warehouse worker

sales support representative

order picker

forklift operator

sales specialist

D&H Distributing

The Good
D&H is the best company I've worked for. The co-presidents have an open door policy and happily welcome constructive criticism and feedback. They even make a point of meeting with all new hires after 90-days and again after 1-year to get feedback regarding the training process, employee experiences working at D&H, and to hear employee opinions on ways the company can improve. The unbelievable thing? They seriously consider that feedback and then proceed to make changes for the better! When something isn't working efficiently, they actually promptly find a way to improve things.

My position has the option to work from home which saves me so much time and money. It enhances work-life balance greatly. I just took a nap in my bed during my lunch break. AMAZING. The corporate office has a game room, rest/recharge areas, a cafeteria, a walking trail, and a secure building. Corporate employees are often treated to events. Recently there was a free food truck lunch and an Oktoberfest drive thru event where all different goodies were handed out like beer and Hershey Park tickets. The health insurance benefits provide way better coverage than any other employer I've had (so it is a bit more expensive but totally worth it!) and even includes dental, vision, and mental health!! There's a 401k AND an ESOP. The company has a loan program for a minimal fee and no interest for employees which is a much better option than paying interest on your credit card if something unexpected pops up in life.

D&H seems to hire exceptional people who understand teamwork and the benefits of cooperating professionally with fellow co-owners. This is the only place I've worked where people treat each other like equals and are willing to help out and teach one another.

The Bad
There is a disconnect between the way corporate and warehouse employees are compensated. I feel that the company undervalues their warehouse employees as an asset and their pay reflects that. Without boots on the ground in the warehouses, there would be no company. D&H just bumped the warehouse employees' starting wages up to about 85% of the starting wage of other warehouse jobs in this area. More pay is good, but it really needs to be more competitive if they expect the warehouse workers to feel valued.

The 401k match only matches 50% of the employee contribution up to a certain percentage. Everywhere else I've worked matches 100% up to a certain percentage. I understand we have the ESOP as well, but I'd much rather see a 100% match of a lower percentage than a 50% match of a higher percentage. Employees who are not currently in a financial position to squirrel away enough to take complete advantage of that 50% match are likely the employees who will need it the most when it comes time to retire. They are missing out on this benefit which will negatively affect their finances for the rest of their lives.

The company has gone through many changes over the past 5 years.  This is a family-owned business striving to be the best-in-class distributor for the SMB reseller so are making changes to evolve with the industry.

They are focused on their customers' needs and react quickly to opportunities or challenges.  D&H forward thinks about the trends in the technology business and continually extends into new categories.  They are also sure to never put all their eggs in one basket.  It is important for them to be sure to equal amounts of invest time and effort into all areas - SMB, retail, DMR, EDU to be sure that the company is always healthy as our customer partners grow or exit their business and as new customers begin a partnership with D&H.

As the company changes, they have brought in heavy hitters to join the leadership team.  With these additions, collaboration and direction to the teams within D&H has increased.  D&H values the idea of employees feeling empowered to make decisions, but no one works in a silo.  

My event planning skills were all raised and honed at D&H.  The event team was young, and small, when I arrived, so much of what I learned was through trial and error, but that is an effective way to learn.  

D&H has an interesting corporate culture.  They are proud of what they call "the D&H DNA".  Because it is a family-owned business, they consider all the employees as family.  This company is an ESOP company, so they don't refer to staff as employees but rather co-owners.  

The hardest part of working at D&H currently is the significant and rapid changes that are taking place because of the new management.  It is an exciting time to work there, but there is a feeling that co-owners are running to catch up.  That will eventually even out as the new leadership feels the company has successfully raised the bar on performance.

The most enjoyable part of the job is the people.  The culture of D&H is such that they want the departments to regularly take part in team building functions and because of that, the team members have grown very close.  My team members are truly some of the greatest people I've ever met and I'm proud to see the team working as a well-oiled machine on a day to day basis.

