system engineer

desktop support technician

technician

network operations technician

account executive

Custom-Computer-Specialists

A laid back environment with a bunch of knowledgeable, yet nerdy coworkers, who will not only lend a technical hand to new guys, but will understand what new pop-culture joke is trending.

When it comes to office work, come to the office with a good worth ethic. I'm transparent with what I do and everyone seems to appreciate the transparency. Management can give guidance on what to do, but aside from assisting to compose an email, or requesting feedback for a suggestion you may have, expect to do a lot of troubleshooting yourself. Though, nobody seems to have a problem if you need to "Walk and clear your mind" - Just don't do this too often.

The Solution Services team seems to work independently of Managed Services which can be confusing at times. Managed Services is expected to troubleshoot the solutions put into place from Solution Services. Personally would like a little intermingling going on between Managed Services and Solution Services just so Managed Services has a better understanding of what is being implemented - Or even let Managed Services provide suggestions to solution services.

Negatives? This feels more like a Help Desk Position than what I was expecting. You work in a ticketing system and apply fixes to problems. Not a lot of love seems to be given towards Networking. When I mention networking, I don't mean servers. I can provide suggestions for networking improvements, but I'm not expecting suggestions I make to be acted upon in the near future.

It may get overwhelming at first not knowing where everything is located, but ask questions and be honest if you're unsure of something. Honesty seems to go very far in this company.

Oh, and I guess I should mention that company provided lunches are a nice benefit from time-to-time. Having pizza about 75% of time can get a little old, but if you like pizza, I'm not one to judge. ¯\_(ツ)_/¯

Custom computer was a fairly good environment for someone looking to work in an MSP, with the company bringing in many people with vastly varying levels of experience. The managers I've had all were very positive and worked directly with me to resolve any issues I had with the processes and were generally very receptive to feedback. 

Working at Custom was a very positive experience for me, and besides the compensation, I Was typically very happy with my commute. 

The only real issue I had is that depending on the role, training can be scarce for job duties, with many techs not understanding how to use basic tools and functionalities integral to their work, even if such information could be sought out easily via an internet search. The standards for record keeping are also far from great, with no guidelines in place and many employees leaving no notes of value or wasting customer's time. 

There is an expectation for most employees in my role to seek out training and ask questions by their own initiative. This can be great if a person is motivated to improve and seeks out certifications and knowledge. Custom is very dedicated to fostering growth of their employees via reward programs and compensation for exam fees, and I had personally gained multiple certifications while working with custom, which I would not have attained as quickly without this assistance.

If you are just starting out, have a good work ethic, and want to learn how an MSP functions and how to provide phone/email/chat support, Custom is a great company. 

If you have minimal to no experience and use this as your first job to gain experience, it's a place to work.  It's a great place to learn if you can survive being thrown into the fire and quickly figure things out on the fly.  If you are a seasoned professional, keep looking.  Benefits are poor to fair at best, and compensation is under market value.  Turn over is pretty high and typical restructuring layoffs occur annually while Sr. Management tries to figure out how to be successful (definition of insanity: doing the same thing over and over and expecting different results).  As staff turns over, you absorb their work without additional compensation or even a thank you and the position usually doesn't get back-filled.  Purse strings are EXTREMELY tight, unless you decide to leave and are a decent employee, then they miraculously find some additional money to throw at you.  Advancement is promised, but pretty much non-existent, unless you start as an intern.  Departments tend to be siloed and most don't work together and integrate well which causes an overburden of busy work.  An ironic item is that the company tag line is Right People, Right Results, yet they move people internally into positions they have minimal to no experience at doing.  This could be a very successful company in my opinion if pennies weren't counted so closely, adequate wages were paid, benefits were improved, interdepartmental process and procedure was refined and/or created and followed, their was accountability and ownership at every level and the sales team was managed properly.

Life in custom is dangerous  because you could be employed today but every day you come to work, be ready to get fired. I never worked in an IT company that doesn’t want you to grow, No lab to develop your skills , you could be employed as system engineer but end up doing some labor jobs in the company instead of them paying other people to handle that . 

