software engineer

senior software engineer

data entry clerk

utilization review nurse

patient representative

Corvel-Corporation

I wouldn't recommend anyone work at the office on 36th St and University Drive in Phoenix. This has been one of the most unprofessional and unorganized employers I've ever worked for. Training here was the worst I've ever had at any job and the supervisor and manager do not know how to run an office. Training is basically a crash course and you hardly get feedback about errors until they're getting ready to fire you. During the first week of training, the supervisor was too busy playing Uno on her phone with others from her team rather than actually taking the time to focus on training. The supervisor is one of the most unprofessional people I've ever seen in management. She's constantly arguing and cussing her boyfriend out while she's in the bathroom. She didn't even attempt to set up her new hires up for success by training them. She would talk negatively about the company and about upper management and constantly downplays the job. She also plays favorites and lets other people know who she wants fired just for not liking them. The manager, who's apparently never worked in a call center before this one, is in her mid 20s and is not fit to run an office. She's constantly hours late and looks like she wants to do the bare minimum at her job. The manager was pulling people into the office to find out about the negative work environment. I had let her know that I'm concerned about my job security because I'm not one of my supervisor's favorites and she kept assuring me that I'm doing a good job and not to worry. Just to be let go a week later without given any warnings or even a reason as to why. The manager also said she gives people the opportunity to fix their mistakes before firing them which was a lie because I know of at least 3 other people besides myself that were fired in less than 2 months without being given an explanation or any prior warning. I have filed a claim to their corporate office. Hopefully, something can get done because good people that do good work do not deserve to work in an environment like this.

They expect everything but when a review is due there is none.  There are just no raises. My own Office Manager/ Claims Manager(in title only) has made the  statement saying if they can't get the work done we just get rid of them and get someone else. Totally devaluing his staff and insulting beyond belief.  There is not a working concept of team work it's every person for your self. And to make the point even more clear regarding the top down management issue.  The VP of the company came to our office and did not address any of the staff.  I walked pass him and didn't know who he was until later and I spoke but he just looked at me. I really didn't think much of it because there is not any company culture.  But I was a little shocked when I found out who he was and it just solidified the fact that we are simply desk fillers.  And my biggest issue is that they lie to clients.  They say one thing then don't follow through making excuses the whole way.  Case loads are ridiculous.  They get new account but they don't staff for them. Then everything begins horribly because the capacity is not there to handle the load.  So clients complain and it is pushed down the line to the people who have no power to correct the issue.  So you are blamed and expected to except it and keep moving.  The clients get so frustrated they lash out angrily to workers about then we have no power to change so we are just expected to endure this  type of treatment with a smile.  Being told you need to develop a thicker skin when you are verbally violated by clients on a daily basis is an everyday thing is beyond horrible.  

I would never recommend this company to anyone for the above  and there pay is the lowest in the industry but they get you by talking about bonuses and your fast growth potential with in the company.  I have not seen anyone in my department every get a promotion and I am not aware of any raises.

I will start with the pros of the data entry position.  The work is straightforward and enjoyable.  For anyone who enjoys a simple, repetitive day to day this is a great position.

On the negative side the position is difficult to succeed in.  During my time there, the company would hire 10-12 people per round and only around 1-3 ended up being hired permanently.  

Once though the initial training you are required to meet large quotas.  A select few are just amazing at this and seem not to have a problem.  However your quotas come from the lines your able to type, and your reliant on trainers and supervisors to assign work.  If they give you only small files your unable to reach the line quota.  While they tell you they will be understanding of this if your pushing lots of files, the truth remains that if you don't have 1800 lines you fall under the safe zone and will be let go.

The position requires frequent overtime with no prior warning, up to 4-5 hours per day for permanent employees.  The company tracks everything you do, from the time you log in, start typing, take lunches etc.  They also read all emails and Instant messengers.  


They will tell you you don't have to type full force all day, but I found that to be untrue.  I often had to skip breaks and add 5 minutes here and there to reach the quota.   

