surveillance investigator

claims investigator

investigator

software engineer

program analyst

Coventbridge-Group

This company is a typical company in its industry. While investigative claims jobs are functionally autonymous, meaning an investigator creates one's own flexible schedule, this was sometimes challenged by upline managers. Most approaches were considerate; some asignments were a welcome change of pace. In those instances, I found my work was recognized for its merit and I was the preferred choice to handle some similar cases. That felt like job satisfaction. In contrast, my declination of one case assignment for what I thought was a good reason resulted in no assignments for one month. The recourse was going to the next manager up the line who had little or no knowledge of me, or my work. There was absolutely no interface with any manager at any time except by e-mail or text. The resulting impact was one is just a cog in the wheel. This worked well at times and opens a window to a lack of respect when differences arose as no one knows whom the employee is really.The salary per hour is low. I learned that I had started at a slightly higher rate per hour due to certain prior experience. It was actually $3 mor per hour than  a colleague who had just been given a 2% raise after 8 years on the job. I had 2 great managers that I really liked; I interfaced well with both. The third manager had a management style which I felt was intractable and flippant. 
The hardest part of the job was driving in areas with construction, detours, and detours at a lower rate of pay that the on site per hour pay. The most enjoyable part of the job was meeting people.

I started working there right before a merger and ended shortly after another merger. Probably due to this job security was abysmal and everyone lived in fear of being let go at any minute. I managed to survive several waves, but they eventually caught up to me (despite being one of the best workers on my team at the time).
I assume also due to the constant management shake-ups, pay had been stagnant for almost my entire multi-year tenure there. Every yearly review got me a few cents extra if I was lucky, but all in all, my already low starting pay, MIGHT have gone up by a dollar total by the time I left (again, despite being constantly reminded that I was one of the better-best people on my team).
One good thing about state of flux they've experience the last few years was that when my direct manager wasn't very good they were pretty quickly replaced. And most of the managers I had were quite nice to be honest, but all of them were eventually fired or jumped ship to a more stable company before that happened. 
They also have mandatory overtime during the two busy seasons each year--which I despise, but others didn't mind. 
I did really appreciate being given the option to work from home. After COVID hit I had a whole office set up for my next job. 

I worked as a Field Investigator in NYC from 2016 until 2020. I have to say that, as this was my first job as a PI, I initially learned a lot. The case managers are hit-or-miss. I've heard some horror stories about others but my direct supervisors were always supportive and willing to hear your ideas regarding how to work a case. Take note that the company makes your schedule. They don't often take work-life balance into account and will take advantage of those who do not block certain days off on their calendar. 

Upper management is a horror show. From my experience, those with the title of VP and above tend to guard their positions closely and discourage any form of ambition. I've personally witnessed nepotism in the workplace when a VP's child was hired as a case manager on a special project. They completely disregarded other more experienced investigators for the position. Those who sucked up to the senior management got promoted while those who showed results tended to be locked into the position they were excelling at.

I'd strongly advise to start looking elsewhere once you get the fundamentals of conducting a thorough investigation.

When the company tells you how busy you'll be and what your annual salary is, be sure to ask them if that applies to the territory you're being assigned to or not.  Chances are you'll be lucky to work a total of one week in a month.

Management doesn't care about the realities of being in the field.  If you can make a claimant appear out of thin air in order to record them, you're a good employee.  If not, you're a failure and will be treated like garbage and not receive work.

As others mentioned, insurance benefits are weak at best.  Time off can be flexible - kind of.  Don't be surprised if you receive phone calls from work while recovering from surgery.

There is no path for advancement out of investigations other than managing people just like you, so expect to stagnate if you're there in the long term.

Resistance to change is also an issue.  The company is stuck in the model of 'go watch this house', which rarely works.  If they have other options available, they aren't making them clear.

If you just want a paycheck, this job will check that box, except when there's no work to go around.  If you actually want to develop your career and investigative skills, consider this a stopover until you can find something better.

What is the best part of working at the company?
The company pays for licensing fees for PIs. They only pay the minimum hourly rate to/from cases for each state, so in NC, it's $7.75 an hour for travel (not worth traveling far, but they expect you to)! I worked for 2 1/2 years and received one performance evaluation.  After that time, I requested a raise.  They said no because I wasn't working enough cases.  Other PI's were getting raises as FT employees.  I told them they don't value their employees equally, and with the cost of vehicle maintenance and repairs putting 3K miles a month on my car, for the travel pay of $7.75 was not worth it.  The company expects you to work 30+ hours as a part-time employee and travel excessive miles for pennies!

