front desk agent

room attendant

hotel housekeeper

night auditor

cook

Coury-Hospitality

I worked for this company briefly during a hotel management transition. Unfortunately, it was one of the most challenging professional experiences of my career.

Having been through several hotel transitions, I found this one to be exceptionally disorganized. As a leader in a critical role, I received very little support, direction, or guidance during a period when clear communication and structure were essential. While I take responsibility for my own performance, the lack of support contributed significantly to the challenges I faced.

The most concerning aspect of my experience was the company's support of a General Manager whose leadership style I found to be toxic and demoralizing. Throughout my time there, interactions were often negative, and I observed behavior that discouraged open communication and independent thinking. In my experience, employees who did not fully align with the GM's approach struggled to succeed.

I was ultimately informed that my role was changing and that I did not possess the skill set needed for the position. By that point, I had already begun pursuing other opportunities because of the work environment and transition-related chaos, and I had accepted another offer. The company ended my employment just before I planned to resign.

Looking back, I am grateful for how things turned out. I am now working for an organization with a supportive leadership team and a positive culture, and the difference has been remarkable. While others may have a different experience, I would encourage candidates to thoroughly evaluate the leadership culture and organizational structure before accepting a position.

The facility is chronically understaffed. In seven months, the front desk team was cut in half without being replaced, leading to unsustainable workloads. I frequently worked 9-day stretches and was constantly pressured to cover shifts, even when ill.
• Management & Culture: Leadership is inconsistent and often unavailable. One supervisor was openly unprofessional regarding staff boundaries, while others were unpredictable in their temperaments. Communication is poor; it took six weeks just to receive basic system logins for training.
• Operations & Safety: Overnight shifts felt insecure due to a lack of security protocols. Basic supplies were rarely stocked, forcing staff to leave their posts to handle housekeeping duties in the middle of the night.
• Administrative Issues: I experienced severe issues with payroll, including significant delays in receiving my compensation that required formal escalation to resolve.
Summary: Overall, the lack of professional standards and the disregard for employee well-being make this a high-stress environment. Management prioritizes shift coverage over staff safety and operational efficiency. I would not recommend this workplace to anyone seeking a stable or professional career.

Maintenance workers are expected to buy their own tools. Entry level employees are expected to be experts in every field. Must document all work to prove you working a full 8 hours at all times, or you will be asked to go home.  Berated for taking breaks. Employees that try to leave the department for another will be forced to continue working in the same department, even if they already got the job. Employees steal tools if you leave them out, management's response is just lock up your tools. Severely understaffed, always going home 3-4 hours late. Getting yelled at for staying late and accumulating overtime. Due to staffing issues, entry level employees assume supervisor roles without increased pay or title. Management passive aggressive and insults you when task is cannot be completed. There is no training for new employees, employees are expected to "already know what they are doing". Your mistakes are highlighted more than your achievements. Management will micromanage every single action when working with you or judging your work, from repairing a pipe to sweeping. If you are contract labor they do not value any criticisms or input. Hotel has no problem hiring convicted child loving enthusiasts. 

What is the best part of working at the company?
Pay is very competitive. The company is willing to offer a great salary and make lots of promises of additional benefits.

What is the most stressful part about working at the company?
Not having any leadership on site.  There seems to be a revolving door of managers and corporate executives that are not available to the staff on the front lines.

What is the work environment and culture like at the company?
The stated culture of the company is fabulous but it is not at all displayed at the numerous hotels that they own. The work environment is often chaotic and stressful, with unclear expectations and no one available to assist.

What is a typical day like for you at the company?
Busy from the moment you step in the door, which isn't always a bad thing. Lots of staff asking lots of questions and no one to answer anything or actually be in charge. The  problem comes when you have numerous meetings or impromptu training sessions and there is no time left in the day to actually get the work done you are responsible for.

All promises made during the interview or orientation period will not come to fruition. Management will scold and berate you for reaching out over issues IF they give you contact information. No manager in the building is willing to provide contact information for employees, and there are days where only one supervisor is avaliable. The kitchen management is non existent. The chefs and servers take care of inventory, with no additional pay compensation. 

In conclusion, communication between management and employees is nonexistent with the high likelihood of being scolded for asking for help, and false promises are made despite knowing that they won't be fulfilled. If you have a disability, hidden or otherwise, I do not recommend the job here. No matter when you disclose having said disability, they won't accommodate you until it starts impacting the work. 

Not a good workplace. 

What is the best part of working at the company?
I had the opportunity to do something I hadn't had a chance to do.

What is the most stressful part about working at the company?
Having a supervisor who clearly didn't have the skills for the position he was in and having him focus on firing multiple employees or having multiple employees quit because they couldn't stand interacting with him.

What is the work environment and culture like at the company?
Without this supervisor around it was easy to work with most others and was kind of relaxing to be there.

What is a typical day like for you at the company?
I worked in my own space on his off days which was nice and covered for some on the line when they ran late usually.

What is the best part of working at the company?
There was nothing good about this job. It was nothing but fake promises and being worked into the ground.

What is the most stressful part about working at the company?
They were understaffed and everything was falling apart but they wanted the servers to give a fine dining experience. We got blamed if anything went wrong even things breaking or not having enough staff that we can't control.

What is the work environment and culture like at the company?
Negative and nasty. Everyone was afraid and stressed about being fired at any moment.

What is a typical day like for you at the company?
I was told to wear a diaper so I didn't have to neglect my tables by using the restroom. And 4 of 8 hours of my shifts were spent on side work at $4/hr.

Coury Hospitality and HALL Park Hotel have been an incredible place to grow professionally. A typical day is fast-paced, guest-focused, and full of opportunities to learn. I have gained a deeper understanding of hotel operations, leadership, guest recovery, and how important culture is to a successful property. Management genuinely cares about both the guest experience and team development, and the workplace culture is supportive, professional, and team-oriented. The hardest part of the job can be balancing high expectations during busy periods, but it is also what makes the work rewarding. The most enjoyable part is working with a team that takes pride in creating memorable experiences for guests while continuing to grow together.

Typical workday: repeating a lot of the same things amidst ongoing construction. spend a lot of time looking for things in the chaos of unorganized people and items. Set up rooms, then repeat after they change the set up many times. 
I learned that they don't appreciate us. 
Management doesn't communicate with one another. They talk negative about several employees to one another, bet about how long it'll take an employee to quit, etc.
The hardest part of the job is trying to do what the bosses want when they don't communicate.  They want us doing different things, they never agree, and one speaks to us badly. The easiest part of the job, some of the other employees make the day great! 

What is the best part of working at the company?
Management truly cares for its curators. Everyone there pulls their weight and helps out. 

What is the most stressful part about working at the company?
Not any at all. It is the most laid back fine dining restaurant I have ever worked in. They are hotel based 

What is the work environment and culture like at the company?
Cooperative. Upper management takes all employee suggestions to heart 

What is a typical day like for you at the company?
Making sure guests have the most memorable experience and think of our locations for their next trip

Top Job Titles	Average Salary
Front desk agent 39 salaries reported	$20.59 per hour
Room attendant 38 salaries reported	$19.79 per hour
Hotel housekeeper 21 salaries reported	$18.69 per hour
Night auditor 16 salaries reported	$21.56 per hour
Cook 11 salaries reported	$21.25 per hour

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