There is no flexibility if you have to take off for doctors appointments, sick kids, etc.   You will  be fired after just a few absences.  Even during these difficult COVID times, and even if you are willing to make up  hours by working later.  If you are late more than a few times you will also be fired.   

The lure of a work from home job is strong with this position, but the truth is it's a high stress position with little chance of promotion, low morale, zero schedule flexibility, unannounced overtime and little feeling of being part of a team.

i was hired as a Customer Service Adviser. I started training with the receptionist and was advised they were waiting to start the advisor team. Well long story short five months later I had to ask to find out they were combining the receptionist job with the Advisor job I was hired for. This type of deception was the norm at CorVel. They made up rules as they went along. There were no guide-lines to follow at all. The manager did whatever she felt like with no regards to the employees. The supervisor advised the team to leave the manager out-of-the-loop in a team meeting. No one took responsibility for their errors, yet blamed everything on the associates. Favoritism was rampant with relatives and friends in key positions and all of them felt superior to other employees. Inexperience got you promoted and experience got you overlooked. 

The whole company is immoral and had little regard for the injured workers they were paid to represent. Injured workers would complain daily about not getting there disability checks for months. The only way you could get any assistance was to hire an attorney. Escalating to a manager was a joke. No one answered or returned the injured workers calls. I never saw anything like it. The otter disregard for injured people, was inexcusable.

I couldn't remain in a company that blatantly disregarded sick and injured people's needs. How do they keep these contracts is beyond me. If the states they represent aren't getting hundreds of complaints from injured workers, doctors and lawyers it's a miracle.

I wouldn't recommend CorVel to my worst enemy.

CorVel is a great ancillary services company but absolutely terrible claims company. Leadership is completely incompetent when it comes to proper claims handling, but it does not stop there. Your colleagues and support staff do not know how to complete their own jobs so you will end up doing the work of multiple people if you display any kind of ability to handle claims. This all boils down to the complete lack of training. The only training I received was how to use their claims software. No other training was provided except shadowing other adjusters who had been there longer but not necessarily able to complete their job well.

The lack of competent staff is not the worst problem though. Sure they offer decent pay up front but be ready. They barely contribute to benefits, the “benefits” that they do offer do not cover most medical situations (I am still paying off my routine bloodwork almost 2 years later), and “raises”…well get ready for 3% increase as your max every year if you’re lucky. They say they make up the difference with an annual bonus but that is laughable. Again it’s a 3% bonus which is taxed at 40ish% so you’re lucky if your bonus is more than $1000.00.

Granted it’s an extremely easy job. I was done with my work by 9:00am every day so I spent the rest of the day reading, watching TV, doing stuff around the house so if that is what you’re looking for go for it. But if you’re looking for a challenge and to advance your career, stay away. 

Log onto the computer at 0700 and begin to review files. Typical day skip all breaks and skip lunch to reach your production goals. DON'T say you've skipped breaks or lunch or you'll be written up but by all means you'd better meet those goals and "PUSH THOSE FILES OUT" or you'll be written up. Management are interested in making themselves look good to upper management and covering their own behinds. They ask you to come early and work late, work on week-ends and you're scorned if you don't do this. This is their salaried employees. If you're paid by the hour you'd BETTER be out of the office on time. I enjoyed some of my coworkers but did not enjoy the job AT ALL. NO TALKING, or even WHISPERS. NO LAUGHING!! You may get shushed from your managers office but they are too lazy to come see who is talking. They play favorites and if you aren't a favorite then you will eventually lose your job even if they have to fabricate a reason to "ask you to resign." They don't want to fire you and pay unemployment benefits. I could go on and on about their unrealistic expectations, lack of training and unfair work conditions but I'm sure you've already figured that I wouldn't go back to this company if it was the last job available in the USA. I'd rather starve and my family along with me than put up with this company's bull****