What is the most stressful part about working at the company?
Time restraints on cases and cases issued on short notice.

What is the work environment and culture like at the company?
PI's work on their own, but were mandated to get a COVID-19 vaccine! I'm in my car by myself, but they said termination was imminent without a vaccine.

What is a typical day like for you at the company?
Lots of travel, observation, and waiting.

Really the only positive I can think of is the gas card, and my direct manager was a cool guy.  I’ve been doing surveillance for 6 years now and would rank CGB second to worst of companies I’ve been with. They put a lot of ridiculous rules in place for the field guys that make it difficult on an already difficult job. Only hit 40 hours a week 3 times in 8 month, sometimes I’d be lucky to get 10 hours a week. Ended up really hurting me financially I had no choice but to leave. Very difficult expense system so any but of pocket expenses like tolls you’ll be lucky to get back in a month. Only give you 20 dollars a night when in a hotel for food and they require an itemized receipt so if you only spent 17 you’re only getting 17.. if you even get it as I mentioned their very difficult expense system. Drive time and report/admin time pay is the minimum wage in the state you work in and you don’t start getting paid to travel unless it’s over 30 mins one way to the assignment, and you’ll spend  2 hours a night writing reports and can only bill for 30 mins. 

I was excited to work with this company and really wanted to love this job but after about 2 weeks of employment, I knew this was the worst job ever. Everyone is so busy that you do not receive the appropriate training and thrown into the pit with no guidance. If you had questions and needed help you are referred to read different documents and to figure it out on your own. The salary may sound good but it is not worth being overworked and the mental stress. During the 5 day work week you will work at minimum 47 hours because of the ridiculous work load and straining timeframes. The company only care about the work getting done and throw last minute assignments at you and expect you to get them done in an unreasonable time frame. Something that may take several days they want it done in a day. Please don't tell you supervisor that you are overwhelmed and need help... they'll hit you with "its the nature of the job", and throw more work at you. I was pushed beyond my limit mentally and could not take it anymore. 

Took this job just for a change of pace. I felt that the training was well organized. However, it was expected for you to know how the company wanted something done very quickly. Initially, I had work kicked back for being incomplete, and I had to point out that the correct format had not been modeled previously. I lucked up and had a good supervisor who was willing to provide guidance and feedback in a positive manner. Hired as a "full-time" claims investigator but rarely had 40 hrs. of work assignments, more like 20-25 hrs. per week and that was pre-Covid in a major metropolitan area.
I knew of other investigators who had one or two additional jobs to supplement their income due to not reliably getting enough hours from this company. I have nothing bad to say about CoventBridge Group. Just don't count on this company being able to satisfy your income requirements if you only want to work one job. 

What is the best part of working at the company?
This company demands everything of you and then takes  more from you.  They isolate employees from each other so nobody can discuss the bs and have staggeringly low pay for their list of expectations.  Keep looking, you can do better for yourself.

What is the most stressful part about working at the company?
No guaranteed amount of work at a full time employee, rarely up to 40 hours a week, yet expected to be available around the clock and calendar.

What is the work environment and culture like at the company?
Insider's club and deliberate isolation of all others.

What is a typical day like for you at the company?
Open email: begin free work to review all the emails demanding and asking of previous work details.  Continue free work to sort through the bs.  Start casework, defeated by the bs.   Drive to assignment and hope you don't get stood up, because no work, no pay.  Wonder about life choices on drive home.  Hope tomorrow is different.

The workplace culture is very laid back but lacking as far as management goes. They expect you to do your job but not much leadership and training to ensure you are working to your potential. Very limited growth potential due to the lack of available positions.The pay was okay but hard to get a decent raise despite how well you perform. They are a very family oriented company and flexible as far as PTO being taken and when emergencies arrive. No sick time and have to use PTO to cover when being out for an illness for yourself or family members. Overall, was not a bad place to work and has room to be a great company with some major adjustments regarding management, leadership and connecting with its employees to ensure they are happy in their roles and accommodate their needs to increase productivity and morale.

Top Job Titles	Average Salary
Surveillance investigator 8 salaries reported	$26.50 per hour
Claims investigator 4 salaries reported	$27.50 per hour
Investigator 3 salaries reported	$18.00 per hour
Software engineer 1 salary reported	$80,000 per year
Program analyst 1 salary reported	$55,000 per year

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