critical care technician

patient services representative

registered nurse - medical / surgical

patient care technician

registered nurse

Cooper University Healthcare

My typical day at work starts at 7 am and I always start with 6 patients. I receive report from the previous nurse & I hit the ground running to look up their information, medications, and etc. I prioritize who I should see first. After assessing all of my patients and handing out medications, I am usually done by 10:30am if I wasn't interrupted by any curve balls such as too many phone calls, new orders, a decline in a patients health, etc. It really depends on what I'm dealing with. Some days are better than others. By 10:40 am or 11am, I look up the plan for each patient to prepare for rounds. By 11:50 we are all called into a room to discuss the status of our patients. I understand the concept of the meeting but I also feel it is a waste of time due to how busy we all are. It takes away from time I could be with the patient. After the meeting, we are all rushing to finish our 12 pm medications and its basically a race against the clock until its 7:30pm. I strive to get my lunch break around 1pm - 3pm but sometimes its impossible when all 6 patients are needy. We don't have a nurse to cover us when going on break so it makes it hard for me to break away when I have so much to do. 
Also during the day we also have to chart our assessments and that can be pretty difficult if you are super busy.It takes too long to log into the charting system and the charting takes forever to complete. Sometimes I'm done everything by the time my shift ends but most of the time my documentation isn't complete so I have to stay late for a bit and wrap things up.Despite all that, I learned so much at Cooper after being with them for a year. 

What I enjoy is explaining what is going on to the patient. I find joy when I can help them learn something new. 

Management is management. Some managers are better than others. I often felt my concerns weren't seriously addressed. I figured management was there to help the staff with their concerns and provide solutions but my management wasn't that type unfortunately. I guess they were still polite but polite won't solve problems. 

Workplace culture was pretty good. I loved my coworkers. Most of them were helpful and friendly. If there was something I didn't know, I could always count on them to steer me in the right direction.

Hardest part of the job was spreading myself thin constantly. It was hard dealing with 6 patients in a fast environment. I felt like they deserved more time from me but I am only 1 person. I hardly sit for the whole day and for most of my shifts, I'm not able to take a lunch break even though we are supposed to. Its too busy. When I do break away to eat, my phone still goes off for things I need to do. Then I race to finish my food and go right back to work. The environment took a toll on my body and I lost so much weight. Overall I felt so unwell. 

The most enjoyable part of the job was having patients show their appreciation for what I did for them that day. When they are discharged, some give me a hug, some give little gifts. For the patients that really touched my heart, I write a personal message for them wishing them well. 

I loved Cooper at first. They could be so much better if they created another hospital and had more staff. There's just too many patients and not enough room. The work environment is more hectic than your typical busy day.

This place has a “crab in a barrel” mindset! The management sucks and is horrible. If your not kissing everyone’s behind in the building, you will not get treated with any type of respect at all. I worked there for a short time and what I seen in there is enough to get the entire hospital shut down. A patient died of “coronavirus” but the remains was not properly bagged up and caused a whole mess. When the patient arrived to the morgue, the bag that the remains were in was leaking covid-19 positive blood. Which of course was left on the floor. A employee who worked in patient transport was then sent to “clean it up”, when that’s clearly not in the persons job description. The employee took the stretcher outside to “wash it down”, which then caused the infectious waste to be all over the loading dock! The employee also went back to the morgue to clean the tray which the patient was placed on in the refrigerator, because the corpse had leaked so much blood that it was filled up around the body on the metal tray. The employee then moved the body to another tray, wrapped the head of the deceased with bath towels and cleaned the blood off of the previous tray. Not only was the employee not trained to do that, but it’s a hazard to anyone’s health to work here. The environmental services just wants to look cute and doesn’t clean the hospital correctly at all. This is one of the largest “teaching” hospitals in the nation and it’s literally a death wish. Most of the Physicians are still in school. About 12 RN’s and a couple Technicians have caught covid-19 from the patients. When the coronavirus was at its worse, they wouldn’t allow the transport department PPE because they “didn’t have much contact with the patients”. Which is ridiculous, the transport department is responsible for moving almost every patient in the hospital. The RN’s here are predominantly white, and can’t stand African Americans! I truly believe that because this place is poorly ran, that it’s not only responsible for majority of the deaths in New Jersey, but the way it’s spreading as well.

