some zoom meeting. A company of almost all women!  Lots of people to talk to about common likes and issues.


I have been working for Contractor in Charge for nearly 2 years now, and I really enjoy the pleasant team-oriented work environment. My personal growth and the growth of our team members has always been encouraged by the management, and our needs for accommodation have been respected. 

The best part of the job is being able to do what I love in the company of people who care about me and my co-workers. 

We are provided training opportunities and help in learning new skills to better assist our customers. I love the company!

Love that this company is totally remote, everyone works from home but there's such a feeling of camaraderie and connection. The eagerness to help and support each other, its a true team culture! The team leads are so nice and let you know when you're doing good and help you get back on track if you make a mistake. Upper management is also super helpful with any issue and make themselves available if needed.  Its such a refreshing change and pleasure to work someplace that you are told you are appreciated!

I liked the job and my coworkers, but the management is terrible.  It is very disorganized,  communication on how things are to be done it horrible.  One person says do it this way and another says do it this way and then it is your fault if you get it wrong.  They promote people that have no idea what they are doing, and trainers actually tell you not to listen to what that person is doing because it is wrong and then they are your manager. The company has a lot of potential but it needs so much work.  None of the shifts are covered and no one tries to cover them. 

During my time at contractor in charge, there were a lot of changes. It did take a little bit of getting used to, but everything worked out in the end. This is a great work from home job but it does not mean you will be able to do whatever you want while at home. Call flow can be pretty steady and does spike during peak season. You will have a lot of support and resources at your fingertips to assist you with your job. Managers are easy to get along with and are willing to listen and assist with any issues you may have

Run. Absolutely run. Poor management is causing a huge rift in the company right now. They will force you to work hours impossible for you especially if you have other obligations you’ve communicated or if you have kids. 12 people quit in 2 months this year due to the lack of organization and lack of good management in this company. There is so much hidden that people don’t realize until they’ve worked for the company for a month or they get fired unreasonably. 

This has been one of the best jobs i've ever worked at. You work remotely and still have the office feel with all of the team members. Though it is fast pace its not your typical call center. They strive for excellent customer service and experiences while providing a friendly and encouraging atmosphere. The management team is helpful and are all invested in your success. 

This is one of the best companies I have worked for. There is a great work culture and a fun enviroment. The CEO of the company and management are highly respected and were extremly helpful during my training process with a great communication process. They truly care about their employees and the success of the company.

Top Job Titles	Average Salary
Customer service representative 6 salaries reported	$18.00 per hour
Customer experience specialist 46 salaries reported	$16.50 per hour
Entry level customer service representative 94 salaries reported	$18.50 per hour
Home manager 19 salaries reported	$15.89 per hour
Dispatch manager 19 salaries reported	$15.89 per hour

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