business development center representative

benefits administrator

warranty administrator

sales associate

call center representative

Coral-Springs-Auto-Mall

What is the best part of working at the company?
there was none.. when as a manager you are trying to uphold the wishes of your cfo and when something comes up that jeopardizes that and you speak up about it, then its told hey we got a good thing going lets not cause any waves.. ethics and culture are out the window..  

What is the most stressful part about working at the company?
knowing you have to be quiet when you have disprectful sales staff and when you counter back with the same respect then your in the wrong

What is the work environment and culture like at the company?
"hey we got a good thing going lets not cause any waves"  exact vebatim from General Manager at Kia Petri Seppanen

Management promise that you will progress into a higher position in the job if you work faster.
Some employees expressed that they were there for a while waiting to here they can become a main tech.
No mention of ase help. Had to find the courses and practice test on my own.
Work is slowed by the janitors, they usually start cleaning your area after you leave and delay you for 20 minutes while the car list builds. Most likely have to relocate where you work until your bay is dry.
Coworkers dont like to pick up work and ignore cars that come in.

Managing a team of 12 people
Overseeing the Internet and BDC department
Met and exceed goals for the dealership
Monitoring leads distribution, making sure the BDC process are been followed
Managing, teaching and coaching the team
Forecasting and monthly projections
Making over 200 phone call per day
Appointments setting making an average of 8 appointments per day
Responsible for Traffic Management for the store
Handling vendor negotiations
Responsible for hiring Internet and BDC employees
Handling all sales and service incoming calls

A typical work day at Coral Springs Automall would begin with call back and end with approximatly 80 phone calls. I learned how to get around peoples rebuttles. Management was firm but fair and made things lite when the atmosphere got too heavy. The work place culture was friendly and upbeat. I don't recall anything that was too difficult at this job other finding the exact vehicles that the customer wanted which can be disappointing to the customer, but we were always able to find them the next best things. the most enjoyable part of the job was the office's atmosphere.

A typical day at work is to get all cars waiting for customers or salesman to be washed and detailed as fast and thorough as possible. Per person each car washer or Detailer has to have at least 6 cars cleaned by the end of day. Full detail can take up to 2 hours.
I learned to be fast and careful with my work ethic.
Management is there when you need them most of the time.
The most hard part of the job is thinking how hard I work each day and pay is very low. Which I was hourly now everybody gets paid by piecework now.
Enjoyable day is keeping busy all day.

we would get in at 7am and start writing up customers.we would write up the repairs or scheduled maintenance for the mechanic, then we would quote the customer.the hardest part of the job was coming in at 7am and meeting an unhappy customer. i learned a lot about cars and how they work and what you need to maintain them.I management was ok i just really didn't  like the job. I guess the work place culture was alright . the most enjoyable part of the job was meeting all kinds of different people.

Job is a revolving door, management only cares about selling cars, they don’t care if you make commissions or not, co-workers are mostly fake, you’re in it for you and for you only, a lot of drama with managers and co-workers in general, they just add more and more people not really caring if you need to make a decent living, they care more about their status more than your living situation, a lot of favoritism with managers, some treat you like nothing because of other connections they have with higher ups, I would stay away as far as possible from this place 

Constant disorganization within upper management but overall efficiency within general automotive sale processes.  Many challenges working at this dealership...this could be a good or bad thing depending on what an employee is willing to put up with working at Coral Springs Auto Mall.

Enjoyed reception in Kia Showroom.  If managers did not pick up calls, it was possible to personally deliver a message.  When transferred to call center, the lack of customer communication with managers was frustrating and irritating to callers and too much anger is taken out on the operators.  One must be tough skinned to work there, but the coworkers are great.

2 years here. We get plenty of leads, and follow up-system for walk-ins. They provide insurance and 401k. HR had events before covid times. Now it's different with the social distancing, but they make it work with competitions and gift cards. Send flowers when baby was born. It's a family owned business, and support hard working employees. If you don't like to work, not the place for you. Thank you for teaching me how to sell!

Top Job Titles	Average Salary
Business development center representative 8 salaries reported	$5,500 per month
Benefits administrator 2 salaries reported	$55,000 per year
Warranty administrator 2 salaries reported	$18.50 per hour
Sales associate 4 salaries reported	$5,250 per month
Call center representative 2 salaries reported	$10,500 per month

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