The medical benefits are good, no copays if you stay within hospital system, lots of fringe benefits and discounts cell, cable, entertainment events for employees, Christmas bonuses, pandemic bonus, lunch and Starbucks no cash needed just swipe your employee ID and comes from your check, free jackets etc etc. My Manager have supported my career growth and often people are promoted who are new graduates or advancing their career.  Financially stable company, well recognized in the community and is very involved in the community and giving back. There are always changes but they are always for the better. Roll with it. Some people don’t, the usual. You will work VERY Hard sometimes doing the job of 2 and multitasking roles but Hardwork is always rewarded and noticed. There is a reason all employees there have tenure 10,15 years plus. Like every company you take the good with the bad but there is more good. Top Management is very good and communicating emails and videos, and Listening to feedback. I never felt unappreciated. I always had what I needed PPE etc during the Pandemic. I have enjoyed it there. There are some people that I don’t care for in the company but the culture is pretty team oriented among departments and within your own department. I feel supported by all specialty areas. It’s a teaching Hospital they will teach you and want you to grow with the company.

Working in Cooper's supply chain department was a stressful mess. This isn't much of a driving job but be expected to know how to drive a van and a truck. The main function of this job was to receive in packages from FedEx, UPS and other vendors, sort them and deliver them throughout the hospital and off-site locations. On a light days we had about 100+ boxes and on heavy days we got about 300+ boxes. Sounds easy enough but Cooper has a talent for making what should be easy, frustrating and difficult. We were repeatly asked to do tasks that we either couldn't do because we didn't have the tools required, or things other departments didn't want to do. Because management is run by a bunch of "yes men" you are basically at the mercy of other departments who call to complain about everything and anything. Also you actually aren't a part of the Cooper team. Cooper has celebrations for every departments except for supply chain, anything we got was either paid for by us workers or given to us by our direct manager. If you decide to work here just make sure you get signatures for EVERYTHING! These people will lie and say they never got packages, or lose them and blame it on you; and trust me, management will ALWAYS take there side over your's even if you are right. There is no job security, Cooper is now on its fourth attempt at running a warehouse, it's obvious they don't know what they are doing and they refuse to take advice on how to do anything better.

Phones

•	Answers phones, transfers appropriately and takes messages
•	Contacts pharmacy regarding patient prescriptions
•	Returns patient calls when asking about inpatients(transfers to the attending for inpatient status)
•	Types all letters of recommendations from Hospitalists and directs them to the proper locations regarding: Observers, Medical Students, Sub-I’s 
  
New- Innovations Database System

•	Responsible for updating all personal information on new Physicians/ Fellows to gain access. 
•	Distributes weekly evaluations to attending(s)
•	 Submits weekly Residents/Interns evaluations from attending(s)
•	Keeps track of Duty Hours for current fellow
•	Keeps track of Fellow’s evaluations
•	 Submits block schedules for all attending(s)/fellow(s) 

Fellowship Coordinator 

•	Attends Fellowship coordinator GME  monthly meetings
•	Responsible for contacting publications to place ads for Fellowship position 
•	Meets with Program Director to evaluate CV’s
•	Contacts candidates to set up and interviews
•	Sends out interview notices
•	Arranges schedule and reserves rooms  
•	Sets up schedule for interview dates
•	Prepares handout folder with copies of Curriculum, GME application, NJ License Application, J-1 Visa application
•	Orders food for Interviews
•	Directs candidate(s) to the interviews
•	Arranges Rank meeting after all candidates have interviewed

