hydraulic technician

field service technician

automotive mechanic

service technician

installation technician

Custom-Truck-One-Source

The company operates heavily on a “good‑ole‑boys” system. Advancement and fair treatment appear to depend on being a manager or being related to one. Management routinely disregards policies that all other employees are expected to follow. Over the past year, 11 employees have left, which speaks for itself.

If you are related to the manager, you may be allowed to drive a company truck or go on field service calls—even without being a field technician. This occurs daily. Senior leadership is aware of these issues but takes no meaningful action. Instead, they may call you into the manager’s office to question you about concerns directly in front of the manager involved.

Employees can call in for legitimate emergencies and still receive write‑ups, while managers can do the same thing the next day without consequence. I have personally witnessed this. Management will go out of their way to identify even a single mistake you make and escalate it to upper management without speaking to you first. Errors are not tolerated unless they come from management.

The core issue within this company is management. Skilled, dedicated, and experienced employees are allowed to walk away simply because they are not aligned with management’s inner circle. The regular employees are hardworking, committed, and supportive, but management will either drive you out or elevate someone who will.

When you show up for your scheduled work time, which doesn't have to be on time. You can show up late . There is plenty of time to make coffee, walk around, visit and talk about your personal life and unrelated work experiences over the weekend or prior evening.
The Hookset location is very clicquey and there are multiple groups of three or four people that do not associate with others, are unfriendly and do not help others beside their little group.
There are several employees that have been here for a long time and are not eager or willing to help train people to do the work. There are not procedures written or available. You are given a pallet of parts and told put them on the truck and then when you do something wrong they all tell everyone (gossip,rumors) instead of teaching you the right way to do it. Poor work place culture.
The office is its own little click and then you have production and the rental department and then within those departments there's other little tiny clicks that are unwilling to help others.
Make sure you get your top dollar at the interview and do not accept low money.
Unrealistic time expectations
Double standards
Zero advancement
Poor management
Unsafe work conditions
Poor unskilled workers

Stream lined manufacturing combined with superior organization, makes for an excellent work environment. Everything has its place and you always have exactly what you need exactly when you need it. I have just started working here, it is the most stress free environment I've ever had the opportunity to work in. The pay is amazing in tandem with the benefits. Education and advancement opportunities for anyone who can apply themselves. The training is anything but.  People are more focused on their titles and positions, fragile egos are a bad investment for leadership roles. The loud mouth know it all's are better at degrading each other and withholding information.  Maybe they don't know what they are supposed to do? Until you attempt it on your own. And then you will only get instruction if it's wrong. Absolutely unprofessional and needs to be addressed. Lead follow or get out of the way. If you have a brain your a threat, and never underestimate the power of stupid people in large numbers. Stay focused and I just thank all the little people I had to walk on to get here. 

My only issue is no work life balance they do want everyone working a lot. They don't make you work overtime but they want you too you almost feel obligated to work later but keep in mind its not required just hard to not do when everyone else stays you feel like you shouldn't go home before them you feel like your not giving your all maybe it was just me. I also couldn't stand that they wanted jobs done super fast instead of very good quality! It made no sense because I was able to complete all my jobs and more doing a very good job very detailed but they always said take less time detailing leave a lot not touched or done fast and easy not detailed and good! I didn't agree I couldn't do it! Besides that they are a great company. Great pay managers are nice they try hard and care and they give christmas bonus and a gift it was very sweet! They give paid holidays and they have a great HR lady!! My health wasn't good at all and the job to demanding on my body I ended up missing a lot of work because of it and then covid it ruined it for me and wasn't there fault. I will never blame a company for my faults or having to let me go! All never bash them for my issues! This company is great as long as you can handle working hard fast and a lot and you love money and good people!! 

My experience with this company was, unfortunately, defined by a severely toxic work environment. Management was disorganized, reactive instead of proactive, and often displayed clear favoritism, particularly toward friends or family members of leadership, regardless of their qualifications or behavior.

Constructive feedback was sought, but rarely welcomed, and leadership tended to surround themselves with “bobbleheads” rather than competent professionals. This stifled innovation, accountability, and any chance for real improvement.

The culture was riddled with fear, back-channeling, and blame-shifting. Morale was consistently low across branches and especially in KC. Many talented individuals either left voluntarily or were pushed out for speaking up or simply not fitting into the inner circle.

