security specialist

service technician

account executive

project manager

alarm technician

Convergint

As a project manager at Convergint (in the office I was in) could be classified as a very stressful work environment because they make all the office colleagues wear so many hats and take on so many responsibilities.

A typical day for me was as follows. (included but not limited to)
Review new projects for accuracy from the sales executives, and make changes if needed
approving time cards
contacting customers for scheduling 
fielding phone calls/emails/text messages from customers
tech support for customers
tech support for field colleagues
gathering information from customers for alarm monitoring/network information for proper communications
site visits to confirm project status 
requesting quotes from sub-contractors for work that needs done
helping office colleagues with technical issues 
creating change order request and sending to customer for approval and then booking the project
training new hires 
constant communication with customers and general contractors to assure 100% satisfaction
Financials of all projects 



 

Upper management is a joke, never present, doesn't communicate, talks behind other colleagues backs.  

Overall the company is great in theory, but behind the curtain they do some really shady things with the Financials, by no means am I an accountant or a mathematical genius, but if I can see something wrong with how they do things with the financial side of things....... that's saying something.

The pay scale is not competitive at all. In my state an electrical installer at another company makes more money than a project manager at convergint, and from my research they pay scale is about 10-15% lower that all other companies from general labor to the PMO team

They also play favorites, meaning if your in with Upper management, you will have a great interaction with the company, but if your not then your treated like a number on a peice of paper. 

What is the best part of working at the company?
Doing 3 peoples’ jobs and not getting paid enough to even do your own actual job.

What is the most stressful part about working at the company?
Working with people who are incompetent and know nothing in regards to the actual equipment we service.

What is the work environment and culture like at the company?
The culture is positive for the most part.
Safety is all they really care about. It’s pushed a little too much in terms of micro managing driving with real time AI cameras and having to fill out an extensive safety survey before and after every call. It causes one to be less safe as the workload is intense and the surveys are just breezed through to check a box for them. Driving 100+ miles daily back and forth with 4+ service calls. There’s not enough time.

What is a typical day like for you at the company?
3-5 service calls, 100+ miles daily, bombarded with teams messages, phone calls & emails. AI camera telling me I’m rolling past stop signs in the middle of the highway, colleagues who make more than you although they’re less capable/ skilled calling all day asking for help. The usual.

 There is no organized work schedule at all. Only a couple of planners run this process smoothly and effectively. 

Learned nothing new. The company for the last two years only provided in-class training at once, and it was for the special "favorites".

Management cares about money only, how to pay less to workers and earning more money by cutting supplies and expenses, which are necessary for any projects or using cheap, low-quality supplies and materials. The management doesn't care about the staff's professional growth, has favoritism, nepotism, not professionalism.

The working environment is toxic, not feeling yourself as a part of the team. By the end of the day, you are not frequently feeling satisfaction with what you did.

The hardest part of the job - zero support from management, luck in supplies and materials which you need daily. Almost every day it is a challenge-you have to complete your work on your own, without any support from colleagues/management.

An enjoyable part of the job is to create and maintain good business relationships with the customers.

 

Nothing good lasts forever.
This company was amazing when I started. There was flexibility, understanding, and the ability to make mistakes with guidance and mentorship to be better. That all went away. Was it the equity group taking over? Maybe the new leadership team? Or maybe just hitting 10k employees and growing too big? It is probably a combination of all three. For a company that prides itself on how well its employees are treated, the focus sure became about the bottom line within the span of 7 months.

I had an injury that took me away from work for a week, with doctor’s note and tests presented to HR. I was told by my direct manager that they didn’t care and I was expected to maintain progress regardless. Meanwhile, I was physically incapable of doing what was needed for my job, I was barely able to function as a normal person. And this was all with PTO, by the way. It got worse from there. Of course work should matter and it should get done. But putting your employees in a position to hurt themselves more for a profit is inexcusable. 

They people are so nice and it’s not everyone’s faults, but be cautious going in to a position here. 

Most companies promise the world but can't deliver on the bare minimums.  Convergint has a great culture that many people within the organization appreciate.  There's great growth opportunities and collaboration at all levels, from the CEO to the frontline.  I greatly appreciate being a part of a company that doesn't just want to be their customer's best service provider, they truly care about their colleagues and make responsible decisions to support them.  If you're looking for a company that pays well, has great benefits and an awesome culture, no need to look any further.  Convergint is the one.  I've heard many colleagues within this company share how they wish that they had found Convergint at the beginning of their career and intend to retire here.  A huge thanks to the founder of the Convergint for starting a company where colleagues can develop, be informed, engaged, drive the business, and have limitless opportunities to expand their growth....all while having some fun and laughter too!

This job was a textbook example of how not to onboard a new employee. From the very beginning, there was no real training—just vague expectations and zero guidance. Instead of teaching me how to do the job, management would either do the work themselves or leave me in the dark, then criticize me afterward for not doing it “correctly.” How could I possibly meet expectations that were never clearly communicated in the first place?

To make matters worse, the supervisors responsible for supporting me were based over 90 minutes away and were consistently unreachable. When I asked for clarification or help, I was met with silence or unavailability.

I was ultimately fired for poor performance—performance that was entirely dependent on information I was never given. This role felt less like an opportunity and more like a setup. If you’re considering working here, be prepared to teach yourself everything, and don’t expect much in the way of leadership or accountability.


You work when the banks are open because that's whose system you will install or service. Start at 9am done at 5pm. You won't be working past those hours unless already setup by the project team. I learned Dmp alarms and Verient CCTV system's. Management is great locally and regionally, there are down to earth and if they don't know the answer they will get you one within 24-72 hours. The culture is laid back you definitely need to be a team player and communicate with project teams and management. Do your part and you will be fine! The hardest part is the danger involved, you work primarily in the banks meaning that you could be onsite during a bank robbery so don't be playing around, people's lives are in your hands so take this EXTREMELY SERIOUS. Also you will be overwhelmed with all the VAST AMOUNT OF EQUIPMENT IN THE FIELD.  Don't panic do what you can while you can that's it. Most enjoyable part for me was the freedom and not always being second guessed or questioned about your work 

Convergint Technologies has grown on the backs of the constantly revolving workforce because they take advantage of them... No company credit card...You are expected to pay for whatever you need for work related expenses and then submit an expense report.  No paid travel time unless you travel more than 50 miles to a job (The customer is still billed for a service call).  No set start time or end times...absolutely no care for employee work/life balance.  You are micromanaged to every minute of the day.  You are monitored by GPS and video surveillance in the vehicle you are driving.  Management has no regard for employee safety.  the corporate culture "10 Core Values" is a JOKE!  Nothing applies!  This company is a dog and pony show of system integrators.  Always understaffed because of their reputation, means existing techs pick up the slack and are tossed around to respond to calls that are outside their job description and skill set. I have never worked for any company that is so TOXIC!

Top Job Titles	Average Salary
Security specialist 151 salaries reported	$34.65 per hour
Service technician 19 salaries reported	$30.27 per hour
Account executive 64 salaries reported	$87,557 per year
Project manager 48 salaries reported	$108,122 per year
Alarm technician 17 salaries reported	$33.05 per hour

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