senior technician

solution architect

system engineer

superintendent

manager

ConvergeOne

Absolutely would not recommend working for this company.  I spent about 2 1/2 years too long here.

The whole company had to take a pay cut at the beginning of COVID in order for the company to "not have to lay off or furlough workers."  I was furloughed less than two weeks later and I'm sure I wasn't the only one.  Meanwhile, during the pandemic the company has acquired/bought out THREE companies.  Employees have to take pay cuts but the company has enough money to buy other companies out??  

Once I was brought back from being furloughed I worked through the COVID outbreak and was rewarded by being let go in March of 2021.  I also received notice that I could choose my "Five Year Employee Recognition Reward" a few weeks before being let go and the link they sent me didn't even work.

If you are a hired as a field engineer, be prepared to be in your car.  Like, all the time.  I covered almost 75,000 square miles and a typical day would see me travelling to/from customer sites for almost four hours/day.

I was also routinely booked for jobs weeks or months in advance so it was hard to schedule PTO.

I can truly say that I was a miserable human being for the last two or so years I worked at this company.  Since being let go I have moved on to another company that is about 80% remote and I'm making 30% more and my quality of life has skyrocketed.

Long hours, below average pay, lousy middle and upper management, benefits are pretty bad.  Not a whole lot of great things to say honestly.

When arriving at ConvergeOne in 2016, I had experience working on both Avaya and Cisco projects, which positioned me to eventually become promoted from Project Manager to Senior Project Manager.  As most PM's in the organization specialized in either Avaya or Cisco.  Now with the organizational changes that are taking place within the company, management is creating different silos, in which PM's are having to pick whether they want to specialize in Avaya or Cisco.  Which is ultimately diminishing my potential to grow within my role, as I am only being granted the opportunity of working on one system rather than both.  Which I have conveyed to executive management that for those PM's such as myself that have 'hybrid' capabilities and skill sets, why would you pigeon hold  them to one system when they can offer more to the company and generate a better product for our customers.  On a less important scale, the closest ConvergeOne office is in Columbus, OH and so I work out of my house 95% of the time.  I am a social person and need to get back into an office environment where I can collaborate more effectively with my peers and management.

-A typical day at work sees you without much assistance or voice for higher ups.
- I've learned that the company leads are keen to absorb as many smaller companies at as quick a pace as possible, without taking the time to ensure integration works out.
- Current Renewals team management is great, but as you go up the chain you find more "yes men" who care little for their peers and just want to look good
-workplace culture is very fast-paced.  You can often find help among peers, but it becomes obvious most everyone struggles to keep up
-Hardest part of the job is working with account managers that don't take the time to understand what you can do, and expect more than your job description from you
-most enjoyable part of the job is the generous amount of PTO, as well as a recently restructured bonus plan

What is the best part of working at the company?
The best part about this company are the people you work with, they can be very friendly and helpful.

What is the most stressful part about working at the company?
C-suite execs are driving the company into the ground, any poor decisions by management lead to more layoffs and increasingly tighter bonus and compensation plans.  The most stressful part is not knowing if you'll lose your job to outsourcing or the company going under. 

What is the work environment and culture like at the company?
The work culture is good, with high collaboration and cross team support.  The work environment has been deteriorating, with most roles getting a slew of increased responsibilities to compensate for the company's break-neck-paced operational changes. 

What is a typical day like for you at the company?
Keep up to date with emails
Follow up with account managers & customers regarding renewals
Generate renewal quotes 
Meet with customers & account reps to keep renewals on-target
Receive and process purchase orders
Log all account notes in CRM system

Most of the company is remote based and general efforts are minimal to get the work done. Their motto is never say NO, but the effort and quality generally are " we'll do it when we get around to it".  Their organization is based around people through acquisition, and the good ole boy/girl network is abundant and if you're from the outside, forget it. Seems like the company is completely made of Type A personalities. Processes from sales to contract to delivery are poor (i'm being nice) with backend systems and process requiring rework. If you attempt to improve processes, you get stonewalled and " that's not how we have done it in the past", Much is outsourced, so the expertise is not within C1, but purchased from vendors. Technical teams are over allocated and not focused on customer needs. PMO is also dysfunctional and has trouble delivering customer requirements. Again, don't try to make suggestions or changes. Again, you'll be sent to the back of the line.

At a moment's notice I flew across country for intensive training.  This gave me a renewed interest in the company that I was becoming optimistic about.  Co-workers were friendly and fun with a team spirit. I worked extra hours to effectively transition to the new software programs and procedures. Three weeks later, I was laid off, and within 1 hour, cut off completely from the network.  No phone calls from management or co-workers immediately afterward, or--ever. As though the whole experience had been virtual. 

But I did get an industry standard comp "package," which is a plus, as I know they were not required to do this.  And no fight or nonsense when I applied for benefits.  This is an effort to find something nice to say.

Though I did feel warm and fuzzies at some point, and optimism as I saw progress in winning deals, I have to say that the acquisition of other companies was a bit too much too fast.

During Covid Senior Leadership Team reduced our Salary and Bonuses. Ironically, the organization purchased M&A companies during Covid with no regard to their employees. It is in my opinion this company has problems with there Balance Sheet and No plan for future growth. Employees with great talent are separating from this company by a huge mass. Engineers have low morale due to right shoring which means outsourcing there jobs overseas. There big problem will surface when customers lose there favorite USA Engineers. You will notice in this thread positive feedback reviews by employees who are in denial and they know who they are. If you want to work for a growing company and a future look elsewhere.

The originating company from C1 which was NACR was an organization that cared about people.  The new company is a bunch of mindless bean counters who are interested in only serving the financial needs of its private equity owners.  The company touts a very high Net Promoter Score with its customers while internally that number would be at most single digits.  They used COVID-19 as a vehicle to reduce salaries and jobs and make the company more money while driving employee morale into the ground with mindless reporting that was completely unproductive in the field. A complete lack of focus on the customer, only the profits.  BEWARE

This company is way too focused on acquisitions and not on keeping the current talented workforce they have.  After 4 acquisitions in less than a year my department was eliminated.  When we asked management for several months about workload we kept being told there was plenty of work but were never given any more.  Then asked suddenly to do knowledge transfer one direction only.  No attempt was made to keep us and move us to a different role.  Just termed one day immediately. This company also had really not much processes in place and it was just go, go, go and not worry about documenting processes.

The company is not bad overall - it is a great place overall to join and learn and build experience. However executive leadership has been consistently making bad decisions. Constant acquisitions without improving or growing IT support. In a single year they launched 2 giant system implementations that all fell right on their face and were ripped down. Waste of money, waste of time, waste of talent. For a technology company they don't know the first thing about strategic IT. The whole IT department is dictated by non-technical penny pinchers.

Top Job Titles	Average Salary
Senior technician 5 salaries reported	$47.50 per hour
Solution architect 4 salaries reported	$123,750 per year
System engineer 3 salaries reported	$109,333 per year
Superintendent 3 salaries reported	$93,333 per year
Manager 3 salaries reported	$80,667 per year

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