I worked at fresno location for 7 years. Both day and night shift. Yes the load is a lot sometimes but if you had people that actually worked on team it would be done smoothly. I see a lot of people complaining about management but for myself being there years I understand why management is the way it is. They are dealing with people who don't want to work. Employees Expect easy money. D&H took care of me. No matter what problem I had I always felt safe enough to tell management and they were always understanding and took care of me. They do care for their employees. I felt spoiled there with how much positive reinforcement they put out on employees. They would have activities as well to bring the company closer together like a family vibe. I definitely felt welcomed there. I had to do more than one person job a lot of times but I loved it because "I could handle it" anything less was too slow for my pace so they worked with me. I welcomed the work load. Kept me moving and time went by so much faster. If ever I had a problem trust me I let them know and they were never negative towards me and if they were I was confident enough to speak back and forth with them as adults about it and resolve it. I am doing better things now with my career but I would definitely recommend D&H. If you have a good team your work isn't  hard. I had more problems with coworkers performing than management.   They made my work harder not management. Sulking and whining wanting to go home. Complaining about hours but you signed up for it when you got hired. They ask you on application if you are willing to stay longer if needed and you signed yes "hello!" Dont complain when you get that check. 

Process Excellence group (aka Process Ignorance)

This company decided to implement a program that was doomed from the start. They had absolutely no internal acceptance or support and was failing from its inception. Anyone interested in working in a Process Excellence group should seriously reconsider and pursue all other alternatives.

The people running this group do not possess nearly the qualifications necessary to effectively implement or train any process improvement methodologies. Although, they profess to be certified practitioners. Also, the upper management over the group does not provide the support necessary for a new group to succeed and allowed the group to fail.

Advice to Management:
Look across the organizations and determine at a minimum things that should have been conducted differently. There are defects in the code that go directly to clients, and there are missteps and miscommunication with clients that must be resolved. Take a step back and evaluate the entire effort and not focus merely on feedback provided in a vacuum.

If you are a process excellence professional, run away from any interview or offer extended as it won't last and you will only find yourself back on the market very soon. There is no career potential with this company. They do not know how to manage a proper process improvement program. It is merely a glorified project management effort that is in direct competition with the existing project management group.

Like any new job there is a learning phase.  D&H has put in place detailed in class training for sales and education videos for the entire company.  New Hires are also placed with a mentor and have access to the employee handbook.  Our TSC (Technology Service Center) team is quick to provide you the equipment, software and access that is needed for the position.  

Interaction with other D&H employees who have the D&H DNA is always pleasant, engaging and constructive.

Management provides valuable updates concerning the business, individual engagements for career paths, and updates on benefits/ESOP.  Marketing provides a monthly newsletter with all dept and locations updates.  

D&H Cares was created for charities where you can give/volunteer and D&H often matches those contributions.  

D&H also offers events for their employees and their families.  As well as co-owner/wow cards; which are cards given by management or co-owners recognizing exceptional work and providing opportunities to hand in for special offers.   

They also give incentives for exercising.  And are keen on a balanced work/personal life.

We are incredibly fortunate to have Michael and Dan as our Co-Presidents; their leadership has been vital in driving our 108-year-old company forward.

 

First off, the “training” they give you is very insufficient. Management will have someone train you on basic things and when management, not the person training you, feels you are ready to work without someone watching your back, they just throw you to the wolves and expect you to have 0 errors while guessing on everything you’re supposed to be doing. They will ask you to do things you have never been trained to do and expect you to not have any questions because they’re too busy to actually sit down and train you properly. But they’re not busy doing their job, they’re too busy gossiping about other employees or talking about their plans to go to the casino later, which they will then leave before any of their employees have left for the night even if it is super busy. You’re also expected to do other people’s jobs while getting no pay raise or bonuses, you get an email everyday saying what they “need” you to do because they’re too lazy to do it themselves. The health benefits aren’t even that great either, they’re pretty pricey compared to how little they pay you. Oh, and that game room everyone boasts about? You aren’t allowed to use it during working hours. So you have to stay even longer past the time you were supposed to leave to use that stuff. 

This place boosts that they have a great work life balance and that is a lie.  There is forced overtime.  Management is a joke with no proper training on how to manage their employees.  Therefore there is no proper training to their underlings.  There is a ton amenities for use of the employees yet we are discouraged to use them since we are watched and when we are away from desks for longer than five minutes, you will hear about it.  This is true even if you need to use the bathroom.  God forbid you have something going on that requires a few extra minutes in the bathroom. Being in the sales/purchasing operations department, you are one of the last ones to leave.  You sit there and watch everyone else leave to enjoy their lives and their families while in that department you slave away.  You are treated as if you don’t get your work done the building will implode on itself and the world will end as you know it.  You are treated as a child that you need to be watched 24/7.  It’s very micromanaged which if you love that then this job is for you.  If not, then stay far far far away from this place.  It kills your soul and your personality slowly!  Do your self and your mental health a favor and just do not even think about applying here.

Worked at the Bolingbrook location as an order picker. Being one of the youngest on my shift opened my eyes to things. Leads would give you work but not explain how to do it and after it’s been started/ finished they tell you that you did it wrong. Happened on multiple occasions. Would run out of work and they would tell me they themselves don’t have work. Warehouse was filthier than a landfill. Can’t say how many times I’ve tripped over loose plastic wrap or spent hours cutting down boxes at locations. Would pull up to locations to empty boxes and then realize I don’t have enough for my order. A lot of things could’ve been done there to reduce time spent on picks. A lot of favioritism went around the warehouse too. Very low key. HR was a handful, had a lot of questions in the beginning about certain aspects of my job. I would get snarky, vague short responses that seemed like they were meant to make me sound stupid for asking questions. Questions I asked would go unanswered or you would get remarks saying it’s all in the handbook that I never received. 


A typical day involves managing workplace errors like virtual SKU setups, bad addresses, backorders, and vendor updates, as well as processing EDI orders and manual orders. Working at D&H has taught me the importance of operational excellence, cross-functional collaboration, and the value of being proactive. Management is supportive and communicative. Leaders like Genevieve  Zettlemoyer and Shawn Nicholson emphasize professionalism, accountability, and timely communication. The culture at D&H is built around co-ownership, teamwork, and continuous learning. The most challenging aspect is managing high volumes of unique client requests while maintaining  commitments. Some clients require more attention than others, and balancing that with internal processes can be demanding. The role also involves troubleshooting complex order issues that don’t flow through standard systems. The most enjoyable part of the job is the people I work with. 

Just like in the title, D&H Distributing Is a pretty nice place to work in (In terms of the corporate office perspective). The culture is known to be pretty casual, diverse, and focuses on “having fun together”. The only issue is as sometimes especially during orientation or your first year, It feels almost like a happy, go lucky cult. 

In terms of my position (business operations), we get pretty much overlooked because the company mainly cares about their sales people and we get treated like “slaves” they have to clean up for the mess and mistakes they make. One vague example is that all employees have to take this training that originally focuses on sales. 

I would say the biggest flaw is the pay and benefits. The company is so focus on ESOP That it takes a lot of minimum wage away (I even heard that you work in D&H for six years to get the entire ESOP). As a result, we have to overtime so much every end of the month to reach these goals becaue we are “co-owners”. The biggest pro would be the remote leaning hybrid work environment.

Top Job Titles	Average Salary
Warehouse worker 11 salaries reported	$18.73 per hour
Sales support representative 4 salaries reported	$19.33 per hour
Order picker 3 salaries reported	$19.09 per hour
Forklift operator 2 salaries reported	$20.18 per hour
Sales specialist 3 salaries reported	$19.33 per hour

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