technician trainee

service technician

garage door technician

account coordinator

installation technician

D.H. Pace Company, Inc.

To be fair, your experience will vary on what division you are in and what personality you have to answer to. In relativity, they are good at allowing you to handle personal issues if they arise unexpectedly. They ask many questions about improvement, but they never actually follow-up or follow-through...and I don't mean that they summarily reject ideas. They will state that something is actionable and realistic...to be implemented in a specific timeframe and then nothing actually happens.
Management, like most businesses with tiered management and multiple divisions, has many challenges. Overall, there is still a much greater focus on operational efficiency in the short-term. I call it the Bob Nardelli model. Look him up if you don't know of him. He brought some good things to The Home Depot, but overall, he did more harm than good with the "numbers" approach.
Co-workers who have weathered the non-stop changes over the past years have done so by keeping their heads down, not because they were exceptional...because they have learned not to challenge management when poor decisions are implemented. The most difficult part of the job is not the daily tasks. It is the micromanaging. You will likely have a manager that sells you on their 'team' approach, but quickly it becomes my way or the highway. Often you are told to figure it out without any meaningful collaboration. The real issue is that they expect you to turn water into wine. You'll often hear things like, "I don't know what the answer is or how to fix it, but you need to make it work..." They excel at setting you up for failure.
The most enjoyable part of the job is the daily routine is anything but routine. The challenges vary greatly and it keeps the job fun and exciting. 
Bottom line, if you don't mind just being a cog that does whatever your told, or if you are okay with a manager putting his/her shortcomings on you when things aren't going well, it can be a great place to work. For me, it wasn't what they sold me on when I transitioned. I expected much more autonomy, not their illusion of control.


This organization puts a significant amount of effort into promoting its culture, values, and internal messaging. There’s no shortage of communication around alignment and maintaining a positive environment, which may appeal to some.
That said, there often seems to be a disconnect between those messages and day-to-day operations. Expectations can shift without much clarity, and accountability is not always applied evenly. Employees who are highly productive and take initiative may find themselves relied upon heavily, while overall performance standards can feel flexible depending on the situation.
Leadership tends to focus on maintaining stability and avoiding friction, which can limit direct feedback and slow down meaningful improvements. As a result, opportunities to strengthen technical execution and operational efficiency don’t always get the attention they likely deserve.
There is also a noticeable lack of diversity in leadership and advancement opportunities. Promotions and upward mobility do not always appear to reflect the full range of backgrounds within the workforce, which can make it difficult for some employees to see a clear or equitable path forward.
From a customer standpoint, there appears to be a consistent emphasis on expanding the scope of work within each job. While this supports business objectives, it can create some internal tension for those who prioritize efficiency, transparency, and long-term customer trust.
This environment may work well for individuals who are comfortable navigating evolving expectations and a communication-driven workplace. Those who prefer clearly defined standards, consistent accountability, and a strong connection between effort and outcome may experience some frustration over time
Warm bodies is all they want. 

This job was quite a lot to learn at the beginning. I had to learn the ancient system that this job uses. I had to learn technical information. I had to learn process. I like to think I took to it quickly, but the manager I started with was determined to make it as difficult as possible by not assisting in my training at all and then micromanaging me when I didn't know what to do. Eventually, I was moved under a new manager with a new customer and things got a lot better.

Around the pandemic there was a lot of turnover between layoffs and people quitting from the total mismanagement of COVID. I soon found myself being a senior employee on my team, assisting and training which I really liked. I liked the responsibility and I liked helping new employees. The people who work at DH Pace are mostly great and the culture within a team can be very fulfilling. It seemed natural for me to then want a promotion. I was given the responsibility of my theoretical next position and did quite a bit of it with a slight raise for 10 months. After that, I was told that management didn't think I deserved a promotion, so I needed to transfer to a different team and work my way up there.

This company makes this a needlessly stressful job. Management has no idea what they're doing and do not support the people below them as much as they need to. It's clear that they would prefer people not try to improve process or try to make things better. They want people to keep their heads down, work themselves ragged, and stay in their place.


A typical day would be dispatching calls accordingly as they come in, answering the phone and handling any questions or problems encountered by our technicians and our customers, Retrieving invoices from our customers as well as organizing customer accounts, maintaining the faxes that are coming in and helping in any areas any of our team members need it with. I have learned Microsoft excel as well as the company programs, I have learned many communication skills as I use them on a daily basis as well as the copy/fax machine. I have learned how to create a PDF file and run different reports based on my search.
Managment was not up to what is expected in a growing company, lots of dissaray with coworkers as well as harrassment that went unnoticed. The hardest part of the job was the stress level brought on by the clashing personalities within the company, nothing of the acutal work was too hard or complicated that one couldn't learn it quickly if wanted. The most enjoyable part of the job is the work itself. There is always something to be done and I enjoy being busy and talking with our customers as they always (for the most part) are in a great mood when they call.