The management has no human feeling , expect to travel with your car round NYC daily and if anything happen to you during your work hour it’s your responsibility and CCS don’t care because they would replace you immediately . No room for growth which is %100 guarantee. 

My advice would be stay out of this company if you don’t want to be mentally drained everyday when you think about going to work. They make you work more than you been paid . They overwhelm the staffs, they always want you to produce without giving you the right tools to get the job done.

Company Slogan: Right People, Right Results is accurate, and one that the owner and his employees wholeheartedly embrace.

The owner puts a lot into letting his people know that WE are the commodity, and that is why he chooses only the best, and he always stands behind his people, his product.

They understand there is life outside of the business, and they make it a friendly, family environment that is pleasant to work in.

There has been many changes of strategy over the course of my tenure, which at times has made it uncomfortable, as these changes are not well communicated to Middle-Management and their subordinates, however they are working to improve that.

Month-end, Quarter-end and Year-end are hectic, but that has been the case in most Accounting Departments I have worked in.

Custom without a doubt has to be the company with THE MOST incompetent management staff I've ever witnessed. Management is often uninformed and hard to get in touch with and ONLY cares about management. 

A typical day will have you running around to different vendors and deploying new PC's or laptops. If you're lucky the PC or laptop you're supposed to be working on will be in the unit you arrive to. If not you'll be sent on a wild goose chase to hunt down a computer that was supposed to be repaired a year ago and now has magically disappeared. All the while the project manager is sending you an even more comprehensive list of missing computers and asking you to be Sherlock Holmes and track them down.

The pay is slightly below average. The job isn't hard but management lets you down at every single turn. Avoid this place like the plague unless you need experience or the little $$ they do decide to give you.

What is the best part of working at the company?
My coworkers were the only good part of that company. 

What is the most stressful part about working at the company?
Most position required me to drive around throughout the five boroughs , they would always tell you the day before where you were going and you would never be in the same borough. Someone in the Bronx could be in queens instead of a location in the bronx. 

What is the work environment and culture like at the company?
Coworkers are nice and helpful but it is required to work alone. They don't like it when people deviate from where they are positioned. 

What is a typical day like for you at the company?
Drive around to the location I was assigned and by myself most of the time remove the old network equipment. Which includes legacy servers and switches that can be up to 100lbs, often times without an elevator.

Overall very satisfied for a entry-level or beginning career. Management was understandable and very flexible with any needs or issues. Never felt pressured or in the need to rush anything. good relaxing time in between work for lunch or snack breaks. Coworkers always willing to help if needed. very welcoming to get experience or needing a place to work. They should be a little bit higher though and the benefit package should be a little bit more. No real place for advancement and many work is under certain contracts so expect your type of position that to get altered a lot doing a lot of different things even if that's not what you applied for. But overall I would say it's a great entry level position.

Don't expect to learn from this company. Training although is offered is not a guarantee.  Poor management, they do not care about your needs such as training or additional job duties.  You will not have the tools to do your job. I had to purchase my own tools to do my job. They make it well known that they hold you back. Keep you in a position so you cannot advance. Team work where I was located was a joke.  The team watched movies as I worked through the summer cleaning laptops, performing updates and fixing keyboards. There is hardly any communication. If you report anything to upper chain of command, it won't go anywhere.  If you are a follower, this is the job for you. If you are a leader and wish to progress in your career, this is not the company for you.

Terrible management.

Barely knowledgeable site managers.

Head of the company travels around the country in race cars causing issues for the in house IT department that will then have to work as his sudo secretary while he is off galavanting. This causes a chain reaction of parts and supplies being ordered slow impacting the customers directly.

If you become sick or hurt there is a high chance instead of assigning a temporary worker they will replace you flat out by removing you from your contract "no matter how many years you've worked there". 

This uprooting and uncaring nature of their management and HR department is an unsuitable work place environment for talented technicians.

Top Job Titles	Average Salary
System engineer 21 salaries reported	$73,095 per year
Desktop support technician 2 salaries reported	$22.50 per hour
Technician 9 salaries reported	$42,500 per year
Network operations technician 3 salaries reported	$85,000 per year
Account executive 7 salaries reported	$86,429 per year

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