CorVel pays better and gives bonuses at the upper level but really does not put anything into its call center employees. This includes call center employees who are not necessarily on the telephone. The expectations frequently increase with no increase in pay and they were certified a great place to work because the call centers are the smallest part of the operation. They go out of their way to keep the people in the individual state offices happy well really not showing any regard or care for people in the call center.
The benefits are horribly inadequate especially the healthcare benefit. It’s horribly expensive and has very high co-pays and very high deductibles.
The PTO is pretty good better than most places I’ve worked we get two floating holidays and a little over three hours per pay period each for vacation and sick time. 
There is effectively no real human resources if there is a problem between you and a coworker it’s expected to go through the regular management this is a serious problem. Because sometimes the problem is the management and there is no one to work with him in that regard.
If CorVel would invest properly in its call center employees and give an appropriate wage to what it is asking of its call center employees it would probably see an incredibly higher success rate.

The job is very repetitive. Its all about pushing out as many files as you can during your shift.  No straying from the typical 8-5 office gig. Extremely micromanaged. The hardest part of the job is the repetition and department specific rules. Supervisors/ops managers are able to make up rules specific to the department which causes conflicts when trying to figure out what is company policy and what is made up. I honestly can say that I am seeking other employment due to the fact that I no longer feel the drive to go above and beyond the minimal requirements. At this point, I am simply passing time. When you are told by management about how many new clients the company has taken on and how much money is being made, its kind of a slap in the face to be told that the money is not being invested in the people, but in the technology we use, as a way to increase output. When you have an annual review each year and your increase in consistently $.02 then the company clearly does not care about its associates. This is disheartening when you reach your daily goals and have great attendance. Its an okay job if you're pushing towards retirement and not seeking advancement or more money. Or, if you enjoy the standard life of waking up; clocking in; drinking coffee; sitting at a desk; drinking more coffee; clocking out; driving home. Wake and repeat. No time for life in between. If this is what you like, then this is a great place to be.

I Worked for CorVel for well over 3 years. When I was hired I was told I would receive yearly reviews and raises. Every year I had to participate in a review with my manager but I never received a raise. I never scored below 3.5 stars out of 5 stars. I was never written up for anything until we slowed down, had a lot of down time and too many employees. Unless your related to management or a higher up be prepared to be treated unfairly and paid unfairly. If you're lucky enough to be one of the managers glorified puppet's than you will also be safe. The job is about quantity not quality. Your job safety is based on the numbers you produce. Forget trying to get FMLA or anything else that is paid into from your paycheck HR and Management will find a way to screw you. If you think you are eligible for unemployment benefits they will fight you on that as well. They will find any way around it they can. You will be fire/let you for any reason that unemployment benefits will not cover. There is no loyalty to veteran employees. The average employee lasts 1 month to 1 year. For a long time they used a temp agency because that is how often the company would lose employees or not like you if you didn't make the inner circle. The health insurance sucks so dont bother taking it.

Typical day at work included opening new claims; tracking all claim information in an Excel spreadsheet; sorting & distributing faxes, scanned documents, and mail; locating & printing medical documents for the IME dept.; calling medical facilities to request medical records, verify an employee arrived for their IME appt. & obtain the IME report; Filing; back-up assistant for other smaller accounts; cleaned desks for new hires, making sure specific items were available to the new employee.

I learned how to work with co-workers I may not personally get along with.

Management was great to work with.  They listened when a nurse I worked directly with became difficult to work with, and assigned me to a different position with more down-to-earth coworkers and a more hands-on Supervisor.

I got along with most of the co-workers in our Department.  Some were difficult to work with because of their personalities & work ethics.

Hardest part was managing all of the various job duties needed for the first position I held (as the IME Assistant).  Everything became much better and easier once I switched to a general Admin. Assistant.

Most enjoyable part was being able to work independently for most of the day, but worked with a talented and friendly team when we needed to work together.

Top Job Titles	Average Salary
Software engineer 4 salaries reported	$84,350 per year
Senior software engineer 3 salaries reported	$125,000 per year
Data entry clerk 3 salaries reported	$15.25 per hour
Utilization review nurse 1 salary reported	$64,481 per year
Patient representative 1 salary reported	$15.50 per hour

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