DH Pace was my first ever corporate position and I was excited to climb the ladder rung by rung with hard work and dedication while working on my MBA on evenings and weekends. I realized by my second week on the job that the culture for females at this company was very oppressive and that the glass ceiling was a thick one. My manager was only a few years older than me but was childish and incompetent. He would come in late, text his wife or look at Reddit the entire day, ignore his phone and emails, and then get a slap on the back and an invite to play golf by upper management. I would be left to pick up the slack and complete projects that he was either unwilling or unable to attend to. I applied for a coordinator position after 8 months only to get through the second round of interviews and told I lacked the experience. Less than a week later I discovered that they filled the position with a kid that had just graduated from community college and was 22 years old. His uncle worked for the construction group!! If you aren't male and you don't have connections you won't have any opportunities with DH Pace.

Excellent leaders and great management. They will work with you if you want to work a lot of hours or if you want to work 40hrs. The more you work the harder you work the more rewarded you will be via your paycheck. Sales incentives for technicians can def help your income. You have to be a self starter and enjoy working on your own. You are given a solid training and from there you have a lot of support via other technicians and a tech support team you can call for help on almost any repair/install youre working on. The give and take equals out IMO. I enjoy working here. There are issues like with any business but if you are dilligent in keeping your truck stocked and making sure you have the right parts youre supposed to take from job to job you can have a rewarding day making good money. A work vehicle is provided after a training period. Consumables are provided, but you are expected to have your own tools. 

There’s a clear picture of what you do day to day, but customer situations will vary day by day so it won’t get stale. Time management is a big skill that will be learned with everything that needs to be juggled. Management is a little two faced as they try to spin things like they are looking at for you when they’re just looking for what they can get out of you for as long as they can. Laid back environment until you rock the boat. Hardest part of the job is you don’t have good benefits and it takes years and doing stuff beyond doing your assigned duties with excellence before you’re even considered for a promotion. Most enjoyable part of the job is the coworkers (excluding management) you get to work with.

Good part about working at DHPace was the people you worked with. People that care about the job and doing the job well. 

Unfortunately, you are constantly and consistently undermined by leadership with poor decision making and uneducated expectations. Leadership and upper management would make things intentionally more difficult then they needed to be. They are also very cheap when it comes to raises and salary. I would receive exceeds expectations on yearly performance review and be offered 1%-2% pay increases and get lots of push back when asking for more.  They will preset you with high bonus potential but set goals to be almost unrealistic so they dont have to pay it out. 

Additionally found out lots of dishonesty coming from Upper Management that was not a place I wanted to be after several years with DHPace. 

Buyer be ware on this one

Management is constantly pushing you to get more done in less time even if it means working unsafe. Overtime is forced on technicians. Benefits are almost nonexistent. Terrible 401k and health insurance policies. Any complaints or suggestions fall on deaf ears. Office workers enjoy working from home and flexible schedules while field workers have zero work/life balance. Salesmen put more stress on technicians by selling incorrect solutions to jobs which then becomes the technicians responsibility to fix. DH Pace is the only company around that does not provide power tools or specialized tools. Manager has lied to countless employees during interview process about what the job would entail. Many employees feel trapped by the No Compete documents they have you sign when hired. 

I wouldn’t recommend anyone to work here. Constant revolving door of people due to management not knowing what they’re doing. They don’t have the parts or the man power to complete jobs they promise to complete. As a dispatcher you’ll spend most of your day rescheduling jobs because the front is told to book everything same day. Training is non existent, as are parts. If you aren’t rescheduling all day, you’ll be talking to escalated customers about why their parts or doors aren’t in. I’ve never seen such a disorganized company. They have managers that have zero clue how to manage people. They try to force hard workers into management positions so they can pay them salary instead of hourly. As a manager you’ll work 6 am- 5 pm most days along with rotating saturdays and rotating on cal. If you account for your hours vs salary, you’re being far underpaid.  

Top Job Titles	Average Salary
Technician trainee 4 salaries reported	$31.88 per hour
Service technician 1 salary reported	$373,100 per year
Garage door technician 3 salaries reported	$34.00 per hour
Account coordinator 8 salaries reported	$23.36 per hour
Installation technician 16 salaries reported	$22.38 per hour

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