My experience working at Cooper Hospital as an addiction nurse practitioner has been both highly challenging and disappointing. The work environment is marred by instances of passive bullying and discriminatory behavior. Management seems ill-equipped to handle these issues, and there is a noticeable culture of favoritism.
The employment contract was problematic and required multiple revisions to reach an acceptable state. Even then, the annual raises are minimal and standardized. This is particularly concerning given the disproportionate workload carried by nurse practitioners. Moreover, the hospital expects nurse practitioners to rotate through all six locations covered by the addiction department, adding another layer of complexity and stress to the role.
Additionally, the hospital appears to prefer hiring new graduates, presumably as a cost-saving measure. This results in an extremely demanding workload, often requiring the management of 25+ patients daily.
Overall, the challenges far outweigh the benefits of working at Cooper, making it a difficult work setting in which nurse practitioners can thrive.


Cooper hospital it would be better place you wouldn’t see staff transferring to different units  where is better managements that will actual listen to them not just do meeting or huddles if they will listen to our employees of how much they work how much they put dedication to our patients and will acknowledge us and pay more money to the staff.  it’s not easy working on  Kelemen these floors with the patient flows and how heavy the floor can be if we will get help it will be less injuries and more staff will lov to work the pay rate is not good at all for what techs do in these floors . This is why in a lot department staff leave will always short cause they don’t like it they have I don’t care attitude cause no higher up don’t listen to us they say ok this and that then they brush it underneath the rug and  forget about us .if higher up will come and follow up in our departments and see what’s working was not not just nurses some of them are lazy they relied techs to do alot while they have a big paycheck . I believe if they will treat us with fairness and pay rate goes up  we won’t have a short staff problem and  less injuries better management in the floors . 

I thought coming here from my previous job would be the best move and it wasn't. The employees that have been here are bullies, very rude, very nasty, and tell the supervisor every little thing from you not covering your mouth to you blinking you eyes too fast or too slow. They pick on this one girl ALL the time, its sad. They say she's not approachable (she just stays to herself and has RBF). But they said that about me when I first started and basically every new employee that comes in here. Once they email the supervisor, you're pretty much automatically at fault. She is just as rude and nasty as the  employees that have been here for 10-20 years. Conversations are very inappropriate. One phlebotomist came in telling the co-workers how she had came straight to work from having sex. I mean what professional wants to hear that at 5am? Its like being in high school all over again. Very unprofessional, very unorganized, we never have supplies, the only positions available part time which is only 20hrs a week and theres no growth with this department. No overtime EVER. If I had known that it was gonna be like this i would have never applied. Back to the drawing board.

very high turnover in my dpt, employee don't even last one week in that dpt. it's either you get fired or you quiet. this is the situation there. unrealistic goals, unfair rules/too many rules.poor management, they don't care about the employees, they're just there for the paycheck. treat employee and talk to them like kids. out  of 5 managers only one is really qualify for the jobs the others i have no clue how to manage or do their job, they should all be fired and replaced.
i don't see any future for that dpt, the structure is so wrong. I've been  in the healthcare system for over 15 years, I never seen this. i only been there for over  a year i don't see any future there, it's too stressful and chaotic, again they need to change the management team they don't know what they doing.... we're so under staff and one person is covering 2-3 positions.

it's not a place for people who has kids and family, it's only for people who doesn't have a life after the workplace.

overall i love what i'm doing, i love helping the patients.  it's just management is against us and setting us for failure.

Working at Cooper University Hospital has been a frustrating and disappointing experience. From the start, you’re told there’s room to grow within the company—but what they fail to mention is just how difficult that actually is, no matter how hard you work every single day.

You can show up on time, go above and beyond, and still be overlooked for promotions or raises. Meanwhile, the environment is incredibly stressful. Patients regularly yell at or threaten staff, and there’s little to no real support or protection in place for frontline employees.

The company talks about employee well-being, but in reality, there’s no regard for your mental health or overall morale. You’re expected to handle an overwhelming workload for pay that doesn’t reflect the effort or stress involved—especially when you consider the millions this hospital brings in.

At the end of the day, you’re treated like you’re easily replaceable. Unless you’re desperate for experience or a stepping stone, I would think twice before working here.

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