Unless there is a complete overhaul in leadership, and specifically the good-ole-boy network, and a genuine investment in transparency, fairness, and employee well-being, I wouldn’t recommend CTOS to anyone seeking a healthy or growth oriented professional environment.

I am in a management position, I have been here a few years and enjoy my job
I manage service technicians 20 plus, I can't speak for all managers on campus, but I like creating an atmosphere that my guys want to come to work.
Safety is #1 I want everyone to go home with what they came to work with. Yes its work and yes we work a lot of hours, but we have a fun doing it
We buy lunches and do cookouts, have holiday gatherings, or an occasional potluck, but that is not what our Culture is about, 
Its about creating a Product that is the best on the market built by our hands, serviced for our customer, and safe to operate.
I have worked my whole life for the position I am in, I wouldn't want to work anywhere else, It's not about the pay, its good but that's not why I want to work here, Its about PRIDE its why every time I have the chance to give a family member or friend a tour I jump at the chance, its about the Pride I have working here
Come work for me and feel that Pride too.

Typical work day is chaotic. With constant changing on what’s being built/process to follow. 

I learned a bunch about utility trucks and the process of building them. 

Management sucks. Most of them play favoritism. Everyone there is connected in some way. Also, if you bring problems to their attention that HR should be aware of you will be pushed out of the company. Management will start talking about you to their employees. Once you leave with proper notice the management will talk bad about their previous employee to employees throughout the company. They are a growing company but there are no actual processes in place for anything. It’s sink or swim. 


Culture can be great as long as you are on their good side that week/day. 

Hardest part of the job was not being properly trained and not having any true processes to follow. 

Some of the people, learning on how utility trucks are build, benefits and the way they are apart of the community. 








This place dose not give you raises they will start you out at what the start you at and then tell you that you will be bumped up after your 90 days but once you pass them they will tell you they never say that. They can’t keep management straight. They don’t give you a raise unless they like you, yes the play favorites. They tell you in the orientation that they are a family company but I gave them a 5 month notice that I was having a kid in Aug but they ended up inducing my wife in July and when I took two weeks off to help with everything they kept text me saying that I needed to come back to work and I have needed to take my kid to doctors appointments and I told them I was going to be taking some days off and I even have fmla and they still threaten me almost everyday that they are going to fire me, so no they are not family oriented. No matter how many trucks you turn out or how hard you work here it is never enough. They will make you feel worthless.

What is the best part of working at the company?
I enjoyed the staff. My primary role was data entry which I very much enjoyed. 

What is the most stressful part about working at the company?
Working for a boss that favors certain employees. I felt she also talked about me behind my back. It was very stressful and high school clickish. 

What is the work environment and culture like at the company?
The general manager was a good guy, my immediate boss was way too worried about what her boss in a different state was thinking. The culture with some people was ok, the my direct boss and a few of her employees were back stabbing and not trustworthy. 

What is a typical day like for you at the company?
Data entry. I tried to keep to myself knowing that my boss was a gossip queen. My boss was not very organized or productive and would rather stand around a gossip about other employees. I avoided her only going to her when I had to.

Before this company merged, it was a good place to work, but the management culture changed significantly when they changed to their current location.  A normal day here means you do what Management says or else.  Everyone at this company lives in fear of the GM and it trickles down to every position. when this company wants you gone, they will invent reasons to get rid of you.  Leaving this company was a huge relief for me personally.  This was not an emotionally healthy workplace, and management couldn't care less about their employees.  Employees are so worried about their jobs that they will literally lie to management to gain favor with them over someone else.  Custom Truck One Source is not a good place to work.  Decent pay and benefits is not worth being miserable every day of your life.

Top Job Titles	Average Salary
Hydraulic technician 1 salary reported	$27.50 per hour
Field service technician 2 salaries reported	$32.00 per hour
Automotive mechanic 1 salary reported	$26.00 per hour
Service technician 1 salary reported	$25.50 per hour
Installation technician 4 salaries reported	$22.59 per hour

Working at Custom Truck One Source: Company Overview and Reviews

Custom Truck One Source

Custom Truck One Source Ratings

Popular jobs at Custom Truck One Source

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected