customer service representative

business development representative

sales representative

field sales representative

shipping and receiving clerk

D&W Diesel, Inc

I worked as a shipping clerk in outgoing packages at D&W. I would go back to work here in a heartbeat. No. Questions. Asked. 

The job was not hard, making UPS shipping labels for boxes with the location and delivery type paperwork stapled to the boxes as they came down on rollers. sometimes you would go help scan in stock orders into the branch boxes. sometimes you would get exports and those would take a little bit more doing to make sure you got everything right. At the end of the night you would help UPS load the boxes you did for the day on their truck, this was literally the hardest part of the job and it wasn't even that hard.

I worked here for 2 and 1/2 weeks, best and easiest job i ever had. they have fans for you at your desk so you don't get hot so don't worry about it being in a warehouse. they usually keep the bay doors open so it stays cool inside as well. 

Unfortunately, right after i started a larger company made me a job offer with higher pay and better hours so i left D&W on good terms with the option to come back if i should ever need to. (and i would!)

If i had to give the company any advice from a past employee, it would be the below. and none of them really were deal breakers for me. 


-Stools/Chairs, you stand all day at a desk a seat would be nice for those times when your constantly doing packages. 

-Give the starting pay someone asks for, my actual pay they offered was $1 less than the lowest i was willing to take. i took it anyways because i needed a job and i really was planning on making them a career. but giving someone less than their lowest was very upsetting. 

-Better cut off times, the UPS guy use to get mad because we would still be processing packages while he was loading, and its because the cut off times for orders were not very good. this caused us to stay late sometimes as well. (overtime! but also annoying)


other than that, i would work here if given the chance again if i needed it. really good company to be honest. (auburn corporate)

Store managers are bombarded out of the gate with extraordinary amounts of information regarding policy and procedures that they are expected to quickly absorb and use daily with zero consideration for different styles and speeds of learning. They are expected to be on site from open to close daily meaning they work a minimum 45 hours per week and are exempt from overtime. They receive zero recognition for accomplishments and inconsistent feedback regarding performance until formal scheduled reviews.  There is a total lack of transparency between upper management and staff.  The job description has many vague subjective requirements such as “establish themself as branch leader”.   As a person with zero experience in the diesel industry but a great deal of management experience it has been very frustrating and overwhelming to try and figure out what they are actually trying to accomplish with my training.  At this point I am discouraged.  I feel unheard and unseen.

Working at D&W has it perks, but it does come at a cost. All in all the work is engaging and pretty technical. Some roles are offered a fair degree of autonomy; particularly in the administrative/office, engineering, marketing, and management roles. Production and warehousing is pretty micromanaged, to a detriment sometimes. Higher levels of management fall victim to running things as "status quo", and fail to recognize the world of work is changing around them. Small irksome things like blocking internet radio, poor office design decisions, "coffee club" pay check deductions really start to wear on people. Larger issues like remote work approval is "case by case", Less than average pay, progressively longer times between reviews are causing employee retention issues.

What is the best part of working at the company?
Hours 7-3:30

What is the most stressful part about working at the company?
Constant monitoring, management not knowing the product lines constant scheduling issues no pay scale terrible retirement and health insurance benefits .

What is the work environment and culture like at the company?
Air quality terrible, summers extreme heat high humidity to many bosses not enough workers . Management doesn’t follow through with promises of raises and advancement 

What is a typical day like for you at the company?
Lack of communication, lack of parts and scheduling ,lack of prep employees constant feeling of never going fast enough or building products cheep enough . When goals are met no praise/ bonus / . Have to maintain cost and and times regardless of price increases of quality of parts

The work day is a typical 8 hr shift. While I learned a lot at my position it was basically shut down and I was moved around a lot.
Management is not transparent at all. They will promise many things just to keep you working where they need you to be. If you are happy or not does not matter. They will blatantly lie if need be then claim ignorance when confronted.
The coworkers are great people.
The hardest part of the job is walking into the building in the morning. There is no motivation to speak of except a paycheck.
The most enjoyable part is clocking put and leaving.
If you can find a job that is closer and pays the same I advise you take that one instead of one at D&W. The whole atmosphere has gone down hill since they were bought out.
The place is a revolving door.


Any one who gives a positive review for the place is lying or is in fear of losing their job or paid to do so. owners friends are exempt to all rules. if not a friend of one of the owners you come under attack. constant restrictions on times to do jobs. they keep track of everything you do, time, cost, attitude. every move is clocked my computer. if they don't like the numbers you are in trouble. if they don't like you they change the numbers. management is extremely out dated and will even cut your pay if times and cost are not met. anyone who tries to defend themselves  is branded a troublemaker and soon comes under attack by the above methods. many other companies will not hire anyone who has worked there.

Expectations are very high for most technicians while "engineers" wander around with no apparent accountability of what they get accomplished. New hires are left in the department when work slows down and you get moved to another even though you are a dependable employee with an excellent work record...and no communication why this happened. Technicians are treated like you are just another number. Seemed to be a revolving door with many good technicians and other employees leaving all the time.

This review is only about the production shop. Decent place to work, shop's full of good people. You'll do much better there with a mechanical degree as they seem to value that over anything else.  If you're a technician you'll be micromanaged heavily.  They focus more on who made the mistake instead of why the mistake was made. Some of the managers have a false sense of superiority which is true for most companies. The experienced techs are the ones that keep the shop humming.  Easy hours and generous PTO. Take your breaks.

Management is open about workers being expendable. At the same time they reward good workers with more work and kick monetary concerns down the road. Seen many people only get raises after putting in their two weeks after getting told no consistently beforehand. Seen several employees get let go immediately after putting in a 2 weeks notice. Try and boost morale with small treats like ice cream and popcorn organized by the " D&W pep squad" believing that this is enough to boost their staffs morale ignoring their own conduct as an influencer in worker dissasfaction.

If you enjoy being micromanaged by a committee of middle managers that are all desperately trying to not upset the president then this is the place for you. You’re either part of their club or you’re a nobody. Not only is your input completely ignored, it’s discouraged and will lead to you getting the smack down. Micromanaged down to the minutiae and it starts with the president. It’s the most ridiculous place I’ve ever worked. Just don’t. Thank me later

Top Job Titles	Average Salary
Customer service representative 9 salaries reported	$24.36 per hour
Business development representative 8 salaries reported	$105,000 per year
Sales representative 5 salaries reported	$118,000 per year
Field sales representative 2 salaries reported	$75,000 per year
Shipping and receiving clerk 3 salaries reported	$19.33 per hour

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